Not applicable. PCs etc. To fix it, check all the connections and ensure they are properly connected. What do the lights on my Virgin Media Hub V2 mean? Solid white (full brightness): When you first turn the Hub on it’ll display a solid white light for just over a minute. Any attempt to reset or hard reset it have failed and. I'm in s72 postcode area s hiendley just down the road mines gone off as well on the trial tried ringing virgin gave up on them, Yes we are the same, internet disconnected , tried hub 5 reset but blue light on the hub flashing. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. In response to VetB. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. Checked all connections. The hub is in router mode. You could also try the web page status, but this is not recommended as it only covers. Did you mean: Virgin Media Community. I've called the Helpdesk and they have just told me that they have no idea what is wrong but to live with it and ignore the red light until my. Get the Hub ready by connecting the wires. Firstly the Internet was dropping out on both WiFi and Lan for a few hours a day and then returning. The hub will probably need replacing. Area 14. This light is shown for up to one minute. After a few weeks talking back and forth with customer service I finally got an engineer to come have a look late January. Solid green: The Hub 5 is connected to the. Sorry to hear about the red light on your hub - depending on which type of hub this is, it can be an indication of a. If this changes though, please follow the below steps: Turn the power switch off on the back of the Hub. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virginGo to solution. Hi, hub 3 has the solid red light that a lot of people have been experiencing on here. Turn off old router and everything is working again. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or. WPS is most useful when you’re working with printers, Wi-Fi extenders, video cameras, or other devices that don’t have their own display. Are there any tests that forum staff can run to check whether the router is working correctly. Boosters use the electrical mains circuit in your home to create a . Joining in. 1) Access your hub on 192. • Switch the hub back on at the power. Understanding what each light signifies can. Select the option next to Enable Modem Mode. As soon as the hub is ready, you will see the white power lamp. Plug your Hub into the mains. Stable Red – Cable connection issue. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The mobile app says that the service around the area is fine. 1. Then switch it back on. I’m no design expert, but I don’t think LACK of a signal is the best way to show. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. Plug the cables into the Hub. The nest pro hasn’t got very good reviews. I have been through all resets and the hub is standing in the clear, with no. on 01-02-2023 00:01. The Hub should now operate normally. About 9. As you connect the power supply to the wall and the Hub, make sure it is tightly connected. What do the lights on my Virgin Media Hub 3 mean? The lights on your Virgin Media Hub 3 tell you a lot about what's going on with your connection. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. _____________. You might also want to read our piece on how you can get a much better Virgin Media Hub 5 for free. If you're prefer the Hub 4, give the team a call on 150 / 0345 454 1111. Try restarting it, and if the problem persists, contact Virgin Media support. You probably do have a WPS button but don't realise it as it is hidden in plain sight. Hello. Connect the Hub’s power cable with the blue tab. The WPS button is most helpful when you’re trying to connect a new device to your Virgin Media Hub and you don’t want to go through the process of entering a password. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. New to VM, got a Hub 5 but having a bunch of issues. 1 ACCEPTED SOLUTION. I have check the the systems and have identified a short-term issue which may cause intermittent or performance related issues with your connection. 168. Hub 5, Hub 5x and Hub 4 - Test my broadband speed. We have both ethernet and wifi devices - my desk / laptop is via ethernet as are two smart TVs, phones, ipads etc are wifi and a mix of 5Ghz and 2. We do not make commissions. The nearest exchange, located in Westhoughton, is equipped to handle all of your internet needs. Networking and WiFi. 7. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. Hub 3 in modem mode was Solid Red light and indeed with Hub 5 is a Solid Green light. Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. electrical tape, wax paper or sellotape and draw over the tape with a black permanent marker. I have tried all of the recommended fixes and it is still red. The nearest exchange, located in Wigan, is equipped to handle all of your internet needs. Left it for an hour and turned my old router back on and then after 15 minutes all devices started connecting to Virgin hub. I have: - turned it on and off at the wall. Options. Claim up to three (if needed) with our WiFi guarantee. A flashing red power light signals that there’s an issue that needs addressing. Hub 5 Plugged In - No Lights. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. If it’s flashing green, it’s starting up. Tudor. My Ethernet connection speed is good but the wifi speeds are slower than usual even close to the hub. Then, wait for 5-10 minutes for the Hub to start up. Super hub - Status lights and control buttons. Options. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. The problem seems to stem from the Hub 5 using the ax protocol for wifi, as some devices cannot negotiate a connection. Tried switching it off for a while and resetting it but the red light still remains. Please check this setting and enable cookies (if disabled) Options. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. Options. This latest future-proof WiFi. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. The teams will be able to change the Hub back to a 4 for you or as suggested by Client62, you can opt to use the Hub 5 in Modem mode and connect your own third party router. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. If you're on iOS 16 then just delete the app from your device, restart the handset and then redownload the app. Speedon 01-05-2023 11:53. Not applicable. Ive tried restarts and repositioning but it seems as if this is pretty common problem without a firmware update to the pod itself. If this is causing problems, ask to have your old Hub reinstalled. 02-02-2023 02:25 - edited 02-02-2023 02:25. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. My new Hub 3 is working perfectly at the moment; just wanted to comment on the front panel lights. on 24-07-2022 14:45. e in the future). Checking the Indicator Lights. Call equipment activation on 0800 953 9500. Let us know and we can go on from there. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). Virgin Media1. Flashing White – Connecting to Virgin Media network. 11-02-2023 13:45 - edited 11-02-2023 13:47. All wifi devices will need reconnecting to the best SSID at each location. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. Options. Flashing red light. 1 ACCEPTED SOLUTION. Aware that this could be a software update, I left it for a few hours. Best done from a wired connection. It isn't on during normal use, but turns red if there. Are all the wires in the correct slots on the hub? When is your activation date, as that can play a huge factor in you connecting to the internet? You can also ring our activation line number on 👉 0800 953 9500 if the hub is pending activation. Currently we have a solid green light after putting the Hub into modem mode. 4GHz is the tried and tested standard for Internet connectivity in most homes and businesses. Base LED The Base LED will be the only light that will stay on during normal operation. I've a flashing green light on my hub, no broadband or phone. 4GHz. Solved: My Wi-Fi dropped so i restarted the router but I’ve now had a blue flashing light. A green light on your BT Hub indicates that things are going well. Flashing Red – Updating firmware. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Reply. Depending on your area. Hub 5 flashing green light. Tried resetting, rebooting, check all wires and connections and done all the trouble shooting in the virgin status check website. Connection across the house has been worsening over the last few days. Red power light on the Virgin Media Hub 3. That's more than. 0 Kudos. I didn't need an engineer to come as I had the. Options. One blue/red light behind the wireless button on the front panel. 1 & 2 Wireless. just in the past hour my HUB 4 decided to develop the white light of death. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). Virgin Media is now available in North East, bringing lightning-fast internet straight to your doorstep. The new Media Hub 5, which will begin rolling out to. These steps will help you do that: For your Apple device, if you're on iOS 15 then you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data. In itself that’s not really an issue especially if everything is working OK. Shortly after moving in I noticed my Hub 5 would do a full restart every night after midnight. You’ll know it’s ready when the white power light at the front of the Hub is on. I first plugged the wifi cable into the wall and this is what happened. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Once unplugged it starts with the green light then goes onto a blue flashing light for about 10 minutes. It can take 5 to 10 minutes to restart. Flashing Green – Booting up. It isn't on during normal use, but turns red if there is a problem. The lights will blink when the wireless access point is operating normally. The Super Hub is a Virgin Media Broadband cable access device. Best done from a wired connection. Just joined and setup the new hub but it just flashes red. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. Middle – Ready (green/blue). Hi, My virgin WiFi Hub 3. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). The only way it works now is to connect it via Ethernet cable. Power on and set up your new router as per the manufacturers instructions 7. Red light on hub 3. . Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. 0 red led light. Connect the Hub’s power cable with the blue tab. on 11-06-2023 18:32. on 06-09-2023 19:13. Options. Nothing changed but the move to Hub 5 and a 1gb service. Take care, Nat. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. The nearest exchange, located in Topsham, is equipped to handle all of your internet needs. Have you tried the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. If that’s the case, simply. Re: Permanent orange light hub 3. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. Here we’ll use them to create a connection between your Hub, which is in one room, and your device in another room. White power light is on and Ready light is off. 4. Hi destructor23, Thanks for posting and welcome to our community 🙂. We do not make commissions. If your Hub is warm to the touch, or smells like smoke, we would recommend unplugging the Hub from the mains as this could be a potential fire hazard. Unfortunately no issues with broadband in my area according to this. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. Depending on your area. on 07-01-2023 13:02. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. When you first turn the Virgin Media Hub on, it will show a solid white light for around 60 seconds; it is also the white power light of your Virgin Media Hub. on 10-09-2022 13:10. Thanks for this. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. You can see examples of more lights and what they mean on the Virgin Media. 3. can please look into this. We have a flashing green light, and a solid green WiFi light. Hub 3. Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. and the orange light is still on. It has three lights on the front panel: The Power light – indicates whether the device is turned on or off. If the hub is white, it means it's in the process of. 0) is showing a red light. Have your account and area number handy, and the hub serial number. 4. When the power light is solid white, it indicates that the hub is on and working correctly. Have tried resetting the hub but issue persists. I have a green light on the 3-pin plug PSU but no lights at all on the hub 5 itself, and. Virgin Media. I'm in s72 postcode area s hiendley just down the road mines gone off as well on the trial tried ringing virgin gave up on them, Yes we are the same, internet disconnected , tried hub 5 reset but blue light on the hub flashing. It's connected to the Internet, and is providing WiFi through 2 pods too and multiple devices. The three lights are: Power, WAN, and Ethernet. Kindest regards, David_Bn. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. Hi everyone, We've been having wifi issues for some time now and the hub is showing a solid red light. Red light – Issues with the cable connections. Yellow flashing light on Hub 5. It will also flash when the Hub is downloading new software. Going by the colour of the light you are seeing on the hub you probably have a hub3. For example, if your Virgin Media Hub 3. Sorry to hear of the permanent red light on your Hub 3. It has five lights which indicate the status of the connection. Please click this link as it will explain why the internet might not be connecting on your hub. Switch your router on now and make sure it’s fully initialised (leave 5-10 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). We do not make commissions. Open the computer it was connected to open a browser. Red light on Hub 3. Solid white (flashing): The Hub’s booting up. • Switch the hub back on at the power. After it, navigate to the Admin settings and restart your Virgin Box. The Virgin Media Hub 3 has four lights to indicate the status of your connection. Showing 1-9 of 9 answers. If the light remains green permanently, you need to reset the hub by pressing its factory. To reset: press the button and hold it for more than ten seconds. Options. My Virgin Media App. We do not make commissions. I have: - turned it on and off at the wall. . WiFi network (its name will be on your Hub WiFi card – see page 5). If you see this color, there is no cause for alarm. Virgin Media smart Hub 5 is the latest WiFi router available to Virgin Media’s existing customers for a free upgrade. 3 Watts under standard load. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Orange light on Hub 3. The Virgin Media Hub 4 has four indicator lights on the front of the router that provides information about the status of your internet connection and the router itself. Wifi: Indicates the wifi is on and working. Account - Cable. The Power light indicates whether the router is powered on. IP of HUB should now be 192. Solid red: There’s an issue with the Hub 5. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. on 31-12-2022 12:53. Flashing green: The phone is in use or a voicemail is waiting. Use this button to reboot or reset your router to its factory default settings. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. 1) Try the “check service,”Area status webpage" (link at top right of this forum)Superfast. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). All the other lights flashed green and then dissapeared but this light remains green. Tudor. Stable White – Connected. on 29-12-2022 23:18. The hub’s network log is monitoring the broadband connection between the hub’s built in cable modem and the CMTS, it has nothing to do with wifi, which is the wireless network in your house between the hub and your own devices. After area broadband outage, hub 3 now just showing red light. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Hi there - got a constant very dark orange almost red light on my hub for the last few days. Connect the Hub’s power cable with the blue tab. I have internet and no issues that I am aware of. Blue – Waiting for WPS connection. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. A red light means there is a problem somewhere. Orange LED is ok. 168. The Hub should now operate. So got an Archer D2 plugged in and everything is super stable on that. Ensure that the hub is in an open space and not overheating and reboot it. on 30-01-2023 11:05. No internet, the hub red. I recently upgraded by bandwidth and a hub 5 arrived today. I have a Super Hub 3 (white) at the moment. The network says that Intelligent WiFi Plus can make a home network up to three times faster by establishing a mesh network. . Cheers MattThe Hub 5 also includes features such as beamforming and MU-MIMO. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. The Wi-Fi light – indicates whether the wireless connection is enabled or disabled. Anonymous. If you're worried, flick back to router mode, see what colour it is when it comes back on line. These light indicates whether the Super Hub 2 is able to make a wireless connection. We do not make commissions. White through to light orange are acceptable. 0 as part of a phased roll-out, Virgin Media will offer the Hub 5 to existing customers first at no extra cost, eligible customers will be contacted and given the option of upgrading ahead of a wider launch later on in the year. Manage Your Account. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Off: No phone service or the phone is not. Wait at least 2 minutes for your Pods' LEDs to stop blinking. As a temporary solution, I'm using a third-party device. can please look into this. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Up to 3 WiFi Pods if needed. Then, wait for 5-10 minutes for the Hub to start up. 4 GHz and 5. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. However, none of my devices can discover any wifi network, neither 2. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). Moved property back in December of last year and took my 1Gig package with me to the new address. on 26-02-2023 13:08. Telewest wall socket: no visible power to be switched on. Hello Ewelina1, many thanks for reaching out on our help forums and for your first post here. Lights on Hub 3. This’ll only take a few minutes, depending on how many WiFi Pods are connected. - Wi-Fi extender pods are currently. I called the VM helpline and I got an engineer appointment for 4th of September. Thank you. Orange LED is ok. Hi, today my router has powered down twice today,with no lights until i turn off then back on again. Plug the modem back in and wait until the modem has finished powering on. 4ghz or 5ghz are visibile. VM will not dispatch any technicians while an area fault exists. Open to any ideas or tests the team can run or help with. Check which Hub you’ve got and then pick the test you need. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virginMy internet connection went off last night. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. If you haven't changed these, then your devices may automatically reconnect. Turn the power switch off on the back of the Hub. It’s like a. 0 port and a few other smaller differences – design etc. 4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation/Smart wifi” “ apply and save the settings. Tudor. After it, click on the WPS. Gigabit LAN switch, to. New to VM, got a Hub 5 but having a bunch of issues. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. on 10-09-2022 13:10. We are happy to hear this is now resolved but do please reach back out if we can assist in the future. Make sure all of your cables are secured properly, and then press the power button. 2) Turn off the hub and disconnect any Ethernet cables. Wifi: Indicates the wifi is on and working. In this article, we will cover the meanings behind the various lights on your Virgin Media router, including the Virgin Media Hub 3, Hub 4, and Hub 5. Excludes broadband faults and broadband network outages. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. Here is a handy guide to the light on your Hub 5. The Hub should now operate normally. If the power light is green, it means your hub is on and working correctly. You've checked the hub isn't actually hot, is it a well ventilated place, done the pinhole reset. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit. Best done from a wired connection. My phone line is connected to the hub since early November. Many consider these Virgin WiFi pod units to be one of the better WiFi pod design concepts for the home. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Flashing Green – The router is downloading a software update.