Yes, for the record I have tried rubbing alcohol. put it into battery storage mode, then wake with charger like then it arrived. I was unsure to RMA because there are probabilities to receive a new unit with the same problem or even worst. RMA wait time? Question I sent my steam deck in on 12/23/2022. 1. It's unfortunate because the Steam Deck really is a great device, but it's defect rate just seems way too high. Some people are reporting issues with 0% battery or not being able to turn the Steam Deck back on unless plugged in after it shuts off randomly. Yesterday evening I created a support ticket, today I got the RMA label to send back the Steam Deck. ago. The system will not go to sleep in this mode. At the time I got the deck, I assumed it was a steam in the material and ignored it. Limited Edition carrying case with removable printed liner. Try to message Steam Support about it already as they will take plenty of time to start the RMA process. 1 year warranty US, 2 years in most of the EU. Requested an RMA Thursday 19th, received RMA email Friday 20th. " "We're happy to announce that Steam Decks will start shipping in Japan, South. Seal the box well with packing tape and attach your shipping label to the box. Such as with monitors, it can differ slightly from others of the same model. Steam Deck OLED announced (Better battery life, 7. RMA time . Honestly though, yes it’s valve, decent warranty and returns policy. Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. My experience with RMA was good too (damage wasn't my fault) . Way too many herp derp rma posts and people posting issue with programs I have installed and simply ran. I’m 100% sure there are people on here who have done an rma for small shit and spent zero time gaming on their deck. Screen spots w/ 512GB model - Not what I thought (my RMA experience) Before getting my SD, I had read all the stories about spots on the screen. Then I got a tracking email August 13th for my replacement steam deck. Choose Battery storage mode, and confirm. Am I screwed with my deck? : r/SteamDeck - Reddit. The Steam Deck should boot into the BIOS menu. Steam Deck OLED Available Now! Make Your OLED Dreams Come True!. Steam initiated an RMA. You may have to briefly plug the charger in to get it to. 188 comments. This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. That doesn’t work, I guess RMA time. Fingers crossed. I got an RMA on my first one since the fan wasn't spinning up and it was causing thermal faulting. Unit arrived at warehouse (Netherlands) on April 4th. My deck had to be RMA’d on arrival as it wouldn’t charge at all, it would work fine plugged in but wouldn’t charge up, discharge from use / over time (over a span of a few days). 5/23 - FedEx delivered the RMA to Valve. Uh oh lmao. Unit arrived at warehouse (Netherlands) on April 4th. 160-plus hours into Elden Ring, I’m sure of one thing: the single most annoying thing about my Steam Deck is its whiny fan. Literally nothing happens when using them. Valve is shipping hundreds of thousands of units in the first few months, and possibly a million in the first year of the Steam Deck. Tech Support. * Now here is where we are going to deviate a bit from the steam support advice. Include the following items inside the box: RMA instruction sheet, bar code up. TekSone 512GB - Q4 • 8 mo. We'll see. The first one had mushy triggers and an enormous stick drift on the right stick. October 12th - Product repair complete and ready to ship your items, tracking information provided. Reply. thoughtsofspeaking Jul 20, 2022 @ 10:53am. ago. my Steam Deck stopped charging after connecting it to an USB Hub. Unit arrived at warehouse (Netherlands) on April 4th. I received my 512GB Steam Deck back from Valve! In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was. as long as it has battery, and as long as the theft doesnt remove it or isolates it, maybe you could recover it. my new friendSo. 3. I had to RMA my deck because it came with a broken L1 button and also told the support about the high pitched noise. Repairs for issues covered by warranty are free of charge. Have the RMA paperwork in the box as the first thing support would look at when opening it. • 2 yr. should i just RMA this or is there anything I can do to fix it easily without breaking warranty? Showing 1 - 12 of 12 comments. I still have no update and waiting for a new unit to be shipped to me. UK RMA Experience. We are unable to modify the RMA at this time as it has already been processed. Update: Steam sent me another one, and it arrived today (Sunday. 50Whr battery; 3-12 hrs of gameplay (content dependent) 45W Power supply with 2. Thanks for using Steam, Zoe. Hi there, You can adjust your haptics calibration from Steam > Settings > Controller > Calibration & Advanced Settings. What is more valuable to some people: potential weeks with no Steam Deck or $30 and an hour at most to fix (and no additional downtime with your Steam Deck)? How the Steam Deck RMA Process Works. I just posted a thread on this. my Steam Deck stopped charging after connecting it to an USB Hub. Considering an RMA. Odd because the RMA thing said they would repair or replace, no mention of refund. Starts with 'FX', 'FW', or 'FV'. You will receive instructions about how to conduct your return once the replacement or repair process has been initiated. I had to RMA my first steam deck for exactly this problem. We are happy to announce today that our new Steam Deck repair centers are now open. Let battery drain below 40%. Will update with any new details to help future purchasers! Edit 1: Shipping label created and package received by FedEx on March 7th. I had a similar problem on my first 512GB Steam Deck that required it to be RMA'd for a 2nd time. Update 11/28 - Here’s the response from Valve… unbelievable. bring your phone with the email in case they need to scan the barcode from the email. All trademarks are property of their respective owners in the US and other countries. ago. 25 pm. This can take 5-7 business days. Make sure your Steam Deck is off and plug it in using the charger. Steam initiated an RMA. 24/03 -> 8AM I sent the Steam Deck through DHL. and than you have to wait 2-4 Business day to get the shipping information. Literally nothing happens when using them. r/SteamDeck. Now they request very personal information like full phone number and address. Bought the 512 gb one and it got shipped through ups first time it was coming it said the adress was change requested by sender it gets shipped to the wrong adress message steam suppirt ship out another one same thing happens can anyone help or tell me why its happening. If you don't get the answer you are looking for, check our r/DeckSupport - our dedicated support sub!. Got my Steam Deck back from a second RMA in December. Wi-Fi 6E. Steam Deck 3. 76561198296098152 Aug 28, 2022 @ 1:54pm. Replaced the screen. They ended up accepting the RMA even with 256 ssd and sent a replacement device on 1/3. Received my replacement on 3/29 or 3/30, I forget. . Valve didn’t fix it, they sent me a whole new deck. 21: I received broken steam deck and contacted steam support. Using the D-Pad and A to select, navigate to "Setup Utility". You should only include your PSU if you are returning your device for a charging issue. Also, every time you open the Steam Deck, you degrade it. Steam Deck - STORE COMMUNITY About SUPPORT Install Steam login | language Store Page. They are center Calibrated, but the base of the sticks is not centered/horizontal to the shell. This is Lightspeed :-) #18. 4. Also, I bought this Deck (256GB) second-hand. I'm surprised there's not some calibration that makes your off center the new center. We don't have additional details to provide at this time. 1. " "We're happy to announce that Steam Decks will start shipping in Japan, South Korea, Hong Kong, and Taiwan on December 17th via Komodo, our official Steam Deck distributor in these regions. In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was broken. As they didn't told me anything, I asked a week ago about it and they told me they would update the ticket when the warehouse had any news. how long have you waited to get your RMA? I. It is supposed to be getting in today. 07. Replaced the screen. ) Step 2: Remove the shield screws and then the shield itself. If you encounter an issue and need to send your Steam Deck for repair or replacement, devices will now go to one of our repair centers. These orders will start shipping on December 17th. Second re-image and this time Steam Deck's own built in "reformat" function destroyed my MicroSD. if the first one is defective, id rather give them a year to. My Steam Deck had an issue with the battery not charging past 53%. Will Steam Deck work with PC VR headsets? While technically a PC VR headset can be connected, the Steam. Mas mahal nga lang sila ng konti pero iwas sakit ng ulo sa pag RMA. I left a couple notes inside asking for it back rather than a substitution. Calibrating will show the Steam Deck the proper range it should be using. They sent me an rma shipping print on the 28th of november. 27/07-Steam deck crashed and refused to show anything other than a black screen. If it goes above 10 workdays without further information it can be considered to be a bit slow and querying the progress becomes suitable. I still have no update and waiting for a new unit to be shipped to me. TR4N5C3ND3NT • 23 hr. no, ive bought many things with 30 day return periods. I was looking into the same. Everyone getting a Steam Deck will have roughly the same level of IPS glow. If you have any other questions in the meantime, please let us know. And just like its. That is completely unacceptable as far as I'm concerned. I was told by support that turn around time is 5-8 business days, but reach out if it’s been longer than 2 weeks. EU 512GB 18. Unlike this example, my Deck took 6-7 days shipping time, so for my RMA that they received on June 10th, I'd estimate I'll get it back around June 28th. redeyemaster 512GB • 1 yr. Miffen May 27, 2022 @ 12:09pm. ago. my Steam Deck stopped charging after connecting it to an USB Hub. - Send out my Steam Deck on May 18th. A solid white LED indicates the Deck is drawing power. It does seem like they'll be repairing rather than. Add a Comment. The b button got stuck I'd say 30% of the time after a week of use and the leftside buttons on the back where supereasy to press which happened accidently as a result. usually anywhere from 6-8 hours. EU 512GB 18. Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. 5/26 - FedEx picks up replacement. Choose Battery storage mode, and confirm. 1. darth miike Apr 30, 2022 @ 12:22pm. Thanks all. The second thing is that the “Steam” button on the bottom left, next to the screen, does not work when I have the stick drift. I know burn in takes extreme scenarios. Hello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. Photo by Sean Hollister / The Verge. pingus25 64GB - December • 1 yr. iFixit plans to start offering Steam Deck replacement parts this summer, iFixit’s Kevin Purdy tells The Verge. I thought I would go over my findings after going through 3 RMAs: First Deck: Broken Power Button (mushy and would have to be pressed really hard down to register input) 2 Stuck pixels (bright green and bright blue pixels in. Simply run the tool or commands the other way around to restore the backup to your new deck. 7. To put it to sleep or wake it up, I had to press the button 10-20 times. I know burn in takes extreme scenarios. 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. Go down and select Devices. The hardware failure rate for all PCs is somewhere between 0. 04. The Steam Deck is on its way to Valve, I'm from Austria by the way. These orders will start shipping on December 17th. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week after. As a 2-time RMA'er on the east coast, that's been my experience at least 🙃I believe a portion of Steam Decks have faulty Wireless Cards. Include the following items inside the box: RMA instruction sheet, bar code up. Not sure where else to turn to for assistance, this seems to be a very cut-and-dry case for an RMA so I'm pretty stunned to be told the damage is not covered. ETA is March 9th! Edit 2: Left origin facility March 7th! Edit 3: As of 5:32 AM, March 9th, Steam Deck is out for delivery! Final Edit: 11:04 AM on March 9th, the Steam Deck arrived. The first RMA was for an extreme right thumbstick deflection, basically pegged out in the full up position when it was actually centered. I've been asking to steam support about the RMAs but they keep saying "we are steam support, we don't know, that's handled by RMA department". or maybe glue a chain that you can link to a backpack or something. 5m. Apr 11 (AM): Steam Deck Arrived at Eindhoven Facility. #1. Not sure if these parts are compatible or if there are better options. If while the issue is happening you plug the official charger (or any charger), it'll get permanently stuck on that speed, requiring the battery storage fix. Only hard rebooting the deck or using the steam button to close the game would stop the issue. how long have you waited to get your RMA? I am based in Germany. They basically said it’s a factory defect and it will get worse with time. I contacted valve support, but I don't think I want to RMA my deck and wait two weeks for a new one to come back, only to have. Steam initiated an RMA. Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. 15 hours ago · Steam Deck OLED announced (Better battery life, 7. how long have you waited to get your RMA? I. how long have you waited to get your RMA? I. The worst RMA Experience. I still have no update and waiting for a new unit to be shipped to me. Posted: Jun 24, 2023. delivery. 188 comments. So I soon get my third SteamDeck. Enter bios on power on (power + Vol+) with power supplier disconnected. You should only include your PSU if you are returning your device for a charging issue. So i received my deck last week (the 64GB) Version and as you can imagine, 64GB is too small for any AAA title. #15. Try letting the steam deck completely drain the battery, it may solve the problem. 28/03 -> My Deck arrived at the warehouse (NL) from Spain. Navigate to the Power menu. my new friend May 13, 2022 @ 10:06am. Useful resources: Servor's Enhanced FAQ | Servor's Enhanced FAQ Thread (with more answers in the comments!) | Our Wiki Guides Page. No company ever asked me to provide full contact details to initiate an RMA process before. Played on it for probably a total of 10 hours before I noticed a few dead pixels popping up on screen. May 6: didn't hear anything from steam but almost as. how long have you waited to get your RMA? I am based in Germany. 2. Randomly, deck will throttle to 200/400 and recover in 10-20 sec. They are center Calibrated, but the base of the sticks is not centered/horizontal to the shell. The few posts I found indicated that an RMA was the only solution, so I reached out to steam. When can I expect to receive my replacement?Will update with any new details to help future purchasers! Edit 1: Shipping label created and package received by FedEx on March 7th. SPARTAN VI said: Wife and I got our Decks today. blackbalt89 • 1 yr. put your RMA slip inside the steam deck box. 13 April 2022: Got shipping notification from Steam. Please try the following: Unplug and re-plug your PSU from the Steam Deck; wiggle the plug a little to ensure it's plugged in all the wayFor now, if your Steam Deck does go 'missing' in transit, file a support ticket with Valve and work with the shipping carrier for lost package protocols, and hopefully, your much-coveted Steam. Rumble motors are in controllers like Xbox or playstation. On the Steam Deck, select your profile picture in the top-right corner > select "Account Details" > select "Devices" > select your Steam Deck > scroll down to the Fan Manufacturer details. Update 11/28 - Here’s the response from Valve… unbelievable. Oriax Dec 22, 2022 @ 2:04pm. My fix is only applicable if the bumper switches aren't defective, in which case you will have to RMA your device. Budget is $1300Step 1 Prepare your device. You should see the Steam Deck power off, and the power LED will blink three times to. So. . 1 year manufacturer warranty that covers defects. On the other hand, the buttons on the Q2 Deck felt mushy. Valve was really quick and after 3h I had my DHL shipping label for return. Please note the statutory warranty in your jurisdiction will apply to your Steam Deck. 2. This is my RMA timeline: 23/03 -> I noticed my Deck B button is faulty so I opened a support ticket asking for RMA. YMMV. Of course this was during the queue and as of now there’s no more queue but I. how long have you waited to get your RMA? I. The system will not go to sleep in this mode. They got the Steam Deck within 2 days on Wednesday. I sent in my steam deck with the same problem for an RMA. If you RMA, your next Deck will have nearly identical IPS. Donations are appreciated, but not necessary:paypal. 9,031. 7. Steam Deck. Thanks all. I still have no update and waiting for a new unit to be shipped to me. The Steam Deck should boot into the BIOS menu. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. It's great that the Steam Deck is so open and customisable, but as a premium piece of electronics I expect the OEM hardware to last more than a year without becoming defective and shouldn't be. Steam Deck with serial number xxxxxxxxxxxxxx, placed inside original carrying case. Both left and right trackpad are not working. • 2 yr. I already contacted Steam Support so please don't comment telling me to do it. It’s the least of my problems considering everything else is working perfectly, I rather keep this minor issue rather than RMA and getting back something more troublesome Positive United Radio RMA. Steam Deck > General Discussions > Topic Details. #4 <. I talked to steam support about 2 weeks ago on Sunday the 12th and was able to have them get me the info to send in my Steam Deck that same day. CLICKY BUTTONS-The Steam button, triple dot button, and power button were all raised around 1mm higher and actually makes a satisfying and tactile “click” now when pressed. 00/Count)For Reference, here are the details on the "repair". This was already concerning as I did not want my new one repaired, rather it should be a new one. It only works if you press the middle of the bumper. 2 days ago · A new Steam Deck Client updater was released today that brings in a bunch of different bug fixes, as well as some gyro improvements. but nothing so far. It's as if the Steam Deck has lost all communication with the battery or the battery is dead. no, ive bought many things with 30 day return periods. I waited two and a half weeks for the replacement to get shipped… only for an empty case to arrive. So if you sell your deck for $800 after paying $700 for it you're automatically. Perform this BIOS drain 1-2 more times until the deck is so low on battery that it can no longer even make it all the way into the BIOS before dying. My Steam Deck which I've only had for a couple of months developed the fan rubbing noise that others have mentioned. Still running fine no issues. . You may be required to pay additional shipping costs. All time are EST, and I am located in Michigan. Regarding to my steam deck, I only had the backlight bleed issue, everything else works very well. After spending a couple of days waiting for steam reply and going back and forth with stock answers i was finally. Let your Steam Deck sit overnight until it has shut down on its own. So basically I will have 3 choices:. ( Yes, I know, some of you are scared. - RMA process gets started on May 17th. At the time I got the deck, I assumed it was a steam in the material and ignored it. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. 1TB NVMe SSD. Apr 21 (PM): Confirmation that warehouse had received (lots of chasing to confirm this in-between) April 22 (AM): Shipment Preparing Email Received. technically thats a faulty screen, anything thats not 100% is faulty. My new deck works perfectly. They opted to repair the last time. My fan RPM is above 4000 so my fan isn't dead either. Leave the deck on this screen until it dies on its own. 64 GB Steam Deck to Germany 22/03 purchased 24/03 shipped with GLS 28/03 shipped by GLS to the UK because who knows why 30/03 now says it gonna be shipped back to ValveSteam Deck OLED Available Now! Make Your OLED Dreams Come True!. I still have no update and waiting for a new unit to be shipped to me. The button clicked every time, so I thought mechanically everything should be ok. There were a couple of layout regressions that were fixed for EULA dialogs and the quick access menu, the UI of the gyro calibration readings was fixed, and the device will no longer be randomly recognized as a. #2. Reply [deleted] • Additional comment actions. We apologize for the inconvenience. I received this device from one of my clients for the repair with the intermittent L1 button, and successfully repaired it by replacing the tactile switch. The switch itself does not wobble when pressed due to the trigger bracket keeping it in place, thus preventing it from breaking the soldering in the long run. I've been asking to steam support about the RMAs but they keep saying "we are steam support, we don't know, that's handled by RMA department". Part of the RMA instructions say: Include the following items inside the box: RMA instruction sheet, bar code up. how long have you waited to get your RMA? I. My Steam deck has a decent amount of backlight bleed but it’s only noticeable when the display is pitch black. Nonetheless I sent it back. Last edited by invision2212 ; Oct 15, 2022 @ 3:53pm. Sign in to your Steam account to review purchases, account status, and get personalized help. One in 1000 neediing an RMA is an acceptable. I had an issue with 512GB Steam Deck where L3 button was not registering. bring your phone with the email in case they need to scan the barcode from the email. We don't have additional details to provide at this time. even though ur deck is 99%, its not 100%. UPDATE, sent my Deck on Christmas Eve for them to receive the device on NYE in Salt Lake City. I just wanted to take a moment to vent over the terrible experience I had dealing with Valve and their RMA service. However, wife's Steam Deck refuses to boot. If not, I'll probably just cut my losses and get a refund. The QC process is likely tuned to get more units out asap and fill orders asap right now and that's fine. The power button is great now as well, it's clicky instead of mushy. Some people are reporting issues with 0% battery or not being able to turn the Steam Deck back on unless plugged in after it shuts off randomly. New Steam Deck arrived that Saturday 1/7. It was delivered and signed for. You may have to briefly plug the charger in to get it to. From what I've seen, a number of people have had to wait about a week to two weeks before getting the replacement Steam Deck. So I had to contact Steam and set up an RMA. 52 minutes ago #8,057 Zulith said: Figures. When I inquired about turnaround times I was told to expect a 3-5 business day turnaround once they received my unit. 21: I received broken steam deck and contacted steam support. breakfreepics • 10 mo. Yeah that seems to be the general time frame I'm seeing online which sucks. ago. Can Steam Deck be used as a PC controller? Yes, you can connect your Steam Deck to a PC via Remote Play and use it as a controller. 7. Mar 31, 2020 149. Wilqu. 1. Today I finally received my replacement Deck. Steam initiated an RMA. Yeah, I wasn't sure if I'd get a new Deck or mine repaired, but it looks like I'm getting mine back which I'm not upset about. Steam Deck Broke Again After Being Returned From RMA. FedEx delivered my unit to RMA warehouse 3/14. Both left and right trackpad are not working. arrived at rma center dude, forget about the deck for a few minutes and buy a lottery ticket. I received my 512GB Steam Deck back from Valve! In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was. All Discussions Artwork Videos News Guides Reviews. Well, you no longer have to do it yourself as Valve have officially opened up some repair centers.