100. I live in the UK and am playing ESO on the European server. Hi, Looks like I have issues again with my connection with latency spikes causing packet loss to the extent I'm actually seeing freezes and - 5170160. 0 (SuperHub v3) wireless router in order to fix the long running latency bug on the Intel Puma 6 chipset. Download and Upload speeds that im getting are as. 🙂. . Regular readers will recall that we first spotted a smaller batch. Virgin Media would have same issue some hours once per week late night. Gig1 Fibre Broadband comes with a WiFi Hub that’s capable of delivering gigabit speeds over WiFi. Welcome back to the community and thanks for taking the time to post. Another suggestion is to turn your hub into modem mode and use a separate router. It's been happening for the past week and apparently, there are no issues in the area on the service status checker. 222 ms 3. Further details on how Virgin Media Business will use your data, including details on how to opt-out of further communications, can be found in our privacy policy. so at least rules out that my 3rd party router was the problem as it had issue with firmware and the QoS wasn't functioning properly. Hoping a virgin team member will see this and send an engineer out to fix the issue. I’ve managed to resolve the issue myself however using a spare signal booster thing I had spare from a previous VM installation. e Red Latency/Packet loss icons appear on BF1, red latency issues appear on AoE2. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. 9. 5 5120 64 qam 4 4 43100000 38. Best Ultrafast Broadband. Better upload speeds on Openreach FTTP packages, Virgin Media currently has Gig1. Tried the service status on the virgin media website (it says we can't see any issues affecting your zone, but if I go into broadband and test hub it says "looks like there are issues in your postcode affecting. Re: Really bad ping/latency issues in games and apps like discord. on ‎17-01-2023 14:03. QuickStart, set up and connections. 50% off £30. QuickStart, set up and connections. This means that nearly 99% of the area is on Virgin and it is very obvious with the performance we get. The 3. Simply test your broadband service, and if we find an issue we can help with a fix online. It's been happening for the past week and apparently, there are no issues in the area on the service status checker. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). Different upstream speeds are available at either 2Mbps. David Samuel Robbins / Getty Images. 0. . The wifi is generally smooth, however, I have an issue: I am using a few video games as references because I am having trouble laun. High Ping and latency issues Hub5 in Gaming Support Sunday; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago; Intermittent Dropouts & Reconnects in Networking and WiFi 2 weeks ago; Packet Loss issues in Networking and WiFi 3 weeks. Servicing and repairs are included with Virgin Media broadband at no extra cost, so if something goes wrong with Virgin. The best times to game online or make big downloads, for example, would be when connection is fastest. It's the latency that's causing the issues. Try a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Broadband ISP Virgin Media (VMO2) appears to have unofficially begun the full national rollout of 100Mbps+ (110Mbps max profile rate) upload speeds on their top “Gig1 Fibre Broadband” package (avg. Hi, I've been experiencing very. All she has done is complain that it's impossible to stream any of the catch-up services or use Netflix. As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most. 5 weeks (coincidentally, since VM completed essential maintenance in my local area) I have been experiencing packet loss, constant lag spikes and high latency. 3. I've only just started to run a BQM this morning and have attached the results so far, but the issue has gradually been getting worse and it's hindering me in working from home. I am sorry to hear that you have had some issues with your broadband. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. I have virgin media hub 3 speed 200. It doesn't matter how big the download is (it could be a song that would take a. I'm sorry to hear about the poor experience you are having with the broadband connection. Options. 1 in the address bar, and hit Enter to log into the Hub 3 admin panel. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. Dedicated Internet Access (DIA), also known as a leased line, is a high-speed internet service designed for businesses of all sizes. An extra 2GB of mobile data if you have broadband issues. Broadband problems can be extremely frustrating, particularly if you’re struggling to get help and support from your provider. Prior to August 2022, I was on a 250mb/s contract with a hub 3 and everything worked fine. See chart below (ignore the beginning before I changed my firewall settings): Have tried the usual resets etc. £15. 4. 1. I recently upgraded to M500 and since then these issues have become more prevalent. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. 8. 1) 5. Virgin Media issues statement on latency issues - UPDATED. Latency is getting worse everyday. Upload speed and latency isn’t. Hi all, First post here. within Virgin's). . I also have thousands of Post RS Errors. 168. Packet loss is where some bits of information are lost. Virgin have botched the software update and have made the routers near unusable. i have rung the 'customer services' numerous times and feel like i'm hitting a 'fire' wall. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Because you are on Volt, I have gone. Broadband speed statistics found those with speeds in excess of 1GB typically. We would like to show you a description here but the site won’t allow us. 33 Comments. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). Using the Connect App, all the Jitter and Latency seem to come. 8. 65. As I work remotely and present. I've gone through the usual resetting the hub 5, no faults in my area etc. As I said before, the only improvement so far is that I don't have dropouts as far as I can see. Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID. I am failing to see how I had no problems with streaming with a Sky broadband router vs the Virgin one. 1 , Virgin Media , Wireless. Browse Virgin Media Virgin Media Community. . We called support and an engineer was sent out, but they just replaced my modem with a Hub 5 in the hopes that would resolve the. This is the results of the monitoring from yesterday (5pm packet loss due to disconnecting the router). Speed tests over wired connection show varied results (screenshots. Trouble is that will affect the other. 8. Packet loss issues that have been lasting for months. After complete loading, the tool will show the results, and you will be able to know the speed and quality of your Virgin internet connection. thanks for your post and I'm sorry to hear of the recent issues, and your desire to leave Virgin Media after 20+ years. on ‎09-02-2021 13:29. No issues. The generated date is when coverage was at the figures quoted. Need to contact Virgin Media Customer Services?. 331000000. 1 53700000 36 5120 KSym/sec 64QAM 2. In some cases, you might be able to fix internet lag by changing how your device interacts with the network. During gaming, I receive random - 5435358. I am having high/ variation latency and pack burst while playing MW2 in Gaming Support yesterday; Need a Definitive answer to my network issues in Networking and WiFi yesterday; Power levels and internet issues in QuickStart, set up and connections Thursday; Periodic dropouts with huge packet loss and latency in Gaming Support Thursday Hi everyone, I have a bit of an unusual issue. Wired connection in modem mode, connected to tp link archer c4000 (all cat 6 cables). Re: High latency and constant packet loss while gaming and video conferencing. Current latency to alternate DNS servers such as 8. 168. While Toob uses CG-NAT by default, they offer their customers an upgrade to a static (traditional) ip address for £8 per month. Sending out ANOTHER engineer to replace the hub again and the. After looking through the forums it seems that this is an issue many of us are experiencing, but I am experiencing very high latency and kinda random packet loss (usually down for 15-20mins every morning between 9am and 10am and randomly throughout the rest of the day. We’re still experiencing some speed issues that we didn’t before though. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. The estimated fix dte and time is the 27th February at 3pm. It’s in the title “ High latency and Packet loss” Issues were noted on ethernet and WIFI. In comparison, M250 broadband and phone costs £40, and M250 broadband-only costs £30. 1 Gbps download speed; 5 Mbps to 52 Mbps upload speed; Cable broadband; 18-months contract length; Virgin Media is a prominent broadband provider in the UK market known for its high-speed internet offerings. Latency Spikes and Packet Loss. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone. Thanks so much for your private message and confirming your address, I have now booked you a visit for connection issues – you can check the date and time via your online account here. Open a web browser and go to 192. Since Friday evening, I've been experiencing network lag playing PUBG on PC, due to packet loss. Daily speed checks and notifications of issues. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. While basic speeds of 3-5 Mbps. I use a skill and it activates 2-3 seconds after I press it. Also some packet loss. Has anyone seen similar issues in the london area? Poor Routing: (Paperspace Amsterdam - traceroute 74. No setup fee is available on all bundles, broadband & phone, and broadband only packages. That still compares poorly to the average of 15ms for fixed-line connections, but 37ms is just about good enough to avoid jitter in online gaming and videoconferencing. I've only just started to run a BQM this morning and have attached the results so far, but the issue has gradually been getting worse and it's hindering me in working from home. Issues with latency . Periodically I have some kind of high ping problem:ping 8. The average download speeds on our Unlimited Broadband package is 10Mb Φ, but the actual speed you'll get is. Hi again @Bradleygraham84. Joining in. From what I understand we have a Sync issue between the hub and the street cabinet resulting in partial service. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. The CPU (processor) inside the modem component of. 0 and 3. As in the picture below, you can observe the download speed test, upload speed test, ping, and Jitter parameters. 80% avg. Click on the “Networking” tab. The screenshots below are just a few examples of our network being unstable not only during peak times but sporadically across the day. Posted by u/No-Caregiver-5141 - 1 vote and no commentsNot just other ISPs. Hi all. Increases in jitter and latency have a negative impact on network performance, therefore it's critical to monitor them regularly. Turn the router off and wait 10 seconds before switching it back on again. Having extreme ping spikes all day for the past 2 months has made me give up online gaming for the most part as it is impossible to play anything without rubber banding across the screen. Latency can not only cause issues with upload and download. Set up a BQM first to see if there is any "congestion" (too many users) in your location at those times. Broadband and landline phone services are often closely linked, so it’s not surprising that Virgin Media managed to top the naughty spot for this category too. Virgin Media Outage Update - Description: Service update. I have tried the laptop with my parents who also use Virgin Media, I've tried it with my brother-in-law who uses BT, I've tried it with Virgin Media in a Hotel (Premier Inn), I've tried it with my fiancée's student halls Wifi etc. 168. The problem (likely to be a network routing issue). How accurate is the WiFi speed test? Our broadband speed test is generally pretty accurate and the results are a good reflection of the speeds you were getting during the test. Do a search of this forum - ther are lots of discussion on that issue For some background info see this old thread re. Bandwidth measures how much data your internet connection can download or upload at a time. Upload speed and latency isn’t. See on. Virgin Media provides ultrafast internet speeds ranging from 100 to 900 Mbps. Hi, I'm seeing really poor latency connecting from London to some servers in Amsterdam. High Latency In Every Game. 4-6. Sometimes, your broadband connection could be busy, or there may be a fault with your broadband provider's network. Use a cable connection. The reason I mention the issues again here, is in the hopes a networking engineer be it VM or external can help me as this issue has been ongoing for 19 months, with 5 technicians being booked throughout 4-5 weeks from September. The issue predominantly, but not. The problem is now so bad that every few minutes, a ping to 8. Hi @buchosmambo đź‘‹. Refresh data. Having super high latency. I was told it was my network, I was very sceptical as it. No underfloor heating. Unbearable latency, lag spikes & packet loss for 1. on ‎04-11-2022 21:31. Higher latency is a sign of this, you may also be able to determine this if you input your postcode into Virgin Media's website and find the broadband packages offered are lower than they were previously, this is an indication Virgin Media is preventing the ordering of higher speed packages in your area temporarily. 0. Make sure your connection to your router is at least as fast as your Internet connection itself. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. 2 Mbps). 12-month minimum term. Broadband only plans with FREE setup, prices from £28. particularly with speed and latency. If needed you can book a technician, order a replacement WiFi Hub, or. 60 to £33. Unfortunately it seems that the help desk for major ISP’s just want to get you off the phone, and. just general stuff. Open an internet browser and type in the Virgin Media IP address: 192. Here we will see the SSID / password settings for the WiFi bands. There's likely 2 issues at play here: Known latency issue on the Superhub 3. Re: High ping and latency. 168. 24-02-2023. Hoping someone can help. AFAIK you can’t run a VPN app on the XBOX itself and can’t run it on the Hub 3 - even if traffic will run through the hub. virginmedia. I am connected to my router via Ethernet cable and have never experienced any issues up until now. Still the same as last three weeks. I and my sister both have the Surface Pro 4/5 Laptop, of course, made by Microsoft. TV via Freeview and smart TV apps. 1130Mbps download), which was previously limited to an upstream rate of 52Mbps. F010337396 is the fault number for your records. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. 0 Kudos. That BQM is very clear, your broadband feed is restricted at busy times. cpl and hit Enter. Starting early August, I have been experiencing an awful lot of daily latency spikes, to the point where sometimes my laptop disconnects while I'm working. Regardless of which router you use, there should be a power button on the rear. From a system check ran, you have got an SNR issue (signal to noise ratio). Hello, I recently upgraded my package to 1gig and was provided with the new hub 5. Entertain me; Broadband Deals. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. 1. on ‎25-11-2021 20:07. And the average latency to the Hub is as good as you will get on Virginmedia - better than many. 07-12-2022 17:36 - edited ‎07-12-2022 17:37. Sign in . Cable Modem StatusItem Status Comments. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. For example, if you have a gigabit fiber internet connection, make sure you’re connected over a gigabit ethernet cable, not over WiFi. A number of Virgin Media’s UK broadband ISP customers have been left frustrated after they were promised the provider’s latest Hub 5 router (Sagemcom F3896LG-VMB) with their package, but instead ended up being sent an inferior Hub 4 (Arris TG3492LG-VMB) and with no clear promise to rectify the issue at a later date. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. The median download speed at 1pm was 80. Let us know. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. Sky Broadband Boost is an add-on to a Sky subscription that brings extra benefits. I've als. I've been using net meter and ping test which. We have the 350mb package and speed isn't actually an issue, its latency. My goal is to reduce latency and jitter such that the delay and buffering on a real. Buffering is an issue with latency which occurs when there is a delay processing data due to an internet connection. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. Your setup (wired vs wifi, cable quality both indoor and outdoor), ISP network quality, routing quality, VPN Quality etc. Options. Before you go and tell me to run ping tests and trace routes and other things, I just want you to know, I have 0 issues with any other game or program. 168. Tuning in. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. There are a few latency spikes however this can be normal. I have recently moved to a new place and have installed the Virgin Media Hub 4 (1. The major distinction between jitter and latency is that latency is defined as a delay via the network, whereas jitter is defined as a change in the amount of latency. Bit late in getting back to you, but I'd bought a new router (XR1000). If your Hub is in Router mode try this link to see if the latency issues occurs. I took my computer to my mothers house and did the tests there. Right now the following benefits of FTTP over Virgin Media/HFC. A Virgin Media community moderator posted on Sunday that the provider was looking into the problem. Unbearable latency, lag spikes & packet loss for 1. In response to Zoie_P. Download and upload - 5057307. 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. If you’re still experiencing slow speeds with your Virgin Media Business. 3. Virgins customer support has been awful too. 0 Downstream channels. 1 DS is too low at -7 so that needs fixed. 0 Downstream channels. 1, test out how it performs. Rang up virgin media loads of times but they don’t want to know. Before we recently upgraded to the Super Hub 5, which for the most part a lot of our devices connected to, no problem. a week ago - last edited a week ago. Previously with NTL, Virgin Net, Cabletel, Cable Online. Every time I work from home using remote desktop connection it keeps disconnecting me but nowadays the latency is so annoying, I got Google mesh as I have been told if I use different router that will solve the problem but it is still ongoing issue (latency and. 8 million premises since it began some years ago (c. Citrix Freezing/ Latency Issue in Speed 2 weeks ago; I keep on losing connection to the internet briefly across all devices in Networking and WiFi 2 weeks ago; Ridiculous latency in Speed 2 weeks ago; has virgin responded to all the complaints of hub 5 RG reboot command in Networking and WiFi 3 weeks agoNetwork Engineer needed please - continued intermittent issues technicians cannot resolve in QuickStart, set up and connections 2 weeks ago; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago; Packet loss and latency issues in Gaming Support 3 weeks agoIf you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. my current setup is 1gb bb with hub 5 in modem mode, with ASUS AX56 router. network. However, by design, it is more insulated against physical downtime and failures. I set up a broadband monitor and this is a typical output: I used the VM online service check and it said that there are no issues in my area, but stated there was an intermittent fault on the signal. Hi RyqnT, Thank you for reaching back out, sorry to see you are still facing Latency issues and are unable to game, I have had another look our end and as advised cannot see any issues, I can see you do have a technician booked, please let us know how the appointment goes, if you do have any further issues in ther meantime, please do not. Area ref: 31. I experience intermittent drop outs on video conference calls and I suspect that the latency and packet loss is the reason for. 7 Mbps (mean 119. The fibre has gone from HUB3 M200-M500 and is now on HUB4 GIG1. Entertain me; Broadband Deals. Simply test your broadband service, and if we find an issue we can help with a fix online. VM cable was only laid in my area last spring and made available for installation last summer. I have run some diagnostics from here, I can't see any outages from utilisation. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. Hey @Jayen, thanks for reaching out to us on the Virgin Media forums. Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. The only fix I've found for this is to limit my upload speed. When you have problems with internet connection it’s best to run a test on your broadband connection to check for any issues. However, the two Surface Books did not, my only assumption would be the drivers that the two Surface Books use. The issue occurs over several different games, so the problem is common to me. First impressions (based on half a day's results) are that your connection probably suffers from over-utilisation of VM's local network. Hi Jakemarques7, Thank you for reaching out to us in our community and welcome, sorry to see you are facing latency issues, I was unable to locate you on our system with the details we have for you, so I can try to help and have a closer look at things, I will send you an invite into a private chat, once received plaease click on the purple. The router will go through the booting up. Leave it off for about 10 seconds. 9 out of the 30 customers on that specific cabinet were due a. . Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). 6% and 98. This has been particularly disruptive to online multiplayer games. 0%. RTT usually involves three steps: The. Having tried almost every possible fix without prevail the only option I can see left is to switch internet providers. There are apparently no issues in my area (. 174. Speed and latency problems for Virgin Media users to some destinations Tuesday, March 7, 2017 4:59 PM; 53 comments; Virgin Media users have been having a bad few days with their broadband connections, though it is a bit confusing as the problems don't affect all Internet sites and services equally. Hi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. The latest update we have is: This problem should now be fixed. It seems to vary day to day for no obvious reason. Appreciate the assistance. No setup fee. But is there really no solution to this issue? I am on the 350mb speed. The engineer was unable to find any faults with the tests he carried out on site however he changed the splitter between the Virgin TV box and the router as it looked like an old one and kindly upgraded us from a Hub 4 to a Hub 5. When you place your order, we'll let you know. In response to Sabrina_B. Got a response from virgin media about a complaint I made. Flag for a moderator. Hello, I am experiencing latency and packet loss on my Gig1 connection with the Hub 4. High Latency and random packet loss. I have rebooted all devices (VM Hub, my own router. Using the virgin media connect app Latency is between 10,000 and 12,000 Jitter always above 900. Better upload speeds on Openreach FTTP packages, Virgin Media currently has Gig1. Rebooting. . The connection is terrible, I sound like a robot, the call drops etc. The packet loss is just as bad as with the Hub 3/4, as is the latency spikes. Because it’s a measure of time delay, you want your latency to be as low as possible. The best times to game online or make big downloads, for example, would be when connection is fastest. 3 5120 64 qam 3 2 23600000 35. Hub 3 are DOCSIS 3. Hi I am with VM for over a year now and I am getting constant disconnections on my 1Gb broadband - both wired and wireless. However, if a high-quality broadband connection is absolutely vital to your business - or would give it that extra oomph - it's worth every penny. It's been a while since I posted this and following multiple changes, I'm still struggling with latency issues. Solved: Hi all I've been using Virgin Media broadband for about 5 years now, and apart from an issue a couple of years ago it's been great. Here’s how you can get your hands on it: . Share a screen shot of the results. I had this issue before in late July but it - 5102935. . If you don’t want to run a test right now, just read our. Reliability wise, generally both are fine for me (different areas can make this a bigger issue) Lower latency (HFC vs FTTP) if you have Virgin Media FTTP i. The wifi is generally smooth, however, I have an issue: I am using a few video games as references because I am having trouble laun. Allocate your device (s) static IPs in your router settings > devices, I'd start at . Upgrading from 600 to 1gb won't improve latency as it. Had an ongoing issue in our area for a while, high latency making working from home impossible. hoping for some advice regarding my latency/ping issues when gaming. 4gz frequency. I press 'H' to get on my mount and my character just stands still for 4-5 seconds and then gets on his mount. Click on the “Upstream” tab, copy the text and paste into your reply. There are a few latency spikes however this can be normal. Thanks for arranging the visit. I've ran checks on your network and all the power levels to your Hub are within specification, and there aren't any issues with the downstream or upstream that would highlight a congestion issue. . woke up the. . Black Friday sale ends on 27th November. Options. I'm in Northern Ireland on 350MB. When he's online, his gaming seems to 'strangle' the rest of the devices and they lose connection or just perform poorly. For all issues we recommend a reboot. Regionally. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;. Sometimes bandwidth gets. 1 (192. Called automated number - no issues detected. Test the service to a Router mode Hub (3/4/5) + your device with the link below. We’ll be extending this offer in future so even more of our customers can benefit from our latest and most powerful router. 00. You’ll also be able to find out if you’re eligible for any automatic compensation. Impossible to leave Virgin Media with dignity!. i have typical devices connected. over RFoG, then this is less of an issue. Re: High Latency for over 12-18 months. . @Ruth256 wrote: Often, a weak wirless network can be the cause for an elevated ping on PS5. Extremely Bad Ping and Latency. Typical of Virgin media, massive over utilisation. 28. Broadband, Phone & TV bundles from £31. A number of Virgin Media’s UK broadband ISP customers have been left frustrated after they were promised the provider’s latest Hub 5 router (Sagemcom F3896LG-VMB) with their package, but instead ended up.