Absolutely not. Got my virgin media self install kit but I don't have a virgin socket. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. These are the parts I could find, they were screwed into the end on the coaxial cable. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . in QuickStart, set up and connections Monday; Delayed install in QuickStart, set up and connections Monday; Weak Wi-Fi in Networking and WiFi MondayThere is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONProject Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. Make sure the white cable is firmly connected to the back of your TV box and the Virgin Media wall socket. We have been sent a hub 3 quick start kit but we do not have a virgin media wall socket and now the wifi will not work for us, we have a - 5116698Trace any cables coming out of it and check the ends of them. Typically the OMNI box containing the ONU stays put and coax cables are run to where ever you would prefer the Hub and / or TV equipment to be located in and around the home. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Account - Mobile. Cihank617. We would like to show you a description here but the site won’t allow us. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. Post a photo of the "wrong" socket please. I don't work for Virgin Media. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. You need something called a barrel to connect the two. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Back a step. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. jpeg File size: 143. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. . Stay safe online. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. But I have no Virgin Media Wall socket in my house. Go back to normal router mode as soon as the test is done. As you can see from the below, they have a VM wall socket already installed, but this leads off to a three-way splitter. Connect the Hub’s power cable with the blue tab. Objects can block and slow WiFi. on 17-12-2022 10:39. All. The wall box may be branded with the logos of an old cable TV company (not VM). Phone. The previous tenant had virgin - 4955543Re: Wall socket. Learn more. No Wall Socket for Internet and TV in QuickStart, set up and connections 3 hours ago 45 times in 11 months in Networking and WiFi 13 hours ago Moving virgin router to another room in QuickStart, set up and connections Sunday1 ACCEPTED SOLUTION. Dave. My wall socket has fallen off as it was behind my sofa does anyone know if I. on 17-09-2022 22:50. So I’ve tried inserting it to the socket below it instead but it’s not working. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. Broadband. It is actually a VM box but a very old one, even though it was still in use just over a month ago. B&Q are running low on these however. But the wall socket, I cannot attach the wall socket with Isolator Cable. Hi, I recently moved to this house and placed an order for VM broadband which I received today. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051I just moved into a new apartment, and bought a broadband from virgin media. Virgin Media wall socket set up. The block box on second picture is an amplifier for terrestrial TV. to your Virgin Media socket. Stream from Virgin Media. The previous owners had a Virgin Media subscription and I've signed up for a broadband-only deal with them myself. on 27-10-2022 09:24. • Check the connection is tightly connected, it will make a 'click' noise. If you require an alternative format bill, such as braille or audio, you will not be charged. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. Back a step. . Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Thanks for posting, welcome both to the community and also Virgin Media. You'll need to check that your TV box is connected correctly. (and up the wall). I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. The wall box may be branded with the logos of an old cable TV company (not VM). on 23-10-2022 13:36. We would like to show you a description here but the site won’t allow us. Try the automated service status number 0800 561 0061 to check for any faults in your area. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Options. Your connection box is usually put in the living room on the wall. 29-12-2022 20:58 - edited 29-12-2022 21:00. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Most of our customers receive their bills via E-billing. Just joined. 132Mb average speed. ahhh the rubbish that is CS - you could try this. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. I don't have a virgin media wall socket and this is stressing me out. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Once connected it directly to a hub, a little bit loose, but then interne. The new cables from your Quick Start kit will be push fit. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Dave. Virgin Media Wall Socket. I'm currently renovating my living room, including the electrics. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Next, connect the power cable. Re: I need a wall socket. pentagon-shaped device that plugs into a wall socket and has an. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Manage Your Account. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. 3. Re: Moving virgin media wall socket. The other is marked TV, & this is used for TV & Broadband. Connect the Virgin TV 360 box to your home network and you’ll be ready to watch recordings on any other Virgin TV box that’s connected to the same network. Cihank617. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. on 05-09-2023 20:36. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. #12. 0 Kudos. 168. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. You should see a cable going through the wall and if you trace this inside, you should get the cable. QuickStart, set up and connections. Is it necessary to plug the cable to socket for having wifi, if so what can I. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. just moved in, can see the brown cable coming in from outside but there's no VM. Your new services from Virgin Media are all set up and ready to use. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. See full list on internetispinfo. Look for an omnibox on the outside of your property and try and trace the cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. When I was going to self-install it, I didn't find any wall socket. 01-02-2023 10:59 - edited 01-02-2023 11:00. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayon a domestic hub you look at the values thus. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that. Connecting Hub 3 To Extensions Virgin Media Community 4797660. Phone. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. Browse Virgin Media Virgin Media Community. Feb 22, 2022. Tudor. Stay safe online. Can anyone help or know how long it takes to g. A photo would be helpful if possible. If you look into the back of your Hub, you'll see a port. Quickstart is the quickest and easiest way to setup our services. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Tuning in. The pre-install team number is 0800 052 1734. No Virgin Media Wall socket . I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Getting Connected with Virgin Media is easy when you have a wall socket. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. They will charge £99 for a relocation. Plug into the Hub. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I have received my quick start-up kit. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. and view the images for a range of different wall box options. I don't work for Virgin Media. Router Plugin Port. I would love to help you get your service installed. We would like to show you a description here but the site won’t allow us. 2. Wait a couple of minutes for a dial tone, then make a test call. I Need a Virgin Media Wall Socket in QuickStart, set up and connections yesterday; Absolutely furious! Unauthorised box installation has ruined 7k worth of new rendering. VM BB TV Landline. Step 2. So that, buyer must be prepare for this. Booking an engineer is easy with Virgin Media. Fibre Wall socket -> Virgin Router (in modem mode) -> Ethernet cable to AX11000's 2. • Check the connection is tightly connected, it will make a 'click' noise. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Virgin Media Super Hub 3. Thank you for your post. I have the most. Options. Only now have I realised the bundle includes landline and as Im in a rental I cant have someone making any holes or adjustments to the walls. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Don't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I wanted to check with people on here before trying to get an engineer in, just. You need a small spanner to remove this, then push the provided connector over the exposed end. I can't find an internal wall socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. First, turn your TV box off at the wall. Virgin Media. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. How do I book an engineer to come out - 5345632. on 20-08-2022 22:47. Phone. We would like to show you a description here but the site won’t allow us. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. What do we do? - 5352510. The cable running out of the Virgin box seems to be one of those screw in ones, and I can't budge it. You'll need to check that your TV box is connected correctly. Virgin Media Wall Socket. Virgin Mobile. . Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. When ordered it didn't say anything about needing a VM wall socket. . Is it necessary to plug the cable to socket for having wifi, if so what can I do now. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Attention! Your ePaper is waiting for publication! By publishing your document, the content will be optimally indexed by Google via AI and sorted into the right category for over 500 million ePaper readers on YUMPU. 18-02-2023 10:23 - edited 18-02-2023 10:33. Can't find Wall Socket on 18-11-2021 13:36. However, I do not have any of the specified wall sockets available. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Home Phone. 0 Kudos. It has two outputs on the left of the wall box. VM don't use fibre inside the property. All the cabling is the property of Virgin Media and must not be touched. Tudor. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Make sure any HDMI or SCART cabling is also tightly connected. on 08-02-2023 13:33. 22-12-2022 19:19 - edited 22-12-2022 19:20. Answered! Go to Answer. These enter my house via an air brick/vent very close to. However the wall socket. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Step 1 - Check your connections. 0 Kudos. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Don’t plug the power cable into a plug socket yet. I have received my quick start-up kit. But the metal isolator box looks like it might be the wrong way around. -a power cable for the hub's adapter. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. We would like to show you a description here but the site won’t allow us. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). The cable could be hidden within, or behind, furniture. The "two cables" sound very like a Sky dish install. I can only find the TV socket. . Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. All the wall. 19 minutes ago. 97K; 1. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. 2. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. - 5156068. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. For into also image of the. Connect to the Virgin TV box. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. And on the back of the box. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The wall box may be branded with the logos of an old cable TV. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. But I have no Virgin Media Wall socket in my house. com How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. If possible, I would like to get rid of this rather ugly white box and replace it with a socket that is fully. The old owners of the house had virgin media - 5381338. 1. Step 1 - Check your connections. Home Phone. . Two virgin media wall sockets, only one required in QuickStart,. AnthonyRaw1986. No wall socket for my broadband quick set up. At least spell your title correctly jeezus . Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. ; If the TV box is connected to the Hub, make sure the. Virgin Media; My Virgin Media; Shop;. All the wall sockets I can see are for BT. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The other is marked TV, & this is used for TV & Broadband. 1. Tuning in. You will only have been sent a. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Thanks! Regards, BilalI, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Just had the Hub 3 delivered for Quickstart. The cable on the right looks like is for a Freeview TV antenna. It is likely you will be waiting a few days. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Options. 2. Don’t plug the power cable into a plug socket yet. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). Plugging your virgin media router into an extension lead is fine. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. I'm a Very Insightful Person, I'm here to share knowledge. Yes that is a VM phone socket. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. 19K; 36; 98; Sofia_B. Account - Cable. . However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Because I just newly moving to this house, and I just got the VM Quickstart kit with a coaxial cable. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. . Learn more. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Hello, I am currently at the stage where I need to connect the red wall socket cable to the VM wall socket. You only need to go into modem mode for a few minutes while you run the tests. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. I have my original wall box still that has the CableTel logo. But I have no Virgin Media Wall socket in my house. Look for the omnibox outside and trace the cable inside. Most QuickStart kits have just 6 cables, connectors and powerlines to. There is a virgin media wall socket in the house but there is already a cable that is wired (looks screwed in) to the socket. I cannot find a Virgin wall socket within my flat. wall socket - landline? I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. You can also add WiFi Max to our. Tuning in. nor can I find a external brown box. I've got 2 wall sockets that I think are likely. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. powered by TiVo, somewhere else in your house to your Hub. Available with M50 broadband or faster. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. So you can either unscrew this one & push on the connector provided in the Quick Start pack. I'm a Very Insightful Person, I'm here to share knowledge. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). . Account - Mobile. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Chris. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections yesterday; ordered new broadband, cable too short in QuickStart, set up and connections yesterday; Wrong wall socket in Networking and WiFi Thursday; Installing equipment on private property without permission in QuickStart, set up and connections. If you currently don’t have a Virgin Media network connection, we’ll send out an engineer to get you set up. Explain what needs to be done and book an engineer visit. 18-02-2023 10:23 - edited 18-02-2023 10:33. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. . The port of wall socket - 5152519. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. 19 minutes ago. 12-10-2022 18:51 - edited 12-10-2022 18:59. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. on 01-02-2023 14:26. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. No virgin media wall socket; Options. No internet, unfortunately. Push the white cable with the black label into the Hub. 0800 052 1734-----I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. My dad bought the 1gbps package and arranged the delivery for - 5273209. No wall socket but wire from underneath floorboards. The aerial cable would probably be in the wall and it's just a case of wiring a socket on. Re: Wall socket. 1 [or 192. Even sitting in the room above the router, the WiFi was dreadful. I will only be using one wall socket, so the other socket will have no connections. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Further exclusions & legal stuff apply. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Virgin Phone Switchover. Browse Virgin Media Virgin Media Community. Account - Mobile. £8p/m extra or included with Gig1 or Volt. Should’ve checked this before I ordered. My QuickStart for Hub 3 arrived. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. The cable could be hidden within, or behind, furniture. Switched. When you place your order, we'll let you know. It is surface clipped usually. The box and cables may have been removed by the previous occupiers.