That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. The guy did say it would be a hub 5. Yodel is just the latest victim of a cyber "incident" and undoubtedly will not be the last. Track your item help; Tracking international items; What our. Some of our services offer a two-hour delivery window. I tried to contact Yodel customer service. Yodel is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. VM have rescheduled a second delivery, but tbh even the customer service. 75 stars. For more information about your delivery, take. We would like to show you a description here but the site won’t allow us. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. Not in? No worries: Yodel will leave a card explaining how to reschedule. on 04-12-2022 20:11. The number 07480 632098 has been looked up 4,600 times, leading to 24 user comments that have helped form a clearer picture. In this conversation. I'm a Very Insightful Person, I'm here to share knowledge. Most QuickStart. So you won’t need to hop around. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. I've been waiting on a new broadband hub being delivered via Yodel who have had it for 3 weeks now and failed to deliver it numerous times despite me confirming my address as correct - I've also left delivery instructions via Yodel chat to help the driver find my address even though the building is. Entertain me; Broadband Deals. Simply select the track your parcel link in the email and enter the code to get the latest update. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714If Yodel is unable to resolve a complaint, other avenues of recourse may be available. Everything you need is posted to you. Click track your parcel and enter the code to get the latest delivery updates. Stream from Virgin Media: Virgin Media broadband required (min. Your Virgin Media return En route. Problem solved? Click to mark as a Helpful Answer,. SpeedIf your parcel requires proof of delivery the driver will try to deliver to a neighbour and will need to take a photo. I ordered an installation package and it was supposed to be delivered today by Yodel. The company works closely with 80 percent of the UK’s major retailers, delivering 150 million packages annually. We would like to show you a description here but the site won’t allow us. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. 5 stars. Then enter your email address, and click on email me my new label and follow the instructions. The UK’s most popular channels, Catch Up services and built-in apps, in one place. Send, collect and return parcels at your local store from early till late, 7 days a week. Any ideas? ThanksHello, I ordered a QuickStart broadband on 14th September. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. Hi there, I am still outstanding a delivery of home broadband kit- I originally placed an order on 25th. If you don’t have that in property the tech will install that and all the equipment. We would like to show you a description here but the site won’t allow us. Hi I have received a text message from either Yodal or Virgin, saying that my new Hub was meant to arrive yesterday and Yodal will be in touch to confirm a time slot. Yodel stole my parcel. Admittedly VM might insist they haven't got it and charge you £40 or so, but in that case you complain, if they don't immediately back down you escalate to the Ombudsman and ask for repayment of the equipment charge. @Zach_R. Dave. Shop. I’ve chased Yodel and they have promised to deliver tomorrow . Royal Mail - 2. Yodel strikes again. Pods take around 3 working days to arrive if the agent can’t see that there is not a delivery then sadly it’s not been ordered. 50 Mbps). We would like to show you a description here but the site won’t allow us. Calls to this number cost the same as national rate and will be included within national rate inclusive packages. Virgin Media 8T6P52674441A961 Your return is on its way back to Virgin Media En Route Returned My parcel's journey + 17/05/23 11:45. Choose from thousands of independent stores and branches including Spar, Nisa & Costcutter. A Yodel drop store is usually a convenience store, pharmacy, supermarket, or similar; in fact, you’ve probably been to one on numerous occasions without even releasing. SpeedWe would like to show you a description here but the site won’t allow us. Global Media Limited - Phone number All directors of A. Yodel | Parcel TrackingWe would like to show you a description here but the site won’t allow us. Stream box and remote remain property of Virgin Media. Saturday. 3:41 PM · Jul 24, 2023. and delivery tracking information. . Virgin Media Price Guides. Another text came through saying my kit is on the way. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). We would like to show you a description here but the site won’t allow us. Hello, How do you change the delivery address for the starter pack? I would like to be sent to another address as I won't be fully moved in - 5254021. i. All you need to do is put our kit in the pack, attach the included label and go to a Collect+ store. Managing your order or appointment. on 02-12-2021 17:04. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been returned to. neilbz. I don't work for Virgin Media. I received a text from VM on 24/11 saying it would be delivered on 25/11 and to await a time slot from Yodel to then get an email late 24/11 from Yodel to say. Forum; Apps. Some of you may already be aware of this company. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. My Virgin Media App. It is not on any of the emails or texts sent to. Find out what you’ll be able to manage for your type of appointment or order below. So it seemed simplest to reconnect - the sockets are there and they were happy with the service. I'm moving to a new house where the old owners had VM. Nothing turns up so I call VM and they say they’re having issues with delivery parter Yodel, whereby VM are issuing the order and Yodel are apparently saying they have no order/delivery on their end. i. Rob Beck ordered a new router from Virgin Media in March. Security matters. Zavvi. We would like to show you a description here but the site won’t allow us. on 01-08-2022 12:13. Sign in . Tue 18 May 2021 05. We would like to show you a description here but the site won’t allow us. 📦 🚚 💥 Very happy to be able to announce Yodel (Yodel Delivery Network Ltd) has integrated what3words into their app so that customers can share…Almost half of Yodel customers polled by Citizens Advice (43%) reported a problem with their last delivery, compared with just over a quarter (28%) of Royal Mail customers. Want to speak to us? Yodel’s Customer Service number is 0344 755 0117. Lee1981. We would like to show you a description here but the site won’t allow us. I call virgin and they have no idea about it being returned. . on 12-11-2022 20:05. We would like to show you a description here but the site won’t allow us. Very. We would like to show you a description here but the site won’t allow us. The number block 0 74806 632098 is operated by Hutchison 3G UK Ltd. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Lots of retailers use Deliver to Yodel Store for their Click & Collect service. YODEL. We would like to show you a description here but the site won’t allow us. Signed up with VM and hub, tv box and services were due to be delivered and activated on Wednesday (9. Smartphone users received notifications claiming to be from Virgin Media UK regarding billing details. and TV too…. With thousands of Yodel Stores located across the country, our Out Of Home services put customers in control of their parcel deliveries and returns. SpeedWe would like to show you a description here but the site won’t allow us. On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3Miles Brignall. on 07-11-2022 18:44. Virgin Phone Switchover. We would like to show you a description here but the site won’t allow us. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. 75 stars. They never were. In response to Zach_R. I have already and I was told by Exteris that they have not received any item from Virgin media for delivery to my address. on 28-03-2023 08:11. I kindly asked the particular agent who was with me at that time to help me out with raising a complaint which I know is ideally meaningless. “@JamesBrennan_ Hi James, you would usually receive a text or email from Yodel confirming the tracking details for your delivery. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. To date not had any communication from Virgin Media chasing return of equipment. We would like to show you a description here but the site won’t allow us. Parcels made easy. Browse Virgin Media Virgin Media Community. Receive a two-hour delivery window for every parcel delivered to a door. Simply ring our friendly customer service team. They failed to deliver my router on Saturday. Asked webchat today, and was advised I would be giv. We would like to show you a description here but the site won’t allow us. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. We would like to show you a description here but the site won’t allow us. Account - Cable. Global Media Limited Customer Service telephone A. All Rights ReservedFibre broadband. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. On our wavelength. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. I ordered a student broadband package from Virgin on the 1st of September. 07480632098. Home Phone. If VM tries to charge you, you can always post back on. The kit was due to be delivered on the 3rd. Home Phone. Yodel says delivered but hasn’t. I received a text from Virgin stating my equipment will be delivered on 25th July and Yodel would contact me with a 2 hour delivery slot. Warrington, United Kingdom GAME Digital plc 6 years 2 months. Please have your parcel tracking ID ready. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Welcome to our community forums and thank you for your first posts. I have never received the text and am still without pod. I’ve called Virgin Media and they have launched an investigation with Yodel. Royal Mail - 2. Hey darkfinger, thank you for reaching out and a warm welcome to the community to answer your question Yodel will require a signature, if you aren't in they will try again 3 times each day. As you can see from the above, they don’t have any record of any parcels due for my address. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Please contact your seller and ask them to contact our concerned team on your behalf of you. If your returns label just shows the Collect+ logo, please select Yodel. Yodel tracker information was sent to us showing delivery on 15th. This applies to calls from any phone line, including mobile, landline and payphone. 2 Kudos. Manage Your Account. We would like to show you a description here but the site won’t allow us. Thanks for posting, and a warm welcome to our Community Forums. and delivery tracking information. We would like to show you a description here but the site won’t allow us. You can add up to 2 Mini boxes to watch and stream all around the home. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWe would like to show you a description here but the site won’t allow us. Stay safe online. WebChat was May 16th, callls May 23rd. Find out what you’ll be able to manage for your type of appointment or order below. We would like to show you a description here but the site won’t allow us. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714A new Virgin Media Text Message Scam is going around in the United Kingdom. Forum; Apps. All of our equipment is delivered by Yodel, but there are a small number of scenarios where the engineer may bring your equipment on your installation date. Virgin Media; My Virgin Media; Shop; Help;. Hopefully they can reconnect the older hub for now. service that puts you in complete control. Tuning in. Virgin Media; My Virgin Media; Shop;. We would like to show you a description here but the site won’t allow us. 5 years ago: Virgin Media confirming my new tivo box will be delivered the next day. Virgin Media. So, there was a bit to and fro getting the date sorted. When your parcel is on its way to you, our courier partners over at Yodel will. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. You will either receive a returns slip with your original parcel delivery or you can check on our website to see if we return parcels to a specific Retailer. Well-informed. Opening times:We would like to show you a description here but the site won’t allow us. You may be able to reschedule your delivery to a different address, date or even arrange to collect from your local depot, whilst your parcel is on its way to you. So I was supposed to received a router and self install on the 26th. My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to - 5365099. The day before when it gets dispatched you receive an email and on the day of its a home delivery you get a two hr window from yodel and if it’s click and collect you get a notification if it’s at the shop. please can you check when I can receive my box? I’m regularly working from home and really. Can someone please contact Yodel for me to fix the delivery ASAP?Find your nearest Yodel drop off or collection point. If not, you currently cannot upgrade your delivery service but don't worry, your parcel should reach you by 9pm on or before your expected delivery date. Yodel failed to deliver. When your parcel is on its way to you, our courier partners over at Yodel will send you an email or text message and will provide a 2-hour delivery window ETA. In some instances there may be a charge for the return label; this price is set by the Retailer. 25 stars. . It's just that I'm stuck home now, waiting for the delivery without a. Yodel uses the smart bar code system which allows individual items to be tracked at all points. . Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. According to our users’ reports and data collected between 31 March 2021 and 19 July 2022, the number has been reviewed Negatively by our users. (East Anglia) Limited (AP East Anglia, A P East Anglia)Realtime overview of issues and outages with all kinds of services. Return. 5 years ago: its virgin media. In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. Why Virgin Media still use Yodel as a delivery partner I don't know. Choose from thousands of independent stores and branches including Spar, Nisa & Costcutter. And if they mess up - then that reflects on you because YM chooses to have them as their partner. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. You have entrusted the parcel to VM's courier, who have lost it, so that's VM's problem. I’m so frustrated with Yodel. Arrange a return to one of 300 retailers through a Yodel Store. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. Options. Find out more on how to click & collect with Yodel. Virgin Mobile. Virgin Media; My Virgin Media; Shop; Help;. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. ^SL”We would like to show you a description here but the site won’t allow us. Can’t find - 5402357. Account - Mobile. We would like to show you a description here but the site won’t allow us. The initial delivery date was on 18th September but it has still not been delivered. 75 out of 5!. She called back and left a voicemail confirming that it was booked in and would be. Fri 10 Jan 2014 10. | Read 845,321-845,340 Reviews out of 890,462The ‘delivery report’ function is not supported on the O2 network. . Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. Compare TV, broadband and phone; Oomph bundlesWe would like to show you a description here but the site won’t allow us. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. customer service had to reorder a new quick start. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. Find your nearest Yodel drop off or collection point. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. Yodel offers a comprehensive UK returns services including collect from home and return via a local Yodel Store. Compare all broadband deals. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Did you run the gauntlet of trying to talk. No delivery from Yodel on 15-06-2022 07:30 Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. We would like to show you a description here but the site won’t allow us. on 12-05-2023 19:08. This sometimes will give you an estimated time too. Evri and Yodel ranked. If you are not able to rearrange during your delivery, you will need to wait for your. We would like to show you a description here but the site won’t allow us. Hi , Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that this happened to you and that you - 5357866In this conversation. It was meant to be delivered yesterday I can't contact a human on live chat or phone at Yodel. These are often set up like phishing emails in trying to make you click on potentially dangerous links, or disclose. Access Amazon Prime and Netflix (when you subscribe) and more when you play them. My delivery didn’t arrive yesterday. . Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. And delivery of the item is 100% the responsibility of VM - it is not the responsibility of the OP to spend any time or effort in chasing up Yodel - they are not a partner of VM they are an inadequate delivery firm that VM choose to use specifically because they are cheap - CMs responsibility Wasted a day waiting for Yodel to deliver my quick start kit, no tracking number, no text message to give a 2 hr window. Options. Hi - YODEL are saying they have been out for delivery since Saturday 1/10/22, and still no sign of the HUB. Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. on 28-03-2023 08:11. Fun story, I was in a block of flats with virgin media. Stream from Virgin Media. Following a successful trial over the summer with very. 25 stars. Hermes 1. I know in my heart that this is not your fault - but I am now tainted by the smell of Yodel when I think about having anything else delivered from you. I've called the sales team and I think they're going to try to have it resolved today. Phoned 150 first thing and actually got through to a UK call centre! The original order is now cancelled and a replacement order is being delivered on Saturday although it's still going to be Yodel delivering. Or stream, control and manage. 35 votes, 12 comments. So today the yodel delivery guy delivered a parcel to my address told me he had to place in on door step to take a photo so ok with that pick it up take in side then noticed not my name or address someone else's and not even a parcel from virgin yet this parcel picture is linked to. We would like to show you a description here but the site won’t allow us. got a notification saying sorry wasn't able to deliver needs a signature, the address was my office which is open from 8-8, I then re scheduled to the 04/08 which re entered the delivery address, again its not arrived , cannot speak to anyone just automated numbers, I would not recommend this company, they have lied no card was dropped Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. We would like to show you a description here but the site won’t allow us. I received a text from VM on 24/11 saying it would be delivered on 25/11 and to await a time slot from Yodel to then get an email late 24/11 from Yodel to say. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address. To date not had any communication from Virgin Media chasing return of equipment. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. My parcel which was due to arrive on Friday 14th of July never arrived. I'm a Very Insightful Person, I'm here to share knowledge. on 13-01-2023 20:04. countjac. She called back and left a voicemail confirming that it was booked in and would be delivered on Wednesday (tomorrow). Mobile Your Account. My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in yet a whole other day and still nothing the parcel. Why is Smart Send Our Best Delivery Service for Ecommerce? Apart from requiring almost no effort to send multiple parcels, Smart Send has been developed with you in mind. Unfortunately I didn't received any package tracking number nor text with delivery details. by Pieface876. Parcel firms have delivered a “miserable” service to consumers for the third year running, according to an annual survey by Citizens Advice. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location unfortunately. I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 41390371405200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesWe would like to show you a description here but the site won’t allow us. Number of inclusive HD channels depends on package. . Yodel failed to deliver. . The virgin homepage says between 8am and 6pm it will be with us today (20/08) and it’s now almost 6pm. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). They offered an earlier date but that didn’t suit as I was away over Christmas and New Year. Hermes and Yodel were named as two of the worst performing companies. Virgin Media’s service is not activated too in the new address requested. Very. SpeedYour Virgin Media return En route. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. Virgin Media. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. I would be grateful for any advice on the best way to proceed. I wouldn't worry, legally you've returned the hub when you hand it to their delivery service. wonkydragon. We can understand the inconvenience caused to your day and want to best help. Yodel say I refused delivery on Tuesday when i was in all day, spoke with someone from virgin said it will still arrive, should have been yesterday, yodel saying from original delivery they have sent the parcel back to sender, so now no idea what’s happening or where the parcel is, why do companies. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location. Unfortunately we don't use the Openreach master sockets as they are BT only. Flag for a moderator. Home delivery of your equipment is an additional £5. Options. 14/09. . We would like to show you a description here but the site won’t allow us. Virgin Mobile. Moved house, and my new self install broadband equipment supposed to be delivered today. . I clicked on 'Take Survey'. Virgin Mobile. We would like to show you a description here but the site won’t allow us. I received a Yodel delivery of an iphone 14 pro max along with an Apple Watch. Inclusive calls to Virgin Media National Directory Enquires. I haven't had a text or email off Yodel about a tracking reference or time slot and was wondering if it would be delivered today as its almost 5pmWanted to update: Yodel have provided me with the picture of delivery and its 5 houses down and so far no one is answering the door, the - 5283605. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which I need confirm by clicking a verification. We wouldn't be able to advise directly on the information provided by Yodel, as this would be based on their own internal investigations as to why. We would like to show you a description here but the site won’t allow us. What have Yodel advised in regards to the delivery? Have they raised an investigation?. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. Yodel said that they made 3 attempts but it was a lie as I could not see any driver attempting to deliver the package. I'm in a really frustrating situation. According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. Make sure your TV and your box are switched on. Router Not Delivered. Text yesterday saying Yodel will be in touch with a 2 hour delivery slot and heard nothing, no tracking number received either. 3. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. No recent parcel is showing under your name and address. From £ 38 a month. I was never contacted. Tesco Direct. The deliveryman noted that the box was left behind the “bin”. To send a parcel in just a few clicks, simply enter your details and parcel weight at the top of this page to get a parcel postage quote in seconds. Return to Yodel Store labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded. If you are experiencing problems receiving text messages there are a couple of easy steps you can take to try and resolve this yourself. 5 and 1. 7 million in fiscal 2021, up from £9. Scroll down and click on create new label. When he arrived home one day he noticed a note in the letterbox from Yodel. Hi Tom, I do know it is Yodel - you are right - and I do know that they control the delivery side of things. I've been using a TP-Link AX72 for a while due to the WiFi being so poor on the Hub 4, but on the Hub 5 the speeds are pretty much like for like in the same rooms whether using the TP Link router or Hub 5 which is saying something. Home Phone. | Read 349,861-349,880 Reviews out of 633,250Flexible delivery & returns via our store network. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. We would like to show you a description here but the site won’t allow us. I have received texts from VM and e-mails from Yodel since then trying to deliver me another Hub 5. KF”“@frostyy13 Thanks for coming back to us @frostyy13, unfortunately you would need to speak to Yodel to arrange a new delivery date. Returned to Virgin Media Returned My parcel's journey + 19/09/23 06:23. If you do have a two-hour window you will be notified by text and/or email on the delivery day. Now I have. Your contract start date is also the day your bills will start from, but you won't receive your first bill until a later date. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. on 02-02-2023 09:43. According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. 3 years ago: Text message read "We'll be in touch tomorrow with your 2-hour slot. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. I have already and I was told by Exteris that they have not received any item from Virgin media for delivery to my address. Managing your order or appointment. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. We would like to show you a description here but the site won’t allow us. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot.