The service start date was 28 January 2023. Hi thanks for your reply - you're very welcome! Any issues, please reach out once again. Manage Your Account. 2. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. I recently signed up for Virgin Broadband. QuickStart, set up and connections. That would be. An Ethernet cable – The. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. Browse Virgin Media Virgin Media. They have just told me to take it to a recycling centre. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visitingReturn kit packaging not sent. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. 1) False representation - the boxes don't work unless supplied directly by VM to a customer. It’s the one before the V6 old and chunky the complaints department sent me a replacement as it’s not working and the leaflet says I need to return my old kit but when I go on the virgin media website for a cycle kit it only shows how to return a V6virgin media equipment return anything extra to receive one. 2022If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. Plug the cables into the Hub. TVs across the UK are getting hyped for the arrival of Stream from Virgin Media. on 07-12-2022 16:39. Yet another return Envelope from |VM Since moving over to Stream,360+MiniBox safeley returned. I would like to take a look on your behalf. The advantage of this would be less disruption to the property. 0 or iOS 12 or later mobile or tablet. We cancelled his virgin media TV and broadband package a while ago but we've never had any work to send the hub or TiVo Box back. VM should be able to send the returns packaging to a family member, neighbour or a friends address using the weblink request-returns-pack . Once we cancel we got a letter asking us to. Options. Please, expect a private message from me here shortly, so I can have a further look and help out. . Manage Your Account. Virgin Media Help - Get help, tips and advice to m. The fee is dependent on the equipment that needs to be returned and can range from £50–£250. We would like to show you a description here but the site won’t allow us. So thats what i did. My address is very simple to find so it is not a case of getting sent into the wrong post box either. We would like to show you a description here but the site won’t allow us. 3) Possibly illegal - as you are selling something you know is not yours to sell. The clerk will print the return label and process your return. If you're looking to amend your residential package, you will need to get in touch with our team directly by calling us on 150/ 03454541111 or texting us on 07533051809, as we're unable to process package changes on this platform. This feels like a mass-send e-mail campaign / request. You’ll then be able to use your same old phone to make. The tracking on Yodel says its still en-route. Go to Virgin Media support. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. |. If you cancel your service, you will need to return your kit to Virgin Media. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. Yet VM are now expecting Pod to be returned? thanksHello I have left Virgin Media and have been ask to return the Hub 3 which I have and will return but I have also been asked to return a - 5421522. Having read the forums recently I thought I would get on top of this before the fines and threatening emails start. . Options. Virgin Mobile. Existing Virgin Media customers will have to pay a fee in order. When I cancelled my contract I arranged for the kit to be collected from my home on 12/1/23. SpeedWe would like to show you a description here but the site won’t allow us. The clerk will print the return label and process your return. We would like to show you a description here but the site won’t allow us. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. It's at least 7 years old! We would love. Virgin Mobile. . That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. You can find loads of helpful information on. . wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. 1 x router, 2 x vm tv boxes, plus of course associated power leads remotes etc. If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. If you do not return your kit, you will be charged for it as set out in our terms and conditions . away the old kit when they come round to do the upgrade. My Virgin Media App. Networking and WiFi. . We would like to show you a description here but the site won’t allow us. Virgin Media services are only available in eligible Virgin Media network areas. Phone. Virgin Media's vouchers provide television and smartphone enthusiasts in the United Kingdom with discounts on broadband services, Virgin Mobile plans, and more. 2. Step 3 - Label the box – a letter came with the. Browse Virgin Media Virgin Media Community. in the box it gives. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. They told me I needed to return the equipment or I would have to pay a fine. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. For full instructions on how to return any of our kit, please see here and all instructions should be available there. on 05-03-2022 19:10. Does anyone know if it's possible to get the relevant paperwork e-mailed so I can print it off and return it in my own packaging as it's not like I'm short of boxes or b. Hi Yicheng, Thanks for coming back to me on this one. Account - Cable. Phone. i. The collection date is 29 November. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. My Virgin Media App. 1 million set-top boxes and modems - of these we refurbished, repaired and reused over 700,000, meaning thatStream from Virgin Media. Virgin has published guidance here . I got a message on my mobile with a number to ring so I can find out when they are close to my address to pick it up. byrnesv. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. 2 will be able to show programmes in 4K Ultra HD format from the Virgin TV V6 box. Help returning Virgin media kit. What you get in your QuickStart pack depends on what Virgin Media services you ordered. Up to 3 WiFi Pods if needed. Hi, I've recently requested the hub 5 and I was very clear when I asked how to return the hub 4. . The webpage should be updated shortly with the list of equipment that currently needs returning which is -. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. super hub. My Virgin Media App. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. If a customer does not return their equipment within 14 days of their contract end date, they will be subject to a non-return fee. they can only follow a scripts. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. Please let me know the procedure to return the kit AT NO COST for me to VIRGIN MEDIAVirgin Media Hub 5 to replace my Hub 3. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. . Virgin Media;. Turn on and get connected. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. Simply ring our friendly customer service team. Hi, Apparently I'm only being sent a box to return my router. on 25-11-2022 12:11. So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. 3. Am a little weary that if we recycle the kit that we might get billed for not returning it. You can also speak with us to order a replacement SIM card via our text messaging option, just send a message to 07533 016422. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. Account - Mobile. Returned kit - Yodel lost parcel? on 25-03-2022 10:21. The contract was for 12 months and at the end of the contract I cancelled it. We would like to show you a description here but the site won’t allow us. If you can set up using a Self-Install pack, but choose to use an engineer for. The new fibre phone line is designed to work with the same phones as the old copper line. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaHi All I want to comminucate this big issue. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. Stay safe online. 3. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…Virgin Media Quickstart set up. how to return your old kit. Typically, extenders are linked through a wired port using an Ethernet cable. Could you please check if the kit is definitely not received and if so, work this out with Yodel? I'll gladly provide the tracking number via PM. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all - 5389865. . Chatter and. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. A power adaptor to plug into the Stream box and a power socket at the wall. Several attempts at phoning virgin to return unused kit after a recent contract change, all to no avail. . Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Any returns emails are automated and will contain any equipment that you have registered to. 1. My Virgin Media App. walthamyank. If we decide to do this, we'll let you know. @Hannahman wrote:. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Sami93. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. Equipment (wireless devices/accessories) must be returned with the proper label to ensure efficient and accurate processing. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. They said it should be 30 days to return so basically I hav. Hi, Virgin media keep asking to return VM hub 4 router from my old account (ultimate oomph packaged now disconnected) or they will charge £65. Further exclusions & legal stuff apply. If we don’t get the requested kit back,. Virgin Media Forums Agent Carley 0 Kudos Reply. We would like to show you a description here but the site won’t allow us. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. Hi. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. 28 December 2011 at 1:11PM. Virgin Broadband Box attached to house. I. Or stream, control and manage. 00 am this morning I get a text and email asking me to please return unused equipment. All our services will be set up so, once you’re in your. Select the correct HDMI input for your box. Although this question has appeared before the answers vary and I need definitive advice. 2. I have not received the return kit I was promised in order to return VM equipment. I had previously informed a virgin staff member about this via webchat but I still keep. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. Many thanks - 534135327. If this means your account is left in credit we will send you a cheque for the amount you are owed, which you need to put into your bank or building society within 6. . So just wanted this on record. My V6 box has been replaced by a 360 and 2 days later I. My parents recently swapped their Tivo for a V6. Options. We would like to show you a description here but the site won’t allow us. QuickStart, set up and connections. Only kit that supports HDCP 2. return parcel was dropped off at yodel depot in alfreton derbys on 9th - 5332407. So I can help, I will send you an invite into a private,. Visit Virgin Media to find out more. New 4K Ultra HD kit uses HDCP 2. Tuning in. Please follow this link to create a new pre-paid label to return it to us. When can I - 5311065. Yup this is another completely broken VM process. We would like to show you a description here but the site won’t allow us. Switched. We would like to show you a description here but the site won’t allow us. Virgin Phone Switchover. Don't expect any meaningful reply from Virgin Media, just the usual "sorry to hear that you are. SpeedWe would like to show you a description here but the site won’t allow us. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. If they won't do that, then you escalate the complaint to Ombudsman Services, and add a demand for compensation for the poor customer service. Push the white cable (from the old Hub) into the back of the new Hub. 2 hours ago. They said it should be 30 days to return so basically I have the entire month of Feb. . They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. I’ve arranged for virgin media to collect my kit as I cancelled my contract with them. You have arranged to pick up your equipment on three occasions. Thanks,Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best meets their needs. Alternatively, you can take the kit to your local O2 store or your local recycling centre. Hi Kath, Thank you for your reply. John-----I do not work for VM. My Virgin Media App. Are you leaving Virgin Media but due a refund? If you think your last bill is incorrect or the amount on the cheque is wrong, find out how we can help here. Virgin collected my equipment early last year. Virgin Mobile. Options. I have left virgin and been contacted to return my kit. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. 34 and that this would be taken by direct debit. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. Forum; Apps. Tuning in. Hello, I have booked an appointment tomorrow with the collection team for the kit after my service disconnection,but unfortunately I have gone out of the town on emergency family situation,so I'm struggling to reschedule the appointment,so please anyone suggest me the proper way reschedule the appointment for the broadband kit. My sister left Virgin Media in January 2023. In your Stream kit you’ll find everything you need to get the Stream box up and running. We would like to show you a description here but the site won’t allow us. Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in decemebr and ask for the account to be closed laughted at down. on 28-11-2022 15:15. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Staying in one placewrote: I've just left VM, and have my Hub3 and (approx 8 yrs old) TiVo box ready to return. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. You can return our kit at no extra cost. @00johnjohn00 wrote:. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. I've been asked to return my previous Stream box after cancelling then reactivating the service. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. I am now. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. Hi, this is really on behalf of my 85 year old dad. isn't big enough to take th. totally mixed up text, email and the human operators - don't understand the English language. Options. If we decide to do this, we’ll let you know. For my surprise, in the package of the hub 5, was another package to return the hub 4. Tip Set up all of your kit within 12. When you’re booking your move, let us know if you want to choose a new package for your new home. 2 July 2015 at 2:05PM in Phones & TV. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. We would like to show you a description here but the site won’t allow us. thanks. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Not solved either. Sorry to hear that you're leaving us and are unsure on what to do with your equipment. Hello. Simply press 1 when you get through to the automated menu, and you'll be put. Solved: My VM account ended on 31st March. However, I received a text message saying that I did not schedule a return yet. Browse Virgin Media Virgin Media Community. The webpage usually list which items need returning, however it doesn't at present. but the box the tv360 and hub4 came in, you use to return the old kit. Kit return 5 hours ago Have waited in all. Tip Set up all of your kit within 12. I have also been reminded each. Please look out for the purple envelope in the top right of your scre. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. | Read 60,341-60,360 Reviews out of 70,619We would like to show you a description here but the site won’t allow us. You can find loads of helpful information on the Virgin Media support site. SpeedWe would like to show you a description here but the site won’t allow us. Now, the kit arrived but I have no subscription. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. . You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. on 26-03-2023 08:51. We would like to show you a description here but the site won’t allow us. Return Old Kit - Virgin Media Community - 5285247. SpeedWe would like to show you a description here but the site won’t allow us. c. Changes to Virgin Media prices 2023. O2 shop or local council recycle yard. However, despite my attempt to request for the return kit to be deli. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. Steveiow. We would like to show you a description here but the site won’t allow us. Then enter your email address, and click on email me my new label and follow the instructions. Claim up to three (if needed) with our WiFi guarantee. . The UK’s most popular channels, Catch Up services and built-in apps, in one place. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. I am going to send you a private message. Stream from Virgin Media. Security matters. Virgin Media; My Virgin Media. Account - Mobile. Account - Cable. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. we provide and how you are permitted to use those . No, you can keep using the same phone you’ve always used. Control your services . Speedon 22-02-2023 16:03. At least 30Mbps download speeds in every room or £100 one-off credit. v6. 6. At least 30Mbps download speeds in every room or £100 one-off credit. Let us know how you get along. Options. Forum; Apps. You need to post the equipment back to Virgin Media. When can - 5311065 - 2. A large Virgin box has been attached to the outside wall my house without my permission. couldn't see where best to post this. This model should not be allowed, or at least there should be a way to connect to a VM. Hi, I was told a return kit was being sent for my Hub 4 back on 13th Sept but nothing has arrived and we're moving out next week. . What happens with this please? I'm intending to. As subject. My Virgin Media app: Requires compatible Android 7. That’s because while you're with us, you rent your kit, rather than own it. Account - Cable. I'm sick of waiting for these to be collected and they are gathering dust. Returning a V6 box. Within that letter or email, we’ll also include information about any other changes we’re. . Thank you for reaching out to us here on the Community. Posted in QuickStart, set up and connections. Would it be possible to send a returns pack out to them? They don't remember their account number so can't use the online formYou can dial 150 from your virgin media home phone or dial 0345 454 1111 from any other phone. How long ago did you send the kit back? Most importantly, do you have the receipt/tracking no. 1 goes to electricity, 2 goes the Hub, 3 goes to the TV box and 4 come from the socket. . hi. Sign in . . Virgin Media; My Virgin Media; Shop;. Sorry to hear there's an issue with a charge for failing to return equipment. Sitting there after an hour of wrestling everything into the packaging, using a whole roll of sellotape for extra security, to notice the remote control's still on the table. Browse Virgin Media Virgin Media Community. . Manage Your Account. In which terminal I have to put the silver cap. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. We would like to show you a description here but the site won’t allow us. We understand that this will be a very difficult time, and getting a refund sorted is probably the last thing you want to do. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Sell them. Same goes for my friend's address, because they told me someone will pick it up AND will contact both of us, I was told that there is. Step by step guide to installing your Virgin Media broadband and Hub 3. They have emailed to see someone is in the area and to book a collection date. Connect the Hub’s power cable with the blue tab. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. We would like to show you a description here but the site won’t allow us. They will be charged for not returning any rented equipment that VM want back. Left virgin over month ago and requested already 5 times rerun kit, unfortunately never received that and no one is able to answer any of my questions when there was sent or what is the tracking number, Recently received bill to pay because kit is not returned but how can I return it if I requested that already 5 times and it never arrived??Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. No, you can keep using the same phone you’ve always used. Stay safe online. We would like to show you a description here but the site won’t allow us. Return Valérie for free with Canada Post. If there is a BT line (or sky or Talktalk etc) you could look at Talk Talk/BT etc "fibre" (aka fttc - fibre to the cabinet) if it's available otherwise you might be stuck with Adsl which wouldn't be as quick as Virgin. Switched. If you cancel your service, you will need to return your kit to Virgin Media. QuickStart, set up and connections. Browse Virgin Media Virgin Media Community. My Virgin Media App. agreement.