28. Hello all, I'm after some advice regarding my Virgin broadband 350Mbps. Virgin Media Outage Update - Description: Service update. Has anyone seen similar issues in the london area? Poor Routing: (Paperspace Amsterdam - traceroute 74. Leave it off for about 10 seconds. Before we recently upgraded to the Super Hub 5, which for the most part a lot of our devices connected to, no problem. It seems to be to do with traffic but I’d expect a 200mb connection to be able to survive 4/5 devices being in use during t. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. You’ll also get an average upload speed of 52Mbps and a new Hub 4 router to go with it. . over RFoG, then this is less of an issue. We called support and an engineer was sent out, but they just replaced my modem with a Hub 5 in the hopes that would resolve the. 65. 3 5120 64 qam 3 2 23600000 35. They weren't helpful and told me they would monitor my broadband over. Once again, Virgin’s main complaints drivers were focused on complaints handling (42%); billing, pricing, and charging issues (17%); and fault, service, and provisioning (16%) issues. A Virgin Media spokesperson told ISPreview. First impressions (based on half a day's results) are that your connection probably suffers from over-utilisation of VM's local network. You see, many areas have been neglected by the big broadband providers and are stuck with outdated, copper-based infrastructure, which cannot deliver satisfactory internet speed and reliability to meet demand or sustain any progress. 168. Hub 3 are DOCSIS 3. 397 ms. I am on M350 package, I use a wired connection, but gaming with these issues is practically impossible. 1 DS is too low at -7 so that needs fixed. Rated 4. The estimated repair time is now: 01/11/2022 12:40:00. SNR (signal to noise ratio). For £5 per month, you get: A 'wi-fi guarantee' of minimum speeds. Right now the following benefits of FTTP over Virgin Media/HFC. Looking at your broadband quality monitor graph your broadband performance is excellent. Tap the results to find out more about the issues, and when we expect them to be fixed. 1%. Click on the “Networking” tab. 1 based trial, which took place in the Berkshire town of Thatcham ( here) and pushed their network to “ hyperfast ” download speeds of up to 2. 1 day ago · Quickline Extra with 400 Mbps down and 200 Mbps up is free for 3 months then £39/m on a 24 month contract. I've gone through the usual resetting the hub 5, no faults in my area etc. I have checked the router status and it seems there is noise on the upload channel that is likely the problem as one of the chan. Surely they would have to plan in to increase capacity if that was the issue as I'd assume that everyone in the area are getting a consistently degraded se. The engineer which came out found no issues but suggested we had too many devices (approx. This is causing problems in games but also causing stuttering and drop outs when doing video calls. Depending on an user, the reported slowdowns are to between 10Mbps and 2kbps (!) speed measured through. co. These are some of the logs. We're talking a few hundred pounds per month, plus anything from £500-£1,500 for installation. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. 2 Mbps). virginmedia. 5 million via FTTP and. over-utilisation and Andrew’s comments in Message 20 in the old thread belowHi TanjuHereleci Thanks for your post. I wa. just general stuff. 8 results in RTTs of >500ms and ~10-30% packet loss. 8%, respectively. A bit annoying because the whole point of Virgin replacing the hub was to help aleviate latency issues so I've actually not noticed the slightest bit of difference due to how the Hub 5 works! Haha I'm on the M125 package. After 30 seconds, insert the SIM card back in and turn your Gigacube back on. As a quick recap. Click on the “Networking” tab. Up to 132Mbps download speed. Start a broadband monitor now. I've never got the full service I pay for with Virgin Media but things have taken a turn for the worse. This has been particularly disruptive to online multiplayer games. All she has done is complain that it's impossible to stream any of the catch-up services or use Netflix. . Sometimes modems can get stuck and a reboot can get them back online, resolve slow speeds or clear any interference. Virgin Media and its ADSL broadband problems Friday, November 9, 2007 12:05 PM; 29 comments; It is quite revealing that independently of each other both ISPreview and thinkbroadband both featured an article voicing concern over the rise in complaints from Virgin Media ADSL customers. I have issue with my wifi in general since the start of my contract. Refresh data. 5 5120 64 qam 5 3 30100000 35. I have exhausted every bit of trouble shooting under the sun so I am making this post to ask if anybody else. Another suggestion is to turn your hub into modem mode and use a separate router. When he's online, his gaming seems to 'strangle' the rest of the devices and they lose connection or just perform poorly. Latency issues with Intel's Puma 6, used in gigabit broadband modems, have yet to be resolved for Virgin Media customers using the UK company's superhub 3. For really good games playing you do need a ethernet connection. However your problem looks to be over utilisation at peak hours and there is no immediate fix for this. I've ran checks on your network and all the power levels to your Hub are within specification, and there aren't any issues with the downstream or upstream that would highlight a congestion issue. 1 or 1. Start a broadband monitor now. Virgin Media Community; Broadband; Gaming Support; Latency issues; Options. Called automated number - no issues detected. The 3. 962 ms 5. 2. 1 (192. I've als. . Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Please help. 50. Use a cable connection. If it is virgin then it happens to a lot of people including myself. thanks for your post and I'm sorry to hear of the recent issues, and your desire to leave Virgin Media after 20+ years. . Latency, jitter and packet loss issues preventing us from working from home - considering cancelling in Speed Thursday Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi TuesdayUpdate 17:00: Virgin Media's broadband network appears to be continuing to suffer widescale outages, having stayed up for most of the working day. Starlink users experience two issues occasionally that make competitive gaming difficult: Fluctuations in latency; Packet Loss; The truth is that even a high ping of 60-80 ms is manageable as long as the ping value stays relatively constant. Usually a rock solid service. This provides lag-free play without disruption across multiple connected devices. I figured only having the Virgin router and a barebones setup would at least help with finding the issues here. Entertain me; Broadband Deals; Join us; My Virgin Media; Help; For business; Find a storeFirst call 0800 561 0061 - use the automated service to see if there is a local service issue. This didn't solve the issue for me though. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. You should also check that the BQM is set up under the correct IP address as the address will change if switching between router and modem mode. High Ping and latency issues Hub5 in Gaming Support a week ago; High ping spikes in Gaming Support 3 weeks ago; Extremely high ping spikes on new M250 264Mbps VM router, 'no issues detected'. . I’ve managed to resolve the issue myself however using a spare signal booster thing I had spare from a previous VM installation. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. If I connect using a UK VPN and ping 1. If you don’t want to run a test right now, just read our. Virgin Media Bundles; Find a broadband package Search and filter our complete broadband. 4gz frequency. For the past few days I've been having issues with packet drops and high latency spikes. 8. Currently on hold with VM customer support, who are having a tough time understanding. The latest update we have is: This problem should now be fixed. It’s only Citrix that is freezing and my work are detecting the high latency on Citrix despite the computer that. Hi, I'm seeing really poor latency connecting from London to some servers in Amsterdam. Network log Time Priority Description 17/07/2023 17:24:20 notice LAN login - 5368428Re: Latency. Our 5G network now covers well over 3,000 UK towns and cities, and we’re on target to cover 50% of the population in 2023. 1. Some broadband customers on UK ISP Virgin Media ’s (VMO2) fixed line network are reporting a noticeable increase in peak time latency – usually between around 5:30pm and 11pm, which appears to have begun at around the end of last week. Wholesale – (up from 42,243,400). Still the same as last three weeks. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. It doesn't matter how big the download is (it could be a song that would take a. Cable Modem StatusItem Status Comments Re: Broadband latency issues (BQM posted) 25-08-2022 11:40 - edited 25-08-2022 11:51. Bandwidth measures how much data your internet connection can download or upload at a time. Hi Im currently running my HUB 5 in Modem Mode and I am using a 3rd party Router/Mesh system (UniFi), i keep experiencing high latency spikes and packet loss errors, when iv check my virgin hub network status, it is showing very high amounts of Post RS Errors on all channels and is steadily climbing, the downstream power. 168. However now flip this and the Virgin router is in the lounge and PC has issues with connection and this latency. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. The problem (likely to be a network routing issue). From beta to yesterday (6/10) i had no issues with latency. 0 devices and can cover the M125 to M600 services. I'm really sorry to hear you've been facing issues with your connection and latency when gaming online. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or. I've tried resetting the router and it hasn't changed anything. 3. Open a web browser and go to 192. I've had the Super Hub 3 for a couple of years, and I've had no issues with performance or signal since my son started online gaming on his PS5. TV via Freeview and smart TV apps. rdf82. Personally I think the issue requires a engineer visit to finally fix a issue that has been going on for years. Virgin Media is a large internet provider in The United Kingdom, and we have seen broadband speeds as high as 4,427 Mbps from Virgin Media's coverage area, and most of their users see real-world internet speeds in the. Hi, Looks like I have issues again with my connection with latency spikes causing packet loss to the extent I'm actually seeing freezes and - 5170160. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. The CPU (processor) inside the modem component of. BQM: Downstream bonded cha. on 27-02-2023 11:42. and tells you of more local issues. 12-month minimum term. Gaming doesn’t need blazing fast speeds. 🙂. Posted by u/No-Caregiver-5141 - 1 vote and no commentsNot just other ISPs. VMUser1812. 5 5120 64 qam 4 4 43100000 38. To see whether 5G has arrived in your area, visit our coverage checker. I have checked the system today and no issues are showing. Broadband in the UK is broken, but we’re here to make things better. So my contract is: £25 per month for 18 months. I've only just started to run a BQM this morning and have attached the results so far, but the issue has gradually been getting worse and it's hindering me in working from home. 3. Thanks for your post. which increase the cost of broadband contracts by the. Packet loss is where some bits of information are lost. It's been a while since I posted this and following multiple changes, I'm still struggling with latency issues. 4-6. on 09-02-2021 13:29. 1 , Virgin Media , Wireless. I have since had intermittent issues with high latency that really affects online gaming and makes the experience unbearable. I have a Hub 3 hard wired to pc and new PS5. I am sorry to hear that you have had some issues with your broadband. This is my BQM, in my opinion the latency spikes aren't normal and they're definitely worse than, say, a FTTC connection on Zen. Hi all -looking for some help here. To fix this you’ll need to log in to your router and change a few settings. . If you’re still experiencing slow speeds with your Virgin Media Business. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). Current latency to alternate DNS servers such as 8. The power levels on both your downstream and upstream don't have any issues, I have also looked at the network log & whilst there are a few upstream issues there isn't anything that isn't within. No longer an issue. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. If needed you can book a technician, order a replacement WiFi Hub, or. Buffering broadband. This is why I gave up and left them after 15+ years, their download speeds great but massive latency issues pretty much all the time so I'm on fttc now at a quarter of the speed but with excellent latency which im happy about. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThere appears to be widespread issues with access to email for Virgin Media customers. 8. Yes, intel released a fix and eventually virgin got it rolled out. on 17-01-2023 14:03. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. You’ll currently pay £45 per month for Gig1. Rebooting. I've been a virgin media customer now for 3 years and very rarely have any issues with my internet unless it is down in the local area (which is a rare occurrence). I make calls all day for my job through the internet, we use a service called 3CX and we have to have a VPN on. I use Google DNS servers, you may prefer Cloudfare, in which case enter. Re: High Latency for over 12-18 months. on 28-05-2022 10:33. on 04-11-2022 21:31. . Hi Kath, Thanks for the response, Chris and Kain have been responsive and I'm grateful to them getting back to me. No setup fee is available on all bundles, broadband & phone, and broadband only packages. That server is then looking up the information you requested and delivering it back to you. Cable Modem StatusItem Status CommentsRe: Broadband latency issues (BQM posted) 25-08-2022 11:40 - edited 25-08-2022 11:51. In this case, you can fix the situation by connecting your console to your router via Ethernet cable. Broadband Status checked: 00:00 . For some reason I am experience major latency/ping issues. If anything, it’s more likely to. Regular readers will recall that we first spotted a smaller batch. 1. . The update was intended to fix latency spikes caused by the flawed intel chip in the cheap POS Virgin Hub. hoping for some advice regarding my latency/ping issues when gaming. Looking at your broadband quality monitor graph your broadband performance is excellent. A short summary of our on how to solve latency variations: Restart your router & place it close to your device. Flag for a moderator. - 5200584. I've checked the service status page which is confusing as it says everything in my area is fine but when it tests my hub it comes back that there's an issue in my area. 1. 8. 1. . Inconsistent Broadband Speed. When you download anything – even just a web page – you are sending a request to a remote server. a week ago - last edited a week ago. Many thanks for advice and help. Re: High latency and constant packet loss while gaming and video conferencing. 1,000 Mbps avg download/upload speed; 12 month plan; Free installation of your new Full Fibre line; Free in-home set up; Brand new Wi-Fi 6 router; Unlimited data; No mid-contract price rises; £29. Using the virgin media connect app Latency is between 10,000 and 12,000 Jitter always above 900. . Latency can not only cause issues with upload and download. Called 0800 561 0061 , intermittent issues (no more information, no scheduled fix or anything). Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. g. There are a few common causes of high broadband latency. Virgin Media threw alerts in our speed test system back on 19th January and got very close on the 26th January and today we see another low point. 8 million premises since it began some years ago (c. Hi all, I've been having intermittent issues with my virgin broadband for quite some time now, however now that I'm working from home it's getting hard to ignore them any longer. 2 wired + 2 wifi. BQM graphs of the last 3 days. I am assuming that other users can get a more stable M100 latency plot and that mine is not typical. To fix, or at least mitigate the problem, we have to change the Unbound DNS server configuration to switch from ‘resolver’ to ‘forwarder’ mode: First make sure that your system wide DNS servers are not defined to be on the Virgin Media network. 5 weeks in Gaming Support an hour ago; Daily latency spikes in Networking and WiFi yesterday; Speed problems? in Speed yesterday; Latency Spikes & Packet Loss in Gaming Support Sunday; high ping and latency hub 3 in Networking and WiFi SaturdayRe: Virgin media latency problems, wont/cant fix [ re: RobertoS ] [ link to this post ] thanks for replies, the message on phone was from an engineer visit last week who after showing him the BQM started doing some higher tech support asking, the message was just a standard voice mail left on answer machine for the results he got. Cable Modem StatusItem Status Comments. Hi, we've been experiencing high latency spikes and small outages for the last couple of months since roadworks started popping up here from another ISP installing FTTP. High Ping and latency issues Hub5 in Gaming Support Sunday; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago; Intermittent Dropouts & Reconnects in Networking and WiFi 2 weeks ago; Packet Loss issues in Networking and WiFi 3 weeks. Latency problems in WC1 on 28-10-2021 09:21. And the average latency to the Hub is as good as you will get on Virginmedia - better than many. I have had the same issues with the router constantly dropping out and saying you need to check your connections which are all fine, and constantly having to reset my router, which means you lose your passwords for everything connected to it. (step-by-step information on troubleshooting the most common. Both have really good package prices and reviews, and Zen looks more appealing only because it has an added telephone/voip package (Giganets voip wont be available until January), but I have some concerns regarding zen, are their. In telecommunications, low latency is associated with a positive user experience (UX) while high latency is associated with poor UX. I’m wired right into my router and I lag all day long for fun, upgraded to virgin to get a boost I’m speed, from sky 70mbps to virgins 380mbps, both around 30 upload. 18 months. Hi, I have recently noticed a high latency on my connection, including a worrying amount of packet loss. 168. I’m now getting normal speeds and latency. Virgin Media M125 Fibre Broadband. Set the Virgin Media Hub from router to modem mode. Different upstream speeds are available at either 2Mbps. It's been happening for the past week and apparently, there are no issues in the area on the service status checker. However, the Wi-Fi side does show some issues. HWLewis1080. Offer: No setup fee (was £35) + O2 mobile SIM with 10GB data, unlimited minutes and texts. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). The best times to game online or make big downloads, for example, would be when connection is fastest. Symptoms are - Jitter in video calls, robotic communications, packet loss and high latency. Test the service to a Router mode Hub (3/4/5) + your device with the link below. Key Features. 8 (Google DNS) or 208. I'm using a Virgin Hub in modem mode and I'm a software engineer so I've managed to determine that the packet loss and latency issues are happening outside of my network (i. As explained in my initial post, the issue is not an outage but highly unreliable network performance (high latency, lag and packet loss), which means I can’t use my internet for gaming. 1 (Cloudflare DNS) has quadrupled to 45-65ms . In some cases, you might be able to fix internet lag by changing how your device interacts with the network. In comparison, M250 broadband and phone costs £40, and M250 broadband-only costs £30. 1 GB/s download according to Samknows). Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. It's a botched software update on the Virgin Hub that is causing disconnects and slow speeds. . To date, the best I have had is 24ms and this is changing the DNS every time. I base this on the very high latency that magically improves at 12:30am - a classic symptom. 1 Downstream channels. Broadband, Voice and TV fault. A bit annoying because the whole point of Virgin replacing the hub was to help aleviate latency issues so I've actually not noticed the slightest bit of difference due to how the Hub 5 works! Haha I'm on the M125 package. Over the last little while I have had terrible latency mainly in the evenings to the point where it's almost pointless having the internet. Unstable Connection: Seeking Solutions for Random Latency Spikes in Networking and WiFi Friday; Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi Tuesday; Xbox Cloud Gaming - Cannot Connect and/or Play in Gaming Support a week ago; Virgin Broadband packet loss in. Simply saying, ‘oh your ‘whatever’ level is this, so you will have problems’, is just never right!. My BQM often shows as completely red even though I have an internet connection. There are various ways to reduce lag, such as using an ethernet cable for a direct router connection instead of WiFi, selecting servers closer to your location, closing bandwidth-hogging apps and making sure you’ve got the right broadband speed. F010337396 is the fault number for your records. 3 5120 64 qam 2 5 49600051 41. . net and and a 45-51ms delay at host-62-254-42. Hi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. After complete loading, the tool will show the results, and you will be able to know the speed and quality of your Virgin internet connection. Since Friday evening, I've been experiencing network lag playing PUBG on PC, due to packet loss. Unfortunately since Monday the high ping spikes and low latency issues returned (BQM below). Like many users on here, I have been experiencing high latency spikes on my connection. Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago; Constant packet loss and high average latency in Networking and WiFi 2 weeks ago; Packet loss and latency issues in Gaming Support 2 weeks ago; Jitter and packet loss every day for the last few months in Networking and WiFi 3 weeks ago This didn't resolve the latency issues unfortunately. I appear to be having latency issues and dropping some packets, a traceroute shows a 15-20ms delay at the sotn-core-2a-xe-816-0. High Latency In Every Game. Outage this morning. Re: Ps5 latency problems since 120hz. 8. I’ve managed to resolve the issue myself however using a spare signal booster thing I had spare from a previous VM installation. Simply test your broadband service, and if we find an issue we can help with a fix online. High Latency and random packet loss. 99 per month. By default, all projects automatically come with a default network that allows certain kinds of connections . The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. . Citrix Freezing/ Latency Issue in Speed 2 weeks ago; I keep on losing connection to the internet briefly across all devices in Networking and WiFi 2 weeks ago; Ridiculous latency in Speed 2 weeks ago; has virgin responded to all the complaints of hub 5 RG reboot command in Networking and WiFi 3 weeks agoNetwork Engineer needed please - continued intermittent issues technicians cannot resolve in QuickStart, set up and connections 2 weeks ago; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago; Packet loss and latency issues in Gaming Support 3 weeks agoIf you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. 9 and test again. Networking and WiFi. 60 to £33. Tuning in. Try a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Black Friday sale ends on 27th November. Hi :Blitax, thanks for reaching out to us on the Virgin Media forums. 30pm to be told we have an 'outage' in our area, which is causing performance problems. Goulceby, Martin, Timberland and Belton are four of the latest areas to gain full-fibre via the Quickline roll-outs in. For example, 200 ping (in milliseconds) is high latency and bad for time-critical applications. However, speed, ping and packet loss are all over the place this evening. . This results in it being unusable for latency sensitive applications such as gaming. 25-11-2022 12:58 - edited 25-11-2022 13:05. An engineer was called out and detected ingress issues, the previous cable must've been set up for TV and broadband. 3. Join from just £25 per month. Booking an engineer is easy with Virgin Media. It seems that this specific issue cannot be resolved. 397 ms. Teams call constantly freeze, Jitter and Latency very high from Hub. But you have mentioned that we keep. Hi shrrattm, Sorry to hear of the broadband issues experienced, we appreciate the frustration this is causing. The range is not bad but I have noticed couple of. I'm currently using a wifi range extender connected to. We’re still experiencing some speed issues that we didn’t before though. Latency Spikes & Packet Loss. Their flagship fibre broadband service is known as Gig1 broadband and gives you an average download speed of 1,130Mbps. The speed tests are all good, tested with multiple tools and speed is as expected 350/35. 0 and 3. It does not however affect any offline games, and thus I thought the problem was with my internet connection. The connection is terrible, I sound like a robot, the call drops etc. Daily speed checks and notifications of issues. on 28-09-2021 14:04. Tags: DOCSIS 3. Using the Connect App, all the Jitter and Latency seem to come. 0. net. over-utilisation and Andrew’s comments in Message 20 in the old thread below Hi TanjuHereleci Thanks for your post. To be clear if the issue was exclusively affecting thinkbroadband services such as the speed test and BQM. The latency test I was doing was on the Virgin app to my mobile phone. Latency is a synonym for delay. More comprehensive network performance managers can test and check latency alongside their other features. QuickStart, set up and connections. Search Search. Welcome back to the community and thanks for taking the time to post. Hi. Open a web browser and go to 192. Broadband ISP Virgin Media (VMO2) appears to have unofficially begun the full national rollout of 100Mbps+ (110Mbps max profile rate) upload speeds on their top “Gig1 Fibre Broadband” package (avg. My Broadband Ping I've had numerous issues (VM Business) so might share similar problems as OP. For most gaming devices and multiplayer games, a fast internet speed for gaming of at least 25 Mbps is recommended. Ends 11. See what VM say when they get here - but there is a whiff of "overutilisation" about that connection. 0 Downstream channels. Previously with NTL, Virgin Net, Cabletel, Cable Online. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. Because it’s a measure of time delay, you want your latency to be as low as possible. Browse Virgin Media Virgin Media Community. Hi again @Bradleygraham84. Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. Apparently I should post my BQM here to see if "members can help" even though Virgin are the only ones able to fix their own cables. Landline via Sipgate. I recently joined Virgin Media as a new customer last month and since then, the high latency spikes makes playing games and talking in voice chat impossible. I'm really sorry to hear you've been facing issues with your connection and latency when gaming online. As you can imagine, high latency is a serious problem, but also having inconsistent latency, or jitter, can be just as frustrating. Their flagship fibre broadband service is known as Gig1 broadband and gives you an average download speed of 1,130Mbps. 1 (192. This is what i see, following SKyuser's guidance on how to measure the Latency and Packet Loss. Day by day my latency gets worse and worse. I'm sorry to hear of the issues that your currently having with packet loss on your connection, I have looked further into this and can see that there is congestion in your area, that has been logged in the last 24 hours and this is being worked on by our. These settings will automatically set the connected display to its lowest latency mode. 8. Hey good people of Reddit! Over the last couple of weeks I have been having issues with my Virgin Media broadband. Hi, I'm seeing really poor latency connecting from London to some servers in Amsterdam. During gaming, I receive random - 5435358.