If you're still having issues changing your settings, please let us know. Lee_R. If you want to use a different email address you will need to create one supplied by another email provider such as MS Outlook or Gmail. 168. Thank youFind out more about Virgin Media Internet Security. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Re: Web safe settings not working. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. Regards. Welcome to the community forums. Welcome to Virgin Media. You’ll find these details on your bill or welcome email. When I click "Sign In", and fill in my details it simply hangs on the "Logging in" screen. New around here? To find out more about the Community check out our Getting Started guide. End of contract. These are two settings — Virus Safe and Child Safe. Just bear in mind this would reset everything. Select the Settings cog in the top right-hand corner. nslookup protonvpn. It’ll automatically detect and remove viruses, malware, ransomware and spyware. Hi, I've just upgraded to 360 and got new equipment. Community Natter. Keep them safe and stored away. Access your bills, diagnose faults and manage your package. Learn how you can change Web Safe settings to turn Child Safe off. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. I'm sorry to hear there are some problems with your My Virgin Media and the disabling of Web Safe on your service. Keeping children safe online ; SustainabilityRe: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks agoIf you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. Access your bills, diagnose faults and manage your package. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. Simply set up a user account for each adult and child, adjust the settings for each user and there's less chance of older kids finding. Reply. It'll help to. Account - Mobile. That will take you to the relevant "My Virgin Media" account for that email address. . Apps and extras. I am also experiencing the same issue. Vonage 2nd line. At time of posting Virus Total still shows 3 security providers reporting your site. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. co. Account - Cable. Welcome to Virgin Media’s help and support page. on 27-07-2022 14:17. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. This is the Virgin Media modem mode IP address. Click on Start Free Trial and sign up a profile if you don't have one yet. It works now. Any website unsuitable for children is blocked by default. Hey @DavidCalla,. The computers and devices you wish to authorise are set up so that. Select the WireGuard protocol for fast and secure content streaming and gaming activities on Virgin Media. How to bypass Virgin safe search? Accessing Websites Blocked By Virgin Media The easiest way to access websites blocked by your ISP is by. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Likewise if Web safe and Virus Safe were blocking, you'd get messages telling you this was the case. Login to the Virgin Media online account in a web browser. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. icon on the upper-left edge of your screen. All devices would need to be re-connected to the WiFi. 67. Select Settings. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. These changes affect all Virgin Media email addresses ending in the following: @virginmedia. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. co. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. My Virgin Media makes managing your account easier with all your information in one place. on 07-11-2022 19:41. turning that off (via your account settings) results in you having access to all content. Account - Mobile. Reply. 1 into the address bar of your browser. Any help would be much appreciated . On the Home screen choose Search & Discover, then select Search and start typing in the name of the show, a movie star's name, or. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Go to Switched on Families Web Safe Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Virgin Media Staff Options. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Hello. Web Safe occasionally flags innocent content as well, which is why so many people want to know how to bypass Virgin Media’s block features. This is easily rectified on our side, we can also take a look into your Web Safe settings for you whilst we sort out your Online Account issue. Cheers, Reece - Forum Team. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. Switch on Child Safe. My Virgin Media makes managing your account easier with all your information in one place. These are two settings — Virus Safe and Child Safe. Further exclusions & legal stuff apply. I cannot log into my blueyonder email account from the virgin media homepage any more. Follow the steps below to disable Virgin Media’s Web Safe content filter: My Virgin Media App; Virgin Media Connect app; Virgin TV Go app; Virgin TV Control app; Virgin Media Store app; Virgin Media Mail; Gadget Rescue; Sky Sports app; Home Works; Web Safe; Virgin Media Internet Security; Google One Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Virgin Media. I'll send you a Private Message now so we can get this process started! Thanks, Megan_Lon 03-10-2022 23:28. Changing Virgin Media Web Safe Settings on a Mobile VirginMedia. Try computers with Cisco’s OpenDNS using 208. Phone. GWa. Go to Account settings, then Account details b. Changing network settings to use any Public DNS should re-gain full access for the device. 1. Changing Virgin Media Web Safe Settings on. Manage Your Account. Makes sure your dns settings on your computer are manually set - 8. If you want to know more, the updated sections are 6. I just want to turn on childsafe . try going to if Web Safe is on this site should be blocked. 1 Kudo. Superstar. 1 on your browser. Just like other ISPs, Virgin allow parents to customise Web Safe by blocking/allowing certain websites and adding timing restrictions to Child Safe to ensure parents can only use the internet at specific times. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. 1 Answer Sorted by: 1 You may want to start by seeing what your site report looks like using a tool like Blocked. Switched On Families. Virgin Media Mail. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Hundreds of servers in the UK and over 5,000 worldwide. 4. Pick a category to get started. Want to check your mail, add extra online security, watch TV, Sky Sports or Sky Movies on the go? No problem. The VM forum team might be able to help. Reset Hub password. 4. How do I turn off Virgin Media Web safe? Sign in or register for My Virgin Media, click on ‘Account Settings’ > ‘Online security’ > toggle ‘Child Safe’ off (so it’s grey instead of purple). I tested the website to some of my friends VM. --. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Nothing that I can do, unfortunately, as I am not a VM employee. Manage Your Account. They will be able to check what email address you are using by going. Keyloggers: These spyware tools steal your login credentials for online games and accounts. There have been a few complaints about this recently. Same issue as the previous account holders posted. Now costing just £27 per month on an 18-month contract, Virgin Media’s M350 broadband-only package is discounted by a whopping 52 percent this Black Friday, down from its normal price of £56 per month. Open the Netflix app on your Virgin TV box and select the Netflix banner. Unsubscribe from postal mail . What’s more, it’s compatible with all. com. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Virgin Media takes online safety seriously. Parental controls block websites and applications that you think are unsuitable for your child. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereVirgin Fibre Areas only. 9. If you need to control your own IT kit, best to get your own Router. We created Web Safe for our customers to make browsing safety a no-brainer. Stay safe online. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an. Tried numerous times to switch off the recent web safe addition from Virgin Media banning access to most web addresses. Thirdly, Virgin Media uses a Child Safe feature that lets you restrict websites unsuitable for children. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Login in the the Virgin Media online account and try the to enable websafe. Select My Apps. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". Welcome to My Virgin Media. So you can kick back and enjoy yourself, knowing somebody’s got your. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. Hi @Brianlfc0210,. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Requires activation. Altering the settings is straightforward, with the options being found in the "My Apps" section of My Virgin Media. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. It’ll make sure all your online banking and shopping sessions are secure and keep your money and details safe from hackers. Select the firewall and tick the following protocol. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Virgin Media Web Safe allows you to block certain websites on all of your devices connected to its network. My Virgin Media, making managing your account easier with all your information in one place. This is the same message that I get from numerous sites. 6 - 6. Rather than Live Chat, it works like a text message conversation. Then click on Manage services. It’ll make sure all your online banking and shopping sessions are secure and keep your money and details safe from hackers. Further exclusions & legal stuff apply. Broadband. Click the Globe icon > Recommended Location for the fastest/closest PureVPN server, or click. Click: Web Safe. Sign in Not signed up yet? Register for My Virgin Media here. Browse Virgin Media Virgin Media Community. See our Virgin Media Fraud & Security Hub for further information and support on broadband security, fraud prevention and troubleshooting queries. Changing Virgin Media Web Safe Settings on Desktop/Laptop VirginMedia. Date of experience: 18 November 2023. Keep your family safe onlineVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Check availability Check availability . In response to lotharmat. Kind Regards, Steven_LPrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. Virus Safe, on the other hand, is designed to protect. Open a new account or log in to your virgin Media account using your email address and password. If you changed the computer's network settings to use any Public DNS does that re-gain access. Virgin Media Internet Security automatically detects and removes viruses, malware, ransomware and spyware that can delete your files, photos and steal your money. If you changed the computer's network settings to use any Public DNS does that re-gain access. Hi Trying to find a solution to why I cannot access the settings for web safe. Switched On Families. com nslookup protonvpn. Antivirus software is the best way to stay safe and keep devices running smoothly. We’ll send you a confirmation email or text if we’ve found your. Many thanksTo help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. Options. Simply sign into your My Virgin Media account, go to My Apps and then Web Safe. Malware can also record or steal information like bank details or account logins. Scroll down that page and you will see a place to edit the password. Business, Economics, and Finance. Mark as New; Bookmark this. Virgin Media offers an excellent package of online security, including parental controls and filtering services to keep you and your household safe both at home and when you’re out. ago Tell your landlord you need. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. No, there is no Hub setting to disable the “Not secure” warning shown by browsers, and nor is it required because: your are connecting to the Hub from within your home network. For best. Usually, malware is installed accidentally. As part of Web Safe, we recommend turning on ‘Virus Safe’, which will help to avoid future device infections by blocking access to websites known to be infected with or spreading. If that doesn’t help, you’ll need to try turning off Virus-safe. in/myVM . nslookup protonvpn. Reply. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Unfortunately, the anonymity of the web makes it ideal for those with criminal intentions. Manage Your Account. 1. Change your details. I have just spent hours online with one of your agents and they couldn't give any more details about it except to say they were sure it would be better in a few hours. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Just to be on the safe side, it's best to log in to My VM and update your password but don't do it through any links in the email. 222. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. Have you factory reset the hub using the following method exactly as typed. Child Safe not working in Security matters 3 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; MISOLD AND DIRECT DEBIT SET UP WITHOUT CONSENT WITH O2!!! in Security matters 16-09-2023; Websafe Off but still blocking sites in Security matters 02-09-2023Virgin Media Mail. 6 - 6. 18-12-2021 12:22 - edited 18-12-2021 12:34. 222 and 208. sign in here Login to My Virgin Media | Virgin Media using authentication credentials of account holder. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. But if I could create a guest network, then make my kids' devices connect to that, and enable Web Safe, they would be "protected". 67. I get monthly emails so I know the email is correct. If you are a business customer, please submit your business name in place of your surname. Your safety and security are super important to us. 222 and 208. 159. Remember, when you’re with both Virgin Media and O2, you get supercharged speeds and double mobile data on us*. Community Natter. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. You can get it free for 12 months by registering or signing in to your My Virgin Media account and go to. This includes restricting children from accessing inappropriate or adult content. Click on the link to be taken to the registration page and begin the activation process. Web Safe: Web Safe will not automatically be set to on. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Go to 192. We give all our customers a complete, market leading security package called Virgin Media Security, free. Go through Settings > Protocol > WireGuard. Keep bank details under wraps. On our wavelength Options. gov. We'll go over how to set up the filter, what. £8p/m extra or included with Gig1 or Volt. Hi @smartjack27. . You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. If this doesn't work, or your device doesn't have a camera, you can manually enter the number displayed alongside the QR code. Check your balance, change your details, upgrade your tariff and more. 8 and/or 1. 0 Kudos. I operate a private (login required) Wordpress site for a client who recently had an employee move to the UK. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. 123. Access your bills, diagnose faults and manage your package. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by. Safer shopping sprees. To see if the correct DNS is being used by a device go to and confirm the reported AS Name is Virgin Media. Not sure if VM/Child Safe support team have changed anything, or perhaps the following action made a difference: Basically, I removed all the surplus elements such as "and "//" in the URLs, and just kept it to the bare minimum e. Parental Controls and select the setting to “off” to disable parental controls. Web Safe is incorrectly blocking our website orest. Pay online. Many thanks. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. 1. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Estas são duas configurações – Virus Safe e Child Safe. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. 1 REPLY Reece_MH Forum Team Options on 26-11-2022 11:12 Hi @Lauris123, Thanks for your post, and a warm welcome to our Community Forums. If your websafe option is off, then the toggle will be greyed out. Any website unsuitable for children is blocked by default. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. Web safe provides ultimate protection when using the internet. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Virgin Media and O2 ;. The Gamer Lounge. Hello, I am having this problem too. The info to report to VM was given above. More about Web Safe. 1. Black Friday deal: Save £522. Manage Your Account. Virgin Media and you have confirmed Child Safe is on. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereAt Virgin Media, we pride ourselves on our parental controls. If you want to protect children, then click on the Child Safe filter. . Hi @Lauris123, Thanks for your post, and a warm welcome to our Community Forums. Staying safe online with Virgin Media Web Safe. Afterward, click Apply and save your settings. Regards, DanielIf Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. * Call costs may vary. uk. These tools can be installed across all devices, including mobile phones, computers and consoles. There’s not much point protecting your WiFi, Hub, TiVo and passwords if you don’t look after your devices as well. ; Under Review your. virginmedia. Joining in. Excludes broadband faults and broadband network outages. Can we ask if your child safe is enabled in your Virgin Media account and that you’re not using a VPN. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Choose customer typeHi Trying to change my password on My Media account and anything i put in - it says that it doesn't meet the criteria as it includes my - 5319741. Every attempt bounces me back to the 'My Account' page. Tech Chatter. Access your bills, diagnose faults and manage your package. I've turned off web safe but sites are still being blocked. And lastly, the company might also slow down access to certain streaming and file-sharing traffic,. I've tried clearing cookies and Cache etc, but nothing works. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account . There are two. 220. 🙂 I'm sorry to hear that you're still experiencing this issue. Sign in to access your emails, apps and extras, and manage your account. So glad that we got your account logging in issue sorted so quickly. Up to 3 WiFi Pods if needed. Then click on the " Account settings " tab and then the " Account details " tab. Safer shopping sprees. Help. A new secure password will be generated for you. 15 chubbysumo • 5 yr. If you want to block specific websites navigate to Childsafe via your Virgin Media login and you can block categories of websites as well as specify individual ones to block. Advanced Virgin TV 360 set-top box with a wide range of blockbuster content, great features and exclusive add-ons. Thank you for the help. The web filters introduced by ISPs use network-level filtering of broadband connections to block access to adult and illegal content. org. My Virgin Media, making managing your account easier with all your information in one place. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. Networking and WiFi. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. Keep your family safe online Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Top offers; Discover Virgin Media; Broadband deals;. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Sign in to My Virgin Media a. Their ISP there, Virgin Media, is blocking the website. Access your bills, diagnose faults and manage your package. If it is just one device, you can set the DNS manually and use Cisco's Family OpenDNS servers. Check in your account settings on their website. Any help appreciated. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. We created Web Safe for our customers to make browsing safety a no-brainer. It keeps jumping back to the main page asking for £3 per month for extra security. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings!. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereSee our Virgin Media Fraud & Security Hub for further information and support on broadband security, fraud prevention and troubleshooting queries. In this step, we will discuss the importance of installing various security add-ons and software to help protect your Virgin Media account. com Address: 185. Plus, you can roam in 75 destinations worldwide at no. Login to the Virgin Media online account in a web browser. Doing so could mean that a hacker with access to one account could have access to them all. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. @ntlworld. Stay safe online. My Virgin Media App. Please enter the email address you use to sign in to your My Virgin Media account. Sorry that your web safe is not working on a particular site. 4. 6; 0; 2; MissyE1. Click: Settings. I have web safe switched off but still certain sites wont load. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412.