First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. First, check that your device is running the latest software as this might be causing the issue. O2 shop or local council recycle yard. Our most popular rubbish removal service is our ‘Man and Van’ collection. uk. Don’t plug the power cable into a plug socket yet. One option is to recycle it through a certified e-waste recycler. In North America you can choose to purchase your own modem. To run the scan, simply connect to your. Am a little weary that if we recycle the kit that we might get billed for not returning it. 1 is the correct address for the Hub in Router mode. Everything you need is posted to you. And now I'm getting chased up. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. 13-12-2021 15:21. T he current list of equipment which needs returning which is -. Click yes or agree . SpeedNew to Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. The report, Dialling into 2020, also highlights how. Peel off this label sticker and place. If you're a Virgin Media customer who's received a new router, you can put your old router into the new one's package, pop on the label in the package, and post it back. To get this upgrade for free, all you need to do is switch your hub off and wait around 5 - 10 seconds before switching it back on. Access your bills, diagnose faults and manage your package. 0) than the Wifi6 AP (255. Again use a cable that carries gigabit speeds. Forum; Apps. Running a reset will wipe any changes you’ve made to the Hub’s settings. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Recycling return old 3. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. 3. Status in the router's web interface reads 'No RF signal detected' A router check tells me to check my coax cables (checked) and that my router temperature is normal. 19-02-2021 14:55. On the returns form, please provide your full name, address and contact details, as well as the reason for the return. Reset back to router modeInstall Hub 5 and Enable Modem ModeOnce the Virgin router is switched off and on again, those with M500 or Gig1 plans will then see their speeds increase without paying anything extra for the privilege. Due to this, I think an engineer's visit will be required to be on the safe side for you. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. Modem Mode can be found on the left of the screen. on 25-11-2022 12:11. Eventually I got sent a returns box to return my old router, and was told Yodel will be in touch to arrange a collection. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. The honest truth is: no, Virgin WiFi does not have weak security. O2 shop or local council recycle yard. The. You do not have to return the router to NOW TV following cancellation or end of contract, unless you want them to recycle it for you (which is a service that they are obliged to offer). At Virgin Media we’re working hard to make sure old customer equipment is disposed of properly and responsibly. A recent Uswitch survey has shown that 42% of UK households have an unused router in storage. There's no setup or complication, you just plug it in and it works. 19-02-2021 14:55. 0. Helps dispense four million medical prescriptions. Disconnect all unneeded ethernet cables from the rear of the Hub. Save the trip to the tip for faulty hardware. Phone. The firm has announced that it is releasing an upgrade that. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. Contact Us. NOTHING was mentioned in there and we had received no correspondence regarding it, and as it is SO old (and I mean old), we have. 0 on Trustpilot, though this is actually ahead of its closest competitors. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. My VM Router is is my office adjacent to hall. The two sockets on the wall on the RHS are telephone sockets. Reset Your. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Unlocks superfast broadband in 500,000 buildings. From there, click “Security” on the left-hand sidebar and make sure “Block internal IP addresses” is checked. If you want a simple solution that just works I would go for this in modem mode: Deal: TP-Link Deco X55 AX3000 Whole Home AI-Driven Mesh Wi-Fi 6 System, Three Gigabit Ports, Coverage up to 6,500 ft2, Connect up to 150 devices, HomeShield Security, Pack of 3, Amazon Exclusive Gives a bit of. Hello, I recently moved into a rented property. 2019 performance. ’ You’ll be sent a white returns bag within 7. Your devices have WiFi antennas built in to ‘tune in’ to the router’s wireless network. The advice was to recycle the old hub. I don't work for Virgin Media. At the time was told IF we needed to return the old router details would be in with the new router. And if you don’t like either of those, then there are plenty of other options that open up when you buy your own router. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. At TalkTalk, we're doing all we can to protect the environment. Households across the UK are sitting on more than 22 million unused broadband routers — enough to fill ten Olympic swimming pools — which are going to waste instead of being recycled, according to new research from Uswitch. Rewards Members can get $5 per month for. Do i need to return a hub 3 router? I recently upgraded my router, but wasn't sent any return label,so just wanted to know what to do with my old router. 0. This is the same situation with me. on 20-10-2022 20:53. At this point I sent all my equipment back to virgin (2 tv set top box's and the Hub) Multiple set-top boxes and routers are accumulating in people’s houses. Last year, Virgin Media O2 recycled. . A cable of 10m from the current location would probably need the technician to set it up again from the cabinet as the signal,levels will change. Sometimes, a simple reboot can fix the problem. NOTHING was mentioned in there and we had received no correspondence regarding it, and as it is SO old (and I mean old), we have now disposed of it!! I moved to a new area that didn’t have Virgin Media available. I do not work for VM. Available with M50 broadband or faster. 1 (192. all set up and running. But the part that says you should recycle some old items is wrong. The easiest way would be to set it up with a separate SSID, e. Trouble is that will affect the other. March 16, 2023 11. This may take a. You should use port 4 which is the 2. I moved to a new area that didn’t have Virgin Media available. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. However today I've had the router inexplicably restart at least FIVE times today, as you can. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. A recent poll by Uswitch found that 42% of British homes have an unused Sky box in storage. We currently recycle the following products: TalkTalk Wi-Fi Hub and Wi-Fi Hub 2; Amazon eero 6 and eero 6 ProHi, Today I received an email from the following email address [email protected] when in Modem Mode, so once you. ” At present Vodafone. The Super Hub 2ac looks almost identical to the Super Hub it replaces. As more Wi-Fi 6 devices come out, Virgin Media customers will start seeing the benefit of having a Wi-Fi 6 router . 21/10/18 - 14:09 #5. The Wi-Fi functionality is switched off and only an internet connection. I've seen people talking about it online and on one of the threads here on the Virgin Media forum just before I joined too - someone wanted to get rid of their TiVo box so they called Virgin who said to recycle it, then they got an email after a few hours or the next morning saying that they needed to return it and they had to. The guy stated make sure to take to a local dump and not just dump in a normal bin. Connect the coaxial cable. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. equipment. 1 Kudo. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. The advice was to recycle the old hub. In the event you change service or close your account, it's important that you return any equipment to us. How to Access Router Remotely Part 1: Turn On remote sharing Turning on remote sharing on the router is easy. Plume supports Ethernet backhaul. Remember, have your Virgin Media network name and WiFi password ready. Use the old router as a network switch. No, you can keep using the same phone you’ve always used. This means the WiFi password or network name could change back to our default settings. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation. Sky scores 1. The research, released on the eve of Global. Unplugged router, etc. com, the comparison and switching service. " TOTALLY WRONG, yes only one port will work, but you can use any port. The older Hub 4 is based on. Access the Router Settings. Returning / Recycling VM Router I moved to a new area that didn’t have Virgin Media available. Many thanks, David. uk 7. So whether it's technical issues, hub problems or you need support, we’ll help you with our. Got my new router sent out. QuickStart, set up and connections. 5Gbps speed LAN (Ethernet) port. Recycle. on 03-01-2022 18:08. Best done from a wired connection. The telecoms firm is providing. Browse Virgin Media Virgin Media Community. 6 out of 5. Connect your router/mesh system to the hub via ethernet cable and switch it on - leave it five minutes to settle down. If you’re having problems with our broadband connection, visit our improve WiFi connection page. Click on the “Networking” tab. Depress the pinhole switch for a timed 60 seconds then release. We appreciate that you have already tried turning off your hub and restarting this, however the red light is remaining. 0. Back a step. £8p/m extra or included with Gig1 or Volt. If it doesn't unless you configured everything with static addresses it'll all pull IPs in the new range when connected to the new equipment. Do i need to return a hub 3 router? I recently upgraded my router, but wasn't sent any return label,so just wanted to know what to do with my old router. The office-supplies seller has a free electronics recycling program with a long list of categories. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). Customers can return. Step 4: Set Up Your Router Again. Now VM are asking me to return the old hub. Weve been with Virgin for YEARS. Although it can look tidier, hidden corners of your. 10 REPLIES. Check “Apply to all my networks” and click the Apply button. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Once you’ve. We have had new router and need to find IP address, how do I find my IP address. 168. (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. Here you’ll find all the help you need for Virgin Media related problems and issues. 1. Further exclusions & legal stuff apply. I switched mine out in November 2020 and it’s not skipped a beat since. Troubleshooting Connectivity Issues. The guest Wi-Fi connection will have a separate network name and password. - The 5x hub is connected via optical cable, not coaxial. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living – check our pages for more help, you do have other options rather than cancelling. My Virgin Media App. No setup fee. uk. Manage Your Account. At TalkTalk, we're doing all we can to protect the environment. At Clearabee we have a number of options that can see your routers and other items collected from your home. Avoid thick walls. Super Hub 1, 2 or 2ac. Apps and extras. Select one of the three options below to find out what you can recycle at home or in your local area. On VIVID200, Talk Anytime Phone, x2 Mobile SIM. Virgin Media has been on a mission to reduce its waste and improve its carbon footprint. Good to know, maybe I'll have fun with openwrt with it, and maybe even sell it on. Households across the UK are sitting on more than 22 million unused broadband routers — enough to fill ten Olympic swimming pools — which are going to waste instead of being recycled, according to new research from Uswitch. If it didn't do so it would soon run out of addresses. Additionally, one in seven households has stored two or more obsolete boxes. With the increase in devices that need an Ethernet connection, you can run into trouble because most routers have six or fewer Ethernet ports. Virgin Media was founded in 2006. However, with the Hub 5, Virgin Media might have made a router worth keeping. Begin by accessing the settings of your. Up to 3 WiFi Pods if needed. I could return the equipment if I can confirm that Yodel are still the delivery agent for VM. That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. This latest future-proof WiFi. Disconnect your old Hub. Step 3 - Label the box – a letter came with the. I've worried because the posts all say there is a risk of overheating, and also because I'm online all day for professional reasons so can't afford an outage. SpeedStep 1: Modem Only Mode. Take a look at your options below. Turn on and get connected. All the information you need to setup your first Pod or fix an issue can be found here. Older routers needed bigger cases because they had larger circuit boards populated with a lot more physical components, and less efficient processors that required larger heat sinks, made worse by the flat rectangular cases the makers used, which were appalling for heat dissipation. Hi @Tanicha23. In such cases, reach out to Virgin for assistance. If you have an earlier Super Hub model, please be aware that the instructions might differ. Step 4. This latest future-proof WiFi. Once your TalkTalk broadband service goes live, you should ensure your old Virgin Media broadband service has been cancelled. Virgin Media provides 4 different types of routers based on a similar design. Network Switch. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. Quickstart is the quickest and easiest way to setup our services. Does anyone know if the 'doorstep collection' involves disconnecting it for us? The cable runs outside the house then back in. We can certainly understand your concerns regarding the red light on your router as this generally a sign of an overheating issue. When you place your order, we'll let you know. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). As of last night my internet access cut out completely, starting "internet access denied" (when logged into the router settings page). I've unplugged and restarted many times, but always return to a steady red light. The questions look quite generic and we share the same network service. I heard it can be made passive though, so to transfer via ethernet to another router that of course could maintain all network devices. Account - Cable. This latest future-proof WiFi. Click System Log. Back a step. At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. With the Super Hub 2ac on your side you can do it all. All customers need to do is contact Virgin Media to arrange the return. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. You can either call in to arrange this or, better, wait here for the Virgin Media staff who work here to arrange. They never did, I reached out to the customer service team and said no one collected, they said again Yodel will reach out to arrange collection…no one did. Virgin Media offers superfast broadband, so it needs a super-powered router to handle that. Working hard to help connect the nation, shop our offers and order online. Our processes have been developed to minimize waste and. Reply. 2) Turn off the hub and disconnect any Ethernet cables. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Help. Once your Sky broadband service goes live, you should ensure your old Virgin Media broadband service has been cancelled. The second method is to send an email to Virgin Media requesting a return kit. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. In your email, include your address, account number, area code, and other essential details. It'll use the management IP 192. co. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Do NOT reboot the Hub, just let it do it's thing. Virgin's speeds are twice as fast for the same price, but I keep hearing from people that they sacrifice a lot on the router to make that happen. Virgin Media Hub 5 Wi-Fi 6 GIG 1 ReviewWatch more Home Networking videos Settings Password. Excludes broadband faults and broadband network outages. Press and hold the power button for at least 10 seconds. Virgin Media has committed to carbon-neutral and waste-free operations by the end of. Hi, Just recently upgraded from Tivo 500GB box to TV360. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. I closed my original virgin media account in late February 2022 approximately. If you’ve got a permanent red power light. Follow these steps: Keep the router powered on. But don't just leave it in a cupboard to gather dust. Best of all, for many, it’s a free upgrade. Unpatched Vulnerabilities . Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. When you leave us, upgrade your service, or receive a replacement for faulty kit we ask that you return your equipment for recycling should we ask for it. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. change to Modem Mode you will need to use 192. 0 Kudos. 0. Virgin Media; My Virgin Media; Shop; Help; Virgin Media. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. . To recycle a BT router, you’ll need to go into your ‘My BT’ account, where you’ll see an option to ‘ return your BT kit. 13-12-2021 15:21. Account - Mobile. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. on 25-11-2022 12:11. 0) This way, I will then be able. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they try and get out of the penalty charge. Reply. We've identified 14 new uses for old routers: Wireless repeater. If we don't require your kit back we ask that you dispose of it in an environmentally friendly manner. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back-Up Line (EBUL) Dave. 100. Another option is to donate it to a local school or community center. Preparing for Landline changeover to fibre. Virgin Media has committed to carbon-neutral and waste-free operations by the. Hub in router mode is on for many days then the Docsis network goes down hub is still powered the hub should then attempt to reboot. In the airing cupboard I discovered an old virgin media router modem that must have been used by one of the previous tenants. It is owned by Virgin Media O2, a 50:50 joint venture between Liberty Global and Telefónica. How to put Virgin Media Hub into modem mode to use own router Step by Step Guide Watch more Virgin Media Product Reviews there, I'm having a few issues with my Wi-Fi that's been going on for about 3 weeks now. From there, the setup is nice and simple. Networking and WiFi. First published on Tue 4 Apr 2023 03. You can call our Customer Service team on 789 from your Virgin Mobile, or 0345 6000 789* from any. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. Customer since 1993. This could mean that you have a bad connection in your home. They must be clutching at straws given the earlier advice to recycle replaced Hub3 kit. WiFi Max. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. 4Ghz and 5Ghz channel support, the latter with three antenna. So the connection isn't saturating. 5 months ago I was upgraded from Hub 3 to 5. Do i dispose of it at my local recycling centre. I'm sorry to hear about the experience and issues you have had with both our services and when calling for support. 255. SpeedTry a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Superhub 5 its great 👍. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. Our most popular rubbish removal service is our ‘Man and Van’ collection. The torrenting is only done through a server and the port connected to my switch had a bandwidth limit of 5MB/s. Switch on your TV, then using your own TV remote press the Input, AV or Source button. The best way to cancel Virgin Media is over the phone. Please follow the simple instructions we've provided in the pack that we delivered with the new. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. In your email, include your address, account number, area code, and other essential details. I am putting a complaint in with ofcom along with all the evidence I have. Virgin Media O2 is already doing some great work in encouraging customers to recycle – nine million routers and set-top boxes have been refurbished and reused since 2014. Coupon excludes Apple, Ruckus and Luxul products; and Samsung SKUs 5872506 and 5872200. We would like to show you a description here but the site won’t allow us. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. 1. If so run the VPN software on it and connect the XBOX via it. Go to solution. The Netgear R6260 is, in my opinion, the best router for Virgin Media ( Now recommending the R7800 as the R6260 is too hard to find new) In my experience the R6260 is an excellent wireless router to use with Virgin Media. Options. Another option would be to get a suitable router, use the hub in modem mode and run the VPN software on that router. There was no label in the box but searches revealed that I could recycle via. 3 million items such as routers and set-top boxes in 2020, meaning fewer items ending up in landfill. This includes restricting children from accessing inappropriate or adult content. 0. Recycle or return your kit. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Step 4: Return or recycle your old Virgin Media router. 11ax. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. This can be put adjacent to the hub, or on the end of long ethernet cable if that makes more sense. Step 3: Wait 5-10 Minutes. I'm a Very Insightful Person, I'm here to share knowledge. If you can get Quickstart, you can choose one of two delivery options. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. all set up and running. Just follow these steps to power cycle your router and modem: Step 1: Unplug the modem and router from the power outlet. SpeedQuickStart, set up and connections. Is there a way that I can return this? I don't know any of the account details of the former tenant. I don't work for Virgin Media. We would like to show you a description here but the site won’t allow us. A year since it launched its sustainability strategy, Virgin Media O2 has cut its carbon emissions by 29% against its 2020 baseline – the equivalent of nearly 150,000 car journeys from Land’s End to John O Groats. Disconnect all unneeded ethernet cables from the rear of the Hub. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. Hi - as per title, first noticed 5am this morning (23/02). Locate the IP Address of your WiFi router, usually found on the Hub sticker. Virgin Fibre Areas only. Virgin Media owns and operates its. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. A new recycle scheme developed by Virgin Media 02 has saved 250,000 from landfill in the last year alone. I spent a week looking through various whole-home wi-fi systems, having decided to make a one-off investment in a decent system - Netgear Orbi, Linksys Velop, Nest Wi-Fi and Ubquiti AmpliFi. I need to be 'connectable'. Alternatively, you can restart your router via the Virgin. £20 odd should do it. To recycle a BT router, you’ll need to go into your ‘My BT’ account, where you’ll see an option to ‘ return your BT kit. 0, which suggests most of the site’s broadband reviews are negative.