It was only ever to provide a Power Back Up for the Fibre Voice Access Service in the event of a Power Cut. 1, 2, etc. 4) Openreach say BT retail do not turn on Voice by default (unlike Sky) and hence BT Retail's broadband is more reliable. 5 million UK premises with FTTP by March 2021 (current build rate of c. The enclosure PON and LOS (left-hand lights) PON solid green. Posted in Broadband . At present Openreach’s “full fibre” network, which already. • Connect the Openreach optical fibre to the green OPTICAL port on the ONT • Connect the power adapter to the black POWER/PWR port on the ONT, then plug theHi Hope you can help, so we have had sky fiber broadband installed. Re: OpenReach white box shows Fault light and getting Wifi issues If you have the older style ONT with a battery backup for when Openreach provided the now defunct FVA ( fibre voice access ) the batteries are probably no good and the fault light is indicating this rather than a LOS fault light on the ONT itself, if you had a LOS fault on. Fibre Voice Access. Section 4: View the PPPoE connection status. The only thing I can think of at this point is that either: a) The newer style Nokia ONT does not play ball with USG (unlikely) b) The Nokia ONT requests a blank PPPoE password (this is what is configured in the BT hardware. Sometimes they'll need to create new hole. After he left, I replugged the modem, and reconnected it to my router. Check that the other end of the broadband cable is correctly inserted into one of the ports on the Optical Network Terminator (ONT). is it on Openreach ’s side or not). 00 ex VAT a month | 60 months | no connection fee | T&Cs apply. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the developer, you can contract an Openreach engineer to do this work for you. Ideally, when the router is connected to the ONT, you'd go to the router's web interface and ask *it* whether the WAN port is running at 1G or 100M. The quickest way to get in contact is to use our virtual assistant. Check physical connection at both ends of the cable between the Openreach fibre modem and hub. We’ll remotely activate a port on the ONT. B. CityFibre use a different ONT - we have a separate page on that: CityFibre ONT. Find out what the lights on your Openreach modem and Hub mean, and factors that affect your speed. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. Re: Openreach Huawei 4 port ONT model. 1 stage install – between 9 and 18 working days, depending on availability. Time to report a fault if you have not already. Checking the other end of the Ethernet cable is correctly plugged into the LAN1 socket on the Openreach modem. The new overhead double cable includes a FTTC copper wire cable and a FTTP fibre optic cable. I make a eternet wall socket close where the future fiber enters the house at (the ONT box) and a CAT cable running from there to the office terminating in another wall socket. What to do. Is your property a new build or is it a property that has had a fibre network overlaid on top of an existing copper network ? Generally, the PON light flashing means that the light from the OLT ( the headend ) is present, but the ONT isn’t being authenticated, this could be various things but if you are being told it’s a network distribution, that implies that faulty equipment has been. FTTP uses an Openreach ONT as modem, with output to the ISP or third party router over ethernet. Plusnet. The house has an openreach ont which has been in use until the tenants moved out last week. Depending on your property, the cable will either run from underground or from a telegraph pole. 5) Openreach say that I'm connected to an Adtran headend at the exchange and the. PON solid green. But you will have heard of BT, BT Broadband. Openreach has also raised the cost of renting a copper MPF LLU line (used for both phone and broadband connections), which will rise by 79p from £85. Restart your Openreach modem to fix connection problems. starfire. This explains why it was, and still is, known to many as 'BT Openreach'. The Engineer will attempt to resolve the fault externally first before coming round, they will keep in touch on the day of the appointment. We're rolling out Ultrafast Full Fibre broadband to 25 million homes and businesses by December 2026. A more complicated install may attract an extra cost, but that depends more on the external than internal work involved (i. Opnreach CSP - Why? Go to solution. First noticed the SH2 flashing purple and lastly moved a unit out the way to get a good view of the Openreach modem. g. If its still red after a couple of days, then you will need to replace the rechargeable batteries inside. This person could be from your own provider or Openreach. Call us for technical help: 08702 408 377 Monday-Friday 09:00-17:00 . On Wednesday 22nd February the fault page for my active fault REP-12513425 was no longer available, implying that you. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. set deco to router mode. Fix broadband problems in my new home. ) for where customers have multiple lines sharing IP. Openreach have now undertaken 1st and 2nd Stage installation of 1. We might be held up over permission from a private landowner, for example. I checked my kit, power cycled the ONT, still down. That spans the globe new favorite in Madison are similar to red are rose and. What it means. The fibre optic link to BT exchange is working and recognises your Openreach fibre modem. main deco plugged directly into the lan port of the ONT. Just unplug the BBU from the ONT and plug the Power Cable directly into the ONT. It’s important that you work safely with this – damaging it could cause delays to your job and mean you have to pay for. Check the power cable is properly in (the one on the left-hand side) and that the mains connection on the other end is switched on. Mk4. You can do one of 2 things, put the Orbi in access point mode (if it has one) or connect it's WAN port to the BT hub and live with double natting. LOS: Off: You have a working fibre connection: LOS: On: You have a fibre connection issue – check the fibre connection in the bottom of the ONT. At present new installations of Openreach ’s ( BT) Fibre-to-the-Premises ( FTTP) based UK ultrafast broadband ISP technology all come with a Battery Backup Unit (BBU) by default next to the Optical Network Unit (ONT), which helps users to maintain access to emergency services if they use VoIP. Check the power cable is properly in (the one on the left-hand side) and that the mains connection on the other end is switched on. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Dust is bad. Find useful FAQs to help you if you have a query about a broadband fault. An Ethernet cable (connected to the ‘PORT’ terminal on the ONT modem) is used to connect a hub or router. Here's a video from our recent Openreach Presents: The UK Digital Upgrade event from our Chief Strategy Officer, Richard Allwood: We'll be retiring the old analogue phone network at the end of 2025. An engineer will install an ONT at your premises to connect to the nearby fibre cable. 00, in lengths of up to 30 metres with longer cable lengths available to order. co. Openreach has introduced a new speed test that allows it to isolate the internet connection to the ONT in the home so we can test the. Openreach installs their new small ONT modem (no. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150. Following pressure from MPs. They stipulate that the loft must be boarded so that at no point are you any closer to 2m from the edge of a board. Step 1: Check your Hub. The Openreach ONT can be housed in an optional enclosure providing space to manage the wiring, keeping everything neat and tidy. The ONT will be installed at this location unless an alternative position has been agreed with your FBC and the appropriate connectorised internal fibre cable run in a continuous fault-free length to the alternative position. Openreach has today unveiled a “major” change to the pricing of their gigabit-capable Fibre-to-the-Premises broadband products, which aims to give UK ISPs not only cheaper services but also “long-term price certainty” through a series of new commitments. Hi everyone. All you will need to do is connect the yellow "Port 1" on the OpenReach ONT to the red "WAN port" on the WiFi router that we will supply you with. Wait until light turns solid green. My router from BT has four LAN ports on the back and one is dual purpose. Nokia fiber modems and ONTs are better than good. If there is no internet when you're connected directly to the modem, follow these steps to power cycle the device: Disconnect the ONT’s power supply. Re: Ont power cable. Openreach has today officially announced the launch of their new pilot for UK broadband ISPs, which will test faster download speeds of 1. Once the phone is working there is a dial tone and any calls made to the number cause the phone to ring (as you would expect!). Horizontal Position 11mm-Screw-60mm-Screw-11mm. 06-02-2021 6:01 PM. Let's first check your ONT. If its a 12 Volt power supply, you may be able to locate a suitable replacement. The quickest way to contact Openreach customer support is through the live chat icon, Eiva, on the website. uk. 5. (ezbend) is run in a continuous fault-free length to the alternative position. 0 Gbps full fibre capability to my house. e. I connected it to my Sky router, i have sky Ultrafast Broadband FTTP, works no problem, however can i connect the X20 direct to the Open reach ONT and if so. I'm looking for a Nokia G-010G-Q ONT template if anyone can provide a link to one. From the UK: 0800 800 150 (free from landlines, mobile costs may vary) From abroad: +44 150 174 7714. Re: Openreach supplied dodgy 100Mbps-limited Ethernet cableI've looked up the OPENREACH ONT device (Nokia modem) and it appears to be just a modem. Openreach out again – apparently last engineer did not crimp the pairs properly – new down lead, line reset, 39 mbps. The original Openreach engineer who installed the ONT on 15th February initially tried replacing it with a second one while troubleshooting the connectivity issues, and never registered that new ONT with my account. #3. Vertical Position This is the missing info, I know the screws are not. ISP Options on Openreach’s FTTP Network. When mines was swapped out the engineer had to call wholesale to complete a registration process. I'm running Windows 10 and I've setup a PPPOE network via the control panel but it doesn't seem to connect. uk. New router deployed. Vertical Position This is the missing info, I know the screws are not positioned centrally on the vertical (e. Re: FTTP PON light is flashing on my ONT modem, what is wrong? Yes , you are correct, if it were not through to the headend, the LOS light would be lit , the flashing PON does indeed signify the physical connection is made , I should really read the post more carefully 😳. Or. Yes, (but not the RJ11 port) the ONT should connect to the internet/WAN port on the router. The BBU is no longer fitted to new installs as it was only there to provide power for FVA. After a few more minutes the Power light should come on. A multiport ONT is only useful if these network providers intend to provide multiple services over it. The quickest way to get in contact is to use our virtual assistant. This is on the back of my spare Openreach ONT and there's a few unique identifiers which. Los light red on ONT fttp. An update. nothing, nada, zilch So he thinks there's a fibre break somewhere and right now is having a poke inside the DP. Manage Service. Where you self-install the ONT, you will have control over when the equipment is installed. We would like to show you a description here but the site won’t allow us. It's an Openreach ONT rather than BT. Full Fibre (Fibre to the Home): Check your wiring and set-up. What to do There may be a. Just click on the icon in the bottom right corner of the screen to get started and select the option for ‘others’ and then select ‘contact us’ to get started. Past attempts to resolve this issue (e. Your options. My reading of the situation is that this is an unfortunate side-effect of Ofcom taking a much closer interest in the relationship between Openreach and BT Group (who still own them) to prevent BT as an ISP gaining a competitive advantage as a legacy of privatisation: by i. Openreach Phone Number 2. You can, however, run trunking/conduit for the fibre to be pulled through. Checking your ONT Lights. FURRYe38. You should already have an ONT in your home if we’ve. Internet access has been down since 1500 this afternoon, with red light showing against LOS indicator on Openreach ONT Box. 2Gbps and 1. Popular FAQs. Please help. So it had better be good. Re: Newly installed Openreach ONT or broadband router using a lot of electricity?! An ONT is rated at 4-5watts , left on for 24 hours is about 4p ( based on 28p/kWh ) , the router is also rated about the same , so combined 8p/day. @Outdoorsbloke. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. Section 3: Connect using a PPPoE connection. the ONT will be positioned adjacent to the outside wall) to which the. Would this work? Primary. Further more zen have recently stopped their g. fast provider which is effectively an accelerat. Fixes: 342. Off: the device is not plugged in, or ONU is bad. 1,333 Views. Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. Get help with your BT broadband. I wanted my ONT in an internal cupboard, so I ran flexible conduit (with a draw string) under the floor and through the rear wall where I knew the fibre would be entering. 5 amp) passthrough lead. It replaces the traditional copper master socket. * High reliability. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the developer, you can contract an Openreach engineer to do this work for you. No I haven't. Re: Placement of ONT. Dedicated leased line, just for your business. Check that the white fibre optic cable is fully connected to the ONT and is not damaged. BT says the hub had a fault which took out the ONT but I doubt. (14,082 Views) Things seemed to be going smoothly until I overheard him say he can't establish a connection to someone from openreach on his phone. Leave untagged, no VLAN, and connect your router to the Openreach ONT: Login: As advised: We allocate a login for one or more lines. However you do not need to be a BT customer to be using its network of cables. that ties in with what IDNet say about a SFI appointment: If an engineer attends the exchange and identifies a fault he/she may not attend the premises and no charge will be applied. Your hub lights show what the hub is doing and if everything is working. 8m come September 2021 and then 20m by around 2025-30. If you’ve moved into a new-build home and your phone or broadband isn’t working, Openreach might be able to help. Waited 30 seconds and replugged but stil the LOS light is lit red. I have no lights on my Powerline Adapters or BT Mini Connectors. How do we install Hyperoptic in your home? Our engineer will drill a small hole (10mm), in most cases above your front door, and will run a discreet, surface-mounted cable inside your property to the closest plug socket. Your optical network terminal (ONT) is your face to the customer inside the home. If you already have an ONT, it’s very quick to get connected. This will usually be Port 1 . 06-02-2021 6:01 PM. Message 3 of 10. The Openreach installation was excellent, the engineers were very professional and willing to customise the installation so that it was installed where we wanted it on our property. 1: The simple install The simplest installation will be the provision of the Openreach equipment (i. In both cases, the cable runs directly from one of our exchanges. If you're not part of these plans, or not due to get Ultrafast Full Fibre broadband before 2025, your service. Choose your product and log in to our troubleshooter to report your problem. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Last year saw Openreach select ADTRAN’s Software-Defined (SD) Fibre Access Platform to help support the rollout of their new 1Gbps Fibre-to-the-Premises broadband ISP network (), making them the operator’s 3rd strategic supplier. The news won’t come as much of a. 31-03-2018 4:12 PM - edited 31-03-2018 4:14 PM. I was wondering what exactly the problem could be as I have been waiting since January this year for the new service to be set up. Turn your broadband equipment off and then on again. Ultrafast Full Fibre broadband will service your needs for decades to come. 73 million). By then everyone in the UK will need to have moved to a Digital Phone Line. Previously, Openreach was owned by BT. The Openreach ONT is part of the service and as far as I am aware cannot be replaced with your own kit. That’s why there are already more than 150 million of them in homes and businesses around the world. Start a chat with us to get yours. They fed their fibre down Openreach's pipe, and in the process, they've inadvertently tugged on the Openreach cable, possibly causing damage inside the Openreach CSP, as my Openreach ONT was showing LOS before the Fibrus engineers had finished. Sky help is of no use as it assumes the BT hub is working so says. Openreach’s service, once out of pilot, will be accompanied by two new optical modems (ONT / ONU) – the Nokia G-010G-T and ADTRAN SDX 611Q (pictured), both with 2. So really people altering the Network are doing Openreach a favour as they’re generating revenue for them. matt100. I have fibre to the premises. This gives you control over when you install the optical network termination (ONT) and battery backup unit (BBU) equipment in the property, along with the other services at first and second fix. If you’re still having problems try restarting your device. Is it possible to replace the Eero as it's just a router with something running openwrt? Or will I have to have the ONT + Eero + openwrt router? Was thinking of the new R5S as there's no rpi4 available. So I unplugged it to make it easier for the plumber to weld the hole in the gas pipe. Restarting your Business Hub: 1. The wifi equipment is supplied by Ogi and will be installed by the Openreach Crew. All you can do is speak to the BT FTTP team 0800 587 4787Section 1: Disconnect existing router & WiFi. The only way to have Digital Voice is to connect the BT hub directly to the ONT and any other devices to the hub. First agree with your engineer where the FTTP connection will enter your premises. If you opt for a Ultrafast Full Fibre broadband product, you’ll automatically get a digital phone line if you take a phone service. It's just a modem. We connect the 15cm x 13cm external junction box to the Openreach fibre network using a fibre optic cable. Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT. 07 Utility WarehouseThis may include running new cables, or disconnecting old extension wiring and powerline adapters. Color change: Green always on: the device is connected to the power supply. You don’t actually need the BBU and Openreach have stopped supplying them. Left the modem off overnight and restarted this morning. click ipv4. Openreach came and installed an ONT FTTP box to the property. Web: Openreach. Openreach has said it has successfully completed a test of a next-gen fibre technology that promises to more than double maximum network speeds. So, always remember that your Openreach ONT needs to be connected to the Battery Back-up to work. If you’re planning or building a new development, doing roadworks or working on a regeneration project, you might come across some of our network infrastructure or equipment (like telephone poles or street cabinets). If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. 40,000 per week), followed by 5. Openreach Battery Backup Unit - Fault Light on even after new batteries. e. Please put some tape over the fibre socket on the ONT if you're leaving it unplugged, and put the fibre plug in a little bag. Its Openreach that provide and maintain the external network and you cannot contact them yourself unless there is a health and safety issue. Thanks for the quick responses. As you can see there are 4 lights at the top of the OpenReach Full Fibre modem – Power, LOS (Loss of Service or Loss of Signal), PON (Passive Optical Network) and LAN (Local Area. These have a picture of the ONT 1+0 but not the "new" ONT. ”. 8Gbps (both offer 120Mbps upstream) – has been extended to run for several more months and is also being expanded into more exchanges. The board of directors names can be found here Our. The Calix Gigapoint 801G is the main ONT used in installs up to and during 2023. Please can you help. the fibre run to the ONT). You need to ensure the mains plug remains connected whenever people are likely to need access to broadband. She said she'd never seen an ONT like this only a different design. The ONT will be installed at this location unless an alternative position has been agreed with your FBC and the appropriate connectorised internal fibre cable run in a continuous fault-free length to the alternative position. The original pilot started on 1st December. Make sure the power cable is connected to your Hub and the power socket. That's why our purpose is as simple as it is ambitious: we connect for good. For the consumer market its unlikely most users. 3) Some people reporting the fault say it is due to a wrong authentication timeout setting, and can be fixed in configuration. Did you try a factory reset by pressing the recessed button on back and holding 20/30 secs until hub lights flash and see if that helps. Don’t operators’ supply battery backup? Some FTTP homes were originally installed with Battery Backup Units (BBU) alongside the ONT, although Openreach stopped doing this by default in 2018 (i. Check all the cables are connected properly and haven’t come loose. BT customer service phone numbers (broadband, mobile or phone line) problems. 79 to £25. This is a small network termination point. Having had experience of numerous power cuts here lasting hours and in one case two weeks, this seemed woefully under-specified. 1 Gbps up. Restarting your Business Hub: 1. The crooks claim they can upgrade or test the recipient’s Internet speed, or that the recipient’s Internet will be disconnected due to “illegal activity”. TV. Your ONT is connecting. But that all changed last Friday at 10:12am when the service dropped. However, our assigned port on the SASA did not work, so the installer had to plug us into a different port (Port 7 instead of Port 1 on the same SASA). This is used for most of the 160M and 1G services. So I have 500mbs fttp with talktalk in the UK and they provide an Eero 6 Pro which plugs into the openreach ONT. sicomplaints@openreach. PON flashing and LOS off. Cables, poles, cabinets and manholes are looked after by Openreach. Checking the other end of the Ethernet cable is correctly plugged into the LAN1 socket on the Openreach modem. Get help with common problems, including slow speeds, Wi-Fi performance and how to check your wiring. If you're leaving a property where Ultrafast Full Fibre broadband is already installed please make sure that the Openreach Optical Network Terminator box. How to report crimes and scams. Install the replacement batteries, being sure to place them the right way. It sounds like a database / addressing issue. If you’re using wi-fi, try a couple of devices to make sure it’s a problem with the connection and not the device itself. Sponsored Links. Thanks: 20. Try a new cable if needed. If you see someone vandalising our network or stealing cables, please don’t try to stop them yourself. Here’s a handy guide to what the lights mean. You still haven’t said i. #3. @elu_one Thank you for both for your reply - this is exactly how I have set up the WAN interface with PFSense box (Having a slight senior moment) - I have a T730 Not the T720 which does have the Realtek RTL8111HSH Realtek NIC on board that currently handing the WAN connection to the. An Openreach engineer visited on the 2nd day and said the fault was between the pole and the exchange. When installing an ONT device, it usually needs to be plugged into a Ground Fault Circuit Interrupter (or GFCI) electrical outlet (those outlets with the test and reset buttons). Brian. The Calix Gigapoint 801G is the main ONT used in installs up to and during 2023. Part of the reason for this is that it was only ever really needed for phone services, and it thus makes less sense now that Openreach will. The Openreach ONT won’t be removed if you change to another provider that doesn’t use Openreach products , which makes sense , you may at some point want to switch back to BT , or want to use another provider that does use the Openreach network , or you could move out and the new occupant wants to use the OR connection, all that. Simply dial 151 after you have verified that the. If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. Downdetector only reports an incident when the number of problem reports is significantly higher than the. Message 5 of 18. in deco app, click more > advanced. Broadband and wi-fi. Written by KCOM Support on 25/10/2023. This is displaying a solid red LOS light - which I understand to stand for Loss of Service. The external run can be from the CSP (at the front) to the rear of the property or from ground. Get our superfast unlimited fibre broadband. Key ONT Optional ceiling mounted wireless access point to improve in-home Wi-Fi signal Bedroom Kitchen Living room Visible ethernet cable Single ended internal fibre cable. e. Check that the thin white fibre optic cable coming into your. Feb 6, 2023. Welcome to. If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. However, since 2017 it runs as a separate company, although one that’s still a subsidiary of BT group. Your optical network terminal (ONT) is your face to the customer inside the home. Zen are an unbundled network meaning that they own and maintain their lines. (ezbend) is run in a continuous fault-free length to the alternative position. Your ONT is connecting. Network access provider Openreach has notified UK broadband ISPs about a new Complex to Fibre (C2F) trial, which could result in some copper-line based customers being given a Fibre-to-the-Premises service in situations where it’s available and repairing the existing copper line would be too complex / costly. I set them up with their respective. Customer Services Network Operations - These are the engineers responsible for end to end provision and fault repair. Your Openreach field-based coordinator will work with your construction workforce or site manager to make sure you get the right supplies delivered. Now reconnect them. Turn the Openreach fibre modem's power off, then back on and wait five minutes for the Openreach fibre modem to attempt to reconnect. wrote: wrote: that's one of the questions I asked Openreach and they refused to answer, so thanks very much. Completed - The activity is complete. Your ONT is connecting. Use our online guides or contact us for help. able to mount either ONT option. The Openreach ONT sits in an enclosure providing space to manage the wiring, keeping everything neat and tidy. Double check all the cables are connected and haven’t come loose. It’s not very common to provision FTTP using an SFP-style ONT module. Download an entire 4K movie in under 24 minutes and make broken video calls a thing of the past thanks to incredible download speeds of up to 80Mbps and upload speeds of up to 20Mbps. I would expect if someone damages the actual fibre or connector they would be liable to have it replaced (at their cost) by Openreach. If you haven’t heard of Openreach you won’t be alone. Slide the battery back-up unit up and forward to release it from the wall. Press and release the Reset button on the back of the Business Hub. You. Today the first live subscriber has been connected via this platform. The ONT is the Openreach optical modem. Push Openreach to resolve the database / addressing issue then you should be able to order - this is the sticking point. Ask the BT Community. Wait until light turns green, or turns off completely. The Openreach ONT sits in an enclosure providing space to manage the wiring, keeping everything neat and tidy. 033 Amps. Only 1 issue: the connection to the modem is a little loose as the one on this device. With some vendors using other manufacturers ONTs needs extra licences. You can power cycle the modem in two ways. For more information about how the ONT works, Openreach has published a homeowners guide on their website. When conducted, the test essentially reroutes your line from the ISP’s switch in the handover exchange and sends. Network operator Openreach ( BT) has officially confirmed that their £15bn rollout of gigabit-capable Fibre-to-the-Premises ( FTTP) based broadband ISP technology has today reached the milestone of 10 million premises passed (up from 9. 1 LikeI've just had Fibrus out to install a new connection. * * * * * * *. 27-02-2021 10:07 AM. How we'll install your FTTP. If interested, please contact your local customer networkRe: Red Fault Light following Power Cut. Find out more. PON flashing / LOS off. My neighbour had a similar problem and the engineer said the internal battery was not recharging and had to renew it. Link the handset - press OK on your phone and follow the on-screen steps. If you’re using wi-fi, try a couple of devices to make sure it’s a problem with the connection and not the device itself. Click on your model of Hub to find out what the lights mean. A max build rate of 3 million per year is envisaged. 1 Rating. The back-up unit keeps the batteries charged up, and also tells you when the batteries need replacing. The Echolife HG8110-20 (single port with BBU) can be powered directly (12v 1 amp) from the plug in transformer or via the BBU (12v 1. The ONT has power: Power: Off: There is no power to the ONT. Hello, Thursday evening ONT mounted by OpenReach engineer fall off the wall, as he did stick it to the wall with double sided tape. One to take the fibre to the wall of the customer's property & test it, & then a second visit to fit the ONT. Re: Red Fault Light following Power Cut. Installing FTTP can take up to three hours. " From the CSP to where the fibre enters the property can be any length. The high-performance forwarding capability ensures the service experience of voice, data and HD video services, and. 2Gbps and 1. Solution:The Openreach engineer who connected up our fibre service the other day suggested that the BBU would provide backup power for only about an hour. The fault light on my Openreach Battery Backup Unit (BBU) is lit and will not go away.