Manage Your Account. If however the socket itself has been removed you will need assistance. 4 weeks ago. The Openreach sockets do not work for Virgin Media. It is actually a VM box but a very old one, even though it was still in use just over a month ago. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. Try the automated service status number 0800 561 0061 to check for any faults in your area. I don't work for Virgin Media. We've taken the front of the box off and inside there is an isolator but nothing else. 168. ThanksOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. Also there will be an external, often brown, omnibox. If however the socket itself has been removed you will need assistance. . My Virgin Media App. Can I have engineer visit and setup it? I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Broadband. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. You can also check for a loose cable as not all properties have a socket. Or if the other end of the white cable is in a more useful. I don't work for Virgin Media. Tudor. . Only an aerial cable (pictured below) connected to a box outside my flat. 2 weeks ago - last edited 2 weeks ago. Joining in 143 Views. But I have no Virgin Media Wall socket in my - 5339557. Virgin Media Community. yes you need a tech dial 150 or 0345 454 1111 or wait here for VM - hopefully the main feed cable is ok - if so a quick and easy job i - 4353656 - 4I have broadband kit arriving on the 29th Dec, but no Virgin socket. You won't be able to convert as Virgin Media use a different infrastructure network to BT. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You should see a cable going through the wall and if you trace this inside, you should get the cable. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Broadband and phone deals. Has anyone had the same problem?Best to have the excess somewhere tucked away if possible. I have been given other details for the account such as the account number/area code and. Sign in . Just moved in to new (rental) flat. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Virgin Media; My Virgin Media;. Turn on your TV and get connected. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. Can you help? - 5401771 BrowseThe item marked with a red box is an attenuator. No virgin media wall socket in QuickStart,. I can only find the TV socket. They will charge £99 for a relocation. Phone. I'm a Very Insightful Person, I'm. The wall socket is - 5109379. Manage Your Account. Stay safe online. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. AnthonyRaw1986. 2: Seeker. Tudor. Or a VM person will sort it for you when they get here in a day ot two. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Hi there , welcome to our forum and thanks for your post. We have the quickstart pack but sadly cannot get broadband set up and working. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. Can you help? - 5401771 BrowseHi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501Re: Wall socket. It's great to hear your wall socket concerns have now been addressed and - 5057222 - 2on a domestic hub you look at the values thus. I don't see a virgin media wall socket. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket). While you are there, unplug the cable which runs from the router to your telephone socket at both ends. 0 Kudos Reply. Eric714. No Virgin Media wall socket on 19-10-2022 08:24. Back a step. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. The technician visited a. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. I could connect it in my house self install. VM BB TV Landline. I'm here to share knowledge, I don't work for Virgin Media. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Vonage 2nd line. Security matters. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. Learn more. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. Any help much appreciated, could a mod please help? 0 Kudos Reply. Switched On Families. I'm very sorry you don't have the wall socket. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. I can drill holes in the walls without having to even ask permission, redecorate as I like, it's basically my own place except I need to get approval (which is granted by default) for things like installing a shower since that required electrical work. . Mobile Your Account. . Hub 3. I have virgin media 1ghz. Not all properties have a socket, just a cable. Post Reply Preview Exit. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. Account - Mobile. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Get the Hub ready by connecting the wires. Browse Virgin Media Virgin Media Community. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If it is a loose cable only, you will need one of these to connect the Quickstart cable. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Then push the connector VM have provided over the screw thread. He could see the set up I already had. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. - 5250024Options. on 15-02-2022 10:03. VM BB TV Landline. No virgin media wall socket. Stream from Virgin Media. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Switched. I will private message you now to confirm your details. Some of the cables hanging out the wall were cut off after the house improvements. 7; 0; 0; CoachDanny. Virgin Phone Switchover. We have a virgin media wall socket with an ethernet port in the. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark;. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. However, I do not have any of the specified wall sockets available. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Please help - 5208212. The openreach socket can take a landline cable or an ethernet cable. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Live TV uses co-ax cables. Back a step. Home Phone. Options. Hi I have just received my quick start up guide and I have the wrong wall socket to set it all up I can't get through on the phone to book - 5395835. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayThere were many cable companies that originally built the networks in the early 1990s. Managing Your Account - Cable. Sign in . Tudor. 2 weeks ago - last edited 2 weeks ago. The problem is the Hub is in my Study and the - 4964746. When ordered it didn't say anything about needing a VM wall socket. The box does however have a hole in. Hi, Same problem here. Account -. Virgin Media Wall Socket. Forum Team Options. Thank you. Sometimes you'll just have a wire coming in rather than a wall socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The phone number doesn't connect you. Security matters. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Explain what needs to be done and book an engineer visit. Phone line - 5 mins. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Just joined. My Virgin Media App. we're glad you're. VM staff respond on these boards if you don't mind waiting a few days, otherwise you can book a manned install by calling 0345 4541111 or 0800 0521734 I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Account - Mobile. Looks like the pin has come out from an old termination cap. Solved: Hello, ive tried calling and cant get through to book and engineer. I have received my quick start-up kit. One of them was Telewest. if not a technician will install one. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. As @-tony- said, just get a pair of pliers and gently remove the pin from the socket. Check service status. Virgin Mobile. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. You can also check for a loose cable as not all properties have a socket. Turn on and start the Box. Need a Virgin Media Wall Socket Go to solution. Virgin Media don’t do any Fibre connections to inside the house. I have also checked outside and there is no box either on my property or on my boundary wall. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Security matters. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. Post ReplyHi, I ordered a broadband only package and was told my address was applicable for a self install kit. Stay safe online. . When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. Broadband and phone deals. The existing cables will be screw-on (11 mm spanner or pliers required). Disappointing but not unexpected. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Account - Cable. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Feb 22, 2022. We also don’t have an Ethernet point only an old BT outreach 5C box. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. I presume. WiFi Hub - 30 mins Phone line - 5 mins TV box - 15 mins Or you may be quicker than average! You won’t be involved the whole time. we’ve just moved in to our new house. Has anybody ripped thes out and not disturbed the internet phone. I recently applied and received the delivery for a virgin package of tv broadband. Either way. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. However, there is no Virgin Media Wall socket in my house. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Awful first impressions of Virgin Media. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). 1 ACCEPTED SOLUTION. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). Tuning in. Sorry to hear of the install delay caused by the wall. Manage Your Account. We'd love to assist with this, I will send you a PM here soon so we can look into what's. I guess your options are seek approval, be dumb and have install or change providers. Just joined. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501 Re: Wall socket. Follow these simple installation steps for your Virgin Media home phone set up. in Networking and WiFi yesterdayHi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Please help. The socket I can see is for BT. Is it necessary to plug the cable to socket for having wifi, if so what can I. I’m annoyed because I actually had a virgin sales person in my house. Disappointing but not unexpected. Phone. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. I don't think you have understood the problem! 1. Virgin Media Wall Socket. Plug the cordless base. No virgin wall socket in my house. on 23-10-2022 13:36. Not all properties have a socket. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. on 21-02-2023 19:59. - 5250024 Options. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am posting here and been on hold 2 hours and new a technician to come out and fit one. We have the quickstart pack but sadly cannot get broadband set up and working. Options. I. Browse Virgin Media Virgin Media Community. Wall socket. If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. Second, you'll likely need a manned installation for your VM services. Browse Virgin Media Virgin Media Community. There are 10 types of people: those. Turn on and start the Box. Hello there. those who understand binary and those who don't and F people out of 10 who. Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. Post Replyon 17-12-2022 10:39. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Can I order an engineer please. It may just be a loose cable rather than a socket. I'm here to share knowledge, I don't work for Virgin Media. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. I don't work for Virgin Media. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Push the red label end of the white cable, into the wall socket. Account - Cable. on 17-09-2022 22:50. All the cabling is the property of Virgin Media and must not be touched. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Call the Pre-installation and delivery team on 0800 052 1734. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. on 22-10-2022 20:58. Next, connect the power cable. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 28-10-2022 17:29. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. The cable fits in the socket shown in the image attached. I'm very sorry to hear about the non wall socket. Virgin wall socket Tashamegan. Hi @bingoman000. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. on 27-10-2022 07:47. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. 1 ACCEPTED SOLUTION. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. I got a self setup broadband kit but have no Virgin media wall plug. You dont need a new router just for the test the Computer will connect directly. If you have been given a Quickstart pack,. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Options. Browse Virgin Media Virgin Media. I just got Virgin Media kit and read all information carefully and checked - 5200805. Networking and WiFi. Have I helped? Click Mark as Helpful Answer or use Kudos. on 30-09-2022 14:24. Stay safe online. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. But I don't think I have any Virgin Media Wall sockets in my house. Hi team. 1 Kudo Reply. So yes, following many takeovers, this is now your Virgin Media connection. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Security matters. Take a look outside where the incoming cable is. Explain what needs to be done and book an engineer visit. Broadband deals. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. I just moved into a new apartment, and bought a broadband from virgin media. Virgin Phone Switchover. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. This is designed to push over the existing screw connector the outlet has. The large Eurobell wall box is where you would connect. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. hi. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Broadband wall socket. Getting Connected with Virgin Media is easy when you have a wall socket. Learn more. just moved in, can see the brown cable coming in from outside but there's no VM. Stream from Virgin Media. I recently got Virgin broadband installed. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. 0. But I have no Virgin Media Wall socket in my - 5383603. However, I do not have any of the specified wall sockets available. I don't work for Virgin Media. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. ThanksHi , Thank you for your post and welcome to our community forums. I have no wall socket to plug my hub 4 into which I was ensured would be in my property by the sales team. Don’t plug the power cable into a plug socket yet. Ethernet is ideal & recommended, reliable wireless is fine. If there is no other socket or even a cable poking through the wall, call for a (free) manned installation. I am trying to set up our wifi. No virgin media wall socket; Options. The only wall boxes are old NTL boxes with TV and FM connections. Options. Entertain me; Broadband Deals. We also don’t have an Ethernet point only an old BT outreach 5C box. . I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my. I don't see a virgin media wall socket. I am so sorry to hear that you seem to be missing a wall socket in the home. Joining in. Vonage 2nd line. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. The website is not even remotely helpful with this issue. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. Entertain me; Broadband Deals. there is brown box outside but the cables are not coming in . on 05-04-2023 09:20. #1. Account - Mobile. No, any cables within the house can be touched as much as the householder wants to touch them. Stream from Virgin Media. Account - Mobile. i dont have the box on the wall that you need to plug it into - 5040054. My Virgin Media App. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. I don't work for Virgin Media. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Tried to connect it but unfortunately there is no wall socket at all in property.