Go to solution. . I switched on my BT parental control a couple of days ago and it’s been a nightmare since then, I spent nearly half my work day speaking to BT, I was transferred. The parental controls have not worked since it was connected. 1 does not work with Access Control- I have also tried accesssing router via browser and Advanced Setting>Access Control I have no method of controlling devices it says "Access controls are now managed using the app. Agreed that if they were using BTWifi while at home the parental controls would be superfluous but they would have the account holder's log on details so that when they were at home they could access. Subscribe to this Topic's RSS Feed; Mark Topic as New;Parental Lock. The key features of BT Parental Controls: Protects all devices (computers, laptops, tablets, iPads, handheld devices, smartphones) that connect to your home internet connection. Let's get started. 95. Reply. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;. Scam calls. I am sorry for the problems you're having with Parental Controls. Choose apps to restrict. My son uses Xbox live and I have set parental control to the highest level and blocked every type of access from 10pm. org BT Broadband Controls & Settings guide BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart. On your device, open Family Link . As with most social media sites instagram will have several URLs so you'll need to try and find which one your son is accessing it via and then block that manually in the. can game, download and. Please helpRe: Parental controls. Could you help me make my parental controls actually work? Best wishes, JP. Each time I click Activate Parental controls or switch on web protect it advises that it can take up to 2 hours. Solved: Hi everyone, I'm looking for help with parental controls, im not able to find them any help would be appreciated. Slide the button to Off position in the BT Parental Controls section to turn off the BT Parental Controls. Your payment PIN can be used to. My parental controls have not been working for the past 3+ months, ever since I requested an upgrade to Full Fibre. . BT Parental Controls is free to BT Broadband customers. These filters will also apply if you use your BT ID to log in to BT Wi-fi. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. There are a range of filters to choose from to block content and usage. Sorry that you're having problems managing your Parental Controls. Tip: You can edit the weekly schedule and change the limit on any selected day. Copper has a speed limit, which gets lower the further the copper wiring has to go. Tap Done. 1. or call 150 from an EE device. Sky’s system works in a similar way to BT Parental Controls, offering three levels of content filters set by age – PG, 13 or 18. 0 Ratings. Log in to My BT with your BT ID; Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls; Select 'Manage Settings' under BT Parental Controls and choose the Change filter levels tab It does not contain any parental controls filtering of inappropriate content. There is also an old account but this is for my new account. This isn't something the Community is going to be able to help with so you can send us over your details and we'll give you a hand from here. It uses a mobile signal to connect your devices until we've fixed the fault. 0:37. Open a new web browser. Selecting your model allows us to tailor our support site for you. e. Searching the forums I see this question has been as. Your payment PIN can be used to. It is simple to toggle parental controls on Sky Broadband. If you're trying to access an application that falls under a category you've blocked and it's not working, this is most likely due to BT Parental Controls blocking it. g. Access apps such as BBC iPlayer, NOW, Netflix, and discovery+. You can keep tabs on your bills and usage, manage your parental controls, get great offers and much more. Remember that parental control settings are only one part of online safety. Ok i have read through some posts about parental control but. The Light level blocks pornography, obscene or. For example, if controls are on and WhatsApp is in the allowed website list, WhatsApp works. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Sky offers a set of online safety tools called Sky Broadband Shield. Worth £130, it's free to all customers taking a 12 month+ contract and comes with a lifetime guarantee. 0 Ratings. broadband help tool; 2 Choose if you want parental controls; 3 Log in to set up your extras; Get more from BT with our free apps. Parental control is not working. The Lounge; BT. I moved into my new home on the 15th July and had my broadband (FTTP) connected up on the 26th July. Broadband & mobile networks. Broadband Extras & Apps from BT. which gives you full access to the internet, the Moderate setting. Connect for as long as you like and save your mobile data for when you really need it. Circle will detect all your family’s Internet-connected devices. Get Full Fibre and enjoy. Use your parental control PIN to control access to programmes with an age rating. BT NetProtect Plus with fire wall, anti-virus and anti-spyware features, is designed to protect. Teachers and school staff. For example, if controls are on and WhatsApp is in the allowed website list, WhatsApp works. With our Keep Connected Promise for Halo customers, we'll get you back online quickly if your broadband stops working. This will open the Hub Manager. Choose how to filter or restrict access. Buy TNT Sports Box Office or Sky Sport Box Office events on BT TV; Authorise purchases from BT Playerinternet matters. To set up parental controls on an Android smartphone: Open Settings and select Users. g. The account holder can choose one of our pre-defined filter levels – strict, moderate or light – or they can personalise their filter level by choosing which of the categories they. Get unlimited internet access at any of our. Buy TNT Sports Box Office or Sky Sport Box Office events on BT TV; Authorise purchases from BT Player internet matters. Parental controls. The odd one out in this line-up is BT's 'Fibre 1' package, which offers an average speed of 50Mbps. Just as Virgin offers online protection for its broadband customers, it also enables parents to control what their children can see on TV. My parental controls aren't working. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. For a quick fix, you can just change the password to your Wi-Fi network, which will kick off every device in your house. Access all BT Extras such as BT Sport, BT Cloud, BT Wi-fi, BT Email, TrueKey, BT Parental. Log in to hotspots using your BT ID. 60 a month for new customers when you take a mobile service, which could save you over £100 a year. Virgin Media Broadband Parental Controls . Just choose a broadband package with us and we'll contact your current provider for you (unless you're with Virgin Media*). 0 Ratings. TNT Sports on Sky TV with BT Broadband: For UK residential BT Broadband customers. The account holder can choose one of our pre-defined filter levels – strict, moderate or light – or they can personalise their filter level by choosing which of the categories they. 2. Add an eligible SIM to get 30% discount or 10% on a phone or tablet. . 4. Post 2 of 43. 5. Select More Options > Content Restrictions > turn on Block Inappropriate Apps And Games and Block Inappropriate Websites. Amazon does prompt for the PIN to perform a factory reset, but you can skip through this by using the remote and pressing play + back or right + back. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. There's 'manage service' but that doesn't get. I have activated my parental control but I have never gotten it to work. Xbox Game Pass Ultimate on us! Buy a Full Fibre 500 or Full Fibre 900 broadband package and get 6 or 12 months’ access to over. Seriously impressed. 5. Tap Activate Parental Controls. The Hybrid Connect is designed to be used only when your fixed BT Fibre broadband connection is unavailable. With Sky Q, you can use PIN-protected parental controls to restrict the shows, movies, apps and channels that can be watched on your TV, so you can have peace of mind that your little ones are watching Peppa Pig and not Game of Thrones. You can completely personalise it to your family's needs. yes it is linked to correct account. Under “Daily limit,” tap Edit weekly schedule. You'll find it. YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. Cancellations, orders and returns. The times that you want the BT Parental Controls on or off can be set as per the following link. BT Broadband . i have set-up parental controls to block social media and this works fine on my laptop (win 10 and chrome), however my sons tablet (amazon fire) just ignores restrictions and goes straight to facebook, messenger ect ect. It’s free to BT Broadband customers and with no software to download, it's quick and easy to set up. To set up SMS Security on an Android device: Open the BT Virus Protect app; Tap Security > SMS Security > Set Up; Tap Allow to enable the BT Virus Protect app to view and filter the spam text messages that you receive from known and unknown senders; Please note: due to Android operating system limitations, the BT Virus Protect app. Log in to My Sky using a computer or the My Sky app. When Parental Controls are enabled on the latest BT hub it stops the Amazon Firestick from accessing any live TV or catch-up TV, including BT iPlayer and ITVX. Get started today. Step 2. Discounted Broadband. ”. BT parent controls and web protect are enabled. If I turn off controls WhatsApp doesn’t work. 65% of young people aged 11-16 are in favour of the. Choose Parental Controls from the drop-down menu. BT Smart Hub and Ultrafast Smart Hub - switch off access controls. Check this box and log in to save your BT ID on this computer (do not use on a public or shared computer). Our Ultra package is just £21. How to get started: Plug in and switch on your Mini Hub and wait for it to connect to the 4G network. You should be able to do this with certain 3rd party routers however, but not on the Business. Most Popular Reviews. 2. Parental controls not working. You can keep tabs on your bills and usage, manage your parental controls, get great offers and much more. 1. ”. BT launched their free network-level parental controls in late 2013 and we took a closer look at what it offers here. Browse . annoying | Expert Reviews. Smart Hub 2 - switch on Wi- Fi Controls. If you want to make any changes to the hub settings, you'll need the admin password. Account and Billing. com (and xbox live) were blocked on 'Light' 2) sometimes websites were blocked because of 'homework' even after I had removed all times, reset them, changed them to 2am-3am 3) Twitter was blocke. None of this has resolved this issue. Get 10% off your EE Broadband bill every month when you’re an EE customer. You may like to check the controls you have set up for your home broadband and the BT Mobiles in your household to make sure you’re happy with. Ever since requesting the upgrade, NONE of the parental controls have worked including none of the excluded sites. Unlimitedgaming. Watch over 70 Freeview channels as well as. org BT Broadband Controls & Settings guide BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. Security. The process is simple and when the internet is accessed for the first time the account holder needs to decide if they wish to filter their internet at a. There's help for TV box, remote control, channel or picture, the BT TV app and recording or sound problems. Settings. Parental Controls . Once BT Web Protect is turned on, all devices using your home BT Broadband connection will be protected when you're on the internet. Activation will take place automatically and households are automatically placed on the Light filter, although this can be changed. Press “Home” button. Take charge of your home WiFi with parental controls. There are a range of filters to choose from to block content and usage. Reply. Problem is they never are!!HI, I recently upgraded to Fibre 300 and have the Smart-hub 2. Hi, I'm unable to get these to work on my account. Hello BT. Payment PIN for authorising payments; Parental control PIN for keeping children safe by restricting access; You create these when you first set up your TV box. It gives you up to 900Mb/s download speeds. Unleash the power of Community Fibre TV with London’s fastest 100% full fibre broadband provider. I recommend NordVPN for bypassing parental controls. Connect for as long as you like and save your mobile data for when you really need it. Trend Micro includes malware protection, a password manager, a VPN, a secure browser, dark web monitoring and parental controls. Parental controls are still blocking some Xbox online games and mobile apps even when the parental controls have been switched off. Select the Manage Your Extras button on the Your Package tab. More options. One is normally enough but we can send up to two more discs to cover your home. BTnet. 3. Hi @allensa76 thanks for giving me the opportunity to help you with this. * * * * * * * * * * * * * * * * * * "Sometimes, the only choices you have are bad ones, but you still have to choose". BT Broadband . Setup may take up to 2 hours. To get the actual xbox console working with xbox live I had to change the DNS settings in the console to google DNS settings in the console settings. Unfortunately there is no way of setting it up those controls on a Business Hub. Barry Collins reveals how kids beat the broadband providers’ safeguards. To do that, follow the steps below: Download and open the Orbi app on your phone and tap ‘’Parental Controls. The new internet filters will. They worked initially but after a few days they failed to block any sites despite being on. 22. BT broadband deals; TalkTalk broadband deals;. 3. Once I. Re: Cannot manage BT Parental Controls. I have had numerous chats and conversations with well-meaning but ultimately ineffective technical experts at BT, switching parental controls on and off,. The Netgear Circle parental controls are a powerful way to manage what your kids do online. Tap Turn on Screen Time, then tap it again. We've always had file sharing blocked in the past so has something changed at BT? I would prefer to block FS again and just. gambling) that it says should be blocked or even specific websites that I add to the blocked list. . Broadband Extras & Apps from BT / Parental Control; Options. Upgrade your broadband package and add Sky WiFi Max today. 3. BT has announced the launch of a new internet filter designed to protect children online. Here’s how it works: On your PS5 console, go to “Settings” and select “Family and Parental Controls. 168. BT’s parental controls offer tight restrictions on what your child can see online. Select a profile, then tap ‘’History. Choose a reliable VPN. Hi Community, We have seen some reports that when setting time restrictions on devices via BT Parental Controls, the time is not being saved meaning the devices intended to be restricted, are not. I appreciate the time you have taken on live chat trying to get this sorted out. Guides and resources. Sign into your My BT account online. From the main menu, select Settings. 30?Re: BT Parental Controls Not Working. New Full Fibre’s something different. BT Sport app. We have a BT Youview Box. Good morning - I've just discovered that our parental controls arent working. The purpose of the filter is to protect children from unsuitable content when online. Parental controls are still blocking some Xbox online games and mobile apps even when the parental controls have been switched off. Internet Matters supports parents and professionals with comprehensive resources and expert guidance to help them navigate the ever-changing world of child internet safety. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. You can google how to do this. Have you tried using your BTID and password or which ever username and password that you used when setting up BT Parental Controls. If you would like to view this content please Allow Cookies Cookie SettingsAsk the BT Community. If you report a fault with your broadband, we'll send you a Mini Hub straight away at no extra cost. 80% of BT customers gave favourable overall satisfaction. 125+ HD channels (on top of Freeview) Unlimited tablet and mobile TV. How to Find Your Model Number. Parental Control. BT Parental Controls. Parental Control has been designed to provide control over children’s use of Now TV. Re: Accessing BT Parental Controls. on the device you'd like to apply these new parental controls to - switch airplane mode on and off, or restart it to apply the controls. BT Parental Controls helps to keep your children safe online by providing filtering of inappropriate content online. 30am and 9pm. Welcome to the Community and thanks for your post! I'm sorry for the problems you're having managing your Parental Controls. It works by looking at the main purpose of the site. You can also control the hours during which the filters work. I have parental controls turned on for media streaming which I assume is causing the problem. The key features of BT Parental Controls: Protects all devices (computers, laptops, tablets, iPads, handheld devices, smartphones) that connect to your home. . sending a text message to someone Community. 28. Bills &. For example, if controls are on and WhatsApp is in the allowed website list, WhatsApp works. It’s important you choose a passcode that’s different to the one you use to unlock your device. Hi kimb1, BT Whole Home Wifi Mini system does not support scheduling (blocking certain devices from using the internet as specified times). Hi @MatrixProfessor the Parental controls are applied on the network and not the device so the block will apply to everything on your broadband connection. BT Broadband includes the following security features for all customers: BT Parental Controls. [email protected] at any time for free. All plans come with BT Virus Protect security software with McAfee (which safeguards up to 15 of your devices), BT Parental Controls, and up to 1000GB of storage via BT Cloud. Bt Parental Controls Email Notification. Proxy sites divert traffic via an innocent address, unobstructed by any filters. There are three re-defined levels of restriction: Light, Moderate and Strict, but you can tailor these levels to your own requirements. Providing your BT Parental Controls are switched on, your filters are on by default 24 hours a day, 365 days a year. My BT App The quickest way to manage. We’ll give you a switching date – usually within two weeks, unless you choose a later date. Reply. You can adjust these settings in the mobile section of MyBT. Log in to hotspots using your BT ID. If you’d like to change the. When I log into MYBT it says parental controls. . You can: Use services. My online account says it's activ. Ask the BT Community. How do I update the software version of my Hub? How do I clear my statistics history? How do I check my usage history? Save the device configuration. Full Fibre’s rolling out across the UK, with thousands of homes connected everyday. Parental Controls not working. Welcome to BT is the essential place for a new customer. I'm sorry you're having problems blocking that service. They also plan for 95% of UK homes to have the option to switch on a 'Family-Friendly' search filter by the end of 2014. What can we help with? I'm moving home. Find out how to fix any problems you might be having with BT Parental Controls. Connect for as long as you like and save your mobile data for when you really need it. I used to use them and since going full fibre I never really realised they weren't working until I thought I best set it up (I thought maybe they needed setting up again) but no. If you delete your account – your settings will be lost. Up until last week I was getting the speeds I pay for and bt can see this on there side. Hi, I'm trying to access BT Parental Controls and the website says to: Log in to My BT with your BT ID; Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls; The only problem is that there is no 'Manage your extras' on the homepage. Then click 'Setup BT Parental Controls' Cyaose your kids can online 4. We don't recommend turning off your wireless as our Hubs can give you superfast connections with a wired and wireless connection at the same time. Clicking on "Manage BT Parental Controls". Choose a pre-set filter levels from Light, Moderate and Strict, or customise the blocked categories. Solved: Do the BT Broadband Parental Control Settings Carry Over to the BT Hot-Spots? If not, can Parental Settings or Controls be applied to BTLike HomeSafe, BT Parental controls also have HomeWork time setting. Switching off BT parental controls or changing to a public DNS server (So no BT controls) fixes the problem. My parental controls aren't working. Trend Micro includes malware protection, a password manager, a VPN, a secure browser, dark web monitoring and parental controls. Go back to: Broadband help. Can you please help with blocking objectionable sites through parental control. 168. @EggSniffer. com & Community; Broadband. You can contact the NSPCC Helpline by calling 0808 800 5000 [email protected]. 10-02-2023 21:23 - edited 10-02-2023 21:24. This information applies to iPhones with iOS 12 and up. Enjoy unlimited data from just £15 for the first 6 months. I've got a problem with BT Parental Controls. You can select Parental Control on specified channels /programs via your set top box. For some customers, a message may appear whilst using an internet browser. I want to add extras or upgrade. on 22-06-2023 8h35 14 Views Message 1 of 1 Parental controls Hello All. What's more, BT throws in a few broadband extras for free. NOW – 192. However, if you prefer a permanent removal of the filters, follow the steps below. Hi @337allan. Thanks for watching! It would be greatly appreciated if you liked and subscribed!Music: Logic-Man of the yearCheck out our Twitter - children safe. Going to "Manage your extras". BT Parental Controls has three predefined filter levels that you can choose from (strict, moderate and light) that will apply to any. Home phone including Digital Voice; BT Mobile; Email. I have tried all the troubleshooting, making sure the DNS (Protocol V4 & V6) are both set to auto on all devices, checked I. Selecting your model allows us to tailor our support site for you. To manage your settings, you need to log on to your BT. The Account Holder needs to set up and maintain this service. Click on Add user to create. We know that children, particularly. BT parental controls. You’ll get our best-ever TV box. Parental controls wont turn off. We would appreciate it if you could take a couple of. 5m ethernet cable we’ll send out with your box. Once turned on, you’re given an option of what categories of harmful content you’d like to block. If you have the Account holder status if you follow the steps on - How to set up Parental Controls you'll find all the steps you need to. However I can't turn on parental controls. Plusnet – 192. BT Mobile parental controls and BT Broadband parental controls are controlled separately. When you're setting up the Parental Controls you can customise them to block certain categories. I just get the same message saying I need to activate parental control. If I turn off controls WhatsApp doesn’t work. To turn parental controls off on Android, you need to go to the Play Store. Half price SIM only plans for half the year. com & Community; Broadband. Press Home, Settings, Parental Controls, you can make certain changes but you can't turn it off completely because it's an Ofcom requirement for control before 9pm. I think we'll need to get our parental controls team to check this over for you, I'll send a private message in a moment so you can get in touch with the moderation team. . 1. @D1P1 thanks for confirming that, it should work on both browsers and apps. Contact us. Ensure that parental controls are managed. Options. it. You will be activated with the 'light' filter setting. icon on the upper-left edge of your screen. You will then see a page telling you that BT are activating your Parental Controls. It’s like the controls setting is off, but the controls are still active. A recent survey conducted by telecoms regulator Ofcom found that almost a quarter of parents believed their kids could. . Log in to My BT with your BT ID; Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls; Select 'Manage Settings' under BT Parental Controls and choose the Change filter levels tabThe company offers two types of broadband connection: Standard BT broadband With download speeds of up to 17Mb, this tends to be better suited to lighter home internet use. These filters will also apply if you use your BT ID to log in to BT Wi-fi. On top of that, there's the Homework Time feature to limit access to the web at certain times of the day. Here's how: Log in to My BT with your BT ID Scroll down to the 'My Extras' section and click Personalise your settings in the 'Parental Controls' panel Slide the button to ‘Off’ in the BT Parental Controls section and your BT Parental Controls will be switched off To turn them back on slide the. Before upgrading, using the 'old' BT Smart Hub the Parental Controls worked fine. Once activated, the filters will be live on the network within two hours.