I am new to Virgin, I think I am since still couldn't receive my Broadband hub. Everything you need is posted to you. You will either receive a returns slip with your original parcel. Account - Cable. 5 stars and DPD 2. Can I ask on this topic, was the handset sent for delivery at any - 5160409You presumably have the tracking info so there's nothing much you can do/need to do. 09/11/23 11:22. With a suitable router you can automate the failover so that there is no break in service when Virgin goes down. No recent parcel is showing under your name and address. I contacted Yodel and they said we ju. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. News of Virgin Media O2's discussions with Sky, first reported by the Sunday Telegraph, sent shares in BT down by as much as 8% on Monday to a six-month low. We would like to show you a description here but the site won’t allow us. and delivery tracking information. Joining in. It is the returned hub that has gone missing on its way back to virgin. If you are not able to rearrange during your delivery, you will need to wait for your driver to attempt to deliver your parcel, when you will receive a calling card detailing what steps you will need to take next: If you have received an Orange. We would like to show you a description here but the site won’t allow us. Sports Direct. You're doing the right thing in having the fallback available to 5g. Olivia Parkinson eagerly received the delivery of her iPhone 12 ProMax on April 14 only to find that her new gadget had been replaced. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. I'm a Very Insightful Person, I'm here to share knowledge. However, in the absence of their call, I do not have a contact number or tracking number to chase them for details. We would like to show you a description here but the site won’t allow us. In this conversation. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. Click on the brands below or scroll down to the handy brand finder. Zooplus (but for extra you can upgrade to a different company -. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. Yodel is just the latest victim of a cyber "incident" and undoubtedly will not be the last. - Track the progress of your returns. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. How to track a parcel. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Please have your parcel tracking ID ready. We would like to show you a description here but the site won’t allow us. virgin dragging their feet 3 weeks since order, struggling with - 4931565Hi I ordered an iPhone 13 on Sunday and was sent a verification that it would be delivered via yodel today (5 July). Unfortunately we don't use the Openreach master sockets as they are BT only. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. Have been 3 hours on chat waiting for a human to contact me, with no success. on 04-12-2022 20:11. My quick start package was due to arrive between 6:30pm - 8:30pm last night. According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. Yodel returned to sender. I don’t have and have never had an account with virgin. I've been waiting on a new broadband hub being delivered via Yodel who have had it for 3 weeks now and failed to deliver it numerous times - 5172442. I've called the sales team and I think they're going to try to have it resolved today. Thank you for reaching out to us in our community and a very warm welcome both here and to Virgin Media, I was able to locate you on our system with the. I sent it back using the packaging sent to me and using collect plus. Re: Yodel (oh god, no) email when. . Virgin Mobile. Account - Cable. Did not hear from Yodel. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin. I don't work for Virgin Media. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. The guy did say it would be a hub 5. on 16-03-2023 19:38. All you need to do is put our kit in the pack, attach the included label and go to a Collect+ store. but I can't. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. £45. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. Simply ring our friendly customer service team. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. Send a parcel with Collect+. Browse Virgin Media Virgin Media Community. Being returned to Virgin Media. To whom is May concern. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. Yodel stole my parcel. . Manage your broadband, TV, home phone and mobile accounts in one place. Being returned to Virgin Media. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. Options. We would like to show you a description here but the site won’t allow us. Keep track of your parcel deliveries, book returns, UK mail and manage Click & Collect orders with ease. Yodel also do not arrive during the time they state they will, and then expect you to stay in all day the following day. Experience everything entertainment has to offer with our incredible packages that combine epic TV, superfast broadband and our new Intelligent WiFi. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. They offered to send a new phone and sim but I said I don’t want to as. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and the charge, cancelled. Signed up with VM and hub, tv box and services were due to be delivered and activated on Wednesday (9. 21/11/13 - 09:26 #1. I was told I’d be able to track the delivery, but got no tracking number. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. I haven’t ordered a phone and have never had a contract with Virgin. wonkydragon. Anything else on the BT network you could just use a 3rd party (superior) router without bridging. Hello. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. I tried to contact Yodel customer service. Hi , I am very sorry about this. Horrific service from Virgin Media !!! on 21-09-2022 16:05. Can I have some assistance with this please as I have done my bit but yet again Yodel seem to have lost or stolen it and I don’t want to. Complain case #030322910. DPD. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. It was meant to be delivered yesterday I can't contact a human on live chat or phone at Yodel. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. on 12-11-2022 20:05. Please remember which courier you have chosen and ensure you take it to a Collect+ store that offers that courier's services. 0 Kudos. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. Hi there i signed up to virgin bb and tv box over a week ago. 5 and 1. Yodel strikes again. Why Virgin Media still use Yodel as a delivery partner I don't know. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. I received a text from VM on 24/11 saying it would be delivered on 25/11 and to await a time slot from Yodel to then get an email late 24/11 from Yodel to say. Thanks. Webchat – You can chat freely with the customer service on the web chat and. Hi I have received a text message from either Yodal or Virgin, saying that my new Hub was meant to arrive yesterday and Yodal will be in touch to confirm a time slot. Build the ideal Virgin Media package for your unique needs. Why has this happened and how can it be fixed?We would like to show you a description here but the site won’t allow us. My Virgin Media App. We received all kind of confirmation emails and tracking number with Yodel and was supposed to be delivered the 24/04/23. backtothefuture. The items were not ordered or paid for by me. My virgin Iphone 14 was due to be delivered today 27/03 so I check yodel tracking and it says “returned to sender” upon sender’s request. | Read 366,261-366,280 Reviews out of 451,544 Head to our tracking page, enter your parcel number and see what options are available to you. Processed at National Hub. A Yodel drop store is usually a convenience store, pharmacy, supermarket, or similar; in fact, you’ve probably been to one on numerous occasions without even releasing. on 01-08-2022 12:13. . I've had a look on my end and I can see that this property is new for Virgin. Now I have. We would like to show you a description here but the site won’t allow us. 3:41 PM · Jul 24, 2023. Yodel is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. Yodel, returned to sender. Anyway, yesterday (Wednesday) I came home to find a card stuffed through the door to say that they'd tried to deliver a parcel for her, but as nobody. . Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. No still no tracking number. Any help? - 5120948If your parcel requires proof of delivery the driver will try to deliver to a neighbour and will need to take a photo. The Collect+ Send service is in partnership with Parcel2Go. We would like to show you a description here but the site won’t allow us. Stream from Virgin Media. consumer polling and social media complaints. The items were not ordered or paid for by me. It's your sole responsibility to track and update your system. . As you can see from the above, they don’t have any record of any parcels due for my address. - View Collect+ stores on a map. ^TM” A spokesperson for Virgin Media says, Yodel has investigated the case thoroughly and they’ve taken steps to ensure it doesn’t happen again. Scam texts can also come from unrecognised numbers. No still no tracking number. Most QuickStart. Processed at National Hub. How many stars would you give Virgin Media? Join the 85,617 people who've already contributed. 789 free from your Virgin Mobile phone or 0345 600 0789* from any other phone line. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. I have had no email notifications saying the 2nd quickstart kit has even been. . Yesterday it was showing for delivery, today if I hadn’t. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. Whether you happened to be passing a drop store location on the school run or daily commute or just happen to be passing by, once a participating store is open, a drop shop is. Phone. If you are not able to rearrange during your delivery, you will need to wait for your driver to attempt to deliver your parcel, when you will receive a calling card detailing what steps you will need to take next: If you have received an Orange. Wish Local. If you won't be in when your parcel is due to be delivered, you can tell your driver what to do with your parcel in the Manage My. Mobile Your Account. The. Published: 22 Jun 2022 16:15. Can someone please contact Yodel for me to fix the delivery ASAP?We would like to show you a description here but the site won’t allow us. Tried to ring Virgin again today, after keeping me hanging on for nearly 20. Yodel has apologised directly to Mr Beck and Ms. Thanks for your post and questions around 21CV. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 41390371405200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesReceived message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. When he arrived home one day he noticed a note in the letterbox from Yodel. Do you agree with Yodel's 4-star rating? Check out what 511,736 people have written so far, and share your own experience. 44pm and the parcel was taken in by someone with my last name, this is a. Watch this video to learn how to print a shipping label from your Yodel Collect+ account on your desktop computer (PC & Mac. Hi Gwillerz, Thanks for your post, and a warm welcome to our Community Forums. We would like to show you a description here but the site won’t allow us. Expecting delivery of router today but Virgin Media have not given me a tracking number. Enter your parcel number on our tracking page to see if you are able to enter this information online. If you won't be in when your parcel is due to be delivered, you can tell your driver what to do with your parcel in. Account - Mobile. We would like to show you a description here but the site won’t allow us. 2. I'm moving to a new house where the old owners had VM. on 30-05-2023 13:29. I signed up to Virgin broadband and was told my router would arrive on the 26th. wonkydragon. Virgin Mobile. Your experience matters. Parcel2Go. My Virgin Media App. Chris_W1. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. on 28-03-2023 08:11. Virgin text me in the 25th telling me yodel would contact - 5191673. I’ve chased Yodel and they have promised to deliver tomorrow . @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). God help anyone waiting for a delivery from yodel. The Collect+ Send service is in partnership with Parcel2Go. They never came. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. If you don’t have that in property the tech will install that and all the equipment. If your returns label just shows the Collect+ logo, please select Yodel. wonkydragon. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. GXO Logistics, Inc. . Options. Yodel deliveries are often delayed. Your Virgin Media return En route. Now get a letter from Virgin saying I have my TV and phone back hoch I cancelled and the bill is £116 a month!!. National calling rates apply when you call through the number from a mobile phone, payphone or landline. Mobile customers can also use the app to keep on. If you have a tech booked they would have the equipment. We wouldn't be able to advise directly on the information provided by Yodel, as this would be based on their own internal investigations as to why this parcel was not delivered. Please stop sending me endless harassing texts. We would like to show you a description here but the site won’t allow us. Please respond to this when you can and we'll proceed from there. If you can get Quickstart, you can choose one of two delivery options. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. Reply. Options. Yodel Delivery due tomorrow - No tracking and no order showing. Received my new - 5055353Re: Yodel. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. We would like to show you a description here but the site won’t allow us. I contacted Virgin who were adamant that it would delivered by 7pm, but they couldn. Created Sep 23, 2009. on 04-02-2023 10:23. I don’t know what to do, each party is putting the blame on the other and I’m the paying. once the package has been entrusted to the Yodel network! 0 Kudos Reply. Forum; Apps. | Read 28,241-28,260 Reviews out of 422,000Today is the second day in another round of 3. To date not had any communication from Virgin Media chasing return of equipment. 3 weeks ago. But this was before we were due to move in - so when Yodel gave m. They do have a business service with an SLA, but that of course costs more. Yodel was scheduled to deliver my router on 1/9/22. Hi all, Yodel failed to deliver my virgin kit for my 1gb new installation and I move Thursday evening . 5 million in 2020. Sorry to hear you have been having issues with your Yodel delivery. GXO has collaborated with Virgin Media since 1999. Virgin Media’s service is not activated too in the new address requested. Options. 13-01-2023 14:29 - edited 13-01-2023 14:30. 07-06-2021 13:00. Hi all, I stayed home from work all day today on the assumption my QuickStart Kit was due to be delivered but unfortunately, that wasn't the case. Entertain me; Broadband Deals. Virgin said my router should arrive on Tuesday the 6th. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. VM have rescheduled a second delivery, but tbh even the customer service. I ordered a new iPhone 13 with iPad to be delivered by the 23/7/21. . Have you received this since your post?Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. Unfortunately we don't use the Openreach master sockets as they are BT only. Even though I'm in a house, with a number and a postcode. Mobile customers. I don’t have and have never had an account with virgin. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Parcels returned to the retailer within 72 hours. She called back and left a voicemail confirming that it was booked in and. Do you agree with Yodel's 4-star rating? Check out what 952,380 people have written so far, and share your own experience. SpeedI had texts off Virgin yesterday and the day before, confirming my broadband box was on its way and that Yodel would inform me of my delivery slot. Your Virgin Media return Pending. Compare TV, broadband and phone; Oomph bundles Virgin Media’s producer registration numbers under the WEEE Regulations 2013 are: Virgin Media ltd WEE/KA0136ZT / Virgin Mobile Telecom ltd WEE/JJ0135ZT Packaging In recent years we’ve increased the volume of packaging returned through our supply chain infrastructure. She called back and left a voicemail confirming that it was booked in and would be delivered on Wednesday (tomorrow). Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. BlueLou. Arrowmunda. Very. Hi! I am a Virgin customer for more than 2 years now, we have Virgin media broadband, tv, landline and a sim (O2) with the Volt pakage at - 5314847. So it seemed simplest to reconnect - the sockets are there and they were happy with the service. We would like to show you a description here but the site won’t allow us. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. Virginmedia is a residential service and there is no service guarantee. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. Published: 22 Jun 2022 16:15. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. Internet and TV services were turned off last Friday (4/11/22) as the previous tenant had left. Quote & Book. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. 08/11/23 14:01. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Mobile Your Account. No hub and no tv box…. I placed the order on the 24th, and then got an email on the 25th telling me that my order was on it's way. We would like to show you a description here but the site won’t allow us. Virgin Media Jun 2015 - Apr 2018 2 years 11 months. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals We would like to show you a description here but the site won’t allow us. Despatched from BOREHAMWOOD DEPOT. Yodel says delivered but hasn’t. FedEx. phone bundles. He assisted me with that but not beyond that. 5 million in 2020. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and. in Managing Your Account - Cable a week ago; Reputational daamage to VM for using Yodel in Managing Your Account - Cable 2 weeks agoWe would like to show you a description here but the site won’t allow us. Hub 3 stuck at Yodel. Virgin messaged yesterday saying I would get a 2 hour time slot, I didn’t get this. 2) If Yodel hasn't left you a note, it's worth knocking on your neighbours doors to see if they have the router. As in the title. Where is your parcel coming from: Where is your parcel going to: Weight. How to track a home delivery. on 08-11-2022 12:42. | Read 366,261-366,280 Reviews out of 451,5441 ACCEPTED SOLUTION. By Ryan Morrison. 1. I have had a look into your service on our system and I can see you recently contacted our team regarding this. If you provide a safe place suggestion, it will need to comply with our safe place guidelines of the locations being out. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 4139037141) Look around your front door to double-check that Yodel hasn't left you a delivery note*. They'll then give you a receipt that allows you to track your package, so you know when we've got it back. When I got there Yodel's customer service said that the package was. My parcel which was due to arrive on Friday 14th of July never arrived. Meanwhile, Yodel got the lowest score on a single criteria of all the firms, scoring just 1. Thanks in advance. . Thanks for your post and apologies to hear you're received this email. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Hey, Ive just taken out and a new contract, phone was meant to be on its way and apparently yodel have sent it back to sender. 09/11/23 14:35. Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power supplies ˜nd WiFi Boosters or Pods, ˜s well ˜s the sp˜nner – loose ˜round the b˜g 3 Tuck the side ˛˜ps into the box to close itHi there Bradley2, Thanks for your post and welcome to the community. We’ve all heard of phones being likened to bricks, but how about a cracked tile?That was what confronted one shopper when she opened the box for her brand new iPhone. | Read 413,941-413,960 Reviews out of 788,377Mobile phone scam. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. All the documents were signed , all. You don’t need a phone line to enjoy the most powerful and reliable broadband. Return parcels to Virgin Media. When he arrived home one day he noticed a note in the letterbox from Yodel. Free Member. She called back and left a voicemail confirming that it was booked in and would be. Yodel is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. I called virgin and they said to contact Yodel. Parcel collected by courier. Yodel didnt deliever my quick installation kit and i do not have a tracking number to track where my broadband kit is. ^SL”With the Yodel app you can. We would like to show you a description here but the site won’t allow us. We can certainly check this out for you but in order to do that I will need to confirm some information with you. Called Virgin support at 5pm who confirmed a 7pm - 9pm Yodel slot. Yet another bill after cancelling with virgin in Managing Your Account - Cable 3 weeks ago; Refund not arrived - 45 days exceeded - can't get through on phone in Managing Your Account - Cable 3 weeks ago; ID theft not accepted by Virgin Media in Managing Your Account - Cable 17-10-2023; Returning old hub in Managing Your. . Manage Your Account. I must admit this was after I had to considerably push for them to check further as they kept saying yodel did have the parcel. Try Broadband Only from Virgin Media. Stream from Virgin Media. . Paul. Hi, I changed my delivery address for the self install package but it has not been delivered to the new address. No hub and no tv box…. Browse Virgin Media Virgin Media Community. We would like to show you a description here but the site won’t allow us. In response to maubarreira88. How to track a parcel. I have looked everywhere. Find your nearest Yodel Store. We would like to show you a description here but the site won’t allow us. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. We would like to show you a description here but the site won’t allow us. Virgin Media Quickstart set up. Do you agree with Yodel's 4-star rating? Check out what 444,445 people have written so far, and share your own experience. I’m so frustrated with Yodel. Options. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which. The Virgin Media website will open in a new tab. We would like to show you a description here but the site won’t allow us. How many stars would you give Virgin Media? Join the 77,833 people who've already contributed. They do have a business service with an SLA, but that of course costs more. We would like to show you a description here but the site won’t allow us. I was told that both orders have been cancelled and that my mothers account was flagged. On the morning your QuickStart pack is due to be delivered, your Yodel courier will give you an estimated 2-hour delivery slot via email and/or SMS message. Thanks for posting, and a warm welcome to our Community Forums. Anything else on the BT network you could just use. Virgin Media. Options. Being returned to Virgin Media. Download it for your iPhone. Paid extra for next day delivery from CRC to a business address (that closes at. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new. We would like to show you a description here but the site won’t allow us.