It has two outputs on the left of the wall box. For into also image of the. We would like to show you a description here but the site won’t allow us. Got my virgin media self install kit but I don't have a virgin socket. No, any cables within the house can be touched as much as the householder wants to touch them. But the metal isolator box looks like it might be the wrong way around. 8 KB Views: 54. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . If you have any questions about your service,. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). on 05-02-2023 19:03. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. There is a virgin media wall socket in the house but there is already a cable that is wired (looks screwed in) to the socket. Virgin Phone Switchover. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. I have received my quick start-up kit. Everything is converted to specialised triple screened coaxial cable. The other is marked TV, & this is used for TV & Broadband. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Tudor. Very Insightful Person 168 Views Message 2 of 4 Flag for a moderator. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Virgin Mobile. My Virgin Media App. These enter my house via an air brick/vent very close to. AnthonyRaw1986. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. Virgin Media service comes through this cable. No virgin media wall socket; Options. The isolator has a terminator cap (marked below) fitted to the open end. Virgin Media. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Browse Virgin Media Virgin Media Community. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. The "two cables" sound very like a Sky dish install. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFitting a new Virgin media wall socket in QuickStart, set up and connections 6 hours ago; No wall socket ? in QuickStart, set up and connections yesterday; Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections Monday; Quick start - can’t connect in QuickStart, set up and connections SaturdayA wall box may be branded with the logos of an old cable TV company (not VM). Also available from the likes of Screwfix, Homebase, Toolstation etc. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Post a photo of the "wrong" socket please. Same thing happened, and on all the wall phone points. No internet, unfortunately. powered by TiVo, somewhere else in your house to your Hub. Step 1 - Check your connections. Reply. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. 22-12-2022 19:19 - edited 22-12-2022 19:20. The internal box should be oblong, square one are for phone. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. Stay safe online. Call the pre-installation and delivery team on 0800 052 1734. 9. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. So you can either unscrew this one & push on the connector provided in the Quick Start pack. How can I book a technician in QuickStart, set up and connections Wednesday;In your Stream kit you’ll find everything you need to get the Stream box up and running. Please support me in this regard. Just joined. Virgin Media Wall Socket. The cable could be hidden within, or behind, furniture. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Plugging your virgin media router into an extension lead is fine. 0800 052 1734-----I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. How do I book an engineer to come out - 5345632. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Don't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. You need to go outside and locate the brown or grey omnibox on the wall. You can possibly do this in two ways. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. I think there’s something missing to the Virgin Media wall socket in my flat. . TV 360 and home phone. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Take a look outside where the incoming cable is. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Tudor. Vote. Don't touch it. We would like to show you a description here but the site won’t allow us. I'm sorry to hear about the missing wall socket. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. It is likely you will be waiting a few days. QuickStart, set up and connections. on 01-12-2022 11:22. VM BB TV Landline. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. We would like to show you a description here but the site won’t allow us. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Options. Stay safe online. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. can someone contact me about moving a TV point please. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Answered! Go to Answer. I was sent the pack as. I just found a box in the closet which has a cable indicated as CABELCON 4. There is no additional slot. We have a virgin media wall. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Browse Virgin Media Virgin Media Community. I've got 2 wall sockets that I think are likely. Is it necessary to plug the cable to socket for having wifi, if so what can I do now. The wall box may be branded with the logos of an old cable TV company (not VM). Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. My options are . - 5250024 1 ACCEPTED SOLUTION. we’ve just moved in to our new house. Step 1 Find the best spot for the WiFi Hub Make sure to keep the Hub out in the open. I'm very sorry to hear about the non wall socket. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. When i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. com How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. I don't have virgin media wall socket. Thank you. Push the white cable (from the old Hub) into the back of the new Hub. Push the red label end of the white cable, into the wall socket. on 02-08-2022 17:40. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. You'll need to check that your TV box is connected correctly. I'm a Very Insightful Person, I'm here to share knowledge, I don't. on 28-10-2022 17:29. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. Connecting your V6 or TiVo box to your Virgin Media Hub is a piece of cake. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Plug into the Hub. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Switched. Feb 22, 2022. I recently got Virgin broadband installed. At least spell your title correctly jeezus . your Virgin Media phone, or 0345 454 1111 from another network. 168. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. . 12-10-2022 18:51 - edited 12-10-2022 18:59. Available with M50 broadband or faster. Don’t plug the power cable into a plug socket yet. Make sure the white cable is firmly connected to the back of your TV box and the Virgin Media wall socket. Also, make sure the white cable from the back of your TV box to the wall socket is tightly connected too. Browse Virgin Media Virgin Media Community. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Virgin Media Extension Cable. ; If the TV box is connected to the Hub, make sure the. Tudor. My Virgin wall socket just have phone line, didn’t get. Reply. Options. Excludes broadband faults and broadband network outages. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Then connect this to the right side port of your Virgin Media wall outlet. 2. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Sometimes there is no wall box, just a trailing cable. Can't find Wall Socket on 18-11-2021 13:36. Get the Hub ready by connecting the wires. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. . I’ve just received my quick start package. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Explain what needs to be done and book an engineer visit. ahhh the rubbish that is CS - you could try this. on 23-12-2022 10:31. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. Browse Virgin Media Virgin Media Community. All. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Thanks The existing cables will be screw-on (11 mm spanner or pliers required). Go back to normal router mode as soon as the test is done. which will give you a general idea of VM fixtures and fittings. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I have received my quick start-up kit. The box and cables may have been removed by the previous occupiers. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Being connected to the internet is one of the most important modern essentials in 20. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The port of wall socket - 5152519. The Openreach sockets do not work for Virgin Media. Re: My house wall socket that cannot fit to VM hub. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. to your Virgin Media socket. In any case, it doesn't work for the Virgin Media router, it seems to be using a different type of cable. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute;. Sometimes there is no wall box, just a trailing cable. I received a box to quick start with VM but there is no wall socket in my flat. -a power cable for the hub's adapter. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Just joined. Virgin Media; My Virgin Media; Shop;. Hi I left virgin media on the 26th of march BT has been dreadful but luckily they are letting me leave without a termination fee. One branch goes to the modem and the other to the V6 box. • Scroll to the HDMI port you connected the cable to. please - 5241140Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. We have the quickstart pack but sadly cannot get broadband set up and working. But its still failing to get any connection (i think i. I have looked everywhere but can't seem to find one. Manage Your Account. Old Virgin Media box and poor signal. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayHi. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Get virgin engineer to move the wall socket. Re: Can the fibre optic cable from the wall socket to the ONU be replaced with a longer one. . The top “capped” one is marked FM & has been disused since cable went digital. The cable on the right looks like is for a Freeview TV antenna. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. A photo would be helpful if possible. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Back a step. The Stream remote. Some properties do not have a wall socket, only a cable. Virgin Media wall socket set up. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Your new services from Virgin Media are all set up and ready to use. Router Plugin Port. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. • Using your TV remote push the Input, AV or Source button. Pop the power cable into a nearby plug socket, and turn it on. Fibre Wall socket -> Virgin Router (in modem mode) -> Ethernet cable to AX11000's 2. . Browse Virgin Media Virgin Media Community. Most QuickStart kits have just 6 cables, connectors and powerlines to. Step 1. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Call the pre-installation and delivery team on 0800 052 1734. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. But I have no Virgin Media Wall socket in my house. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. Options. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. cable from wall. The easiest way to set up multi room viewing is with the Virgin TV 360 Mini box. The two sockets on the wall on the RHS are telephone sockets. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Account - Cable. The Virgin wall sockets just have one connector at the bottom. Not all properties have a socket. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that. I just found a box in the closet which has a cable indicated as CABELCON 4. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. I Need a Virgin Media Wall Socket in QuickStart, set up and connections yesterday; Absolutely furious! Unauthorised box installation has ruined 7k worth of new rendering. nor can I find a external brown box. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. 84K; Tudor. Is there likey to be any problem with this, such as degraded of weaker quality or speed. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Hi I have ordered a quick start kit and don't have a virgin media wall socket. For more. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. I found this which seems to be - 5282154. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONProject Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. Hi, I entered my postcode as was told I could use QuickStart! After ordering the hub and looking at the instructions, we do not have a wall socket that matches in our house. Most QuickStart kits have just 6 cables, connectors and powerlines to. Broadband. My Virgin Wall socket not same as installation guide that one. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. My wall socket has fallen off as it was behind my sofa does anyone know if I. Just had the Hub 3 delivered for Quickstart. Image below of the Virgin Media PSU Plug that connects to the coax. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. I would get virgin to do it. Learn more. Hi, I just moved to a new house and got my virgin media kit today. There should be a wall mounted box somewhere inside that has an F socket on it. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Browse Virgin Media Virgin Media Community. The wall box may be branded with the logos of an old cable TV company (not VM). No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday Broken box outside of house in Networking and WiFi Wednesday Wall Socket Issue in QuickStart, set up and connections WednesdayRe: Wall socket connection. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. But I. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. You have at least tested the ringing capacitor issue in the diagnostic process. in QuickStart, set up and connections Monday; Delayed install in QuickStart, set up and connections Monday; Weak Wi-Fi in Networking and WiFi MondayThere is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. Account - Cable. All the cabling is the property of Virgin Media and must not be touched. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. If possible, I would like to get rid of this rather ugly white box and replace it with a socket that is fully. To be able to receive an E-bill, you need to provide us with a valid e-mail address. Plug the cables into the Hub. 3 weeks ago. Went outside and there appears to be nothing on the other side (maybe removed). Tudor. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. 12-10-2022 18:51 - edited 12-10-2022 18:59. Booking an engineer is easy with Virgin Media. I'm sorry to hear about the missing wall socket. There are two empty wall sockets but the cable doesn’t fit into either. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this. However the wall socket. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayVery poor advice. I can't find an internal wall socket. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. You can also add WiFi Max to our. Virgin Media; My Virgin Media. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. The box and cables may have been removed by the previous occupiers. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. My dad bought the 1gbps package and arranged the delivery for - 5273209. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 0 Kudos. Picture above. No wall socket for my broadband quick set up. Check all cables are tightly connected between the back of the box and your TV. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 4. com email address to different Virgin account. Tudor. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Solved No Virgin Media Wall Socket At Installation Community 4832746. Tudor. Security matters. I don't have a Virgin wall socket. 1. and view the images for a range of different wall box options. Virgin Mobile. Next, take the blue end of the co-axial cable and insert that into the co-ax port on the back of your Virgin TV box. A Ti-Vo was installed in one of the upstairs bedrooms. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Fibre Areas only. 0. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. I'm a Very Insightful Person, I'm here to share knowledge. Stream from Virgin Media. on 15-02-2022 10:03. You only need to go into modem mode for a few minutes while you run the tests. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. If you currently don’t have a Virgin Media network connection, we’ll send out an engineer to get you set up. What do we do? - 5352510. Simply push the cable head over the screw head. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. They will charge £99 for a relocation. wall socket. . The installation took about 2 hours and was similar to an ordinary coaxial install, the CPE. I received myquickstart pack yesterday. Thanks! Regards, BilalI, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. #2. Options. It may just be a loose cable rather than a socket. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket.