Virgin media pod is an intelligent #wifi extender that helps #internet. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. 2. Signed up to 1G wifi. From there, the setup is nice and simple. The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. It will now give you £100 in credit if you cannot get minimum download speeds of 30-meg in each. Your online account, will give you access to your bills,. They’ll team up with the Virgin Media WiFi. Follow our easy step-by-step guide to install and activate your WiFi Pods and get ready to experience the best of Intelligent WiFi. com#gig1 #wifi6 #rou. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. This means you can set up multiple gateway pods by connecting them directly together via Ethernet to deliver the fastest possible performance to your devices. <link rel="stylesheet" href="/support/help/check-services/styles. The SSIDs must be the same and broadcast enabled. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. Try and set it up by doing the following:-. <link rel="stylesheet" href="/support/help/check-services/styles. You need to use the Connect app. Setup was utterly painless, the speed improvement was massive and two rooms that were previously blackspots were instantly flooded with high-speed Wi-Fi. on 28-03-2023 06:18. Only VM call them ‘pods’ they are really wireless access points or a mesh network. If that doesn’t do the job, we’ll send you up to a total of 3. . Connect the coaxial cable. While connect to WiFi, Tap I’m ready. According to VM it can take up to 24h for the pod to settle. Further exclusions & legal stuff apply. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. It takes care of itself so you don’t have to. Virgin TV. The info below is a copy paste of the steps provided by @John_GS (Forum Team) Please can you try the below steps for me on the app as it should help sort this; Tap Start the scan. Dual Ethernet port pod is flashing blue, other 2 flashing white. Whatever the reason for your connection problems, a Wi-Fi signal booster is an affordable solution that can help the signal from the Hub go further, giving you stronger and more. SHARE. How do I order the Wi-Fi pods? - Virgin Media Community - 5123613. Home Phone. It is a Mesh system. Hub 3: Ensure Channel Optimisation is switched ‘on’ within Hub settings. 0c9821507a37ee02. As has been advised in this thread, along with the link provided earlier with more details, at the moment the Wi-Fi Pods are not compatible with the Hub 5. If it is poor again after the rescan, it. They need to go about halfway between the Hub (or another Pod) and the blackspot. Further exclusions & legal stuff apply. Seems an eminently reasonable request. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Virgin sent me the hub 4 a few days ago as part of my volt benefits. 3 weeks ago. The charge is to cover the costs incurred by us when arranging the transfer and set up of your services at your new address. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub. Connect the power cable to the back of your pod. Available with M50 broadband or faster. There would be a £25 non fault call out charge (it used to be £99) to do the wiring work you require. 4 and 5Ghz bands. The pods like Factory settings pretty much to work properly, sometimes the phone team mess with settings to fix issues and that might be the problem. Posting on behalf of my farther who is desperately trying to order 3 wifi booster pods of which he is entitled to with his new upgraded virgin package. Hi there, I'm having an issue with my new WiFi pods. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. When he ord. 0 Kudos. My only objection to Virgin Media Intelligent Wi-Fi Plus and the Wi-Fi Pods is the way they’re sold as a subscription service. ), the quieter the radio & the poorer the WiFi. They’ll team up with the Virgin Media WiFi Hub to. John. FAQs. The app checks wifi strengh and then tries to improve the router. css"> <iframe aria-hidden="true" title="GTM" src=". Virgin Fibre Areas only. Disconnect your old Hub. Virgin Media Intelligent WiFi Pod. . Fix your broadband. 0c9821507a37ee02. Loses signal at times too. Wifi Pod not connecting in Networking and WiFi yesterday; NTL World mail not working in Email yesterday; Cable cut by gardener in QuickStart, set up and connections yesterday; Have been trying to order Wi-Fi pods but have been going round in circles on the app need help in QuickStart, set up and connections yesterdayJust remember to leave it off for 10 seconds to reboot properly. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. Once the app has confirmed a wifi blackspot, then it should allow you to order 1 Pod. Call the equipment activation number they may be able to help. If you don’t get download speeds of at least 30Mbps in every room, if needed we’ll provide up to 3 WiFi Pods. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. Hi, Our WiFi is split in 2. You can also add WiFi Max to our. Here are some key details to keep in mind: - The 5x hub is different from the 5 hub. It lets you run a super-intelligent WiFi home scan to smooth out any snags, manage your WiFi Pods, and pause WiFi to any device when you need to – perfect for when it’s the. Scan your home utilizing the free Virgin Media Associate application, and assuming it finds signal black spots, you can now order an intelligent Wi-Fi pod. uk) A tiny white LED flashes to let you know the device is setting itself up and. Read the Ts & Cs for Intelligent WiFi Plus and you’ll find that you can only get a second Pod “following an assessment of the WiFi performance inside the registered account address by a Virgin Media agent. Reset Hub password. • Scan complete, Tap continue. I'm fuming , how come Virgin media are quick to take yer money when things go up, but will not get back in touch with you when you have a problem, I thought I was OK on phone and laptops, regarding things I need to find out , but trying to order pods , to try and get better wi fi speeds is a nightmare, doing a. A WiFi dongle is a small device that slots into a computer’s USB drive. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. on 13-03-2023 22:30. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home • View, manage and even order WiFi Pods*Intelligent WiFi Plus from Virgin Media combines a suite of new, automatically deployed features on its Hub 3 and Hub 4 routers with brand new Intelligent WiFi Pods that help to extend WiFi reach and speeds throughout the home. Hi, I’m looking at how to order Wifi pods, I’ve run the diagnostics in every room via the VM Connect app. Wait 2 mintues for Scan. I use Ubiquiti/Unifi ones. The new wifi pod should be set up close to your hub, or at a midpoint where your signal is bad, It doesn't need connecting to the hub via ethernet. on 16-08-2023 20:44. 0 routers with Plume ‘s smart home Mesh WiFi system in order to deliver improved wireless connectivity around your home. --------------------. The WiFi Booster will start copying your Hub’s details. It then enables them to create the ultimate surfing conditions for your home network. Please be aware that it can take up to 24 hours for the Pod to be re-provisioned and setup for optimal performance. Options. 3. When do they turn up? Please message me DM as getting through to VM is nigh on impossible. The two WiFi pods are not working because they are paired to the previous Hub 3. Ordered a wifi pod as I can get them with my gig1 and my wifi was a little crappy in some parts of the house. When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. Optimisation complete, Tap Rescan room, Tap Start Scan. Testing out the Virgin Media Gig1 fibre broadband package. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. Tap Optimise WiFi now if an option. At least 30Mbps download speeds in every room or £100 one-off credit. 8 Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Virgin TV 360. Intelligent WiFi Plus will power Virgin Media’s fastest and most reliable service to date. <link rel="stylesheet" href="/support/help/check-services/styles. Tap Start the scanHow to perform the scan and order the wifi pods when using the Connect app. HomePass works with all internet service providers and uses cloud-controlled adaptive WiFi pods to create a self-optimising WiFi network throughout. Manage Your Account. co. At least 30Mbps download speeds in every room or £100 one-off credit. Here’s how: 1. To get started, all you need to do is plug in your WiFi Pod and pair it with your. It's great to hear you're looking at having WiFi Pods. Whilst wireless routers do offer some benefits, including portability and simple set-up, they have drawbacks too, such as poor signal strength and being more susceptible to cyber. Please let me know how you get on. Available with M50 broadband or faster. 9 To make it easier to connectClient62. 2. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. PP01-VM (V1. He has spent hours going round in circles with the online chat system, txt system, and phone number all which have been utterly useless. 1-50g0d6722-prod-cuillin. This guide looks at how Virgin Media's. At airports, you'll see 'arq_wifi_x'. 0c9821507a37ee02. Video guide prepared by Luqman Khan Here is with how to self install virgin media pod. Our new WiFi Max service allows you to have up to 3 pods. Stream from Virgin Media. The connection lights will appear orange on both devices, before eventually flashing green. For all mesh systems which use WiFi to communicate between the nodes, it is best to think of them as a bit like a 'bucket chain' handing off data between the hub and your machine. Connect app informs me we have zero wifi in one bedroom and not much more in the kitchen, and suggests ordering a wifi pod. It is a Mesh system. Virgin Phone Switchover. Place them no more than one floor or two rooms away. Jow can I check if I'm getting kne. QuickStart, set up and connections. on 01-05-2023 13:10. 1 ACCEPTED SOLUTION. It will automatically sync with your Virgin Media router, without you having to. css"> <iframe aria-hidden="true" title="GTM" src=". You can only have a maximum of 3 Pods. The hub is positioned in front room, with the Wi-Fi pod upstairs. The other 2 are unusable, so we will need replacements. 3) Smart WiFi is enabled. co. Excludes broadband faults and broadband network outages. Hub5 plus 1 mesh Pod . Adduxi. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Joining in. Wait 2 mintues for Scan. Solved: Hi just had a wifi pod delivered and setup but still have blackspots will it be possible for another pod to be sent out to me - 5072337 - 6. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. The pods are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a month. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Our new WiFi Max service allows you to have up to 3 pods. . However since you only ordered your first pod on the 21st July we have to wait a minimum of 5 working days before sending another. WiFi Aerials and Pods. . Tap Start the scanWhilst wireless routers do offer some benefits, including portability and simple set-up, they have drawbacks too, such as poor signal strength and being more susceptible to cyber-attacks. . In preperation for it coming I renamed my wifi back to the default SSID on the router along with the password, as I had previously just changed the details to avoid having to go round all my appliances to. Thanks for the update. Download the Virgin Media Connect app now. Gig1 Fibre Broadband will future-proof and bring harmony to your home. Engineer from VM came over today. One is the room above the router, other two are in the room next to the router so can’t really get them much closer. Hope that make sense. Apps and extras. Do you want to enjoy fast and reliable WiFi in every corner of your home? Then you need to set up your WiFi Pods, the smart devices that work with your Virgin Media Hub to. The pods can only be sent out one at a. Options. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. ” Also, ”A third WiFi pod can only be installed by a technician after reviewing the in-home setup and is included at no extra cost as. Yay!! The engineer was very helpful and made sure everything was set up to connect to new router . In a spare bedroom that is being used as an office, according to the Connect app, I am getting a signal strength of. £5 a month extra doesn’t sound like much, but £60 a year. Follow our easy step-by-step guide to install and activate your WiFi Pods and get ready to experience the best of Intelligent WiFi. WiFi Pods not working since Hub upgrade. I suspect it is the hub 4. The units offer WiFi pod performance for Virgin Media customers significantly better than a cheap wireless extender. VM will only send out one WiFi pod at a time, and there must be at least 7 days before ordering each one. Fastest WiFi guarantee of any major provider Comparing WiFi guarantees of major UK ISPs. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. Yay!!! ConnectApp now working. To verify click here. Options. Away from large bodies of water (e. To install a mesh WiFi Pod, follow these simple instructions in our installation guide. Wi-Fi pods. Connect the coaxial cable to your new Hub and secure it with a. If you’re in the UK you’ll see 'Virgin Media' in your list of available WiFi networks. 3 weeks ago. Like many others on this community forum I am also having trouble obtaining the first Wi-Fi pod in order to meet the VM guarantee for max Wi-Fi. Up to 3 WiFi Pods. SpeedBoth types of Virgin Media WiFi Pods use the same mesh technology to boost your home WiFi coverage. I would be looking at a second and third wifi pod if needed. I’m new to Wi-Fi pods. If this still doesn't help, try clearing the data within the Connect App. Still some rooms on higher floors/past concrete with speeds much lower <100 even<50. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The Pods should not be put in a blackspot, otherwise they will not work. At least 30Mbps download speeds in every room or £100 one-off credit. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. New Intelligent WiFi Pods combined with enhanced Intelligent WiFi firmware will bring speeds up to three times faster around the home. 4. Channel Optimisation must be left on. Reset your Hub to default settings, start it up and running, connect your pod and leave until it's not pulsating the white light. Customers who take out Virgin Media's WiFi Max guarantee will be sent up to three WiFi Pods to help improve wireless signal around their home. As you are a Volt customer, you get the Pods free, otherwise they are £8 pm. Reply. GrumpyMan's REVIEWS. To set them up, you just plug the pod into any regular wall outlet in your home. The pods are connect to your account so in theory they should connect no issue if they are the latest pods. This will include creating a new network name and password for the pod. Then follow the instructions on screen to finish your set up. Hub 3 will have random Wi-Fi outages until Smart Wi-Fi / Channel Optimization is Disabled and Auto Channels are Disabled on both 2. Re: Wifi pods. 11. He swapped out my Hub4 for a Hub5 and it's all working. This is a great question! The pods need to allow Ethernet Backhaul to be useful to those with Ethernet networks around the home. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. Apparently they are ‘keeping an eye’ on my line. Smart WiFi improves your experience across every device in your home, so all you need to do is sit back, relax and enjoy. Fastest WiFi guarantee of any major provider Comparing WiFi guarantees of major UK ISPs. Remember, have your Virgin Media network name and WiFi password ready. Hi stiffers . So each one needs to have fairly good connectivity to at least one other device to be able to pass the messages along. Spent 6 hrs try to sort on customer services whatsapp chat, being fobbed off and told needed to pay for the hub 5 pods. I note when looking - 5214168. Hi everyone, I had a mesh WiFi system which unfortunately malfunctioned so stuck with just using the HUB5. Hey, is there any one here that can help me with these WiFi pods, currently have 2 pods and the router to cover 3 story 4 bed building! Always had a problem getting signal on the top floor, 2 rear bedrooms on the middle floor and my WiFi cameras on the rear exterior wall, all used to connect to our BT hub fine, unless weather was bad and. Virgin Media is working with smart home provider, Plume, to make its HomePass smart home service available to all UK households – even those areas not yet covered by the Virgin network. Virgin Fibre Areas only. Solved: Hi just had a wifi pod delivered and setup but still have blackspots will it be possible for another pod to be sent out to me - 5072337 - 4. The pods are connect to your account so in theory they should connect no issue if they are the latest pods. The WiFi Max guarantee costs just £8 per month, or is free. Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Smart WiFi Pods. I believe you need to complete the scan using the Connect app and if any 'deadspots' are detected the app will let you order the pods, which may help. At least 30Mbps download speeds in every room or £100 one-off credit. Told to wait 14 days before ordering Pods. css"> <iframe aria-hidden="true" title="GTM" src=". 4. Told to wait 14 days before ordering Pods. ” Also, ”A third WiFi pod can only be installed by a technician after reviewing the in-home setup and is included at no extra cost as. 5. Hi BenHawkeye . Learn more. I am still getting a white pulsing setup light on them indicating they haven't connected to my Hub 4 - I have tried relocating the pods, switching WiFi off and on in the settings, ensuring Intelligent WiFi is turned on, and making sure both WiFi channels are on the same SSID. They’re coded to your router when you order them from Virgin. Set up easy. Tap Add a room, Tap the room you're in. This shiny new version of the app is the control unit for your WiFi that helps get your Virgin Media broadband up and running. Pods connected within a few minutes and no more flashing lights. I’ve checked within the VM Connect app and My Virgin Media, but I can’t find anywhere where I can order a Wifi pod. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Further exclusions & legal stuff apply. No, the WiFi Pods only work when the Virgin Media Hub is in Router Mode, with a single SSID and Channel Optimisation enabled. WiFi pod not connecting in Networking and WiFi 7 hours ago; Connect app and Hub 5 in Networking and WiFi 7 hours ago; WiFi Speed in Networking and WiFi 8 hours ago; Wi-Fi Pods Issue losing patience with Virgin Media. After the setup is complete, the Wi-Fi pod will automatically connect to your router and start broadcasting a new wireless network. The SSIDs must be the same and broadcast enabled. Turn your TV on and get connected. With the pod (s) you should be aware of the following requirements for the pods to work with the Hubs. Enduser. TV. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)Options. Once again my internet is on and off once it works it’s ok but the pods only say fair on my connect. £8p/m extra or included with Gig1 or Volt. Wi-Fi Pods. Clicking the link to order brings me to a page to change my package, paying an extra £8pm. While connect to WiFi, Tap I’m ready. We’re so confident in this technology that we’ve launched. After the setup is complete, the Wi-Fi pod will automatically connect to your router and start broadcasting a new wireless network. £8p/m extra or included with Gig1 or Volt. 8 Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Options. Then Start the scan again. Tap Start the scan. 0 Kudos. Online Security and Safety. Scan complete, Tap continue. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Download the Virgin Media Connect App to your device. So, a 50 minute broadband, TV and phone. Just make sure your mobile is on the correct VM wifi network and not using any VPN's. Can I order a WiFi Pod on the Virgin Media Connect app?The Virgin Media Connect app is the control unit for your WiFi. Both ethernet and WiFi speeds have shown a small but noticeable improvement. If you want better wireless speeds, you'll need to spend money. Hi @johng_04 . Recycle or return your kit. How to setup virgin media pod - Wi-Fi booster and extender - #virginmedia #wifi #wifiextender #booster #virgin #media #internet #wifi #slowspeed. Easy to set up, coverage has. •Channel Optimisation must be left on. Here you’ll find all the help you need for Virgin Media related problems and issues. (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). Networking and WiFi. To. QuickStart, set up and connections. Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. Instead, the Hub’s signal is passed from Pod to Pod wirelessly. TV. Hmm. fish tanks) Away from baby monitors and cordless phones. Time to Boost your WiFi. They should, but will need a factory reset to get the new Hub 5 SSID and password setup. Can you please ensure the following: Out in the open. If you do want to invest in better equipment, you would need to get either a…. To run the scan, simply connect to your. They’re coded to your router when you order them from Virgin. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub. I suggest cancel the VM Wi-Fi pods and buy a pair of Wi-Fi repeaters that you can configure to use with any ISP. Compare our best broadband deals in your area in seconds with free set up. For those who live in. To verify click here. Virgin Fibre Areas only. Click here to learn more! Search Search. Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. This pod plugs into a power socket and listens for WiFi signals from the hub. Stay connected with problem-sorting Intelligent WiFi . Tap Add a room, Tap the room you're in. Excludes broadband faults and broadband network outages. Connect the power cable to the back of your pod. If they are the MK1 pods they will need a firmware update which VM may need to push through or send you the latest version which are also WIFI 6. Hi, My wifi went off before but has now come back on, however my Wifi Booster Pod is not connecting. You can also add WiFi Max to our. You could also connect the Pod via ethernet cable as a backhaul, and this will negate the need for the Pod to be close to the Hub. Do: use the Connect app to run a super-intelligent WiFi home scan. The Passphrases of the SSIDs must match. Pod: Reboot pod and retry ethernet backhaul to see if there is any difference in performance. Leave the pod to chat with the router for around 15mins, you'll know they have finished when the light on the pod stops blinking and there are no lights on the pod. I have. Video guide prepared by Luqman Khan Here is with how to self install virgin media pod. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Select the correct HDMI input for your box. This one has connected correctly. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. At the time of writing it costs an additional £8 per month on top of your existing Virgin Media bill. The sounds of stroking and scratching the cardboard box, the tearing of tape an. Available with M50 broadband or faster. 2. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Got a WiFi Booster? 2. 0 Kudos. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. I have tried using the support on the virgin media site but the links to the Help section for the pods don't work and support for Wifi says it's down. The key difference – apart from the colour – is that a WiFi Pod (white) plugs straight into a socket, while a WiFi Pod (black) has a power cable that connects the Pod to your power socket. Enjoy the sounds and visuals of ASMR unboxing of the Virgin Media WiFi Pods. My Virgin Media App. Best WiFi pods for virgin media? in QuickStart, set up and connections 32 minutes ago; Diagnose my issued in Networking and WiFi 33 minutes ago; internet issues in B11 3AY in Networking and WiFi 6 hours ago; Frequent disconnection in Networking and WiFi yesterday; Red flashing on hub 5 in Networking and WiFi yesterdayThese are the best business SIM-only deals around today; And the best business broadband deals; Here are the best business mobile phone deals; Virgin Media gigabit. In this video I will show you how to install the Virgin Med. 4 and 5 Ghz WiFi bands to allow a few of my (older) smart devices to work properly. From there, the setup is nice and simple. Manage Your Account. You can place it in a mains socket anywhere in your proeprty. if I go upstairs, out of range of the hub, my iPhone connects to the pod with no issues. You can then run an ethernet cable from a Pod to your device. To get started, all you need to do is plug in your WiFi Pod and pair it with your Hub 3, 4, 5 or 5x. I managed to get a live chat. Reply. How would I go about connecting the current 3 pods to the new Hub 5? There doesn’t seem to be any setup guides online, or the connect app; there was a question raised on this forum but the OP didn’t seem to respond back to the VM technician. Do you know if its a wifi only issue (ethernet connections are ok?), if it is - then On a Hub3/4/5, you could first try separating the SSID's of the 2. At least 30Mbps download speeds in every room or £100 one-off credit. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. The best way to get a pod order is download the Virgin Connect app, from here do a scan. 4) All Pods will work in exactly the. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. At least 30Mbps download speeds in every room or £100 one-off credit. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. But the kitchen is 12mb and the bedrooms upstairs range from 13mb to 22mb, one of which is used for my o. . It then enables them to create the ultimate surfing conditions for your home network. It’s airtime fairness feature helps share WiFi throughout the home so all devices (and people using them) get the connection they need from the Hub 3, 4 or 5.