Visa and Mastercard are both card schemes. 3. Automate Tasks & Streamline Processes Let Midigator remove complexities and improve the efficiency of your chargeback management strategy. However, it is important to note that this reason code is based on the reason given by the customer to their bank. At Visa they used to receive reason code 98. Sometimes, customers get wrongly debited due to manual data entry errors by the merchant’s team. EMV has been a mostly global standard since 2004. Visa chargeback reason code 70 falls under the “Authorization” category. There are no format changes to the sales file specification; there are additional values added to the sales file to designate chip card transactions. Complaint reason_code values include: not_as_described: The buyer claims that the goods or services received differ from the merchant's description of the goods or services. Message. 71: Requests Credit for Personal Property. 195 Acquirer Use of Message Reason Code 7627-No MAC Provided. 9% with at least 100 total disputes. Reason codes. Visa chargeback reason codes. 2 Recurring transaction cancelled . He then pays with his credit card which shows a denial so he presents another card to the merchant. New Code per Visa update. You can learn more about each one by visiting the Mastercard Chargeback Guide. Card Recovery Bulletins and Exception Files are documents created by Visa that list credit. MasterCard does not have a reason code that exactly matches Visa’s 80. MasterCard chargeback reason code 4540. 1. S. It comes into play when customers assert non-receipt of goods or services. 7 - Bulletin File. Betty's issuing bank assigned chargeback reason code 10. . 5: Visa Fraud Monitoring Program. Did not issue a credit, because it does not accept returns, but did not properly disclose its return policy. First, after a cardholder contacts the bank to inquire about a transaction, the bank uses VROL to pull detailed transaction information. Code 4807: Fraudulent Card-Present Transaction. Description of Change Where to Look • Require cardholder letter, email or Expedited Dispute Form in first chargebacks for Cardholder Disputes reason codes involving2. Not remembering the original purchase. Category. Our article covers the most common chargeback codes, including what they mean, how to prevent them, and how to dispute them if necessary. Also, the distribution of fraud by mobile payment method has shifted from browsers (26% of mobile fraud in 2021) to. #4 step: The issuer assigns a chargeback reason code. ”. Common Point of Purchase: Data stolen from a merchant’s system is used to make fraudulent transactions. 13. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. Furthermore, you use the electronic methods to submit your sales details such as point-of-sale (POS) terminals. Below is a list of Mastercard chargeback codes used in eCommerce. ”. 3 - No Authorization. 4853 – Cardholder Dispute – Goods or Services Not Provided. . Eventually the existing chargeback reason codes won't be used and will be removed from this guide. 3. The first thing you should do when you receive a chargeback notification is to check the reason code that the card issuer assigns to the dispute. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. Chargeback Reason Codes Reason code are the first key to understanding the root causes . Here are some chargeback reason codes by card type. 4853 – Cardholder Dispute – Credit Not Processed. UA10 Request Transaction Receipt (swiped card transactions) UA11 Cardholder claims fraud (swiped transaction, no signature)instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. VCR tables (Figures 1 and 2) map the old Reason Code to its new Reason Code. The aforementioned chargeback occurred on January 19, 20. There are plenty of reasons as to why this would happen, hence the many. What are the odds a merchant will “win” the chargeback dispute? The true odds depend on the strength of the compelling evidence and the chargeback reason code itself. Complaint reason_code values include: not_as_described: The buyer claims that the goods or services received differ from the merchant's description of the goods or services. The tickets were held at the box office, and no signature, swipe or imprint. There are multiple situations in which this can occur. 11, 16. This reason code indicates that the merchant processed a transaction without first obtaining a correct and valid authorization approval. Not only that, but a higher win rate may incentivize banks to conduct greater due diligence before filing a chargeback in the future. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. George goes to an ice cream place and orders bars for all his friends. The list of chargeback reason codes in this article is organized by card brand and type of dispute. 4631. 1. The chargeback process is lengthy, time-consuming, and will always end up costing you more money than the original transaction was worth. com Europe. For more tips to Manage Chargeback Caused by Processing Errors and avoid reason code 71, contact Chargeback Expertz. 1. 4853 – Cardholder Dispute – Digital Goods Purchase of $25 or Less. The chargeback process can last from one month to six months. “Visa has 28 different reason codes. Time limits vary by card network and reason code, though, so you should look into the specific terms tied to the reason code. 4853 – Cardholder Dispute – Credit Not Processed. According to research, actual fraud or online shoplifters accounts for only 29-30% of total fraud losses for e-commerce which is a criminal fraud. This is commonly caused by either true fraud or friendly fraud. The reason code. These reason codes indicate disputes that occur as a result of inaction or wrong action on either party’s part (merchant or cardholder). 0 is to make the chargeback process more efficient, transparent, and fair. You must designate the write-off reason code for the system to use when you activate the automatic write-off feature. Your business may not have to handle all chargeback cases — the processor will provide automatic representation in some. There are several types of chargeback reason codes that can be used, including the following: 1. Chargeback. Every of the major card brands, the inclusion of Visa, MasterCard, and others, has its acknowledged system of reason codes. Look below the surface. We would like to submit compelling evidence that the purchase was legitimate. These numeric codes vary via card brands, yet all hypothetically fill the same need: to provide explanation behind the chargeback dispute. The second main. About American Express chargeback reason codes. 6. This scenario applies when the arbitration was raised by either the. The charge you submitted did not receive a valid authorization approval code for the amount of the charge. This code applies when a cardholder claims to have returned merchandise or cancelled services, but the credit did not appear on the cardholder’s monthly. Sift’s Visa chargeback reason code guide features every single Visa reason code, its description, expert insights, and real world examples. 4633 . Either way, the end result is an unauthorized transaction that results in a chargeback. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback, and. 3 It is not described or defective (Merchandise and Services) DM y ND . 1 primarily suggests a delivery lapse by the merchant. Issuers must not initiate a chargeback for magnetic-stripe (POS Entry Mode value of 90 or 02) transactions on non-chip enabled cards. ©Visa uses chargeback Reason Code 80 to designate chargebacks resulting from processing transactions where either the account number or the transaction amount posted with the card issuer does not match the one shown on the sales receipt. 1 falls under the “Processing Errors” category. If the chargeback is in the customer’s favor, the bank reverses the transaction and debits the business’s acquiring bank instead of crediting itGoods / Services Damaged or Defective. By entering your email, you agree to receive marketing emails from Shopify. Carefully analyze the reason provided by the cardholder for the chargeback. The Takeaway It can be difficult and frustrating to put a stop to a transaction, just because the POS terminal cannot read the card or your authorization. For each reason code, a definition isChargeback reason code 10. Please refer to chapter 5 for more information. Take, for example, a reason code 4853 chargeback claiming that merchandise or services ordered were not received. 1. Reason Code 71. Values are: Blank: Use the draft G/L date. A reason code is an alphanumeric code that explains the reason behind the dispute. The chargeback reason code 53 is a very common reason code. Chargeback. The chargeback transfers funds from the acquirer to the issuer. Response to retrieval request: Based on the information provided, the acquiring and issuing banks resolve the dispute, if possible. The post below contains legacy information pertaining to the formerly-common Visa chargeback reason code 75. S. Description of Change Where to Look Incorporated the changes announced in “AN 1677—Revised Standards—Questionable Merchant Activity Chargebacks” that includedEach card network has their own set of chargeback policies and reason codes, and they frequently change them. 11/03/15 Updated these MasterCard Chargeback Codes: 08, 12, 31, 34, 42, 53, 55, 59, 60, 70, 71. 4853 – Cardholder Dispute – Goods or Services Not Provided. Make sure your entire team is on the same page. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Click below to request a free demonstration, and we’ll create a customized report showing exactly how much ROI you can expect. 3. 3 is an updated version of legacy Visa reason code 72, which was phased out under the Visa Claims Resolution initiative. But, merchants should be aware that, eventually, everyone will be required to use the new designations. Standard Threshold: Reaching a chargeback ratio of 0. 4854 Cardholder Dispute—Not Elsewhere Classified (U. Cardholder Disputes. PRICE Code Send Dispute . Authorization related Chargeback: 4834:. For example, Visa reason code 83 is one of the reason codes with several modifiers with which it’s associated. ” This reason indicates a merchant sent an authorization approval request for a transaction, received a “Decline” or “Pick Up Card” response, but submitted the. Code 10. reason codes. Chargeback. Reason Code 02. 196 Further information at page PSR-564, 11. Mastercard Chargeback Reason Code 71: Disputed Amount. This code is used when a cardholder cancels a recurring transaction but is subsequently billed again by the merchant. Merchant must provide proof of authorization. Mastercard Chargeback Reason Code 70: Chip Liability Shift. Here’s how your store can prevent and deal with chargebacks. Chargeback Reason Codes Page 1 of 5 Card Type Reason Code Reason Text Chargeback Category Preventable Reversible MASTERCARD 4802 Requested/Required Item Illegible or Missing Request for Information YES YES MASTERCARD 4803 Documentation received was invalid/incomplete Request for Information YES YES5 Categories of Visa Chargeback Reason Codes. The chargeback timeline can be based on one of several start dates: If the delivery date or service performance date was not specified, the issuer must wait at least 30 calendar days after the transaction processing date to initiate the chargeback but not exceed 120 calendar days. But cardholders and merchants have different time limits. It is used as a form of proof that the person attempting to use the card has the physical card in their possession. 38%) Liability Shift. Now, compliance cases must be submitted through Visa Resolve Online (VROL). Are there any new Reason Code changes? Yes, Visa has provided a new list of Reason Codes and Conditions. A CSC is a three or four digit number printed (not embossed) on a credit card. reason code information. A chargeback filed due to buyer’s remorse is a prime case of friendly fraud; a situation where a customer side-steps a return policy in order to gain an illegitimate refund. message. After an authorization request is declined, the merchant forces the transaction through, typically by key-entering it, without making another authorization request. Chargeback. 3 is part of an updated and expanded revision of the legacy codes that indicated fraud, codes which were phased out under the Visa Claims Resolution initiative. She later changes her mind and cancels her order for which she didn’t receive the code. M49 Vehicle Rental – Theft or Loss of Use. EMV Liability Shift Non-Counterfeit Fraud. Visa Chargeback Reason Codes. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. Each chargeback received a numeric code which is known as the “reason code”. A fraud filter is any technology designed to analyze transaction data and flag commonly-recognized signs of fraud. ” This code indicates that the merchant sent an authorization approval request for a transaction, received a “Decline” or “Pick Up Card”. The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. Declined Authorization Authorization Visa Code: 11. UA05 Fraud – Chip Counterfeit Transaction. 11, 16. Chargeback prevention alerts provide an opportunity for businesses to engage with customers in a proactive and customer-centric manner. Eligible Chargeback Reason Codes . About Visa chargeback reason codes. Early Warning: Reaching a chargeback ratio of 0. Each chargeback received a numeric code which is known as the “reason code”. 3. With the chargeback code in hand, the merchant can now review the transaction. Chargeback reason code 13. Depending on the specific situation, Mastercard will match authorization response to one of the following merchant advice codes: Mastercard Response Code. Use this guide as a quick resource for Visa chargeback reasons at a. Chargebacks occur when a credit cardholder disputes a charge on their statement with their issuing bank, in order to ask for a refund. 3. 3 is an updated version of legacy reason code 53, which was phased out under the Visa Claims Resolution initiative. This code applies when authorization for a transaction was requested. For each reason code, a definition isThe Online Chargeback Management system now reflects the new reason codes and case. Some legacy codes are no longer supported by a chargeback reason. Automate Tasks & Streamline Processes Let Midigator remove complexities and improve the efficiency of your chargeback management strategy. 5 Proven Tactics to Win. This reason code indicates that the merchant processed a transaction using the wrong transaction code. [MasterCard Reason Codes 4853, 4855, 4859;. While the updates have been published, they do not go into effect until Oct. A “No Authorization” code chargeback can also be the. Card Recovery Bulletin Authorization Visa Code: 11. It’s a 3-digit alphanumeric shorthand attached to a returned ACH transaction explaining why an ACH transfer is reversed. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. In most cases, you will have 20-45 days in which to respond to a chargeback. Some credit card companies also include a short phrase describing the code and chargeback. Customer Dispute. 3. Mastercard: n/a This chargeback is caused by Authorization. The Merchant Reviews the Partial Chargeback Claim. Each chargeback reason code has specific rules and documentation requirements. All other reason codes are up to 120 days from the transaction date. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. At this stage,. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. In the case where goods or services are to be delivered, Cardholders can disputeChargeback reason code 4853 can be used to indicate disputes where the cardholder simply claims that the merchant never delivered on what was promised. 7 Message Reason. May 2011: 5. The chargeback reason code is important in determining the evidence you need to provide to successfully win the chargeback dispute. 3. We say the given reason because it may or may not reflect the true reason. 1: Use the corresponding dates from the invoice. UA01 Fraud – Card Present Transaction. RR - Retrieval Request MID - Merchant Identification number PA - Pre-arbitrations NOTE: PayPal often cites reason codes from cardChargeback reason codes are one piece of evidence you can use to make your case. Only an issuer can initiate the chargeback process. CSCs were developed by Equifax in the late 1990s as a way to increase security in the newly emerging world of e-commerce. These codes are broken down into five different category. Maestro. It is subject to change and may not include every currently known dispute reason code. 1. 71 Declined authorization; 72 No authorization obtained; 73 Expired card; 74 Late presentment; 75 Cardholder does not. Reason codes are just what they sound like, an identification code used to categorize why a transaction is being refuted by the card holder. 13. Chargeback Reason Codes List for Visa Chargeback Code Chargeback Reason 30 Services Not Provided or Merchandise Not Received 41 Cancelled Recurring Transaction 53 Not as Described or Defective Merchandise 57 Fraudulent Multiple Transactions 62 Counterfeit Transaction 71 Declined Authorisation 72 No Authorisation 73 Expired Card 74 Late. American Express chargeback reason codes, much like Discover, bear one important difference from those under Visa and Mastercard: the issuing bank is also the card network. Merchant processed transaction below floor limit without authorization. 15, 2021. Not recognizing your billing descriptor on a statement. These codes are currently defined within the ANSI X9. 2. Visa uses the four main categories to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. The charge you submitted did not receive a valid authorization approval code for the amount of the charge. • Chargeback – a message sent via the card brand network to debit the merchant and credit the issuer for a cardholder dispute. Description. With that said, you still need to understand the reason codes with any chargebacks from Amex. Specify the invoice date and net due date that you want the system to assign to chargebacks. Despite being the smallest of the four major credit card companies, the list of Discover chargeback reason codes is extensive. The right to reason codes: When a card issuer files a chargeback, they must attach a reason code that identifies the grounds for the dispute. ”. 3: Goods or services were not received: C08: RG: 4855: 13. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. 1 Merchandise / Services not received . 83 (2) 12. This can be transaction receipts, proof of. Let’s say you got a Visa chargeback with reason code 13. The reason code also presents a timeline to fight the chargeback and what evidence is needed to reverse the chargeback. If you're contesting a chargeback, you'll need solid evidence. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Each response needs to be unique. F01. 10. 00 EUR as a Withdrawal fee. What is Visa chargeback reason code 12. The initial release of this standard does not add, remove or change any Return Reason Codes. chargeback: The buyer filed a chargeback with the credit card issuer. High Level Visa Chargeback Dispute Flow. Reason Code 53 chargeback can be re-presented in one of the following circumstances: chargeback is invalid or a credit was processed. Now, 10. It’s even more frustrating if you don’t understand what the chargeback code means. Then they instruct the merchant’s acquiring bank to reverse the transaction and withdraw the funds from the merchant account. The list of chargeback reason codes in this article is organized by card brand and type of dispute. 1 is the successor to the older reason code 30, which was replaced as part of the Visa Claims Resolution initiative. Valid Values/Format: 22 - First Chargeback Handling Fee. The shorthand description is “Insufficient Reply. 0: Changed report name from Downloadable Dispute Report to Case Report. Step 1: Identify the Source. Discover Chargeback Reason Codes Explained. This chargeback occurs when merchants do not adequately provide currency information. Reason codes are just what they sound like, an identification code used to categorize why a transaction is being refuted by the card holder. . 4? Visa chargeback reason code 12. A Merchant Outlet is identified in the Global Merchant Chargeback Monitoring Program if it meets or exceeds all of the following monthly performance activity levels:. The chargeback reason codes were created to standardize the list of acceptable reasons a bank may submit a card chargeback or a direct debit chargeback on behalf of its customer. See our Automated Clearing House (ACH) support article if you are looking for ACH Return Codes. The network hasn't wholly disallowed some old codes. Reason Code: Description: 17: Cash Dispute-ATM Only: 30: Cardholder Disputed Amount (U. One of three things will happen: The issuer rules in your favor: Your representment case validates the original transaction. Visa Claims Resolution is a Visa-specific platform that seeks to declutter and streamline the consumer dispute and chargeback resolution process. To facilitate the RuPay members in raising and resolving a dispute on a transaction which had previously been cleared by RuPay, RuPay has defined the rules and guidelines for the dispute management process in this manual. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. For example, Visa reason code 83 is one of the reason codes with several modifiers with which it’s associated. The aim of CE 3. American Express chargeback reason code R03 falls under the “Inquiry/Miscellaneous” category. Reason codes vary by card brand. Each card. 71 - Declined Authorization. If they think it does, they assign it a reason code and credit the funds back to the cardholder’s account. Cancelled Recurring Billing (17. Reason codes are important to help merchants address recurring. Reason Code 53 re-presentments must be. 0 to 5. 71: Authorization Request Declined / Declined Authorization: 72: No Authorization / Transaction Exceeds Floor Limit: 73: Expired Card: 74: Late Presentment: 75: Cardholder Does Not Recognize the Transaction: 76: Incorrect Transaction Code: 77: Non Matching Account Number: 78: Ineligible Transaction (International only) 79: Requested Transaction. A chargeback happens when a customer asks their card-issuing bank to reverse a transaction. 2044. Visa chargeback reason code 71 falls under the “Authorization” category. 196Further information at page PSR-564, 11. Chargeback Reason Code. 1. the requested documentation, your account will be debited. By offering timely. They control the respective networks through which transactions involving Visa- and Mastercard-branded cards are processed, but. Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. 18167 US Highway 19 N Clearwater, FL 33764 877. non_receipt: The buyer claims they didn't get the goods or services. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. The situation grows more tenuous when you realize most of those chargebacks were likely the result of friendly fraud. “ Chargeback Fraud Threat Growing as 65% of Chargebacks911’s Respondents Reported an Increase in 2022 “. 6. Reason codes vary by bank networks (card association), but fall into four general categories: 1. If you don’t reply in time or with . These companies can also handle the entire representment process. 4860 Credit Not Processed. Merchants who believe they have received an invalid chargeback under reason code 13. Code 71 (Declined Authorization): Bank receives request of a transaction for which. 38%. A chargeback happens when a customer requests for a transaction to be reversed. 1. Say Goodbye to. When a customer decides to dispute a charge made to their debit or credit card, it is referred to as a chargeback. 3: Goods or services were not as described: C31: RM: 13. Looking at US eCommerce specifically, 39% of fraud costs are incurred in mobile channels. Merchants may face chargeback fees, and excessive chargebacks may result in fines or termination of merchant services. A new 4 byte reason code will be used moving forward. 1 - Card Recovery Bulletin. 1: 10: Fraud: EMV Liability Shift Non-counterfeit Fraud: 10. Reason Code 03: Laundering: The merchant processed transactions that did not involve a bona fide cardholder: Reason Code 04: Excessive Chargebacks: The merchant breached predetermined chargeback thresholds: Reason Code 05: Excessive Fraud: The merchant breached predetermined fraud-to-sales dollar volume thresholds:. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. There is a USD 25 limit for the First Chargeback (Reason Code 22). Fraud. 4846 — Incorrect Currency Code. Post Views: 841. Reason Code North-America: Canada and United States of America; Reason Code: All other countries; Fraud. 2 Added chapter providing information about the DiscoverIf a dispute has a strong enough basis to warrant a chargeback, Discover will send a chargeback notice to the merchant along with the reason code for the chargeback. From there, a merchant can accept the chargeback or take action through the representment process to attempt to have the chargeback reversed. What Are the Different Chargeback Reason Codes? There are over 100 chargeback reason codes. NEW. Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. There are five main categories of Visa chargeback reason codes: Fraudulent Transactions, Authorization Issues, Processing Errors, Consumer Disputes, and Other Chargeback Categories. Reason Code 11. Depending on the reason for the chargeback, your evidence needs to prove you: verified the identity of the shopper. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. You can learn more about each one by visiting the Mastercard Chargeback Guide. Discover is a credit card network and an issuing bank—just like American Express. 71 Authorization Request Declined 72 No Authorization 73 Expired Card 74 Late Presentment71: Declined Authorization. This reason code is assigned to consumers wishing to file a chargeback for defective product. 4: . reason code information. A chargeback happens when a customer requests for a transaction to be reversed. UA10 Request Transaction Receipt (swiped card transactions) UA11 Cardholder claims fraud (swiped transaction, no signature)What is Visa chargeback reason code 11. There are over 80 unique return codes, and each one represents a different type of return. ; Help Center Find answers to common questions about Midigator’s technology,. If the merchant continues to bill the customer, the customer may file a chargeback with American Express under Reason Code 71. 0: Updated report version from 1. With each chargeback, the customer’s bank specifies a reason code. A false decline on a credit card or debit transaction occurs when a legitimate card purchase is rejected by mistake. Reference these when rebutting cardholder disputes at your small business. In such circumstances, networks like Mastercard may allow consumers to reverse such a transaction by filing a chargeback. So don’t spend another second worrying about chargebacks. Once you hear from. A chargeback reason code is a two- or four-digit alphanumeric code issuing banks assign to disputes. Current Reason Code New VCR Reason Code 70(1) 11. By entering your email, you agree to receive marketing emails from Shopify. Explanation. 71% of digital commerce losses result from chargeback fraud and friendly fraud. It is very similar to: Mastercard's 4853- Defective/Not as Described Reason Code. They also can’t prevent the lost sales revenue and merchandise resulting from a consumer dispute. By understanding the reason behind the chargeback, you can gather the necessary evidence to support your case effectively. United States. Chargebacks are almost always initiated by customers, but businesses can request them as well (although this doesn’t happen often). Chargeback . The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. io Search the Chargeback Reason Code Database. But research by Javelin found that merchants dispute 43% of all chargebacks and succeed at 60% of those disputes. Updated Disputes/Chargeback Policy Coming April 2024Last updated: October 15, 2019 . Note: Fraud is generally the most common chargeback dispute reason. ” This reason code is used when a transaction is posted to the wrong account number. ©UA01 Fraud – Card Present Transaction. Every chargeback is filed with a reason code that identifies the given reason for the dispute. About Visa chargeback reason codes. 2. Chargeback reason code 11. ONE reason code is an alphanumeric code selected from a fixed list by the issuing bank to indicate the reason of cardholder gave for requesting a chargeback.