Leave it off for about 10 seconds. More than 250,000 devices were recycled via O2 Recycle in 2022, with zero going to landfill and customers receiving more than £36 million in payments for their old, unwanted tech. So whether it's technical issues, hub problems or you need support, we’ll help you with our. I have cancelled my Virgin Media and have to return equipment. Follow these steps: Keep the router powered on. The BT Smart Hub 2 is one of the most advanced Wi-Fi hubs available, with seven antennas and access to a wide range of signals, while the Virgin Media Hub 5 is a Wi-Fi 6 router, meaning it is more. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. If you can set up using a Self-Install pack, but choose to use an engineer for. Click System Log. The router will reissue IP addresses when one device leaves and another device connects. Check that WiFi is enabled on your iPad, iPhone or iPod Touch. Make sure you are using the correct VM Wifi SSID and you are not using any VPN or Private. In such cases, reach out to Virgin for assistance. 11ax. O2 shop or local council recycle yard. 21 EDT. Once you have all the above ready, you’re ready to go. Unplugged router, etc. Release the power button and wait for the router to turn off. 0. London, UK – 16 March 2023: To mark World Recycling Day 2023, Virgin Media. 100. The report, Dialling into 2020, also highlights how. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. If the plan is to cancel the Sky broadband and use the VM broadband then especially if there's a new cable required, do not phone to cancel the Sky broadband until after the VM connection is in. 13-12-2021 15:21. The Wi-Fi functionality is switched off and only an internet connection. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back-Up Line (EBUL) Dave. If we don't require your kit back we ask that you dispose of it in an environmentally friendly manner. Depress the pinhole switch for a timed 60 seconds then release. Virgin Media has committed to carbon-neutral and waste-free operations by the. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Virgin Media’s mighty Hub brings the magic right into your home. I'm sorry to hear about the experience and issues you have had with both our services and when calling for support. Now, once you are in the router’s web portal, look for the Remote Managementoption. At the time was told IF we needed to return the old router details would be in with the new router. Don’t plug the power cable into a plug socket yet. 5Gbps speed LAN (Ethernet) port. At the start, log in to your router, check how to Open Admin Page. Thank you japitts. Home Phone. 168. Networking and WiFi. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. The advice was to recycle the old hub. A cable of 10m from the current location would probably need the technician to set it up again from the cabinet as the signal,levels will change. They never did, I reached out to the customer service team and said no one collected, they said again Yodel will reach out to arrange collection…no one did. Again use a cable that carries gigabit speeds. I have changed my broadband hub 3. Turn on and get connected. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. It was launched in late 2021 and is available only to customers who take Virgin Media's fastest Gig1 plan. When you leave us, upgrade your service, or receive a replacement for faulty kit we ask that you return your equipment for recycling should we ask for it. Step 3 - Label the box – a letter came with the. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. The VM domestic HUBs also have some instances of resetting the SSID to the factory option. The Netgear R6260 is, in my opinion, the best router for Virgin Media ( Now recommending the R7800 as the R6260 is too hard to find new) In my experience the R6260 is an excellent wireless router to use with Virgin Media. Peel off this label sticker and place. Virgin has confirmed that its M500 service has now been increased from 36Mbps to 52Mbps, with the average upload speed for Gig 1 services rising from 52Mbps to. £20 odd should do it. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. At least 30Mbps download speeds in every room or £100 one-off credit. You can also email EquipmentReturns@virginmedia. on 15-11-2022 19:12. When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. The equipment must be in its original box, with all relevant accessories and paperwork included. Hi, Just recently upgraded from Tivo 500GB box to TV360. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. I didn't get any information about recycling old router. Options. QuickStart, set up and connections. Go to solution. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. Longer internal coax cables are available if placement of the Hub needs to be changed. I switched mine out in November 2020 and it’s not skipped a beat since. The router supports multi-gigabit speeds and comes with a 2. We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need. I've seen people talking about it online and on one of the threads here on the Virgin Media forum just before I joined too - someone wanted to get rid of their TiVo box so they called Virgin who said to recycle it, then they got an email after a few hours or the next morning saying that they needed to return it and they had to. Good to know, maybe I'll have fun with openwrt with it, and maybe even sell it on. I would like to change the position of my router, from the front of my house to the back of my house. But the part that says you should recycle some old items is wrong. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. 1 Kudo. The landlord scrapped it off and threw it away. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). The router is integrally attached to a white cable (a co-axial cable?) so we can't disconnect it. Virgin Media might have technically deployed some form of IPv6 for a while but it has been hiding in plain sight! Luke’s tweet around IPv6 connectivity. Jhub24. on 25-11-2022 12:11. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to. Do: use the Connect app to run a super-intelligent WiFi home scan. Call in and they will book a Tech to do that. During a vishing call, you may have asked to download. If you've got a Virgin TV V6 box, make sure the standby settings are. Hi I have a constant red light on my router 3. 5 months ago I was upgraded from Hub 3 to 5. Virgin Media package. Virgin Media customers can return their equipment for free. 1 router mode or 192. QuickStart, set up and connections. If it didn't do so it would soon run out of addresses. Get the Hub ready by connecting the wires. co. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. This service will see one of our professional waste operatives collect and load our van with any rubbish you need to get. Options. Super Hub 1, 2 or 2ac. - The new routers currently do not have a router mode (at the moment). Step 4. First published on Tue 4 Apr 2023 03. Telling me I need to return my Hub to avoid having a £40 charge on my account. In store only. Given all the UK calls are recorded it will be verified that she told me to Bin it. 255. The Hub 5 is Virgin Media's latest router, supporting dual-band wireless channels and the latest WiFi 6 protocol, or 802. Customer since 1993. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Excludes broadband faults and broadband network outages. Although this question has appeared before the answers vary and I need definitive advice. I've always had some trouble with Virgin routers restarting, had multiple replacements but it's never fixed it, but normally it's infrequent (once a month at most) so I've just ignored it. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Available with M50 broadband or faster. Open a web browser and go to 192. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. At TalkTalk, we're doing all we can to protect the environment. The new fibre phone line is designed to work with the same phones as the old copper line. Hi - as per title, first noticed 5am this morning (23/02). Commenced the roll out of our Hub 4 router, which is 39% more power efficient, when taking its increased functionality into account. Just follow these steps to power cycle your router and modem: Step 1: Unplug the modem and router from the power outlet. Virgin Media; My Virgin Media; Shop;. - The 5x hub is connected via optical cable, not coaxial. This is the same situation with me. 0 routers (ARRIS TG2492), which among other things could be used to “ silently unmask ” the actual, ISP issued, IP address of Virtual. This latest future-proof WiFi. Sign in to My Virgin Media a. Red power light on the Virgin Media Hub 3. If you do want to invest in better equipment, you would need to get either a…. The guidelines provided here are for Virgin Media Hub 3, Hub 4, and Hub 5 routers. Use a safety pin or a similar tool to press and hold the pinhole for approximately 10 to 15 seconds. I closed my original virgin media account in late February 2022 approximately. co. Hi @Tanicha23. Locate the Reset pinhole located on the rear of the Virgin Media router. Browse Virgin Media Virgin Media Community. Contact your ISP. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. SpeedStep 1: Modem Only Mode. The questions look quite generic and we share the same network service. This may take a. Fix it by making sure that the white Ethernet cable is plugged firmly into the Hub and at the Virgin Media wall socket. Access Virgin Media router settings in modem-only mode. The guy stated make sure to take to a local dump and not just dump in a normal bin. Go to 192. Switch your router on now and make sure it’s fully initialised (leave 5-10 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). Further exclusions & legal stuff apply. I'm a Very Insightful Person, I'm here to share knowledge. Options. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. A coax cable will also need to be installed by Virgin Media for the live TV signals. Since launch, the scheme has paid out more than £320 million, and sustainably recycled 3. Multiple set-top boxes and routers are accumulating in people’s houses. Hi all. Troubleshooting Connectivity Issues. The Hub’s IP address changes from 192. Joining in. Launched almost a year ago now, the redesigned Hub 3. Then find Wi-Fi settings. Launched in 2009, to date O2 Recycle has paid out more than £250 million and recycled more than 3. Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. Redeem Offers. Note: This is separate from your My O2 account. 168. The BT Smart Hub 2 is one of the most advanced Wi-Fi hubs available, with seven antennas and access to a wide range of signals, while the Virgin Media Hub 5 is a Wi-Fi 6 router, meaning it is more. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. com, the comparison and switching service. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. At the time was told IF we needed to return the old router details would be in with the new router. 8 million devices – with zero going to landfill. VM BB TV Landline. Most routers will allow you to do this through the same configuration page that you may use to change your wireless password and network name. So just wanted this on record. 168. Modem-only. One option is to recycle it through a certified e-waste recycler. Guest Wi-Fi connection. Contact Us. 33 EDT. Reset Your. Severely lacking in features. 3m items, including set-top boxes. I am putting a complaint in with ofcom along with all the evidence I have. From my understanding the Virgin Media router provided is essential for Internet and cannot be swapped for another, at least not the one I have. 168. Mobile operator and broadband ISP Vodafone UK has today unveiled new changes that aim to encourage customers to repair, trade-in and recycle their old mobiles. Modem Mode can be found on the left of the screen. I run a pfsense router, and occasionally ONLY when torrenting the WAN goes. The two sockets on the wall on the RHS are telephone sockets. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. Step 2: Wait at least 15 seconds. Best done from a wired connection. Manage Your Account. 6 out of 5. In order to use these WiFi routers with your Virgin Media installation you will need to do a. Now VM are asking me to return the old hub. SpeedQuickStart, set up and connections. To close the port used by Telnet on the Virgin Media Hub 3: Access your Hub's configuration page - default web address: 192. Send the email to equipmentreturns@virginmedia. At Clearabee we have a number of options that can see your routers and other items collected from your home. You get the picture. uk - A recent Uswitch survey has shown that 42% of UK households have an unused router in storage. There's life in your old router yet. 1 router mode or 192. Click on the “> Check router status” button. The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Connect the coaxial cable to your new Hub and secure it with a. Concerningly, the corporation did not appear to want the brand-new, unused box back. WiFi Max. Eventually I got sent a returns box to return my old router, and was told Yodel. If the computers are also showing 100Mb/s cables might be the issue. No knowing the layout of you home doing this might be less obvious than the thick VM cable. Power on the hub and leave it five minutes to settle down . 100. 2) Turn off the hub and disconnect any Ethernet cables. Now all a sudden at 03. com/recyclingkit but this link. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. Virgin Media’s WiFi network is password protected, meaning there are two layers of protection for their. At least 30Mbps download speeds in every room or £100 one-off credit. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Further exclusions & legal stuff apply. What's more, one in seven households has two or more old routers stashed away. Update: Steve the virgin media guy came today and took the router. You can call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Once your BT broadband service goes live, you should ensure your old Virgin Media broadband service has been cancelled. (note: the coaxial cable will need to be unscrewed). Hub in router mode is on for many days then the Docsis network goes down hub is still powered the hub should then attempt to reboot. I'm a long-term Virgin Media fan and have never had anything other than teething issues with my service, but was surprised to find out just - 5034182. The hub’s network log is monitoring the broadband connection between the hub’s built in cable modem and the CMTS, it has nothing to do with wifi, which is the wireless network in your house between the hub and your own devices. What's more, one in seven households has two or more. uk. Find out where and how to recycle a specific item, either from home or. Had a couple of emails one to click for a date to collect old TiVo box and router. Download your label, post it for free. In the airing cupboard I discovered an old virgin media router modem that must have been used by one of the previous tenants. If you are not minded to do that just take the kit to your local council recycling centre for electrical goods. Virgin Media O2 has made progress against its Better Connections Plan goals over the last 12 months, with key achievements across all. Recycle mobile devices – select your model to see how you could turn your unwanted devices into cash with O2 Recycle. Virgin Media provides 4 different types of routers based on a similar design. 0 out of 5. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Whatever the case, your old router or modem/router combi unit can be reused. This may also be called Administration, History, or Logs depending on your router. Alessandro Volta. Up to 3 WiFi Pods if needed. It informed me that you provided incorrect information, apologized, and had since collected the items. 0) This way, I will then be able. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. I don't work for Virgin Media. Please read the FAQ'sI've recently moved over to virgin media 200. This is because it’s necessary for connecting to the wider Virgin Media network. To log into the interface to change settings you need to use the Setting password, not the wifi password. This may also be called Administration, History, or Logs depending on your router. Another option would be to get a suitable router, use the hub in modem mode and run the VPN software on that router. which. If you haven't changed these, then your devices may automatically reconnect. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. . Other routers do OK I leave the SH2 on 24/7 as well as my mac (just sleep the display) as it's better for them. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. Hello, I found in a random box (moved house recently) very old VM equipment that my parents used to have before they passed away about 4 years ago, as I went through the bereavement process I must have just collected this stuff with the intention to return and completely forgot. The difference is night and day - I receive 150-200 mbit in every corner of our 7. I'm a Very Insightful Person, I'm here to share knowledge. Got my new router sent out. Households across the UK are sitting on more than 22 million unused broadband routers — enough to fill ten Olympic swimming pools — which are going to waste instead of being recycled, according to new research from Uswitch. Good to know, maybe I'll have fun with openwrt with it, and maybe even sell it on. Do: use the Connect app to run a super-intelligent WiFi home scan. Next, enter your username and password. You do not have to return the router to NOW TV following cancellation or end of contract, unless you want them to recycle it for you (which is a service that they are obliged to offer). Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back-Up Line (EBUL) Dave. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. Plume supports Ethernet backhaul. I'm a Very Insightful Person, I'm here to share knowledge. T he current list of equipment which needs returning which is -. WiFi Pod (white) Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. This turns your Virgin Hub 3. Back a step. If you're a Virgin Media customer who's received a new router, you can put your old router into the new one's package, pop on the label in the package, and post it back. 1. 168. 21/10/18 - 14:09 #5. The guest Wi-Fi connection will have a separate network name and password. The top-end Virgin Media Hib 5 comes with five antenna, fewer than its rivals, but the overall specs should help your WiFi stretch even further into the home. £8p/m extra or included with Gig1 or Volt. And if you don’t like either of those, then there are plenty of other options that open up when you buy your own router. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. 13-12-2021 15:21. “In 2020, we refurbished and reused 1. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. Virgin Phone Switchover. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. Quantum is a fully audited electronics recycling company, compliant to the most stringent standards in the world. Each provides Wi-Fi, gigabit Ethernet, support for Wi-Fi 5 or 6 and intelligent Wi-Fi. I have forwarded ports 80 TCP & 443 TCP on my router & allowed 80/tcp & 443/tcp on the servers ufw, however, I am still having networking issues. Customer upon recycling of a modem, router or gateway (modem/router combo) will receive a 15% off recycle coupon toward the purchase of modem, router or gateway and a 15% off toward In-Home Wi-Fi Setup SKU: 6929147. Do i dispose of it at my local recycling centre. And it has set a target of helping consumers carry out 10 million circular actions by the end of 2025 – whether that’s sustainably recycling devices, returning old. Report the fraudulent caller. No setup fee is available on all bundles, broadband & phone, and broadband only packages. When I speak to Virgin Media, the stock answer is to turn off the router, wait for two minutes and then turn it back on again. Thousands of Virgin Media customers across the UK experienced widespread internet, telephone and TV outages throughout. Here’s how to reboot your Virgin Media router: Locate the power button on the back of your router. Make sure that the Enable Modem Mode option is selected. Am a little weary that if we recycle the kit that we might get billed for not returning it. Another option is to donate it to a local school or community center. Find our clever collection of Telly Hacks here, plus easy ways to stay connected here. Say for example, if you have your Virgin Media Hub in router mode and switch it to modem mode, when connecting a new router, the MAC address will be different, this will cause a new IP lease to be allocated to you. The webpage usually list which items need returning, however it doesn't at present. Here are some key details to keep in mind: - The 5x hub is different from the 5 hub. Business Customers. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. We have had new router and need to find IP address, how do I find my IP address. If you're a Virgin Media customer who's received a. All that being said and done, I'm now getting emails and text about sending the old hub back. SELECTED Virgin Media customers can get a free Wi-Fi router upgrade – and it could be save you from devastating cyberattacks. At least 30Mbps download speeds in every room or £100 one-off credit. It's super old Router (i think Hub3) and. Access your bills, diagnose faults and manage your package. Click on the “> Check router status” button. We're here to help get to the bottom of any broadband issues, and get your connection fixed and working as it should. If they don’t, many private companies will recycle your old modem or router for you. A quote from the top of the article at ispreview shows this "Broadband ISP Virgin Media UK (VMO2) has confirmed to ISPreview. AFAIK you can’t run a VPN app on the XBOX itself and can’t run it on the Hub 3 - even if traffic will run through the hub. To find your nearest collection point, just go to recycle-more. . ’ You’ll be sent a white returns bag within 7. The SH2 is covered by VM anyway and the Mac is covered not only by apples 3 years care but also their 6. Click on the Wireless Network Settings option. I got a new hub 5 some months ago and I was told to recycle the old hub 3 at my local recycling depot, which I did. I received a text message stating that the collections team would pick up the equipment on a booked date . Discover common issues and learn how to resolve them with our step-by-step guide to fixing WiFi problems. To get this upgrade for free, all you need to do is switch your hub off and wait around 5 - 10 seconds before switching it back on. It might flash or change colour when you first turn the Hub on or after a restart. I don't work for Virgin Media. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. 168. I could return the equipment if I can confirm that Yodel are still the delivery agent for VM. I heard it can be made passive though, so to transfer via ethernet to another router that of course could maintain all network devices. Options. 06-05-2019 12:19. Preparing for Landline changeover to fibre. Mobiles. Modem mode is the best you can possibly do, it'll disable all of the routing features of the hub, leaving just the cable modem part - and it's this you can't replace. com results as 10/10 with a manually configured IPv6 address from a valid Virgin Media IPv6 subnet. wrote: Hopefully my parents don't find themselves in this situation after leaving VM. I got a TP Link archer C80 on amazon. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Connect your router/mesh system to the hub via ethernet cable and switch it on - leave it five minutes to settle down. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. Broadband. I've seen people talking about it online and on one of the threads here on the Virgin Media forum just before I joined too - someone wanted to get rid of their TiVo box so they called Virgin who said to recycle it, then they got an email after a few hours or the next morning saying that they needed to return it and they had to arrange for it to. Many thanks, David. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Alternatively, the new Hub 4 router is available on Virgin’s Gig1 broadband. 0 to 1Gig hub it says how to recycle return hub by using virginmedia. 3m items, including. co. If you decide to use this, you can create a protected network in your home. Virgin Media Hub 5 to replace my Hub 3. 100. They will be charged for not returning any rented equipment that VM want back. Then send the equipment and returns form to the address provided on the returns form. I’ve tried calling about a dozen times and the Indian call centres seem unable to understand. It informed me that you provided incorrect information, apologized, and had since collected the items. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to access. Up to 3 WiFi Pods if needed.