Free tutorial. Telephone: Please contact a customer service representative using one of these telephone numbers: Information - If you are in the Philippines and wish to learn more about obtaining a visa to travel to the U. Companies outsource to the Philippines because the country offers a favorable cost structure, with competitive wages and lower operating costs compared to other outsourcing destinations such as India and China. For as little as $347 per month, per employee, you can have a dedicated. Colombia →. Not surprisingly, the Philippine BPO industry managed the pandemic better than almost any other. Live chat answering service. One of the many reasons why western companies choose to outsource work to the Philippines or work with a BPO company based in the country is the low cost of labor. No download, no setup & no registration needed. Animation and Design. They can assist your many departments, providing support in sales and marketing, web, administration and HR. Australia: +61 863 652 831. According to Statista, the average US citizen would need between 58K to 99K USD per year , while the average Filipino citizen can live comfortably with between 9. The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with. It is undeniable as to why they had to invest in outsourcing staff. This chatroom is also available from the Filipino Chat page. The country goes above and beyond to promote and protect the industry. Generate leads and deliver excellent customer service online. A beginner's guide to finding, hiring and managing Filipino virtual assistants to help your business. Live web chat Unlike. Our trained Live Chat customer support agents are real people, capable of chat requests in multiple languages, making it more efficient to handle an international user. 3. For Non-Agricultural members or workers who live or work. Safe, Legal Outsourcing in the Philippines. With 15,000+ articles, and 2,500+ firms, the platform covers all major outsourcing. Outsourcing to college-educated, English-speaking call center representatives in the Philippines is one of the most common ways to make Live Chat capabilities affordable for your business. 24x7 Live Chat Support. Globalized and easily accessible technology. Top 40 BPO companies in the Philippines. With Beepo, outsourcing is accessible to businesses of all shapes and sizes. Making Outsourcing in the Philippines and Dominican Republic work for you. Get your dedicated team working effortlessly with our research-backed onboarding process. Secure and high-speed internet connection. SOUTHFIELD - Diva Tech Talk interviewed the data-driven duo of Amy O’Connor, Big Data Evangelist at Cloudera (and Danielle Dean, Data#1: Google. 4. With 15,000+ articles, and 2,500+ firms, the platform covers all major outsourcing. Join the upcoming Outsource Insights live session. SupportYourApp, as a live chat outsourcing support service provider, are functioning around the clock. With over 18 years of industry experience, we offer high-quality customer support and call center services. O2I's technology-driven call center services can enable you to provide your customers with high-quality call center services, while saving on your operating costs. We also provide customer. Second, compute the time you might need to complete the project. The country’s call center industry steadily expands as much as 30% annually, compared to 10-15% in India. Online chatting redefined for you to make filipino friends easily. The Philippines is home to highly skilled, trained, and educated professionals. BPO Live Chat; How to Outsource Customer Support; Benefits of Outsourcing Data Entry; Document Management Outsourcing; ABOUT US; BLOG; CAREERS; TOP TALENT; CONTACT US; GET FREE OUTSOURCING GUIDE;. 18) per month. The company initially focused on software development for Western markets. The 3 key benefits of outsourcing. ExpertCallers offer around-the-clock monitoring services, ensuring your property is constantly under surveillance. Limited-term employment, also known as fixed-term employment, is a type of agreement where both the employer and employee agree on a fixed end date. Helpware Philippines. S. Our non-technical and telemarketing call center services pricing ranges from $8 -. They can also share other information like images, links, and other files. Live ChatMonitoring is a BPO company with headquarters in Australia that offers 24/7 live chat support to companies of all kinds, from software development to consumer products. The chat process outsourcing also boosts customer satisfaction and customer experience, which are the two main differentiators of modern businesses. Over 1 million people work in the field of IT outsourcing in the Philippines, while the BPO industry’s revenue recently hit $26. We. 1. Get 3 free quotes 2,300+ BPO SUPPLIERS. Request a call back from our expert recruitment specialists to see how Outsourced can grow and manage your offshore staff. We offer offshore outsourcing of dedicated reps from American-managed offices in the Philippines. We dont have a lot of income to hire a full time person in the U. Chat Specialists are responsible for having dynamic. This gives us a deep understanding of cultural differences that helps us prevent and resolve misunderstandings or conflicts between you and your staff. If you are someone who likes travelling, visting our chat room and taking an advice would be a better way. Outsourcing to the Philippines is a top choice for businesses seeking cost-effective solutions and skilled labor. Back office process outsourcing provides you a virtual team which does data entry services, outsourced live chat service, outbound telemarketing, call center services. info@superstaff. After all, outsourcing live chat comes with a bunch of benefits reduced costs, better customer support, access to trained agents, easy. Brickwork India is based in Bangalore, India, and provides business services such as sales support, social networking, and other administrative tasks. 3. inspiring workspaces that combine the best of work and fun. Meanwhile, its capital, Manila, was listed among the top 100 super cities, landing in 8th place. With educated workers who speak English fluently, the Philippines stands out as a reliable source for call center outsourcing, ensuring a superior level of customer satisfaction. We are the trusted, independent resource for businesses of all sizes to explore, initiate, and embed outsourcing into their operations. Delight Your Customers, Drive Growth, and Achieve Success with ExpertCallers' Philippines call center outsourcing. Assess the type of outsourcing services you need. The country is a developing nation in Southeast Asia. While our services add to the potential of an enterprise, they. Here are some key statistics from 2018 about the average salary in the Philippines: (In Philippine Pesos and converted to United States Dollars) The average salary in the Philippines was PHP 161,847. Scotiabank. With live chat, your customers can talk with a real person in real-time. CPI includes the expenses for food, transportation, and, other utilities. Connect and chat with your friends. -based representatives upon request. Recover lost revenue from failed payments. Here are a few of the more significant benefits: 1. In this way, they can take much of the burden away from your in. Manage people stress-free with 100% compliance, payroll, and HR support. Canada +1 647 370 1660. S. Outsource Accelerator is the leading Business Process Outsourcing (BPO) marketplace globally. Acquire BPO is a global business process outsourcing firm headquartered in Australia, with offices in the Philippines, Dominican Republic, and the US. Step 2 » Choose a chat room. as of 2021: 1. Your BPO company helps you hire. Service Desk Analyst. Get access to fluent and skilled Filipinos; outsource live chat support agents. With just a few steps, your organisation is ready to improve chat management drastically. You can hire an excellent live chat support agent out of the Philippines, which is a terrific spot to outsource customer support. Magellan Solutions is the leading SME-focused BPO among all outsourcing companies in the Philippines. BMPlus. Philippines call center outsourcing provides high quality, full-service sales and support at a fraction of the cost A high-quality call center in the Philippines will provide you with super-friendly Americanized agents, skilled management/training, and the ability to enable complex processes for a 50% savings over American call centers. SEE MORE. How to Outsource in the Philippines (For Tech Companies) Patrick Ward Follow Jun 01, 2020 · 13 mins read. We provide full-time remote staff offshoring and dedicated offshore staffing services. The Top 10 Business Process Outsourcing Companies in the Philippines. Outsource your communications to save time and money. In this current economy, job seekers are in the driver’s seat, with an abundance of career opportunities available at their fingertips. We provide both home-based and office-based offshore recruitment staff from our office in the Philippines. Collaborate easily. Any western company or startup looking to grow should definitely consider outsourcing their business processes to the Philippines, as the country not only took advantage of the BPO boom but also. Dedicated live chat agents. Solutions. It'll dispel the myths, it'll uncover the BS, and it'll, most importantly, arm you with the knowledge and information to make an informed decision. We hire, train, and manage a live chat Philippines team to handle these. Outsourcing web design could cost as much as ₱65,000 to ₱120,000 depending on the size, complexity, and features of the website. 21. State-of-the-art facilities and robust infrastructure. Live Chat Support Provides Round-the-clock Accessibility. Our outsourcing live chat support services aim to enhance your performance to a level where even inadvertent visitors become customers after an interaction. 2M+ and average salaries for remote workers in the $400–1,000USD/month range (€353–882), the Philippines has long been a remote hiring hotspot for tech companies. labor market remains as strong as ever despite rising inflation rates. Live chat support outsourcing Philippines services include flexible, focused, cost-effective & service oriented email support and live chat support. EDT. “The BPO industry has historically been. Our services cover more grounds than in-person sales calls. What is Chat Support Benefits of using live chat support. Our high-end industry-specific technologies and tailored services will help. An inbound call centre is operated by a company to administer incoming product or service. Helpware also provides a broad spectrum of customer service solutions, such as email support, phone support, live chat, and social media management. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing. In the 2014 list of Tholon’s Top 100 Outsourcing Destinations, India and the Philippines ranked first and second place, respectively. Outsource Customer Support to the Philippines. We can offer you and your clients the following BPO services from highly trained workers in the Philippines: Customer Support Staff (online text and video chat support and telephone support) 247 Live Remote Video Monitoring and Remote Surveillance Staff- for Loss Prevention, Inventory Control. : +1 809 834 5885. 0. Outsourced customer support that feels like having your own remote customer service team. Nonetheless, an individual working in the Philippines typically earns around 44,600 PHP ($885. Among all the unmatchable features of DeskMoz, the ones being enjoyed the most by DeskMoz’s clients are- 24×7 (350+ days) managed live chat service by experienced chat agents, in-house chat agents (no work from home or freelancers), integration with 1000+ apps, dedicated manager & robust dashboard. : +1 809 834 5885. Welcome to STAFFVIRTUAL! STAFFVIRTUAL builds teams of customer support, back-office and IT professionals in the Philippines that play a meaningful role in the growth of our client’s businesses. So, let your friends at DeskMoz’s outsourced live chat operators services take care of your live chat support, onsite conversion, sales lead generation & customer satisfaction 24×7 & you do what you love doing the most; growing the business. US$15. Many companies with in-house live chat support teams leverage offshore outsource to countries like the Philippines to gain 24/7 capabilities. Cost efficiency. Customer service live chat is a vital component of this multi-channel experience. Here you’ll find a booming population of young people who speak English as well as they speak Tagalog – both of which are the country’s official languages. Every year, the sector generates nearly $30 billion worth of revenues. We are the leading provider of live chat support outsourcing services. 24/7 Monitoring. Micromanagement. We are the trusted, independent resource for businesses of all sizes to explore, initiate, and embed outsourcing into their operations. The Philippine outsourcing industry is said to be the biggest contributor to the gross domestic product (GDP) of the country. This is why businesses outsource their animation projects to the Philippines where highly skilled and creative animators charge lower costs. The kind of support offered is Live Chat support services and Email support service desk. We have over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 2500 BPOs… all designed to make it easier for clients to learn. OA's Zoom. Naga City, Camarines Sur. Alorica is one of the best-known and established outsourcing suppliers in the country. We leverage our access to an exceptional talent pool. Offshore accountants in the Philippines can also provide businesses with access to a wider pool of talent, as they can recruit from a large population of over 100 million filipinos. 15 Best Customer Service Outsourcing Companies Of 2023. You get a dedicated client success manager who’s there to ensure everything goes smoothly from day 1. MVP is shaking up the offshoring and outsourcing industry with top-of-the-line methods and processes, to get. Dedicated team of experts for each project. Live chat outsourcing offers an effective customer support solution that is flexible, scalable, and saves time and cost. 00. Get the best live chat support for your business by outsourcing to the Philippines. Clients—current or potential—may reach out to a business via live chat for a variety of reasons: Seeking support or troubleshooting for a product or service. The benefits of outsourcing IT help desk to the Philippines cannot be overlooked as these highly trained staff can act as the first point of contact for all technical enquiries, competently resolving simple issues and escalating more severe complications to more senior employees. The surge in online shopping has made it a necessity for commercial entities. We provide end-to-end digital support for companies; startups, Small and Medium-Sized Businesses (SMBs) and enterprise companies who require specialist digital skills. Since we manage the entire recruitment and on-boarding processes for you, this saves you a significant amount of time and money. Read on and stay up to date on various topics related to digital customer contact. Digital Minds BPO was founded in 2010 to provide businesses with reliable and affordable outsourcing solutions. 1. Step 1 » How to use chathub chat. Intellectual capital for total outsourcing solutions. The company continues to use outside firms for advertising and marketing. Connect with us :Cost-Effective Solutions. Technical work like software development is sent to India with extremely low-skilled specialists and high turnover. 10 Companies That Outsource Live Chat Support. Our highly skilled and efficient team. As one of the leading outsourcing providers in the Philippines, our company only hires expert candidates with proven success. Chat with an outsourcing expert today!. Grow your business with Outsource-Philippines!Get access to fluent and skilled Filipinos; outsource live chat support agents. Hiring an in-house customer support team is not an easy task, can be expensive, and inconvenient. In the economically vital business process outsourcing (BPO) industry, which provides support services to companies from Amazon to Zoom, revenues increased 10. Whether you’re a small business looking to expand your team or a large multinational whose HR team is under pressure, outsourcing your recruiting process is the perfect solution. Cyberbacker offers various services for clients, like customer relations, social media and ads marketing, and administrative tasks. Digital Minds BPO is a renowned business process outsourcing firm that specializes in providing exceptional customer service and support to global businesses. Philippines. Optimize resources and operations. Live Chat Outsourcing Philippines is simply the best strategy towards turning your business into a hub for efficiency and growth! Live chat outsourcing has. Nike has no manufacturing plants of its own but chooses to outsource the work to contractors in the Philippines, Vietnam, China, Indonesia, and Taiwan. Tap into an always-available pool of culture-fit talent within the same time zone. As much as possible, the monthly budget must be set realistically set in order for you to track your investment, measure the return on investment of outsourcing to a. We can support you by phone or through our secure live chat service. You provide us with your set criteria. Employee outsourcing to the Philippines is a rapidly growing industry. By outsourcing live support operators to the other side of the globe, companies can take advantage of their offshore team’s time zone to allow for round-the-clock live chat support operations. In short, The Philippines, the long-standing leader in offshore outsourcing, is facing some real hurdles to regaining full-service continuity and scale. Experience the benefits of live chat outsourcing and improve your customer satisfaction today! The Philippines is a great place to outsource your customer support needs, particularly live chat. Outsourcing social media management to the Philippines is a staple of most startups, small and medium-sized businesses. The Consumer Price Index (CPI) in the Philippines is significantly lower compared to other countries in Asia. With 15,000+ articles, and 2,500+ firms, the platform covers all major outsourcing destinations, including the Philippines, India, Colombia, and others. Chat with people from philippines as guest (without registering) in yesichat's chat rooms. The cost of customer support chat outsourcing largely depends on the country you are outsourcing. The Philippines is a low-cost outsourcing destination, with BPO providers offering premium support at half the cost compared to many other countries. Customers today want you to value their time. We operate in a fast-paced, dynamic environment and make an impact to millions of customers across the globe. Provide 24/7 customer service in various languages and through various tools. On one end of the scale, our team has handled the most complex global executive. We provide tailored 24/7 outsourced technical support designed around the needs of your organization. The Philippines has a relatively low cost of living, and by. Rating:. We provide tailored 24/7 outsourced technical support designed around the needs of your organization. Automate live chat sessions for support, sales and enterprise processes through dynamic UI and Natural Language Processing (NLP) technologies. With 15,000+ articles, and 2,500+ firms, the platform covers all major outsourcing destinations, including the Philippines, India, Colombia, and others. With up to 20% global call center market share, the Philippines has overtaken India to emerge as the world’s largest BPO destination and industry leader in contact center outsourcing. Finding An Excellent Outsourcing Company in the Philippines. Free Philippines chat rooms for you to join and create for your friends to hold discussions and enjoy random chatting and group chatting in Philippines. Like Telstra, Optus is one of the largest telecommunication companies in Australia that outsource in the Philippines. Outsourcing accounting in the Philippines is your one stop solution for your bookkeeping, accounts payable and accounts receivable management needs. VirtualStaff. OUTSOURCING GUIDEOur Philippines chat rooms are the perfect place to meet people from all over the world and practise your Tagalog, or any of the other regional languages spoken there, while also picking up some helpful local slang and expressions from real locals. Our specialised chat operators are well-trained, experienced, and capable of resolving customer queries quickly and effectively. But avoid so-called “intelligent” chatbots for pre-sales and basic live chat services for websites!The benefits of live chat outsourcing can lead you to customer engagement,. In 2010, Cloudstaff identified the Philippines as an emerging market for outsourcing services and expanded operations to the region, commencing with a small team of only seven staff. Outsourcing Live Chat Services: Key Factors to Consider. We focus on offshoring recruitment for IT, software, digital, design, marketing, finance, HR, sales and other technical or specialized roles. m. Live Chat Support Provides Round-the-clock Accessibility. Our team takes the pressure off your chat support systems and becomes the cornerstone of your customer service effort. On the other hand, if you don’t have the time or resources to build a sturdy live chat team, you don’t always need to. S. At Invensis, we have more than 600 plus delighted customers across timelines and geographical locations. South Africa: 083 288 5042. Since its early beginnings over two decades ago, the Philippines has grown into the world’s largest and leading call center outsourcing destination. Telstra. Optum, a part of the UnitedHealth Group, outsources its global solutions team to the Philippines. In particular, the company taps 225,000 volunteers from its offices to complete various service projects across its many host countries. Structural Drafter Outsourcing Philippines. As a business owner, you must ensure that everything you do is legal—both your country’s laws and the laws of the country you are sourcing from. [24]/7 Customer Philippines, Inc. Bruntwork offers cost-effective solutions for sales and telemarketing needs in the Philippines. sales@loopcontactsolutions. Dominican Rep. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe. Have access to experienced and fluent outsourced live chat agents from the Philippines. Founded in 2000, One Contact Center pioneered the offshore outsourcing solution in the Philippines. It’s not that simple. More recently people know me as the guy to go to for how to replace themselves and live the 17-hour work week (yeah, similar to the 4-hour work week…but I’ve been there, and. Outsourced. Agents in outsource live chat call centers are dedicated to providing the highest customer satisfaction and utilize the latest live chat software. If you have 4 reps operating at $30 per hour from 9am to 5pm, Monday to Friday, it would be around $1,680 per week or $349,440 per year. This company designs, develops, and sells consumer electronics, computer software, and online services. We need friendly, helpful associates in our Customer Service and Call Centers. With us you can meet new friends from all over the world. Our live chat support experts are highly trained, U. Partner with us now! Let us help you grow your business. Companies can take advantage of 24/7 agent availability for customer support. and. Magellan Solutions. 250 - 999 employees. Whether you already live in the Philippines or are just curious about it, our chat rooms are. This is because they can pay experts in India at $17,000, compared with $100,000 for a senior I. The team provides 24/7 world class customer service to North America and UK customers. Australia: 290-370-206. Why do companies choose to outsource work 1. Outsource to the Philippines for US Based Businesses. The registration is not necessary. Published: January 5, 2023. The World Bank’s partnership with the Philippines spans 78 years, providing support to the country’s development programs and projects. When managers excessively control and monitor employees’ every move, trust erodes, and creativity suffocates. Step 5 » Chathub Language Filters. Outsource-Philippines is one of the leading and most trusted outsourcing companies in the Philippines. Benefits are being mandated to keep the employee increase going. Olark live chat software. “A significant benefit of outsourcing to the Philippines is the substantial cost benefits. OfficePartners360 (“OP360”) OP360 is a global business process outsourcing firm that offers 24/7/365 professional services. Outsourcing time-consuming tasks allows individuals to reclaim their time for activities that matter most. Multilingual Support. Not only is the cost of labor in Philippines almost half of that in the US or UK, but as a business owner, you save on other tertiary costs such as paying for an office. 2010- The Philippines becomes call center capital of the world. S. Our team can cover chat communication with your users around the clock. Apple: Technology. By Rebecca Tan. 4. It’s considered the largest outsourcing industry in the world, generating annual revenue north of $25 billion. Our highly skilled and efficient team will provide outstanding service to your customers. Making a purchase. STAFFVIRTUAL provides customer support over phone, live chat, email and social media. 60% of all US companies that use BPO services do so with Philippine-based offshore contact centers. 10. 3 million Filipinos and is expected to generate more than $29 billion by the end of 2022. As of 2020, 90% of outsourcing companies in the Philippines have invested in digital technologies. Through this, you can assess the number of staff you need to hire. We help you lower costs and improve efficiency by seamlessly integrating remote staff in the Philippines and Dominican Republic with your local operations. Adoption of Digital Technologies: Outsourced CX companies in the Philippines are adopting digital technologies such as chatbots, virtual assistants, and artificial intelligence to enhance customer experience and improve operational efficiency. Live Chat Support Services, E-mail Support Services, Data Mining, Data Entry, Document. — Best for brands. 2. Once they have passed our initial screening, candidates will be endorsed to you for interview via video conference (MS Teams, Google Meet, Zoom, etc. Increase your AOV, reduce Cost per Contact, and increase overall. 4. For many companies, outsourcing customer support to. Discover and meet friendly people just like you. Inside sale outsourcing is done together with live chat outsourcing and depends on your needs. One of the biggest advantages of outsourcing to the Philippines is the reduced costs, especially on overhead. This Southeast Asian nation, which is an archipelago of more than 7,000 islands, has a highly educated. Philippines outsourcing companies can easily attract new employees and have thorough interview processes to select the best candidates. Serving clients through telephones is more convenient and quick as compared to serving them in person. Toll Free: +1 888 433 8801. Having your support agents respond in a timely. Outsourcing services: Software development; Accounting and Bookkeeping; Customer support; 4. 23. The archipelagic country of Philippines ( Pilipina) is in Southeast Asia, lying in the western Pacific Ocean (Philippine Sea on the east, the Celebes Sea on the southwest and South China Sea on the west). ph is a job board for Filipinos who work exclusively at home so you can get competitive rates. Let’s jump on a call to discuss your live chat goals & how DeskMoz’s 24×7 in-house live chat. Behind the AI boom, an army of overseas workers in ‘digital sweatshops’. S, UK, Europe, Canada, and Australia. Generate leads and deliver excellent. AU: 61 2 8073 5261. Overview. All three of these packages have been tailored to ensure. ITES usually handles these types of IT services: Technical Support. Globally recognized as the "call center capital of the. /International: +1 808 377 4547. S. Whether you need a remote Filipino call center agent who is home-based or an office-based call center team, look. Work with English-speaking, culturally aligned professionals close to home. For many companies, outsourcing customer support to the Philippines has become a popular method of increasing productivity, streamlining processes, and reducing costs. Outsource Accelerator is the leading Business Process Outsourcing (BPO) marketplace globally. Headquartered in Sydney with multiple operating offices in. Part of the answer to its success lies in the efficiencies of its manufacturing model. MicroSourcing is backed by our parent company, Probe CX, one of Australia’s fastest-growing offshoring solution and customer engagement firms. (Median represents the middle value. Telstra Corporation Limited, known as Telstra, the largest telecommunications company in Australia operates telecommunications networks and markets products and services for voice, mobile, internet access, and pay television. 2. One of the most significant reasons of why companies outsource live chat support is that it offers 24/7 customer assistance. There are so many benefits to integrating live chat support on your company’s website. STAFFVIRTUAL provides customer support over phone, live chat, email and social media. Clicks may earn a commission, which supports testing. And many outsourcing companies in the Philippines offers. As a global leader in customer experience (CX), we make a difference for customers 9 million times each day. Due to this, the Philippine government developed initiatives to protect and promote the BPO industry by Philippine law. Read more. Cost reduction is the primary reason why businesses continue outsourcing in the Philippines. This is considered as the First Wave of outsourcing. With over 1,700 workstation capacities operating on a 24/7/365 basis, One Contact Center has. Outsource the right way. info@superstaff. Our highly-skilled team of Filipino chat support agents will handle all of your live chat outsourcing needs, 24 hours a day, 7 days a week. Pure Moderation is a live chat outsourcing specialist that provides high-quality customer support 24/7/365. Wells Fargo. com. This means that you can get the most out of your budget and make the most out of your investment. Customers who prefer live chat gave a myriad of reasons for why. Dominican Rep. Check client reviews and ask for references. Get great staff. We specialize in Customer Support Services, Community Development and 3D Interactive Design. Read more. This gives outsourcing companies in the Philippines a tremendous advantage in working with multinational customers whose primary language is English. Major Clients: Opteon, RateOne, Loan. CONTACT US. Low cost. Live chat support is an effective marketing tool that helps businesses in sales enablement functions. Digital Minds BPO – 24/7 BPO Company in the Philippines. The BPO sector in the country currently employs more than 1. 24/7 security system and IT support. Toll Free: +1 888 433 8801. A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. Business outsourcing gives you access to the workforce and resources you need for your operation. C9 Staff provides expert offshore outsourcing solutions with professional remote workers from around the world. Our comprehensive live chat outsourcing services offer customized services so that you do not miss important chats and find an interactive and intuitive channel to efficiently talk to your customers. Sixty percent of all outsourced. When done effectively, there are tons of benefits to using back-office outsourcing services.