A Ti-Vo was installed in one of the upstairs bedrooms. Is it possible to ask Virgin Media to install a secondary fibre wall socket in my property? I'm having broadband speed issues with my new package and an electrician has told me. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Step 1 - Check your connections. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Connecting Hub 3 To Extensions Virgin Media Community 4797660. I received myquickstart pack yesterday. VM BB TV Landline. If you have a SuperHub 3, please see the following explanations. Browse Virgin Media Virgin Media Community. I can't find an internal wall socket. Get virgin engineer to move the wall socket. Call the Pre-installation and delivery team on 0800 052 1734. I can’t find a wall socket anywhere that matches those indicated by virgin. on 02-08-2022 17:40. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Options. My understanding is you can only get the quick start kit if the house has had VM in the past. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. • Check the connection is tightly connected, it will make a 'click' noise. Just moved in to new (rental) flat. Stay safe online. In response to Jonny-M. That would indicate the base station and the handsets are in communication with each other. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. I can only find the TV socket. We would like to show you a description here but the site won’t allow us. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Account - Cable. Options. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayNo wall socket to connect. The admin page for the hub says Telephony (disabled)The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. The port of wall socket - 5152519. Very Insightful Person 168 Views Message 2 of 4 Flag for a moderator. You'll need to check that your TV box is connected correctly. Phone. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I don't have virgin media wall socket. and view the images for a range of different wall box options. Occasionally only a very short stub of wire is left behind often hidden. Broadband. My Virgin Media App. Options. You have at least tested the ringing capacitor issue in the diagnostic process. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Hello, I'm trying to set up my Virgin Media broadband. Home Phone. VM BB TV Landline. Re: Moving virgin media wall socket. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Next, take the blue end of the co-axial cable and insert that into the co-ax port on the back of your Virgin TV box. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. How Do I Order Engineer Too Install Virgin Wall Socket Recived My Self Install Box Today And Did Not Know I Have Had Too Have A Different - 5102302Hi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. virgin media internal wall box. Virgin Media; My Virgin Media; Shop;. Get the Hub ready by connecting the wires. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONProject Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. Connect the cable adaptor to the black banded end of the 3m isolator cable. • Scroll to the HDMI port you connected the cable to. Pop the power cable into a nearby plug socket, and turn it on. on 28-10-2022 17:29. Options. Sometimes there is no wall box, just a trailing cable. Whichever is the most suitable. Those appear to be a pair of cables for a satellite connection. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. your Virgin Media phone, or 0345 454 1111 from another network. Options. Wall Socket. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. If you are trying to do something else, please explain more. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. I’ve tried to schedule an engineer by using the app as it says but there isnt an option to do so! Can anyone help please?Plug the end of the telephone cable you unplugged from the wall socket into the adapter. . Try the automated service status number 0800 561 0061 to check for any faults in your area. My wall - 5351271. ahhh the rubbish that is CS - you could try this. The old owners of the house had virgin media - 5381338. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Thank you for your post and welcome to the community. Account - Mobile. Chris. 1. Options. Options. The principle is exactly the same as every other modem. Then check your WiFi or Ethernet connectionStep 2: Order your TalkTalk Broadband service. 0 Kudos. )In this video, I am showing the sta. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. SHARE. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. I have my original wall box still that has the CableTel logo. The cable could be hidden within, or behind, furniture. Same thing happened, and on all the wall phone points. If you have any questions about your service,. Once the new Hub arrives, please plug it in within 5 days. Step 1. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Re: I need a Virgin Media Wall Socket. Solved Fibre Phone Upgrade Virgin Media Community 4863537. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. 3 weeks ago. A photo would be helpful if possible. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. No wall socket 4 weeks ago - last edited 4 weeks ago I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall socket just these two wires. Mobile Your Account. How can I book a technician in QuickStart, set up and connections yesterday; Need wall socket in QuickStart, set up and connections yesterdayWe would like to show you a description here but the site won’t allow us. If possible, I would like to get rid of this rather ugly white box and replace it with a socket that is fully. The two sockets on the wall on the RHS are telephone sockets. The cable could be hidden within, or behind, furniture. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. 2. Virgin media wall socket in an unusable place. Everything you need is posted to you. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. RedTomato said: I removed my Virgin cable about a month ago. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. I’m wanting to connect my modem to the quadplex if possible, rather than to the VM socket, therefore allowing me. Go back to normal router mode as soon as the test is done. 100. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Sometimes there is no VM wall box, just a trailing cable. First you'll need another Powerline adaptor. Hi, Same problem here. Got my virgin media self install kit but I don't have a virgin socket. Two virgin media wall sockets, only one required in QuickStart,. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. #12. 168. Plug the cables into the Hub. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. The wall box may be branded with the logos of an old cable TV company (not VM). 3. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterdayCall the Pre-installation and delivery team on 0800 052 1734. Reply. We would like to show you a description here but the site won’t allow us. Not had any success calling. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. 168. Virgin Media. You can also add WiFi Max to our. I'm sorry to hear about the missing wall socket. log into hub3 - 192. Don’t have a virgin media wall socket; Options. Could an engineer be arranged to install please as my account is due to go live today. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. An Ethernet cable – The. The "two cables" sound very like a Sky dish install. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). 3 weeks ago. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Or if the other end of the white cable is in a more useful. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Virgin Media; My Virgin Media. B&Q are running low on these however. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. For into also image of the type of. You should see a welcome screen, then the Virgin Media start up screen. Then, now, I feel sad my broadband not working yet because of that. Thanks The existing cables will be screw-on (11 mm spanner or pliers required). £ 9. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. I don't have a Virgin wall socket. I received a box to quick start with VM but there is no wall socket in my flat. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. 01-02-2023 10:59 - edited 01-02-2023 11:00. I will only be using one wall socket, so the other socket will have no connections. on 27-10-2022 09:24. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. We would like to show you a description here but the site won’t allow us. . pentagon-shaped device that plugs into a wall socket and has an. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Urgent: need WiFi ASAP! I ordered a broadband only package. But its still failing to get any connection (i think i. No virgin media wall socket. Browse Virgin Media Virgin Media Community. No idea what that entails/ how long and how. Call the Pre-installation and delivery team on 0800 052 1734. Quickstart is the quickest and easiest way to setup our services. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we have internet. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). 5. virgin media internal wall box. Check all cables are tightly connected between the back of the box and your TV. We would like to show you a description here but the site won’t allow us. That is a Virgin telephone socket. The wall box may be branded with the logos of an old cable TV company (not VM). I'm currently renovating my living room, including the electrics. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. You should see a welcome screen, then the Virgin Media start up screen. If you look into the back of your Hub, you'll see a port. 1 Mar 2016. Sorry to see that you have been having issues with connecting your equipment. My Virgin Media App. in QuickStart, set up and connections Monday; Delayed install in QuickStart, set up and connections Monday; Weak Wi-Fi in Networking and WiFi MondayThere is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. See where this Helpful. - 52500241 ACCEPTED SOLUTION. Virgin Media Quickstart set up. There is no additional slot. When you place your order, we'll let you know. We would like to show you a description here but the site won’t allow us. VM don't use fibre inside the property. if I follow the cable that’s wired in already, it ends with a cut cable The cable with the hub is not fitt. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. The block box on second picture is an amplifier for terrestrial TV. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. can someone contact me about moving a TV point please. Praying the white is the virgin one. Make sure any HDMI or SCART cabling is also tightly connected. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayHi. Next, connect the power cable. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is. add to list Tags Virgin Media V3 Hub - 2U cabinet rack mount , ,. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. It is likely you will be waiting a few days. I would get virgin to do it. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Thank you for your post and welcome to the community. 3. Back a step. 4 weeks ago. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Virgin media wall socket in an unusable place in QuickStart, set up and connections Saturday; Hi in QuickStart, set up and connections a week ago; Top. 0 Kudos Share. Virgin Media; My Virgin Media; Shop; Help;. Call the pre-installation and delivery team on 0800 052 1734. We would like to show you a description here but the site won’t allow us. I don't work for Virgin Media. Thanks again. to your Virgin Media socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Connect to the Virgin TV box. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. You can choose from a variety of wall socket types, depending on your needs. No Virgin media wall socket. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. Vonage 2nd line. The new cables from your Quick Start kit will be push fit. The cable could be hidden within, or behind, furniture. RedTomato said: I removed my Virgin cable about a month ago. Hi, I recently moved to this house and placed an order for VM broadband which I received today. Check your DMs btw. on 31-12-2021 10:47. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. -a power cable for the hub's adapter. Phone. Don't touch it. How long does Virgin Media Broadband take to activate? Discover how Virgin Media services are installed. If you had any further enthusiasm. Switched On. Tudor. ; From the wall socket follow the white cable making sure it's tightly connected to the splitter. I was told when purchasing the broadband package that fibre was available here. 19 minutes ago. As you can see from the below, they have a VM wall socket already installed, but this leads off to a three-way splitter. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. It allows your computer to send information along your network. Should’ve checked this before I ordered. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Another option might include. 3 weeks ago. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. The box and cables may have been removed by the previous occupiers. 12-10-2022 18:51 - edited 12-10-2022 18:59. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Checked every. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Tuning in. Browse Virgin Media Virgin Media. But I have no Virgin Media Wall socket in my house. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections yesterday; ordered new broadband, cable too short in QuickStart, set up and connections yesterday; Wrong wall socket in Networking and WiFi Thursday; Installing equipment on private property without permission in QuickStart, set up and connections. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Red Light. and view the images for a range of different wall box options. The other is marked TV, & this is used for TV & Broadband. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. on 05-02-2023 19:03. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Booking an engineer is easy with Virgin Media. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Everything you need is posted to you. If no. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. . No wall socket. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. VM don't use fibre inside the property. Tudor. The new cables from your Quick Start kit will be push fit. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. These enter my house via an air brick/vent very close to. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. ahhh the rubbish that is CS - you could try this. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. The isolator has a terminator cap (marked below) fitted to the open end. Hi Graham. (and up the wall). Browse Virgin Media Virgin Media Community. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. You should be able to do it on a call to CS. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. Re: No virgin media wall socket. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. The Virgin wall sockets just have one connector at the bottom. Most QuickStart kits have just 6 cables, connectors and powerlines to. Live TV uses co-ax cables. I'm sorry to hear about the missing wall socket. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051I just moved into a new apartment, and bought a broadband from virgin media. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. • Connect the power supply to the back of the new box, then switch on at the wall. 1. 0 Kudos. Not all properties have a socket. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. 0 Kudos Reply. Is it necessary to plug the cable to socket for having wifi, if so what can I. Router Plugin Port. VM will usually only supply a Quickstart to a property that had VM previously. VM BB TV Landline. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Vonage 2nd line. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Had my kit sent to a home we’ve just moved into. Re: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freeNo photo attached. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. There should be a wall mounted box somewhere inside that has an F socket on it. Now have to wait until late next week for a technician to arrive!Re: My Flat doesn’t have wall socket. . It should look similar to the integrated wall socket on Picture 3. D01 C9W8. Tudor. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . Push the white cable with the black label into the Hub. Virgin Media Wall Socket. Feb 22, 2022. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Hello, my isolator cable does not fit into the virgin media wall socket. Rob. Thanks! Regards, BilalI, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. . There is a virgin media wall socket in the house but there is already a cable that is wired (looks screwed in) to the socket. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. But I have no Virgin Media Wall socket in my house. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. Learn more. Thank you for your post. Virgin Media service comes through this cable. The "two cables" sound very like a Sky dish install. How can I book a technician in QuickStart, set up and connections Wednesday;In your Stream kit you’ll find everything you need to get the Stream box up and running. My wall socket has fallen off as it was behind my sofa does anyone know if I. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayVery poor advice. Don’t plug the power cable into a plug socket yet. I found this which seems - 5282154 - 2. There are two empty wall sockets but the cable doesn’t fit into either. The problem is the Hub is in my Study and the - 4964746. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. Re: Wall socket. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. I have looked everywhere but can't seem to find one. Tudor.