Flashing red light – It explains there is an issue with the telephone system; check all the connections to ensure. on 07-03-2023 11:57. Tudor. Based on previous threads about this issue, a replacement is needed. Only light showing is the Orange (white) one, unless I reboot the hub when it goes through its slow display of flashing green and red lights, then back to where we started. I have checked the service status in my area and it says no issues. 😯 It's almost 2 weeks. In router mode, it will be white. You’ll know it’s ready when the white power light at the front of the Hub is on. Hub 3 in modem mode was Solid Red light and indeed with Hub 5 is a Solid Green light. Lights on Hub 3. We would like to show you a description here but the site won’t allow us. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. If the Hub is in a clear area and is cool to touch and the red power light remains on the Hub must be replaced. Options. If it's still red then you need a replacement hub via a VM engineer. Hi! My virgin internet is down. on 01-12-2022 23:05. - pressed reset button for 15 seconds. It can take 5 to 10 minutes to restart. Hi I have had the same issue. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Did you mean: Virgin Media Community. Read resolutions for removing the orange light from my hub3 box. Let us know and we can go on from there. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. Virgin Media is now available in North East, bringing lightning-fast internet straight to your doorstep. on 09-12-2022 14:59. When you first turn the Virgin Media Hub on, it will show a solid white light for around 60 seconds; it is also the white power light of your Virgin Media Hub. 1) Try the “check service,”Area status webpage" (link at top right of this forum)Superfast. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. One blue/red light behind the wireless button on the front panel. . Plug the router's power cable back into the outlet. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Hub has been restarted and reset using pin hole reset. It can be done, so be insistent when asking. not sure if this is normal or not. 3 weeks ago. Virgin Phone Switchover. HUB 5 Flashing Blue Light. Hub 5 Plugged In - No Lights. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. Flashing Red – Updating firmware. A restart gets the light white flashing whilst resetting but then reverts back to yellow flash. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. If you see this color, there is no cause for alarm. However the last two days, the Internet is completely down, with the normal white light replaced by a flashing yellow light. It has five lights which indicate the status of the connection. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Switch your router on now and make sure it’s fully initialised (leave 5-10 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). Tried resetting, rebooting, check all wires and connections and done all the trouble shooting in the virgin status check website. Suddenly this morning we have a green flashing light with no internet. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. When you first plug the mesh WiFi Pod into a socket, the light should turn solid for a moment, then slowly pulse as it connects to the WiFi Hub. _____________. Hi there, My Hub 5 has a flashing red light. Try a reset as this. Some routers are easy to understand, while others can have confusing labels that don’t make much sense. But. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. We do not make commissions. Types of Booster. Dave. We do not make commissions. I have done the reboot, reset (with the pin), checked that all the connections were tight multiple times. If you're worried, flick back to router mode, see what colour it is when it comes back on line. This process can start again if there’s lots of interference. New to VM, got a Hub 5 but having a bunch of issues. - 5232427Options. - The new routers currently do not have a router mode (at the moment). Get the Hub ready by connecting the wires. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Solid white, dimmed: Everything’s okay. Thank you so much for your post and welcome to the community forums, it's great to have you here. Not any SSID’s being broadcasted. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. We have both ethernet and wifi devices - my desk / laptop is via ethernet as are two smart TVs, phones, ipads etc are wifi and a mix of 5Ghz and 2. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. A red light means there is a problem somewhere. on 16-05-2023 19:42. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. © 2023 Google LLC Virgin Media Hub 5 Light Status Overview. Hi there, My Hub 5 has a flashing red light. Thank you for reaching out to us in our community and welcome back, regarding getting a Hub 5. If it is a wifi only issue, then on a Hub3/4/5, you can try separating the SSID's of the 2. Any attempt to reset or hard reset it have failed and. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. I have checked the service status in my area and it says no issues. 1 ACCEPTED SOLUTION. Issues are arising on certain devices that will be addressed in firmware updates. 4, like alexa smart sockets of light bulbs. 1, sign on and put it into modem mode. For a few weeks, my Hub 5 has been acting strange. The phone light represents the status of your Virgin Media phone service. Virgin Media offers superfast broadband, so it needs a super-powered router to handle that. If I connect anything via the 2. on 09-12-2022 14:59. About Virgin Media About Us; Press; Careers; Connecting for Good; Why choose Virgin Media; Code of Practice; Marketing. Depending on your area. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. I have switched it off and on and reset it a few times. I even checked the cables and it all appears fine. Joining in. Bottom – WLAN (green/blue). Sorry to hear you're having concerns with the red light warning on your hub. Flashing White – Booting/Connecting. Also the time on the logs seems to be incorrect (i. I'm sorry to hear about the issues with the red light on the hub. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. Hi there - got a constant very dark orange almost red light on my hub for the last few days. When you press the WPS button on the back of the Hub, the light ring will flash blue gently for. Red light on Hub 3. 5. Thank you so much for your post and welcome to the community forums, it's great to have you here. As per installation guide it should be a solid white light, however, it is continously showing an orange light. street cabinet or omnibox etc. I have had a new Hub 5 fitted for just 2 weeks now. Shoppers find videos more helpful than text alone. If you're worried, flick back to router mode, see what colour it is when it comes back on line. 1. Share with friends. We do not make commissions. If that’s the case, simply. 3 - Re-tried the above, same issue, performed a reset by pressing the reset button on the rear of the hub. After that it starts the process over again and reverts back to the green. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. Should m. Home Phone. the hub is still flashing green lights 24 hours now. Virgin Media. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. 168. Yesterday we had a power outage, since then the light on the front of the VM Hub 3 has displayed constant red. Best done from a wired connection. Up to 3 WiFi Pods if needed. To reset: press the button and hold it for more than ten seconds. on 06-09-2023 19:13. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. We do not make commissions. These steps will help you do that: For your Apple device, if you're on iOS 15 then you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data. Stay safe online. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. However, none of my devices can discover any wifi network, neither 2. Hi @Mr_PNO. I installed my Hub 5 last week and I get perfect 1GB download via ethernet connection to my PC. Options. This light flashes green when the Hub's downloading a software update. The Internet LED will be off when your Hub is connected to the network and can access the internet. I don’t seem to be able to talk to VM by. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. Can flash for a few minutes like this, it is normal. The mobile app says that the service around the area is fine. The Hub should now operate normally. Router/WiFi mode is junk, the VM WiFi is totally rubbish. Virgin Media Hub 5 Lights. But in most cases, a green light will mean something else depending on which light is green. Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterday Wifi not working in Networking and WiFi Monday Last few weeks, wifi constantly dropping out - hub light is yellow not green. just in the past hour my HUB 4 decided to develop the white light of death. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. These lights are: Power: This light will be solid white when the router is powered on. Click on enter and next. 5gb ASUS ZenWifi AX 6 router ( which forms a mesh of 3 boxes across the house ) which in turn runs 1gb to a Netgear 8 port switch to PCs. Tudor. Thanks for that. Try restarting, and if it doesn't turn blue, call BT. • Switch the hub back on at the power. As you've tried all diagnostics suggestions, including a pinhole reset, without success, I would like to take a closer look on your behalf. and the orange light is still on. Options. All the help says something about a telephone but I don’t have one so don’t know how to proceed. There may be a conflict with the public-facing WiFi or the Hub 5's guest network DHCP. Select Modem Mode on the left hand side of the screen. I called the VM helpline and I got an engineer appointment for 4th of September. I’ve also called the phone line to check for faults in my area and it says there aren’t any. Virgin Hub 5, red flashing light. As you connect the power supply to the wall and the Hub, make sure it is tightly connected. I checked my router and it has a flashing blue light. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virginMy internet connection went off last night. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. It should then pulse slowly as it connects to your Hub. 0. virgin media tech support has no clue. Below are the most common lights you’ll see on a Virgin. Options. It will have no bearing on any other problems, you need to look elsewhere. ughugh. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. As a temporary solution, I'm using a third-party device. Are there any tests that forum staff can run to check whether the router is working correctly. IP of HUB should now be 192. We do not make commissions. However in the meanwhile please can you try these steps; • Turn the power switch off on the back of the Hub. Plug the cables into the Hub. 0 has difficulties connecting to the ISP or if it is restarting, you may see a green blinking light on it. these are from yesterday and today. Middle – Ready (green/blue). Networking and WiFi. The Hub should now operate. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. The Broadband light – indicates whether the internet. Kindest regards, David_Bn. Thanks so much for your private message and confirming your address, I have now booked you a visit for your red light issue – you can check the date and time via your online account here. Options. Virgin Media’s WiFi network is password protected, meaning there are two layers of protection for their. Typically, extenders are linked through a wired port using an Ethernet cable. 2) Turn off the hub and disconnect any Ethernet cables. 1 ACCEPTED SOLUTION. If it's still red then you need a replacement hub via a VM engineer. Boosters use the electrical mains circuit in your home to create a . Select the option next to Enable Modem Mode. electrical tape, wax paper or sellotape and draw over the tape with a black permanent marker. Go to solution. Use the recommended Deco App to connect the other units to the first. Flashing Green – Booting up. I now have a permanent orange light. Once it’s in modem mode, the VM hub “MUST” then be powered off. I think from what I can find a green light is that it is doing a software update. For your hub and what you've said; Red light. Forum Team. It has been like this all day so I guess a manual reset by me is best as it has stalled doing a reboot after getting the new software?Superhub 3. Hub 4 flashing red light. Off: No phone service or the phone is not. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. @shecal to get your Hub 5 into Modem. The Virgin Media Hub 3 is a wireless modem router that comes with a variety of functions. Depending on your area and. Thanks for this. We do not make commissions. Virgin Media 2. The power light at the bottom of the device is the only light that should shine if everything is working normally. We'll need to arrange an engineer visit, so I've popped you over a private message to get a few more details from you (purple envelope. It’s white when everything is working as it should. As soon as the hub is ready, you will see the white power lamp. After it, click on the WPS. The Super Hub is a Virgin Media Broadband cable access device. Virgin Media. Anonymous. Solved: My Wi-Fi dropped so i restarted the router but I’ve now had a blue flashing light. I have a Super Hub 3 (white) at the moment. Best done from a wired connection. Try a reset as this. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. At least 30Mbps download speeds in every room or £100 one-off credit. I have tried a pinhole reset twice now but the light remains orange. If you're on iOS 16 then just delete the app from your device, restart the handset and then redownload the app. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. on 19-09-2023 03:59. If the lights indicate a problem, try the next. Judging by these specs the Gigabit Connect Box (Hub 4) is a very close match for Arris’s TG3442 router (except for the inclusion of a USB 3. Tried resetting, rebooting, check all wires and connections and done all the trouble shooting in the virgin status check website. Stable Red – Cable connection issue. Try a 30 second pinhole reset of the hub with no ethernet connection. 1 ACCEPTED SOLUTION. The nearest exchange, located in Whitley Bay, is equipped to handle all of your internet needs. We have tried every method possible for fixing the box, including leaving it on for 10 plus minutes after plugging in and getting a new ac power. Hub 5, Hub 5x and Hub 4 - Test my broadband speed. Virgin Media is now available in South West, bringing lightning-fast internet straight to your doorstep. It usually comes on when you turn on your hub, and it means nothing is wrong. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Make sure all of your cables are secured properly, and then press the power button. The lights are: Power: Indicates the power is on and the router is working. Sorry to hear you're having some issues with the hub, Thank you for trying a reboot already. This is considered to be a sign of the hub overheating, and would need to be replaced as soon as possible. Thanks for your help. Sorry to hear of this issue with your hub 3 main light being amber instead of solid white, we're eager to best assist with this. Hello. On VM's check status page it also shows that there is no service disruptions in my area. installed the new hub 5 from hub 4 due to package change . For over a week now my hub light is red. These light indicates whether the Super Hub 2 is able to make a wireless connection. To reboot: press the button and hold it for less than five seconds. 13-12-2021 15:21. BD20. The hub will probably need replacing. All Rights Reserved A guide to the lights, reading from top to bottom, can be found below. Back a step. The red flashing light on the hub suggests you may be disconnected somewhere beyond your property (e. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. . – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Find out what all those lights on the front of your Virgin Media Hub mean . All the white cable is probably screwed in. Hi, Our hub 3 currently has a solid red light, I’ve done a fair bit of research and understand this is due to it overheating. Everyday. Browse Virgin Media Virgin Media Community. Also c heck with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Now, disable both WPS options and click on save. 0) is showing a red light. My hub 3 is displaying a solid red light. Internet Light This flashes during set up, and then stays green for 2 minutes when you're done. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. The other parameters in this section are - channel auto and channel width 20/40 MHz. Hub 4 flashing white lights. When that’s done, it’ll be online and broadcasting a wireless signal. Sorry to hear about the red light on your hub - depending on which type of hub this is, it can be an indication of a. Flashing Red – Telephone connection issue. Solid green: The Hub 5 is connected to the. Please can you try this for me: • Turn the power switch off on the back of the Hub. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. Hub 5 - flashing red light. i have looked at the network log doesn't look good . The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. This hasn't worked and the red light still shows and we get frequent drop outs of connection. So got an Archer D2 plugged in and everything is super stable on that. Hi daveth2014, thanks for posting and welcome back to our community. 3 Watts under standard load. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. These older routers have one central light that helps you determine an issue, but they also have broadband and wireless icon lights that appear when there's a problem. Plug your Hub into the mains. The phone light represents the status of your Virgin Media phone service. Hub3 flashing green lights. 0 provides essential information about the device’s power status. 0 port and a few other smaller differences – design etc. The Super Hub 4 router will automatically display this color configuration anytime you switch on the router. 0 red light constantly on. 1 - soft reset, powered off and on again with no change. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. The DHCP service crashes the hub and then nothing is able to connect not even laptop devices via the 5GHz SSID connection. Router is well ventilated and cool. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Orange LED is ok. Now, navigate to the Advanced Settings, then click on Wireless. Plug the modem back in and wait until the modem has finished powering on. Unfortunately firmware updates are not in your control, perhaps a VM staff member can arrange a ‘push’ of the latest firmware. You probably do have a WPS button but don't realise it as it is hidden in plain sight. perhaps the hub is not been added to your account. No internet, the hub red. 3. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Blue flashing light for 2 days now. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. Hi, my Hub 3 has a solid red light. The power light of the Virgin Media Hub 3. on 24-07-2022 14:45. Please look out for the purple envelope in the top right of the screen. White power light is on and Internet lights are blue. Super hub - Status lights and control buttons. When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. Virgin Media. on 01-12-2022 23:05. 2) Turn off the hub and disconnect any Ethernet cables. If your Hub had a red light, this could mean that there's an internal error, or that the Hub is overheating. Internet Light. Shortly after moving in I noticed my Hub 5 would do a full restart every night after midnight. Here is a handy guide to the light on your Hub 5. Didn’t even know the reset button was there. Have your account and area number handy, and the hub serial number. The nearest exchange, located in Pleasington, is equipped to handle all of your internet needs. WPS is most useful when you’re working with printers, Wi-Fi extenders, video cameras, or other devices that don’t have their own display. Showing 1-9 of 9 answers. Keep phoning Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level.