Very poor advice. Browse Virgin Media Virgin Media Community. Any help please?Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. . I was never asked if I had a wall box. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. I would love to help you get your service installed. Hello, i registered VM broadband and scheduled to delivery on 1st September. on 12-01-2023 10:45. Don’t worry that it is not a threaded plug. Packages. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. Plug into the Virgin Media wall socket. Wall socket sophiekerrs. 1 ACCEPTED SOLUTION. Other times you will find an unbranded connection point on the wall. 4. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Account - Cable. However, there is no Virgin Media Wall socket in my house. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Socket should be on the underside. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow. I'm a Very Insightful Person, I'm here to share knowledge. Follow these steps to install your virgin Media Broadband, TV and Phone service. I also have this other dual cable going to the Smart Hub. Managing Your Account - Cable. Push fit the VM-supplied lead onto the socket. My Virgin Wall socket not same as installation guide that one. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. . Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. From there it is going into the white distribution amplifier. I can only find the TV socket. Your "loss of signal" point is a good one. Could you please advise my next steps! Thank you, AlexHello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. Tudor. Account - Cable. I've selected self installation and have realised I have no vm wall socket. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Virgin cables must only be provided by isolated sockets provided by Virgin Media. 3 weeks ago. Problem solved? Click to. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Re: Wall socket. Switched On Families. Standard Member. Networking and WiFi. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. My Virgin Media App. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Would I be able. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Contents [ show]Its a flat £25 charge to move the connection points and rebalance power levels. It also protects the network from 240 volts being fed to it by faulty TVs in your home. We'd love to assist with this, I will send you a PM here soon so we can look into what's. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. please - 5241140 We would like to show you a description here but the site won’t allow us. You will only have been sent a QuickStart pack if the premises previously had VM. Summary of Contents for Virgin Media Virgin TV V6. 63K; 3. Call the pre-installs team on 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm very sorry to hear you didn't have a wall socket. Hi, I am experiencing the same issue with my install kit. Please help. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Networking and WiFi. If it’s damaged or not working correctly, it could be causing your internet issues. I don't have virgin media wall socket in Volt 2 hours ago; VOLT Virgin and O2 in Volt 3 hours ago; Not getting the Volt upgrade speeds in Volt 6 hours ago; Activating Volt Benefits in Volt yesterday; Late installtion , false promises and worse customer services in. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. I am so sorry that you have - 5404317 BrowseVirgin media wall socket for broadband is not what js shown on the installation guide. Broadband and TV deals. . It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Security. Broadband Deals. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. Tudor. Various cable mediums are used in modern systems to transmit data. 1 Kudo Share Reply. The new ones are just screws, the old style Telewest ones are like star shaped head. 20-amp duplex plugs are similar in appearance to the 15-amp duplex plugs, with one main difference: 20-amp duplex plugs have a small horizontal slot alongside one of the vertical slots. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. VM BB TV Landline. Stay safe online. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Just had the Hub 3 delivered for Quickstart. Reply. Estonia and the Netherlands have already switched. We appreciate you reaching out to us on here. In that case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Tried looking but can't see a way to book an engineer for this?. 360 Mini box COAX IN AUDIO SCART OUT HDMI INTERNET. I will only be using one wall socket, so the other socket will have no connections. . Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Options. Entertain me; Broadband Deals. It probably goes into another room in the house. We would like to show you a description here but the site won’t allow us. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. But I have no Virgin Media Wall socket in my house. 0 Kudos Reply. those who. ago 2MuchAngst2Handle No coax wall socket, how can I connect my router? Due to covid. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFlashing red is normally telephony fault or no signal. Security matters. I don't have virgin media wall socket in QuickStart, set up and connections 12 minutes ago; Anyone else's internet intermittent? in Networking and WiFi an hour ago; Jitter and packet loss every day for the last few months in Networking and WiFi yesterday; Two accounts set up in my name and billed twice for broadband. I don't work for Virgin Media. Choose the best spot for your wifi hub. Options. I expect it is a male F plug on the cable, they don’t make female F plugs. Turn on your TV and get connected. Yeh I have but they don’t go in all the way and only one plug. Subscribe to RSS Feed;. I have booked a technician but I don't know if i have to inform the. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. It has two outputs on the left of the wall box. Unscrew the white cable with the black collar. com. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. The first thing is to start making alternative arrangements for your internet connectivity. on 18-05-2022 19:55. The OUT terminal from the Technetix isolator has a terminator cap on it. 0 Kudos Reply. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Virgin Media have used the Openreach socket to provide telephone services. Feed the screws provided with the mount kit through the holes on the mount and tighten them by hand. Reply. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. Jack14102. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Finish tightening the screws with a screwdriver to secure the mount. All the cabling is the property of Virgin Media and must not be touched. It is surface clipped usually. Get the Hub ready by connecting the wires. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 01-12-2022 11:22. You can also check for a loose cable as not all properties have a socket. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Hi @bingoman000. 24-03-2021 05:06 PM. 19K; 36; 98; Sofia_B. on 31-12-2021 10:47. That's definitely not a normal Cable TV outlet as they are surface mounted in a sloped box with the connections at the bottom pointing down (not out). If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Virgin Media M125 Fibre Broadband. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. I have signed up as a new user for Virgin Fibre. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 7; 0; 0; CoachDanny. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737But I have no Virgin Media Wall socket in my house. Using another wall socket is crucial, especially if you don’t know what is wrong with the other socket. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Yes. It is really quite simple. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Problem solved? Click to mark as a Helpful Answer,. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. If digging / drilling / new external & internal cables are required the. Forum Team. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. --. You may need to use the. Options. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Turn on and start the Box. Can someone please help me! Thank you, Tom. We would like to show you a description here but the site won’t allow us. AnthonyRaw1986. Browse Virgin Media Virgin Media Community. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. If you can set up using a Self-Install pack, but choose to use an engineer for. Vonage 2nd line. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. You can test they’re secure by checking they don. 3 5 comments Best Add a Comment LayerTough • 1 yr. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. In response to robertdwhite. Stay safe online. 2. See full list on itblogpros. Mobile Your Account. However, I do not have any of the specified wall sockets available. Manage Your Account. 39K; jbrennand. No Virgin Media wall socket on 19-10-2022 08:24. Broadband and phone deals. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. We only have the Open reach Master socket 5C. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Call the Pre-installation and delivery team on 0800 052 1734. The phone number doesn't connect you. #2. I connected my TV with the aerial cable that comes from the wall but I don't get any signal. VM don't send out the quick start kit unless there has previously been a VM connection in that property. if not a technician will install one. Hi I have ordered a quick start kit and don't have a virgin media wall socket. How do I book an engineer to come out - 5345632. We have the quickstart pack but sadly cannot get broadband set up and working. 0. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. 14-08-2023 16:02 - edited 14-08-2023 16:05. . Screw the mount into your wall. a week ago. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. I'm here to share knowledge, I don't work for Virgin Media. - 5250024 Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. What you want is a telephone line extension from the hub to where you want the phone base unit located. please - 5241140We would like to show you a description here but the site won’t allow us. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Browse Virgin Media Virgin Media Community. on 21-08-2023 20:36. Plug the cables into the Hub. Options. Virgin Media Wall Socket. 1 ACCEPTED SOLUTION. Browse Virgin Media Virgin Media Community. Virgin Media; My Virgin Media; Shop;. Please help. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Virgin will not remove them. These are designed to push over the screw thread on the socket. I don’t it is fibre cable. Phone. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. However, I do not have any of the specified wall sockets available. Tudor. Re: My Flat doesn’t have wall socket. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. There should be a wall mounted box somewhere inside that has an F socket on it. Wall Socket. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. on 08-01-2023 20:46. Virgin Media; My Virgin Media; Shop;. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Thanks for posting, welcome to both Virgin Media and the Community. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. goslow. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. #1. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Please see photos. Options. 3. firmly into place. If you have any other devices connected to this socket, or you use internal phone sockets around your home, please contact us. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Live TV uses co-ax cables. Options. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. sophiekerrs. Thankfully, it's very easy to tell whether your. There are no virgin sockets on the wall. Installing and configuring your kitThank you. Account - Mobile. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Account - Mobile. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Check service status. Manage Your Account. I have gone through several videos and found that there should be wall socket inside your home. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. . The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. My Virgin Media App. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The problem is the Hub is in my Study and the - 4964746. #12. VM BB TV Landline. Tudor. Go to virginmedia. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. Re: No Virgin Media wall socket internally. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Look for a box on the outside of your home and see if you can trace where the coax goes. VM BB TV Landline. Tudor. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. I don't work for Virgin Media. Has anyone had the same problem?We would like to show you a description here but the site won’t allow us. Follow the instructions on screen to finish your setup. Praying the white is the virgin one. signed up and was given the option of self installation. Hi, I've just moved house and the previous owner had Virgin fibre, so I have chosen to go with them. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. If your virgin phone line is not working, There could be a network issue in your area – by signing in to your • Check for. I'm a Very Insightful Person, I'm here to share knowledge. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. If you really need to take them off, just use a screwdriver to unscrew the screws. I've recently moved in into a new flat. All forum topics; Previous topic; Next topic; 2. The yellow labelled parts have HDMI cable been supplied in the box. on 28-10-2022 17:29. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. " The hub is upstairs as previously said. Options. Account - Cable. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. We have tried plugging it into the only box we found it would fit but no luck. . Account - Mobile. Incidentally the phone socket is redundant if not in use and can be safely removed. I'm a Very Insightful Person, I'm here to share knowledge. and the isolator cable. . Sorry to hear you have been having issues with your self-installation. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. So you can either unscrew this one & push on the connector provided in the Quick Start pack. I have looked everywhere but can't seem to find one. If you don’t already have one, you will need to install a Virgin Media wall socket either through self-installation or with a Virgin Media engineer. Please help. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. Vonage 2nd line. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. I've also got an old NTL phone socket so. Reply. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. I will private message you now to confirm your details. Browse Virgin Media Virgin Media Community. Joining in. Absolutely not.