When this happens your landline will need to be connected to the hub via the adapter provided in order to make and receive calls. Phone line - 5 mins. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Stay safe online. I am not currently a virgin media customer. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. I don't have a Virgin wall socket. You won't be able to convert as Virgin Media use a different infrastructure network to BT. Browse Virgin Media Virgin Media Community. SpeedHi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. . The existing cables will be screw-on (11 mm spanner or pliers required). Browse Virgin Media. I was never asked if I had a wall box. QuickStart, set up and connections. 0 Kudos Share. However, since theres no virgin media socket is it possible if someone who works at v. The house is a new build, there's no lead in the paint, no aquarium or anything like that. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. . Manage Your Account. Getting started & FAQ. Plug into the Virgin Media wall socket. Re: No Virgin media wall socket. I am so sorry that you have - 5404317 BrowseSolved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. . Back a step. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Browse Virgin Media Virgin Media Community. Very poor advice. Thanks We're here to help. I'm here to share knowledge, I don't work for Virgin Media. Manage Your Account. My Virgin Media App. I guess your options are seek approval, be dumb and have install or change providers. Security. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. a week ago. You would need. Learn more. We have the quickstart pack but sadly cannot get broadband set up and working. Virgin Media: TiVo® service. A Ti-Vo was installed in one of the upstairs bedrooms. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. You’ll need an adapter to get your fibre landline service up and running. Stream from Virgin Media. Learn more. 168. SpeedActive Member. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket Is they any way to go around from this An engineer is coming out this weekend but now I’m left with no internet I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. Browse. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. It's not possible to create a live chat, I have been unable to contact the help centre by phone and I have no idea whether or not I need to book an engineer. The adapter plugs into the TEL1 socket on the VM hub as per pic below. . . The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. I have only got one rectangular shaped white socket (Shown. Virgin Mobile. Speed2: Seeker. 06-09-2023 15:45 - edited 06-09-2023 15:46. This is designed to push over the existing screw connector the outlet has. Account - Mobile. Getting Connected with Virgin Media is easy when you have a wall socket. You’ll also find straightforward tests that’ll check for faults on your own phone line. Will an engineer h. My optical sound socket seems to be missing something. Push fit the VM-supplied lead onto the socket. Some of the cables hanging out the wall were cut off after the house improvements. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501Options. Virgin Media; My Virgin Media; Shop; Help;. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Let us know if there's any further issues. I have received my quick start-up kit. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. japitts. --. 283; 37; 57; stabilo00. Will an engineer have to come out to fit a Virgin Media socket? Answered! Go to Answer. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. It is actually a VM box but a very old one, even though it was still in use just over a month ago. com Options. 00. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Joining in Options. However, I have not received any emails re. See full list on itblogpros. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. I. Wall socket. . Thank you. VM don't use fibre inside the property. . Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. I can’t take it off by myself so I called 0800 953 9500. 5K. A master socket is the main socket for the phone line in your home, not an extension socket. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Tudor. If it is a loose cable only, you will need one of these to connect the Quickstart cable. If you don't have the correct socket, and you can't trace the cable back into the house from the external omnibox then call the pre-installs team on 0800 052 1734. So, a 50 minute broadband, TV and phone. The adaptor does not fit my wall socket. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. A new secure password will be generated for you. Faderera2610. 100. Broadband. Virgin Media; My Virgin Media. The new Stream box will connect wirelessly to the internet. Quickstart is the quickest and easiest way to setup our services. I have signed up as a new user for Virgin Fibre. Browse Virgin Media Virgin Media Community. 1 ACCEPTED SOLUTION. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Account - Mobile. I'm sorry to hear that you don't have a compatible wall socket installed in the home ready for your Quickstart installation. Or you may be quicker than average! You won’t be involved the whole time. RedTomato said: I removed my Virgin cable about a month ago. Mark as New; Bookmark. VM don't use fibre inside the property. Phone. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. I have looked everywhere but can't seem to find one. Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. 18-03-2023 13:12 - edited 18-03-2023 13:13. You can also check for a loose cable as not all properties have a socket. Options. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. Your traditional landline sockets will no longer be the connecting point for your landline handset. Solved: I have a new self starter kit and the VM wall socket does not fit my new cables. Networking and WiFi. we have previously had virgin media but no socket anymore so there is nowhere that i could possibly plug the box into. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. Call the pre-installation and delivery team on 0800 052 1734. The problem is the Hub is in my Study and the - 4964746. Broadband and phone deals. I'm a Very Insightful Person, I'm here to share knowledge. Plug the cables into the Hub. Hi , Thank you for getting back to me via private message. No virgin media wall socket in QuickStart,. Go to virginmedia. Step 1 Disconnect the old TV box Switch the power off at the socket, where the existing TV box is plugged in. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. The hub got delivered on time as promised. Thank you for your response @andrewmonkie. Speed 5. Switched On Families. I don't work for Virgin Media. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. According to the address checker I can get FTTP. Options. . Re: No virgin media wall socket. 0. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Switch on your TV, then using your own TV remote press the Input, AV or Source button. All the apps will work, and you can watch your recordings - your mini box connects to the main box. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. I'm here to share knowledge, I don't work for Virgin Media. Account - Cable. Just moved into my flat and ordered an VM broadband box to self install but i dont have a VM wall socket. You can also check for a loose cable as not all properties have a socket. We have the quickstart pack but sadly cannot get broadband set up and working. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. You can workaround it simply without the need for a cable. Account - Cable. Options. Stay safe online. Joining in Options. No setup fee. 2) The current location of your Hub. I just got Virgin Media kit and read all information carefully and checked - 5200805. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. I’ve received my QuickStart package to find I do not have a compatible wall socket. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. Solved: Hey, I've recently received my new broadband hub. Account - Mobile. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. However, the install page says "With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Manage Your Account. Learn more. This seemed to be standard procedure for any phone fault reported. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message; Flag for a moderator; on 15-12-2022 21:47Re: No virgin media socket outside my house. Only an aerial cable (pictured below) connected to a box outside my flat. Virgin Media will supply a Hub for the broadband service - it will be delivered to your home. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. Connect the Hub’s power cable with the blue tab. 2: Internet connection, via your homehub, for all online functions. . The Hub and your home phone can’t be placed near each other. My Virgin Media App. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. We're here to help. Follow the instructions on screen to finish your setup. Post up some photos of the connection boxes. Surly there has been a connection previously otherwise we wouldn't have bee. Tech Chatter. Security matters. Virgin offers self-install to properties that have recently had a service. . Joining in. Can I have engineer visit and setup it? If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. There is a cable on the right of the box coming from the outside. I have checked outside and there is a brown box shared with the neighbour. Incidentally the phone socket is redundant if not in use and can be safely removed. Solved: Hello, ive tried calling and cant get through to book and engineer. Thanks for coming back to us @Entoman56, the change to fibre phone is an instruction from the government and has to be completed by 2025 as the older phone network will be closed down, we are choosing to upgrade our customers as soon as we can, more information about the change over from Virgin can be found here and the. The new cables from your Quick Start kit will be push fit. Switched On Families. Go to Account settings, then Account details b. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. The house is a new build, there's no lead in the paint, no aquarium or anything like that. If the Hub 3's telephone service has never worked, re-connect the phone the telephone wall socket to see if that is still live. No virgin media wall socket; Options. You can purchase a mobile internet dongle from a number of UK networks. Account - Mobile. Switched On Families. My Virgin Media App. Virgin Media’s new Stream box allows users to access its TV service, plus streaming apps without the need for a cable TV connection or a contract. 2: Internet connection, via your homehub, for all online functions. . Hey there, just got my 3. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The Hub would need to have an ethernet cable run from this switch to an ethernet port on the Hub. Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). I ordered a broadband only package because it said I could self install the kit. 06-09-2023 15:45 - edited 06-09-2023 15:46. 1. Follow the instructions on screen to finish your setup. If your not a virgin media customer then nothing. The socket and hub are in my bedroom, and I need them to be moved to the hallway next to it. Should I cancel and request an engineer to install. Can't find Virgin Media socket. . We have a virgin media wall socket with an ethernet port in the wall but no round cable. Both can be found in the email that was. on a domestic hub you look at the values thus. And perhaps Virgin should also tell new customers to not cancel they’re existing supplier as Virgin probably won’t deliver on the date they say they will. If however the socket itself has been removed you will need assistanceHello! I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. Socket should be on the underside. . Been on a call for more than 1 hour with - 5149211Hi, We have recently signed up for Virgin Media and we received our new Virgin Media Hub 4 yesterday, upon setting up the modem there are no internal sockets out we only have a wire and no external junction box! Trying to speak to someone on the phone but can’t get through to no one. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Tudor. TV on the go. ThanksOn top of that, Virgin Media also offers a self-install option. The top “capped” one is marked FM & has been disused since cable went digital. Account - Cable. What needs to be done is for the new Virgin Media CV21 connection. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Got my virgin media self install kit but I don't have a virgin socket. How do I book an engineer to come out - 5345632. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. i’m a new customer i don’t have a virgin media wall socket at my house and i’m not sure how to get an appointment with an engineer. The package was delivered but there is no wall socket for me to plug into. Like the TV cable we have too. I am so sorry to hear that you seem to be missing a wall socket in the home. My Virgin Media App. Account - Cable. Got my first WiFi pod delivered the other day and I wanted to run an Ethernet cable from the hub to the pod to give it a solid connection to then boost WiFi. Account - Cable. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. There should be a wall mounted box somewhere inside that has an F socket on it. How can I book a technician in QuickStart, set up and connections 10 hours ago Need wall socket in QuickStart, set up and connections 22 hours ago not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayNew Install Assistance Call the Pre-installation and delivery team on 0800 052 1734. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Browse I have received my HUB and thought I could do a quick setup, but turns out I can’t. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Yesterday I received a 'final demand for payment', stating that I owed some £32. Learn more. If I couldn't get the proper wall socket, the internet is not going to be set up su. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Got my virgin media self install kit but I don't have a virgin socket. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. If you want to use two base stations, you need a splitter to allow two phone base stations to connect to TEL1 using VM's RJ11 plug to BT socket adapter. Hi @ZBEL . com email address to different Virgin account. Problem solved? Click to. Account - Mobile. . Options. I could connect it in my house self install. Call the Pre-installation and delivery team on 0800 052 1734. Need to contact Virgin Media Customer. Solved: No Vigin Media socket - Virgin Media Community - 4917594. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Hi there , welcome to our forum and thanks for your post. The wall socket I have within my home does not appear to be working. When I proceeded to set up my Hub 3 I quickly realised that. Unfortunately we don't use the Openreach master sockets as they are BT only. Please I need an Engineer as I need internet for my work, I am so frustrated right now. It is surface clipped usually. Only an aerial cable (pictured below) connected to a box outside my flat. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Kindly expect the PM from me to arrive shortly, and respond directly when you can! Solved: Recieved the new adaptor to switch my phone to fibre network. I don’t seem to have a Virgin Media Wall socket in my house. But don't worry – if you don't have broadband, your network provider, such as BT and Virgin Media O2, will supply you with a connection to support the new digital landline system. Cihank617. There are two outputs from here (the two connectors that are close together on the white box). If you would like, we can forward your details to the relevant team to see if your property is serviceable. #12. I’ve tried calling but the people I’m connected to keep hanging up. Switched On Families. provided, I shall give them a call tomorrow. 14-08-2023 16:02 - edited 14-08-2023 16:05. I can see that you haven't been in touch with our team since our post, so I'm going to send you over a private message so I can look into this for you and get an engineer visit booked in. However the issue I have is that I don't know if the home I am moving into has a virgin media socket in the house or if this would need to be set up. Options. on 08-01-2023 20:46. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Stream from Virgin Media. Browse Virgin Media Virgin Media Community. Stay safe online. The large Eurobell wall box is where you would connect. on 01-12-2022 11:22. Stay safe online. Stay safe. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. The Hub and your home phone can’t be placed near each other. These enter my house via an air brick/vent very close to. Virgin media wall socket in an unusable place in QuickStart, set up and connections Saturday; Hi in QuickStart, set up and connections a week ago; Top. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Account - Cable. Options. But I have actually managed to get through to the technical team over chat. I have been given other details for the account such as the account number/area code and. The admin page for the hub says Telephony (disabled)tried to self install my Hub 3, but I don’t have the correct round wall socket. When I type in my new home postcode it says the address is compatible and when I go to sign up it offers me two options, self-set up or book someone to come and fit. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. RedTomato said: I removed my Virgin cable about a month ago. I'm a Very Insightful Person, I'm here to share knowledge. 0 Kudos. 0. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Virgin Media; My Virgin Media;. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. Or if the other end of the white cable is in a more useful. Hi, I ordered a broadband and was authorized for a self install kit, but I don't have a Virgin Media Wall socket that fits the plug that I've been given. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Learn more. Learn more. Hi I am having the same problem too. My Virgin Media App. I’m having the exact same problem. Wall Socket. Jul 11, 2008. Manage Your Account. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. To be able to complete the self install there needs to be a Virgin Media Socket or cable for the Hub to connect onto. . Stay safe online. 24-03-2021 05:06 PM. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that new. Please allow me to send you a PM so I can look into this further for you. Check the phone is seated in the base unit correctly & powered ON. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. AnthonyRaw1986. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Part 1 when you activate The Signal. If there are you can book an engineer online too. Select the correct HDMI input for your box. Tudor. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. #12. maybe the wrong adapter who knows the phone plug goes in and the router end goes in. You’ll also find straightforward tests that’ll check for faults on your own phone line. Stay safe online. Probably for a TV box connection.