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 Over time, we have only gotten better at it and provide the most in-depth perspective on how to improve your customer servicerbg mystery shopping  Mystery shopping jobs are pretty plentiful, too

Find top employees, contact details and business statistics at RocketReach. Enjoy the best brand and customer loyalty imaginable. Whether we’re using video mystery shopping or price auditing, we make sure to evaluate your business from all angles so you can get a complete and accurate measure of the data you’re using for evaluation. These women have EARNED their reputations. With a BBB (Better Business Bureau) score of an A+, it is likely you will have a good experience with shopping for this company. Call our sales team at 1-877-990-3456 today to see if your company qualifies for our free trial. Improve your customers’ experience today with our closed loop approach focusing on continuous improvement through clear and objective training and. Some of its notable clients include Texas Roundhouse, SportsClips, Cinnabon, and GoodWill. 2,285 likes · 6 talking about this · 5 were here. If so, RBG has a solution for you. As founding members of this organization, RBG has access to the top Gold and Silver-certified mystery shoppers across the globe. Whether we’re using video mystery shopping or price auditing, we make sure to evaluate your business from all angles so you can get a complete and accurate measure of the data you’re using for evaluation. From 1 to over 3000 locations we can tailor our programs to fit your needs. Reality Based Group is a customer experience firm, specializing in mystery shopping services, video mystery shopping, surveys, pricing audits, & more. • Gerard Boyles. We know you have amazing secret recipes to delight your customers and through RBG’s restaurant mystery shopping solutions we help you differentiate yourself from the competition with our secret recipes. Business Started: 1/1/1992. Armed with up-to-date data and analysis, you’ll be able to tailor your automotive selection to match the needs of the consumer. You can do mystery shopping via phone, video, written, or online. Confero: Works with well-respected brands across the US. Reality Based Group is a customer experience firm, specializing in mystery shopping services, video mystery shopping, surveys, pricing audits, & more. Reality Based Group provides convenience store mystery shopping solutions that help businesses maximize the return on their mystery shopping investment. Building Convenience Store Success with Reality Based Group Mystery Shopping Services. RBG takes mystery shopping to new heights with our video mystery shopping solutions. Average Reality Based Group hourly pay ranges from approximately $12. Mystery shoppers with this company have collectively completed more than 100,000 jobs and more than 1,000,000 surveys. You are given too many assignments in a short period of time, which is extremely stressful. They must have a good eye for detail, good writing and grammar skills, and must be capable of being totally objective. Are you a mystery shopper or a client of Sentry Marketing Group? Log in to your account and access the tools and resources you need to improve your business performance. Professional development. We know hospitality mystery shopping and have been doing it for more than. RBG is legit, but scammers use the names of real MSCs to scam people. “ I wanted to take a moment to let you know how much Lexus appreciates the nine (9) years of partnership with Shoppers’ Critique International (SCI), a division of Reality Based Group. A selection of our clients that are truly committed to continuous improvement and who enjoy the largest ROI using RBG's mystery shopping. I have then my driver license already, but now they are asking for my credit card which makes me feel like it’s kinda sketchy. Owners and managers depend on your objectivity and communications skills to point out their strengths and weaknesses in their employees’. Mystery Shopper Magazine. Industry Spotlight - Convenience Stores See how Cal’s partnered with RBG. 2. We offer mystery shopping and customer experience solutions that will take your hospitality business to the next level. In 2016, SCI was acquired by Reality Based Group TM (RBG), a Texas-based mystery shopping leader. We conduct both written and video mystery shops throughout the United States and Canada and we are constantly growing. Become a leader in your pricing rather than a follower. At RBG, we specifically concentrate on actionable behaviors that can be trained and coached to for the greatest positive impact on the customer experience. Our veterinary locations are staffed by friendly and professional doctors and staffs who will treat you and your pet with respect, kindness and understanding concurrent with providing the best medical. We are now a full-service mystery shopping company. Most grocery store mystery shopping assignments are at large food retailers with many departments. On average, you can expect to earn about $12 per hour as a mystery shopper with RBG. 2. Jobs Salaries Interviews. Both Nikki and Elise have done to these things to me me to many other shoppers. RBG has provided financial services mystery shopping for more than 20 years and we deliver experience, expertise and the type of tailored program design you need. Reply. 06 per hour for Customer Experience Verifications. We will never ask you for your personal information outside the Field Agent app, nor will we ask you to. RBG develops each and every scorecard we design holistically, approaching the design by keeping the end result forefront. 990. When mystery shoppers go on assignment to your store, they analyze everything from your customers’ point of view, from site condition to greeting, service, knowledge, and parting comments. This award is voted on by people who complete mystery shopping jobs, and it means BARE was one of their favorite companies to work for. Improve the bottom line while setting yourself apart from the competition with insurance mystery shopping. Who We Are; Client Partners;. PTO and work-life balance. 18. How to Enable Cookies Instructions: PDF WordFAQ. learn more. Yeah I think this job posting wasn't related to field agent at all. 1. Why Choose RBG over other Amusement Park Mystery Shoppers? With a partner like RBG, you can trust that you’re gaining a powerful ally in the customer experience world. iwashumantoo • 1 yr. No. It’s easy to qualify as a mystery shopper at RBG because they offer many different opportunities. When our clients need mystery shopping or auditing services, we reach out to the independent contractors who have registered with us. Items like wine, artwork, electronics, appliances, books, photos, CDs and materials like glass, leather, metal and plastic are most safely stored in climate-controlled units that prevent damage. We provide Mystery Shopping, Customer Satisfaction Surveys, and Internal Audits and scorecards to customers all across North America, and—through our network. RBG reaches out internationally as one of the historically influential players in mystery shopping. The opportunities are endless, see if you qualify to be one our shoppers. With RBG, you benefit from our closed loop mystery shopping and customer experience solutions. And I applied yesterday at LinkedIn they responded today. Mystery Shopper 3 reviews; Video Scout 3 reviews; Manager 2 reviews; Marketer 1 review; Operations Administrator 1 review; Reality Based Group Reviews by Location. The Best Mystery Shopping Companies to Work For. Mystery Shopper Magazine. Take a proactive approach to the customer experience with RBG’s amusement park mystery shopping solutions. Get Started. And as always, thank you for shopping with RBG! Mystery Shopping FAQ: A Deeper Dive is a blog post series just for our mystery shoppers which takes frequently asked mystery shopping questions and drills down into all of the details. I have had a horrible experience with only one of these - Reality Based Group. Shoppers Critique International (SCI), a division of Reality Based Group, has devoted over 40 years to helping companies lead with the best customer experience. Browse our directory of mystery shopping companies here. Virtual Reality. Mystery Shopping. I have done 27 shops for RBG so far in 2023. Showing: 1 results for Mystery Shopping near Victoria, BC. Reality Based Group is a Consumer Services, Advertising & Marketing, and Video company located in Austin, Texas with $7. SCI has managed numerous programs for us and has consistently delivered actionable results in a user-friendly reporting system. shopping@ipsos. Just logged in to my account with Shopper's Critique and saw this on their announcement page: [b]SCI is excited to announce we have recently merged with Reality Based Group (RBG), another prominent mystery shopping. Join. Mystery shopping and auditing opportunities are for independent contractors only. Mystery Shopper (Former Employee) - Austin, TX - April 18, 2019. Report Mystery shopping scorecard design is crucial to your success. Our multi-location solutions provide a robust framework for measuring and improving employee experience, operational performance, customer experience, and your financial KPI's. They have assignments at hotels, restaurants, resorts, call centers/customer service departments, and more. 18. Solutions we know will transform your banking business. Therefore, if you did a shop in December, whether you submitted it on December 1 or December 31, you would be paid on January 10. Shoppers Critique International (SCI) was founded over 40 years ago as a mystery shopping evaluation service focusing on excellent customer service across a multitude of industries and sizes. Reality Based Group is a leader in the customer experience management space, with over two decades delivering solutions to over 15 vertical markets. We gather detailed information on our mystery shoppers so that we can help them tailor their customer experience to the. Any time you cancel a shop well in advance or can’t complete it (due to a shopping site being permanently closed, not answering phone, etc. App Update. If you are unsure which platform holds your current assignments, contact mystery. Mercantile Systems. RBG’s Convenience store mystery shopping clients realize the competition for business is fierce and RBG relies on top notch mystery shoppers to assess the most important aspects of these unique stores, from customer service to internal and external cleanliness, product quality, and store displays. Like any industry, the mystery shopping industry has made much advancement in the last twenty years. RBG is legit, but scammers use the names of real MSCs to scam people. The process to becoming a shopper is not easy. Reality Based Group is a customer experience firm, specializing in mystery shopping services, video mystery shopping, surveys, pricing audits, & more. Reality Based Group. Experience is everything. Report Any non profit mystery shopping company can collect data, but it takes the experience and expertise of a partner like RBG to collect the right data – the data that’s going to work for you. • Paul Fleetwood. LOL, no, RBG definitely doesn't pay that much for shops! That's a scammer masquerading as a legit Mystery Shopping Company. Improve your customers’ experience today with our closed loop approach focusing on continuous improvement through clear and objective training and. 3. Companies in the heart of Austin and the surrounding Hays, Travis, and Williamson counties can count on RBG to help ensure. Companies in the heart of Atlanta and nearby suburbs including, Decatur, Johns Creek, and Alpharetta can count on RBG to help ensure their businesses are. Read employee reviews and ratings on Glassdoor to decide if Reality Based Group is right for you. CONGRATS Alin and Ella at…Our new login pages are live! We know you’ll love how these new pages are more mobile-friendly and integrated with Theme Commander. Home AboutAdditional Customer Service Solutions for Restaurants. Payments made via check on the 20th of the month after you completed an assignment (for example, in March for all February jobs) Most jobs pay between $15-$25. She is a real life karen. Furthermore, the following are some actionable ways automotive mystery shopping data can improve your business: Optimize your hours. Our brand evaluations are guaranteed to bridge the gap between your product and its distributors. For over 20 years, Reality Check has been helping businesses achieve better financial performance and improve customer satisfaction. Apparently early this year I had a shop where I asked if I. near you. I have done 27 shops for RBG so far in 2023. Are you interested in becoming a mystery shopper or a merchandiser for Sentry Marketing Group? If so, you need to click the sign up button on this webpage and create your account. 👉 Shoppers learned the importance of good angles in Video Mystery Shopping through role playing and answering specific questions. Training. Reality Based Group Shoppers, It has come to our attention in the last several days that there are scammers out there trying to take advantage of professional shoppers like yourself. Learn about popular job titles at Reality Based Group. ReportAny non profit mystery shopping company can collect data, but it takes the experience and expertise of a partner like RBG to collect the right data – the data that’s going to work for you. RBG takes mystery shopping to new heights with our video mystery shopping solutions. RBG takes property management and apartment leasing mystery shopping to the next level with our unique, tailored program designs that take into account your specific needs and goals. RBG. The estimated total pay for a Mystery Shopper at Reality Based Group is $48,079 per year. RBG pioneered video mystery shopping in 1992 and we have been committed to quality ever since. Research online particular mystery shopping companies you may want to consider contacting to make sure they. RBG prides itself on recruiting and retaining the best shoppers: those that have fantastic grammar and writing skills, and the highest of ethical standards. Our founder invented GameFilm®, the original video mystery shopping solution, more than twenty years ago and we remain the foremost expert on the subject. Reality Based Group is a customer experience firm, specializing in mystery shopping services, video mystery shopping, surveys, pricing audits, & more. . Ranked one of the best mystery shopping companies with MSPA. realitybasedgroup. Report Our quality mystery shoppers are chosen from the Mystery Shopping Providers Association. Company Overview: Reality Based Group, based in Austin, Texas, is a “reality based consulting company that installs a self-funded, continuous business improvement process. We conduct both written and video mystery shops throughout the United States and Canada and we are constantly growing. What Others Have to Say: Mystery Shop Forum has had some fellow shoppers state some really great things about RBG. Simply ignore emails or advertisements for mystery shopper jobs. of mystery shoppers: 320,000+. At RBG, we want to make sure that you have all of the resources you need to become a successful mystery shopper. Data collection is just the tip of iceberg at RBG. If you are unsure which platform holds your current assignments, contact mystery. Robin was a good scheduler, she followed the rules, treated shoppers with respect, and when she had to say no, she did, without being rude, condescending, treating them badly or cheating them out of money. 2. Don't miss this chance to join the Sentry team!If you want to know what products your retail competition carries, look no further than an undirected audit. Cookies must be enabled to use the Shopper Portal. Market Force is a mystery shopping company that has been around for several years and has an A+ rating with the Better Business Bureau. Aside from the dress, mystery shoppers come in all shapes, sizes, ages and backgrounds. We take tremendous pride in the level of service that we extend to our shoppers and we are grateful for having such a wonderful network of talented and dedicated mystery shoppers. Whether we’re using video mystery shopping or price auditing, we make sure to evaluate your business from all angles so you can get a complete and accurate measure of the data you’re using for evaluation. Serving my area. RBG is a customer service expert who specializes in improving the total customer experience. As you will quickly determine, the longer a mystery shopping company has spent in the industry, the better the chance they have of giving you a fair and honest assignment. 705. Reply. 8% for actual online purchasers and then in the 2020 survey, those numbers jumped to 52%. Because of this, the minimum age to be a scout is 25. A one-size-fits-all approach may get standard results, but will never reach the higher ROI levels of a truly effective mystery shopping program. We will not be. Whether you’re interested in Real Check™, Mystery Shopping+, or any of our other unique mystery shopping programs, we have many features to help. Reality Based Group. And if you get a big check for work you haven't done yet, no matter who it's from, you will be very, very sorry if you cash it and follow the instructions that come with it. RBG Mystery Shopper, Clarksville, Arkansas. End up feeling overworked and underpaid. According to their website it states, “Reality Based Group. By conducting shops and providing objective feedback on your experiences, you help our. • Thomas Watt. Training. Because our scouts do extensive traveling throughout the United States, they are often required to rent a car. shopping@ipsos. Location of This Business. No. Reality Based Group is a customer experience firm, specializing in mystery shopping services, video mystery shopping, surveys, pricing audits, & more. Yes they are legit. How to protect yourself from this scam. Whether we’re using video mystery shopping or price auditing, we make sure to evaluate your business from all angles so you can get a complete and accurate measure of the data you’re using for evaluation. Congratulations on reaching one of the country’s most renowned mystery shopping service companies. Reviews from Reality Based Group employees about working as a Mystery Shopper at Reality Based Group. Reality Based Group’s video mystery shopping service is an effective solution to this challenge. Distance Rating. Time Frames While many shops can be performed any time during business hours, restaurant and bar shops in particular will often require you to shop during specified hours. SeeLevel HX is a mystery shopping company and market research services provider that can boost the level of customer experience your business provides. In simple terms, it is done to evaluate the leasing personnel and. Review fromInterviwed H. The shopper should remain upbeat and positive in dealing with the property manager’s follow-up inquiries and ultimately blame the delayed decision on an unnamed partner or higher up. 05/11/2023. More Undefeated Content. Many of our clients are looking for feedback from very specific groups of people. We conduct both written and video mystery shops throughout the United States and Canada and we are constantly growing. Virtual Reality. At Reality Based Group (RBG), we take into account the specific details of your business when creating your program. Reality Based Group founded video mystery shopping 23 years ago in order to provide companies a way to monitor their customers’ experience from their unique point of view. But there is a mystery lurking within the world of mystery shopping. On average, you can expect to earn about $12 per hour as a mystery shopper with RBG. End up feeling overworked and underpaid. Home; About. Please report any fraudulent listings via our contact form. RBG devotes a lot of time to working with clients to ascertain exactly what they want from mystery shopping services and help them streamline and focus report questions to find the answers they need. Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008. We zijn enorm trots op het serviceniveau dat we onze klanten bieden en we zijn dankbaar dat we zo'n geweldig netwerk van get. Sentry Marketing Group is a leading provider of mystery shopping, customer feedback and merchandising services. JamesBond007. RBG. By measuring the important factors for your prospective resident, you can improve your product /service and beat your competition. Mystery shopping property management companies is as enjoyable as apartment mystery shopping, just on a larger scale. Ranked one of the best mystery shopping companies with MSPA. RBG collects and evaluates data in several ways to help you get the most out of our mystery shopping program. Not much input allowed in scheduling or assignments. The process to becoming a shopper is not easy. • 11 days ago. We have some of the best mystery shoppers in the industry and we always go the extra mile to ensure their success and satisfaction. Find out why our mystery shoppers are top rated by filling out our form or get in touch with a professional Reality Based Group team member right now by calling us at 1-877-990-3456. RBG is a Texas-based customer experience firm that specializes in mystery shopping. Let’s start a project, get in touch, or just say, "Hello!"A winner’s spirit. RBG’s accounts cover many states. Robust, Skilled Shopper Database. Acquired by RBG in 2022. Government Agencies. Let’s start a project, get in touch, or just say, "Hello!"Here's a step-by-step list of how you can join our team of over one million mystery shoppers and start getting paid to shop! 1. We stay committed to helping businesses like yours gain insights and gain a competitive advantage through Mystery Shopping. of mystery shoppers: 320,000+. Our closed-loop approach helps you achieve. Our casino mystery shopper services work hard to help you do that with our expert solutions like video mystery shopping, written mystery shopping, phone mystery shopping, customer satisfaction surveys, and more. 8701 N Mopac Expy #310 Austin, TX 78759. • Lisa Moreland. The reports for hotel mystery shopping assignments are somewhat longer and more detailed than other types, but the rewards are worth paying close. Audits. Get info about our mystery shopping services & get a quote. We concentrate on your objectives from the start, so you can delight your customers and improve the bottom line. Real Feedback™ Real Feedback™ takes the customer satisfaction survey to the next level with RBG’s tried and true techniques. 9500 Arboretum Blvd Ste 120, Austin, TX 78759-6328. As Georgia’s capital city and a metropolitan area that’s home to 5. With RBG, we use solutions like written mystery shopping, video mystery shopping, phone mystery shopping, customer satisfaction surveys so you can deliver the type of customer experience that will have your customers singing your praises. Reality Based Group, Inc. ago. We have included instructions for the above browsers if you are uncertain as how to enable cookies. Reality Based Group was founded as GameFilm in 1992 in Houston, Texas by Joe Woskow. As an RBG shopper, the typical step after confirming assignments for restaurant mystery shops is reviewing the shop guidelines. Get Connected. Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008. If you want to become a mystery shopper, then you want to work with the experience of an established mystery shopping company. Tell us a little bit about your business. Mystery shoppers make an impact in their local communities by helping stores, restaurants, and banks become better places for consumers like you to visit. • Paul Fleetwood. Profile; 545 posts; September 20, 2023 01:24PM. Find out why our online experience is top rated by filling out our form or get in touch with a professional Reality Based Group team member right now by calling us at 1-877-990-3456. They’re learning to get even better by getting a third party perspective, because you can’t fix a problem you don’t see. Improving Customer Experience with RBG’s Video Mystery Shopping for Convenience Stores. Please visit our become a scout page to learn more. Do check the job against the online list of reported scams maintained by MSPA Americas. RBG prides. They are scams. Reality Based Group is a customer experience firm, specializing in mystery shopping services, video mystery shopping, surveys, pricing audits, & more. Companies in the heart of Manhattan and the other four major boroughs, including The Bronx, Brooklyn, Queens, and Staten. With RBG’s Mystery Shopping Programs, over 2,000 customers have been able to create meaningful and extraordinary experiences with their customers. From 1 to over 3000 locations we can tailor our programs to fit your needs. Whether we’re using video mystery shopping or price auditing, we make sure to evaluate your business from all angles so you can get a complete and accurate measure of the data you’re using for evaluation. ”. Property management mystery shopping is where RBG started and we have more than twenty years of experience creating great customer experiences for property management customers. They lack the communication skills to effectively communicate with their employees. Reality Based Group is a customer experience firm, specializing in mystery shopping services, video mystery shopping, surveys, pricing audits, & more. as often as you need while conducting the test, and beyond into your mystery shopping journey. Expert training and coaching is part of every program we offer at RBG™. …With Shoppers Critique International, you gain experience, expertise and our unique program design that can be developed to help you reach your specific goals. For over 20 years, Reality Based Group has been delivering Real Feedback™ surveys over the phone or on the web. Learn more about how our retail mystery shopping programs or. Profile; 451 posts; February 04, 2016 07:50PM. They may even use recognizable, otherwise credible tools like JotForm and Google Drive to disguise their scam. We have provided airline mystery shopping services and solutions for more than twenty years and have the experience and expertise you need to stay ahead of the competition. Mystery shoppers sometimes get comfortable with evaluating a certain brand and stick with that company because they’re familiar with the report formats and. . Our unique programs are tailored to fit your needs, culture and objectives, while delivering ROI. Mystery Shopping. Hi! I got a job offer to be a mystery shopper at second to none, and they are gonna paid me $300 per task. Not a BestMark mystery shopper? Sign-up. Reality Based Group is one customer experience firm, specializing in mystery shopping related, video mystery shopping, interviews, pricing audits, & more. CAPTCHA. Mystery shopping is the ideal money-making solution for college students. Hours worked per week/ per assignment are far beyond what is actually paid in salary, because the position is salary based. And even once these clients get to the point. However, these decisions are often made at a high level and their actual execution and. Mission and values. With the rise of digital commerce and new go-to-market models, we can help brands and retailers manage and evolve. Salary Details for a Mystery Shopper at Reality Based Group Updated Oct 15, 2023 United States United States Any Experience Any Experience 0-1 Years 1-3. ) they deny you reached out and then give you a 1. We think about your scorecard questions from the perspective of whether the answer is measureable and actionable. This comprehensive visual perspective provides accurate assessments of customer. At RBG, our success is your success. S. We were 1 of the 4 founding members of the Mystery Shopping Providers Association. This rating has decreased by -7% over the last 12 months. When mystery shopping with RBG, our shoppers are assigned a scheduler and have access to customer service representatives who are here to help you along the way. A typical report requires assessment of up to three departments. We have more than twenty years of experience and the unique approach you need to make sure your guests can truly leave their stress at the door. BarefootBliss 500 6y . Get paid to experience the world’s leading brands! The Ipsos Mystery Shoppers are paid to act like regular customers, evaluate and report the quality of services provided at various businesses. Reality Based Group is a premier mystery shopping company that offers various products and services to help businesses improve their customer experience, employee performance, and ROI. This comprehensive visual perspective provides accurate assessments of customer. Location of Corporate Headquarters: Austin, Texas. Whether we’re using video mystery shopping or price auditing, we make sure to evaluate your business from all angles so you can get a complete and accurate measure of the data you’re using for evaluation. Do research a company that offers you a secret shopper gig. iSecretShop (Most mystery shopper jobs on the platform pay around $5) iSecretShop is a mystery shopping platform that offers both an app and desktop browser. RBG develops each and every scorecard we design holistically, approaching the design by keeping the end result forefront. Weeding through all the SCAMS, I bring you detailed inform. 1 star. Mystery Shopping Company Discussion; Quick RBG question. We know hospitality mystery. RBG’s video mystery shopping. We are Reality Based Group and we have created this guide to help you learn more about mystery shopping. We were 1 of the 4 founding members of the Mystery Shopping Providers. Learn more and customize. Whether we’re using video mystery shopping or price auditing, we make sure to evaluate your business from all angles so you can get a complete and accurate measure of the data you’re using for evaluation. Home; About. Reality Based Group (RBG): Solid mystery shopping company that’s mainly in the midwestern US. As a reminder, please see below for all of the great new. Training. Mystery shopping is one of the best jobs after retirement because of the flexible time frames. But the practice has a long history and has been pivotal to the growth and success of service and retail providers. About Face. 1. James Moncivais | Reality Based Group O: 512. Many of the instructions are boilerplate, such as attention to detail, discretion, objectivity, etc. Get Started. We understand that each industry and each company within it is different. Leverage BARE International’s 35+ years of experience that has taken this tried and true method to new levels to evaluate your customers’ experiences. By visiting our InstaShops page, you can explore our categories and choose which one works for you (remember, if you don’t see your business model, just email us ). Contact UsMystery Shopping. Reality Based Group (RBG): Solid mystery shopping company that’s mainly in the midwestern US. In 2016, SCI was acquired by Reality Based Group TM (RBG), a Texas-based mystery shopping leader. Audits. This transaction allowed both companies to grow their. You can. 200. See the examples below. Second to none mystery shopper $300 per task. Continuous improvement is one of our core values and. Do check the job against the online list of reported scams maintained by MSPA Americas. Weeding through all the SCAMS, I bring you detailed inform. Atlanta mystery shopping contributes to the business. Please Login HereLogin Here Reality Based Group is a premier mystery shopping company that offers various products and services to help businesses improve their customer experience, employee. ReportWhen mystery shopping with RBG, our shoppers are assigned a scheduler and have access to customer service representatives who are here to help you along the way. Reality Based Group is a customer experience firm, specializing in mystery shopping services, video mystery shopping, surveys, pricing audits, & more. This award-winning brand delivers compliance auditing, mystery shopping, and training solutions to improve admissions and staff performance for the Higher Education industry. With RBG, you benefit from our closed loop mystery shopping and customer experience solutions. 3. See our solutions for customer experience, mystery shopping, online reputation management, brand compliance, and loss prevention. Get info about our mystery shopping services & get a quote. Here are 6 reasons why college students make good mystery shoppers. You are given too many assignments in a short period of time, which is extremely stressful. We design every program we create with a focus on your specific objectives and goals through every stage of our closed loop system.