Take a look at your options below. The Wi-Fi functionality is switched off and only an internet connection. Step 4: Wait for all panel lights on your cable modem to become green on. Just follow these steps to power cycle your router and modem: Step 1: Unplug the modem and router from the power outlet. £8p/m extra or included with Gig1 or Volt. Am a little weary that if we recycle the kit that we might get billed for not returning it. 168. Does anyone know if the 'doorstep collection' involves disconnecting it for us? The cable runs outside the house then back in. I run a pfsense router, and occasionally ONLY when torrenting the WAN goes. You should use port 4 which is the 2. Redeem Offers. Severely lacking in features. I happened to notice evidence of at least some IPv6 back in. 0. Pack up your equipment in the Virgin Media recycle kit provided. Guest Wi-Fi connection. Hi, Just recently upgraded from Tivo 500GB box to TV360. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. Reset Hub password. Modem Mode can be found on the left of the screen. The equipment must be in its original box, with all relevant accessories and paperwork included. To close the port used by Telnet on the Virgin Media Hub 3: Access your Hub's configuration page - default web address: 192. It also uses 28% less electronic components and 36% less plastic components than the Hub 3. Virgin Media has committed to carbon-neutral and waste-free operations by the end of. If you can set up using a Self-Install pack, but choose to use an engineer for. Once your TalkTalk broadband service goes live, you should ensure your old Virgin Media broadband service has been cancelled. co. In addition, the operator’s programme of refurbishing and reusing fixed line routers and TV boxes in Germany, Portugal and Spain will be “expanded to further markets. If it doesn't unless you configured everything with static addresses it'll all pull IPs in the new range when connected to the new equipment. Power on the hub and leave it five minutes to settle down . Virgin Media customers can return their equipment for free. Some technicians just take the easiest route for an install not where the customer wants it. Most routers will allow you to do this through the same configuration page that you may use to change your wireless password and network name. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Disconnect all unneeded ethernet cables from the rear of the Hub. Set up a guest network. Up to 3 WiFi Pods if needed. SpeedTry a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. If a reboot or reset occurred then Admin > info > System up time value should not correspond with that you would expect to see, i. 6 out of 5. The only thing to allow for is that it comes with its own small power supply, so you'll need a spare wall socket or extension for power. Then find Wi-Fi settings. Some routers may immediately delete your router history logs so this step is not necessary. Connect the Hub’s power cable with the blue tab. I still have the. If you’ve got a permanent red power light. We have had new router and need to find IP address, how do I find my IP address. Power off the Hub and your router/mesh system. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. On VIVID200, Talk Anytime Phone, x2 Mobile SIM. uk. Thank you in ad. Networking and WiFi. The simplest approach would be to return the router to upstairs. WiFi Pod (white) Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. And it has set a target of helping consumers carry out 10 million circular actions by the end of 2025 – whether that’s sustainably recycling devices, returning old. Click yes or agree . I don't work for Virgin Media. Virgin Media customers can get a free upgrade this week - but they need to switch off their routers for a reboot first. Alternatively, the new Hub 4 router is available on Virgin’s Gig1 broadband. Thick walls have a big impact on your Wi-Fi signal strength. Check “Apply to all my networks” and click the Apply button. on 02-09-2023 09:35. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living – check our pages for more help, you do have other options rather than cancelling. Manage Your Account. If you see Box cannot be found tap OK to re-scan for boxes again. Go to Account settings, then Account details b. At Clearabee we have a number of options that can see your routers and other items collected from your home. If you’re joining Vodafone, you’ll get a Vodafone Wi-Fi Hub router. Network Switch. The advice was to recycle the old hub. A recent poll by Uswitch found that 42% of British homes have an unused Sky box in storage. Click on the “Networking” tab. It also supports the WiFi 6 standard (also known as ax), as well as 2. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Virgin Media Quickstart set up. I've called the customer service hotline multiple times, booked returns packaging to be sent to my house and my partner's house, yet no viable solution has been provided. First published on Tue 4 Apr 2023 03. Step 4: Wait for all panel lights on your cable modem to become green on. Virgin Media package. This means you can set up multiple gateway pods by connecting them directly together via Ethernet to deliver the fastest possible performance to your devices. Options. Chris. How to change my Virgin Media or Virgin Mobile package by phone. Aside from well-known hacks to security standards such as WPA2, individual router models can have bugs that make them. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Plus, more than 10 million routers and set-top boxes have now been refurbished and reused since 2014. 13-12-2021 15:21. Recycle or return your kit. 100. 0. Step 3: Wait 5-10 Minutes. Since launch, the scheme has paid out more than £320 million, and sustainably recycled 3. uk 7. After the setup is complete, the Wi-Fi pod will automatically connect to your router and start broadcasting a new wireless network. Here you’ll find all the help you need for Virgin Media related problems and issues. 21/10/18 - 14:09 #5. In the end, I took a punt and went with Amazon's Eero system. They left VM months ago and had two old TiVo boxes, a Hub 2ac, and a Hub 3 lingering around with no instructions or label received to return them, so after checking on the site and none of this kit meeting the re. Design. Virgin Media broadband customer reviews. Is there a way that I can return this? I don't know any of the account details of the former tenant. uk. Superhub 5 its great 👍. ahhh the rubbish that is CS - you could try this. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. co. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. In the event you change service or close your account, it's important that you return any equipment to us. Virgin Media’s latest Hub 5 has Wi-Fi 6, which should help you get strong speeds throughout the home. 5 months ago I was upgraded from Hub 3 to 5. This accumulation takes place among a backdrop of confusion around how to get shot of old tech and how manufacturers can help us act sustainably. I don't work for Virgin Media. Whatever the case, your old router or modem/router combi unit can be reused. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. The best way to cancel Virgin Media is over the phone. How about using a 10m RJ11 to RJ11 telephone cable. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. Your logs are now deleted. Guest Wi-Fi is a standard feature on many Wi-Fi. QuickStart, set up and connections. 3m items, including set-top boxes. The Super Hub 2ac looks almost identical to the Super Hub it replaces. This turns your Virgin Hub 3. 20 You can use your Virgin TV box remote to control theClick System. 13-12-2021 15:21. happen if the hardware is particularly old and therefore the advised process is to dispose responsibly through local recycle or. 168. Some. At least 30Mbps download speeds in every room or £100 one-off credit. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. If you have an earlier Super Hub model, please be aware that the instructions might differ. Step 2: Label your package. Hello, I recently moved into a rented property. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. These tools can be installed across all devices, including mobile phones, computers and consoles. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the. Do: use the Connect app to run a super-intelligent WiFi home scan. Recycle. Assuming your home network includes your own router put the 5 in modem mode. I don't work for Virgin Media. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. They are the Hub 3, Hub 4, Hub 5 and Hub 5x. What's more, one in seven households has two or more old routers stashed away. At Virgin Media we’re working hard to make sure old customer equipment is disposed of properly and responsibly. 168. I switched mine out in November 2020 and it’s not skipped a beat since. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visiting to locate you nearest recycling centre. Then, drop it off at a Yodel store. I've unplugged and restarted many times, but always return to a steady red light. Options. The Virgin Media Hub 5 is a better router than the Hub 4. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). Just follow these steps to power cycle your router and modem: Step 1: Unplug the modem and router from the power outlet. Further exclusions & legal stuff apply. Click on the “Upstream” tab, copy the text and paste into your reply. 33 EDT. Your devices have WiFi antennas built in to ‘tune in’ to the router’s wireless network. Click on the “Networking” tab. What you are asking for is a continuous log of connections, and that is not available from such a simple device. In a single year our connectivity: Supports 708 million credit and debit card transactions. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. Quantum is a fully audited electronics recycling company, compliant to the most stringent standards in the world. Sometimes, a simple reboot can fix the problem. uk 7. change to Modem Mode you will need to use 192. £30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. You can also sell it online or through a used electronics store. 5G Port plugged into a switch to connect via cable one Wifi6 Access Point and a dedicated VPN Router? The LAN of the VPN Router will have a different Subnet (255. Virgin Media; My Virgin Media; Shop; Help; Virgin Media. Step 1: Locate the Reset Button. Are you seeing such a discrepancy and calculate when it occurred?-- I'm a Very Insightful Person, I'm here to. They never did, I reached out to the customer service team and said no one collected, they said again Yodel will reach out to arrange collection…no one did. TP-Link AX5400 Dual-Band Gigabit Wi-Fi 6 Router, WiFi Speed up to 5400 Mbps, 4×Gbps LAN Ports, Connect 200+ Devices, Ideal for Gaming Xbox/PS4/Steam&4K/8K, with OneMesh™and HomeShield (Archer AX73) No Results. com results as 10/10 with a manually configured IPv6 address from a valid Virgin Media IPv6 subnet. Red power light on the Virgin Media Hub 3. Step 4. Hello, everybody, i have question regarding my router and internet, i have set my router and tv box up and i have the virgin 360 box and my router light has been orange since i set it up 2months ago, it says in the set up guide the light should be white which mean everything is running right, does the orange light mean i. 22-02-2022 15:35 - edited 22-02-2022 15:47. Locate the Reset pinhole located on the rear of the Virgin Media router. 3 million items such as routers and set-top boxes in 2020, meaning fewer items ending up in landfill. Here are some tips on how to do it: First, check with your service provider to see if they have a recycling program for old equipment. Telling me I need to return my Hub to avoid having a £40 charge on my account. co. Vonage 2nd line. Although this question has appeared before the answers vary and I need definitive advice. There's no setup or complication, you just plug it in and it works. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Excludes broadband faults and broadband network outages. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Click System. Many families have boxes, closets, and shelves full of old VHS tapes that contain memories, movies, and home videos. I have forwarded ports 80 TCP & 443 TCP on my router & allowed 80/tcp & 443/tcp on the servers ufw, however, I am still having networking issues. 4Ghz and 5Ghz channel support, the latter with three antenna. NOTHING was mentioned in there and we had received no correspondence regarding it, and as it is SO old (and I mean old), we have now disposed of it!! I moved to a new area that didn’t have Virgin Media available. Report the fraudulent caller. Turn on and get connected. garden wifi. Available with M50 broadband or faster. Begin by accessing the settings of your. 0. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. The report, Dialling into 2020, also highlights how. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. Alternatively, contact CollectPlus for help sending your package. 06-05-2019 12:19. The research, released on the eve of Global Recycling Day,. Is there a way that I can return this? I don't know any of the account details of the former tenant. * Call costs may vary. This collection was made when there was a lot of. Click on the Wireless Network Settings option. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Options. This means we're helping to fund a network of collection points near where you live, where you can drop off your old kit for recycling,. This may take a. O2 shop or local council recycle yard. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. The telecoms firm is providing. 0. Say for example, if you have your Virgin Media Hub in router mode and switch it to modem mode, when connecting a new router, the MAC address will be different, this will cause a new IP lease to be allocated to you. The Virgin Tech said the hub is probably knackered. 0 and BT scores 1. Best done from a wired connection. 2. HOW TO RETURN VIRGIN MEDIA BOX - SIMPLE STEPS Push the white cable (from the old Hub) into the back of the new Hub. 1 Kudo. Hey @mburnip12, thanks for reaching out to us on the forums page. You’ll find this on the base of the Hub unless you’ve changed it. You can call our Customer Service team on 789 from your Virgin Mobile, or 0345 6000 789* from any. 8. com, the comparison and switching service. Netgear R6260. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Ethernet cable is faintly easy to hide. 06-05-2019 12:19. Here are five options to consider: Check with your internet service provider (ISP): Many internet service providers have their recycling programs or partnerships with organizations that accept old routers. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. I'm a Very Insightful Person, I'm here to share knowledge. If you do want to invest in better equipment, you would need to get either a…. 0) This way, I will then be able. Use an old router as a web server. O2 Recycle Login . Depress the pinhole switch for a timed 60 seconds then release. 1, sign on and put it into modem mode. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. A recent poll by Uswitch found that 42% of British homes have an unused Sky box in storage. Any advice you can offer would be great! Thank you. which. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. At TalkTalk, we're doing all we can to protect the environment. 5 out of 5. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. Slow performance. It stands vertically as a black monolith (you can't wall mount it) with four Gigabit Ethernet ports at the back (the. Find a recycling facility. (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. Green power light is flashing and WiFi light is green. Customer since 1993. You can call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. £8p/m extra or included with Gig1 or Volt. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Go to 192. With the increase in devices that need an Ethernet connection, you can run into trouble because most routers have six or fewer Ethernet ports. It’s constantly broadcasting these signals like a radio station. - Wi-Fi extender pods are currently. First, check that your device is running the latest software as this might be causing the issue. Eventually I got sent a returns box to return my old router, and was told Yodel will be in touch to arrange a collection. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Helps dispense four million medical prescriptions. Best of all, for many, it’s a free upgrade. Virgin Media O2 announced the success of its pioneering O2 Recycle scheme, which successfully saved more than 250,000 devices from landfill in 2022. 168. Select the correct HDMI input for your box. received a text the night before and the morning of collection to say they would be arriving , no time given, so waited in all day nobody turned up and received a txt at. VM will relocate their own equipment for a flat fee of £25 for things like relocating the router (where they would, most likely, run a cable around the outside of the house from front to back, assuming there are no practical difficulties with doing that, such as a terraced property). And now I'm getting chased up. Stay safe online. But as there was no label in the box because the instruction was to recycle, can I request (or download and print) a label and take to the "Collect" store as I have done in the past?Click Mark as Helpful Answer or use Kudos to say thanks. This promotion means you won’t pay the usual setup fee of £35. Equipment remains our property and we charge for anything unreturned. Once you’ve. Called 789 and was told to take it to the local dump. Available with M50 broadband or faster. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. Virgin Media reports it has achieved zero waste to landfill operations for the first time, and since 2014 has reduced its operational carbon footprint (scope 1 and 2) by 46 per cent and refurbished and reused more than 8 million products, it has revealed in its latest 2020 Sustainability Report. 1 router mode or 192. The honest truth is: no, Virgin WiFi does not have weak security. If we don't require your kit back we ask that you dispose of it in an environmentally friendly manner. 5 months ago I was upgraded from Hub 3 to 5. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. If you've got a Virgin TV V6 box, make sure the standby settings are. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. To find your nearest collection point, just go to recycle-more. Last year, O2 Recycle saved more than 250,000 devices from landfill, with more than 92% of the handsets refurbished and resold. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back. In the airing cupboard I discovered an old virgin media router modem that must have been used by one of the previous tenants. Alternatively, contact CollectPlus for help sending your package. 1 router mode or 192. co. A recent Uswitch survey has shown that 42% of UK households have an unused router in storage. Peel off this label sticker and place. Please read the FAQ'sI've recently moved over to virgin media 200. This may also be called Administration, History, or Logs depending on your router. g. We would like to show you a description here but the site won’t allow us. Hi @Tanicha23. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Virgin Media launches its first ever WiFi 6 broadband router. Then, the scheme provides them with. Working hard to help connect the nation, shop our offers and order online. When I speak to Virgin Media, the stock answer is to turn off the router, wait for two minutes and then turn it back on again. More than 250,000 devices were recycled via O2 Recycle in 2022, with zero going to landfill and customers receiving more than £36 million in payments for their old, unwanted tech. At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. Recycle mobile devices – select your model to see how you could turn your unwanted devices into cash with O2 Recycle. One option is to recycle it through a certified e-waste recycler. Running a reset will wipe any changes you’ve made to the Hub’s settings. And over the last five years it has made some significant progress, including: Refurbished and reused 1. The questions look quite generic and we share the same network service. From there, the setup is nice and simple. This can be put adjacent to the hub, or on the end of long ethernet cable if that makes more sense. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. 168. There are better routers, this has 4 antennas and does the job. Up to 3 WiFi Pods if needed. The guy stated make sure to take to a local dump and not just dump in a normal bin. Virgin Fibre Areas only. Go to solution. Send the email to [email protected] 16-10-2022 14:35. All customers need to do is contact Virgin Media to arrange the return. Do: use the Connect app to run a super-intelligent WiFi home scan. " TOTALLY WRONG, yes only one port will work, but you can use any port. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. Telling me I need to return my Hub to avoid having a £40 charge on my account. 8 million devices – with zero going to landfill. The torrenting is only done through a server and the port connected to my switch had a bandwidth limit of 5MB/s. London, UK – 16 March 2023: To mark World Recycling Day 2023, Virgin Media. Steps to install your Virgin TV V6 box. How to recycle a Virgin Media router. The router itself is constantly flashing the green double arrows. on 25-11-2022 12:11. Most electrical and electronic items can be recycled and. In your email, include your address, account number, area code, and other essential details. Virgin Fibre Areas only. 11ax. 5Gbps ethernet port. but no change. Step 4: Return or recycle your old Virgin Media router. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. No setup fee. - Not all support team members are aware of this information when providing assistance. Reset back to router modeInstall Hub 5 and Enable Modem ModeOnce the Virgin router is switched off and on again, those with M500 or Gig1 plans will then see their speeds increase without paying anything extra for the privilege. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. It informed me that you provided incorrect information, apologized, and had since collected the items. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. I closed my original virgin media account in late February 2022 approximately. QuickStart, set up and connections. If it’s not a technical issue you need help with then we’re here to support you on. The Hub 5 is built from 100% post-consumer. Virgin Media’s WiFi network is password protected, meaning there are two layers of protection for their. Excludes broadband faults and broadband network outages. This means the Hub is switched on, but your WiFi has not been activated.