Integrating Avaya IX™ Workspaces with Avaya Aura Call Center Elite 71070W 1. 1, &EP 7. Contact Center Manager Administration (CCMA) is the web based administration and reporting interface to the Avaya Aura® Contact Center and Avaya. 1 Part 1 & 2 22710W 3 Hours WBT New LAST MONTH(S) UPDATES Supporting and Implementing Avaya Contact Center Select R7. Overview. Support for VMware virtualisation software. Avaya Aura Contact Center Integration Overview Customer Guide to Avaya Aura Contact Center (AACC) Integrations 7 Component Function Avaya CM Media Gateway Controls the audio presented to and from digital phone, IP phones, or both. 5 Hour WBT New (3. 2 (Standard Availability) system to work with Avaya Communication Server 1000E 7. Avaya Aura Contact Centre (AACC) Premium: Voice only contact centre: Online management portal:. 1 Part 1 & 2 22710W 3 Hours WBT New Supporting and Implementing Avaya Contact Center Select R7. 1,448 likes · 21 talking about this · 2,891 were here. If you are moving from an Avaya Aura Contact Center 6. WFO Select represents the first Avaya-branded offering from the 2015 KnoahSoft acquisition. harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. Avaya Contact Center Select Release 7. Super Patch 2 Avaya Aura® Call Center Elite Multichannel (EMC) 6. ASAC-028: Avaya Contact Center Select Administration ASAC-029: Avaya Control Manager R9 Administration ASAC-030: Avaya Cloud Office Administration. The Agent Open Interface is a SOA-modeled API hosted on CCMM. Contact Avaya or Avaya Channel Partner (as applicable) for more information. 7 Avaya Aura® Application Enablement Services (AES) 7. This Offer Overview is for Avaya, Authorized Distributors and Business Partners. Avaya Desktop Wallboard is a reporting solution that keeps agents informed about their contact center work performance levels, messages, and instant notifications from contact center managers. This document contains information and procedures to configure the users, skillsets, and contact center configuration data. 6 SP2. 1. On the other hand, a. 0. For IP Office Contact Center customers, Avaya now offers migration to Avaya Contact Center Select and Avaya. 1 was made generally available in July 2019. msc’. Access next generation features any time you like without additional costs. It uses Intersystems Caché database. Advanced Contact Center Solutions Lab Avaya Aura® Contact Center Screen Pop within agent desktop with multiple parameters Abstract AACC 6. 4 / 8. In the Historical Reporting window, you can select the server in Contact Center. 302D1, 26C1, Call Master IV, Call Master V, 2420, 4610, 4621, 4622, 4625 IP and DCP Terminal Product TransitionAvaya Aura® Call Center Elite Support+Exam Dumps. Authentication and Transport Layer Security (19 minutes) Contact Center Manager Server (CCMS) Interfaces. As soon as the call arrives at the PBX, it is routed to the IVR (also. Avaya CMS and AACC real-time and historical data visualization. Avaya IP Office and Avaya Contact Center Select (ACCS) sit side by side; thus, have some limitations when engaging features system wide as well as reporting system wide. If you want to validate your skills with Avaya Aura Contact Center Design certification, you need to select our accurate study material to. Release 10. Avaya Aura Elite keeps call center calls inside the phone system; thus, can report end to end on the call. Avaya Contact Center Select Simplicity without Compromise: A robust, multichannel contact center solution, fully integrated with the Avaya IP Office™ Platform Avaya Contact Center Select is a context-sensitive, multichannel contact solution that enables businesses to improve customer experiences; increase customer lifetime value and revenue; and West Pier offer industry-leading cloud contact centre solutions from: 8x8, Five9, Xima Chronicall, Avaya Contact Centre Select and Avaya Aura. Sales representatives can use Aura to manage a huge range of customer interactions on various channels, including instant messaging platforms, email, chat,. Avaya Call Management System (CMS) – R. Basic out-of-the-box performance reporting offers real time and historical activity in the contact center environment. Deliver great experiences with Avaya Experience Platform. In a contact center agents log in to their phones so they are available to take calls. Basic out-of-the-box performance reporting offers real time and historical activity in the contact center environment. Building on its experience delivering integrated contact centre platforms as part of its IP Office and Aura products, Oceana sees the Californian giant take a big step into the world of customer. com Adapter) – Issue 1. 4 Service Pack 13 and is deployed with IP Office Release 9. Add exceptional services that lead to deeper loyalty. The Web services allow third-party applications to access e-mail contacts received into monitored mailboxes and route them to third-party desktops, from where they can be accessed by agents. Page 1 ™ Avaya Communication Manager Contact Center Guide to ACD Contact Centers Release 1. harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. 6 score, while Avaya Aura Call Center Elite has a score of 7. An agent can use Avaya Agent for Desktop for handling incoming and outgoing calls, changing work states, and managing other UI controls, however, only an administrator can manage the configurations and settings of the application. If you are moving from an Avaya Aura Contact Center 6. Avaya Aura Suite Licensing provides simpler purchase options for Avaya Aura customers. 2. Chapter 5 - Use Case – Monitor Real Time Statistical Data with RTD API #include <nirtdtyp. 1. If you are moving from an Avaya Aura Contact Center 6. 0 - CCMA Page 3 of 9 1194. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. AACC CCMM login: mmAdministrator pass: mmAdm. For enterprise and cloud-based solutions, Avaya delivers protection for data and access through design, compliance,. Products & SolutionsServion provides 24×7 end-to-end proactive managed services for Avaya’s contact center and collaboration solutions. 4. The questions for 78950X were last updated On Nov. Updated Date Nov 13,2023. 78950X . 1 77600V 24 Hours ViLT Updated 7. These steps can include call treatments. 3 555-233-516 Issue 1. x and 7. 2. Revolutionize yours with Avaya’s cloud contact center solution. Products & Solutions. onwards. Avaya IP Office Contact Center (Legacy) 4. 0. 1 was made generally available in October 2020. Lab 5: Configure the Contact Center for Multimedia and Outbound. Avaya AES Provides the DMCC CTI Interface to create and control virtualAvaya Contact Center Select uses Avaya Aura® Media Server media processing capabilities to support conferencing, announcements and dialogs. Avaya Contact Center Select Release 7. After installation is complete you may re-enable Automatic Maintenance. Close all open applications. See readme with the application zip file for further information. 01, 8. 0 includes the following new and enhanced features: Support for Microsoft Windows 2012 R2 Server OS and Windows 10. 1. x. Super Patch 2 Avaya Aura® Call Center Elite Multichannel (EMC) 6. 0 Voluntary Product Accessibility Template (VPAT) Contact Center Manager Administration (CCMA) is the web based administration and reporting interface to the Avaya Aura® Contact Center and Avaya Contact Center Select. Avaya Contact Center Select 7. Avaya Enterprise Cloud™ is an all-in-one dedicated cloud communication and collaboration solution that helps creating effortless and complete customer or constituent and employee experiences. Select the Skillsets tab. 0 Abstract These Application Notes describe a sample configuration of a contact center environment utilizing Avaya Contact Center Control Manager™ 6. Avaya Contact Center Select 7. It consists of Avaya Aura® Media Server OVA and Avaya WebLM OVA, B . Sydney – March 22, 2023 – Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, has today launched the Avaya Experience Platform (AXP) in Australia and New Zealand (A/NZ) to deliver flexible and productive hybrid work for employees and create seamless experiences for customers. 8 score, while Avaya Aura Call Center Elite has a score of 7. See readme with the application zip file for further information. 1 Using Avaya Workspaces® for Elite with Proactive. For more details please contact. Dell PowerEdge 1950 Avaya Media Server R7. HP Proliant DL360 G7 Server Avaya. 5 Hour WBT New Avaya Aura® Contact Center Administration 21190V 32 hours vILT Updated to 7. Connects customers and their information to the right agent or expert via voice, video, email, Web chat, SMS and IM. Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. Decreased volume of calls as well as expenses as a result of customer interactions becoming more viable through multiple channels such as chat, email, SMS, and social media. 71300X Avaya Aura Communication Applications Integration Exam. 71200X Avaya Aura Core Components Integration Exam Updated Dumps December 25, 2020 Avaya Aura Contact Center Administration. SIP-enabled Contact Center Select supports rapid and flexible solution integration using SIP messaging. Procedure 1. The scrolling marquees display information from multiple sources, including Avaya Call Management System (CMS) and third-party sources. In practice, select the software which helps you to add/remove features and pricing to address your company growth or lack of it. 3. Avaya Aura® ontact enter 7. 0) was issued in August 2018. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. cookkatrina91. Lab 4: Post-Installation Contact Center Multimedia Commissioning. 0 Page 1 of 8 Contact Center Manager Administration 7. Using Avaya Aura Contact Center Reports and Displays Avaya Contact Center Select Advanced Avaya Interaction Center 7. 72300X Avaya Aura Communication Applications Support Exam. you select the Use Reply Email Address for Agent Initiated Emails check box, this email address. 2. 6 Upgrade and Migration Guide. 4. 2. Avaya Aura Contact Center (AACC) or ACCS is the contact center solution originally created by Nortel Networks. 01, 7. 18. Hosted. And now you can enhance employee and customer experiences, driving higher satisfaction and loyalty, by adding Avaya. 9. Mitel MiCloud Connect. Avaya Contact Center Select Implementation and Maintenance Exam. 2 SP5 + RU01, RU02, RU03 (roll-up) GA patches. Credly is a global Open Badge platform that closes the gap between skills and opportunities. The test exam soft version is used to download on computer to test online and 78950X exam simulation. Additional information about the EoS can be found here . Avaya Contact Center Select (ASPS - 5000) 5003 Avaya Contact Center Select Implementation and Maintenance Test (released)The Avaya Aura® Contact Center Realtime Data (RTD) Application Programming Interface (API) is a Win32 C programming interface that supports the development of third-party status. Avaya OneCloud CCaaS customers can benefit from AWS ML-powered intelligence to improve self-service, analyze calls in real time to assist agents, and learn from each contact center interaction with post-call analytics, giving customers and customer-facing employees better, faster, and more rewarding interactions. Browser application. WFO Select represents the first Avaya-branded offering from the 2015 KnoahSoft acquisition. 2 to integrate with Customer Relationship Management software from• Avaya Interaction Center (IC) • Avaya Contact Center Express (CCE) • Avaya Aura Contact Center (Coming Nov 2010) – integrated tools streamline migration to Avaya’s next generation contact center environments • Avaya Voice Portal – Web-based voice application design and management; control of all IVR system aspects withoutWorkflow Designer Web Services. With a powerful integration suite available for class-leading business applications such as Microsoft. 33820X Exam Official Topics: Topic 1: Describe Failover and Redundancy/ Describe the virtualization architecture. 16. Avaya Agent for Desktop provides a. Avaya Workforce Optimization Select Implementation and Support Exam. Now, extend your capabilities by adding Avaya innovations to enhance your employee and customer experiences. 2 SP5 + RU01, RU02, RU03 (roll-up) GA patches. See readme with the application zip file for further information. . Aura Waterfront Restaurant + Patio, Victoria, British Columbia. 6 Upgrade and Migration Guide. Release 7. x. Contact Avaya or Avaya Channel Partner (as applicable) for more information. Providing enterprise capabilities at midmarket prices, Avaya Workforce Optimization Select gathers, measures and analyzes customer interaction data to improve contact center performance. If you select only one table, skip to . Real Time Statistical Data Alternatives (28. 0 - Release Notes" Known applications and services that cannot support TLS v1. Select Enable Trusted SOAP Nodes. 2) Avaya Workforce Optimization Select for Midmarket Avaya Workforce Optimization Select for Enterprise 7850W 7860W 2 Hours WBT Updated to 5. AXP is an AI. 2. x you must use the version of the Patch Scanner published in the 7. It uses the IP Office telephone system to provide a real-time telephony. Social Media 8-and-Out Podcasts. Organizations can add digital and social channels, as well as self-service via bots, AI capabilities and context-based escalation to agents. Mitel MiVoice Connect. choose the call ID to open the details page, or select the call to display the Calls list and Call Details pane on the same page. 1. Call Center Elite Multichannel uses the phantom call capability of Communication Manager by which customers can make contact through phone. The algorithms help agents use. Together we are providing true integration, spanning not just the contact center application itself but also the underlying communication platforms. If you are moving from an Avaya Aura Contact Center 6. 1 software is available as an Open Virtual Appliance (OVA) file. From Avaya Aura 6. 3312 Exam Torrent - Avaya Aura® Contact Center Administration Exam. Real-time and historical data are easily. 0. Products & SolutionsBecause of its thin client interface, IX Workspaces can be easily added to an Avaya Call Center Elite, Avaya Aura Contact Center, Avaya Contact Center Select or an Avaya. Filters: starttime,endtime,agent name/ID, select interval(15,30,60 mins. Service Pack 2 (Release 7. Doc ID : SOLN223888: Version: 1. 1 Supporting Avaya Aura® Contact Center 70220V 24 Hours ViLT Updated 7. A New Era in Contact Centers Avaya CC Elite is a full-featured contact center solution with applications for handling inbound and outbound contacts across multiple channels and providing integrated real-time and historical reporting insights. 6. x Avaya Agent User Guide Avaya 374 DECT Series, 3740 DECT, 3745 DECT, 3749 DECT Manual Using Avaya Communicator for Windows on IP OfficeContact Center Multimedia reports. 1. If you are using Avaya Aura® Contact Center High Availability, enter the Active, Standby, and Managed IP addresses of the CCMA servers. For more details please contact. x and 7. Via the Telephony Web Service, Avaya Voice Portal-based speech applications can perform basic 3rd-party call control operations. 4. Avaya Aura® Call Center Elite and Call Center Elite Multichannel Support Exam. AVAYA CONTACT CENTER SELECT. Administrating Avaya Contact Center Select Basics R7. on the Avaya Aura Contact Center under Contact Center, Manager Server, select the 'Server Configuration' screen. Avaya Aura Orchestration Designer Avaya Contact Center Select Avaya Control Manager Avaya Analytics Avaya IQ Avaya Oceana Solution Avaya one-X Agent Engagement Designer Intelligent Customer Routing Interaction Center IP Office Contact Center Mobile Video1. 1. This document contains information about creating. Avaya Workspaces for Call Center Elite is a browser-based application that enables seamless collaboration with customers, partners, and other users within and outside the organization, securely and reliably providing relevant information to agents. Enables customer to flexible deployment models including on-premise, Cloud or Hybrid for those who want latest features to enable their digital evolution. In this report, Aragon Research reviews key trends and predicts: By year end 2022, AI-based contact centers will be able to identify the real issue a customer is facing 50% faster than traditional approaches. > Contact Center > Manager Server > Database Integration Wizard. ACCS Release 7. Basic knowledge on Avaya CM,AES,SMGR, gateways and. 2 SP5 + RU01, RU02, RU03 (roll-up) GA patches. Empower remote agents with the right knowledge and insights to drive better customer experiences. Voice processing resource acquisition summary. x. End User agrees to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. All through a beautifully simple and seamless integration between CRM. With Avaya Call Center Elite, you run a full-featured call center that handles inbound and outbound contacts, all manageable with real-time and historical reporting insights. Timings 10. 1 Part 1 & 2 22710W 3 Hours WBT New Supporting and Implementing Avaya Contact Center Select R7. Join online class Call WhatsApp 0337-7222191, 0331-3929217, 0312-2169325Call Center Elite Multichannel 6. Reporting is pivotal to a contact center’s success. 1 is the final IP Office Contact Center software release. Avaya Cloud Office allows us to stay connected to each other when in and outside the office, along with the rest of the world. This means that there is no special integration work or customization that needs to be done, for it to work at your site. x (AACC) — SA database passwords] AACC CCMS login: ccSA pass:cCaPpS0820 Namespace: ADMIN. Avaya Converged Platform Integration Exam . Contact Center Select supports up to 30 agents when deployed with IP Office 500 V2 and up to 250 agents when deployed with IP Office Server Edition. Administrating Avaya Contact Center Select Basics R7. 1 Avaya Aura® Session Manager 7. 1. 1 Issue 03. 15 March 2022. Avaya Aura Contact Center : Procedure to bring the AACC server box up and make it functional following a power outage. Link disclaimer Avaya is not responsible for the contents or reliability of any linked The Contact Center Manager Administration Real-Time Reporting displays provide up-to-date statistics for your contact center and resources. 6. 01 • Open SIP Platforms o Broadsoft Broadworks R22. As a vital member of the Avaya Developer Connect Program, Imperium provides top-end solutions for Avaya Aura Communication Manager, Avaya IP Office, Avaya Aura Contact Centre (AACC), Avaya Contact Centre Select (ACCS), IPOCC and CCR. 21(c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. Consumers today are demanding more efficiency and immediate responses in every interaction with product and service vendors. 4 lineup to Avaya Contact Center Select 7. Avaya AES Provides the DMCC CTI Interface to create and control virtualAvaya Aura Contact Center. 0. 7492X . Avaya’s engagement solutions helped Talabat simplify its existing operations. 0. 0 / Avaya Contact Center Select 7. Avaya Workforce Optimization Select Implementation and Support Exam. Browser application. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. AACC comprises several different servers, each of which has one or more Web services. Certification Provider: Avaya. The application supports voice interactions, and digital interactions for solutions. Additional information about the EoS can be found here . December 2016 Using Avaya Aura. Avaya Contact Center Select Release 7. System administrators and contact center supervisors. The custom Web services can perform tasks such as manipulating the emails and modifying the rule routing options. IMPORTANT The Avaya Aura Contact Center (CC) SDKs must not be installed on CC servers, as they. Avaya Aura® Contact Centre CCMS / CCT / CCMA R6. The Widget API provides access to the Avaya Workspaces framework and allows the widget to listen to events and take action in the form of activities such as call pick up, hang up, card active, and card inactive. Overview. Select Media Servers. 2 ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED "AS IS". The following screen will appear, select Avaya Aura CC from the Main Node drop down list, and Nortel CC6-Symposium RTA from the Log Scenario drop down list and. Developers are regularly trained on web application security protocols, including the Security Project (OWASP) and SANS Top 25 common vulnerabilities. Once logged on, a list of agents is presented, and the user can then select a specific agent and change the profile for that specific agent using the application. • Avaya Aura® Call Center Elite 8. Updated : Nov 10,2023. Avaya Contact Center Select Release 7. Limited potential for innovation. x you must use the version of the Patch Scanner published in the 7. 4. 3 Release Notes Page 1 TABLE OF CONTENTSAs companies invest heavily in their customer experience strategy, they are seeking the best ways to upgrade and optimize their technology to continuously modernize their contact centers. Topic 4: Backup and restore the Call Center Elite. This Application Note describes a sample configuration for Avaya Aura®. Avaya Aura Media Server OVA AACC supports the Avaya Aura Media Server versions 8 and 10. [4] [5] [6] In 2019, the company. 0. Although Avaya Aura Call Center and Avaya Contact Center Select are not end of life, Elite is where the contact center innovation will be. Avaya Aura Communication. 0 Release Notes Page 1 TABLE OF CONTENTSAvaya Aura Contact Center Release 7. Por ejemplo, al usar las capacidades integradas, Avaya Social Media Manager puede examinar las interacciones de las redes sociales en busca de palabras claves o términos de la industria que son relevantes y. 00 pm. $90K to $95K Annually. Click OK to close HA configuration. 7392X . 1. Important Effective September 30, 2019, Avaya is no longer selling Avaya IP. 2 introduced the following new and enhanced features: Support for Avaya Aura 8. This topic describes the three programming APIs, namely Real-time Data (RTD) API, Real-time Statistic Multicast (RSM) API and Host Data Exchange. Aura Waterfront Restaurant + Patio is a globally-inspired "small plates" restaurant set against the inspiring backdrop of Victoria's renowned Inner Harbour. Last Name. Dynamics Telephony for Avaya Aura Contact Center provides the perfect Unified Agent Desktop for Dynamics 365 and Avaya Aura Contact Center agents – out-of-the-box. 3. h> #include <nirtdapi. 1. 1K views 11 slides. This includes adding features to enable the quick integration of Web Chat functionality on any website. Individual questions are listed within each section. 1. Avaya Aura Communication Manager delivers more than 700 services for unified communications, including support for mobility, contact center, messaging, auto attendant,Avaya Aura® Call Center Elite Multichannel is a Microsoft Windows-based software suite. Avaya provides a complete portfolio of devices and phones along with communication applications that work seamlessly with the devices. Enterprise level reporting solutions designed specifically for Avaya Aura (AACC) users, providing the comprehensive reporting tools agents and managers are requesting. Avaya Oceana™ Solution Support Exam. ACSS - Avaya Aura Experience Portal with Proactive Outreach Manager. Avaya IP Office Contact Center Avaya Contact Center Select voice, email, web chat 5-100 agents voice, email, web chat, SMS, fax 30 –250 agents Preview / progressive outbound calling Local or remote agents Skills-based routing Supervisors, reporting (real-time and historical), call recording Database directed routing English only G14 languagesYou have a midsized customer considering the Avaya Contact Center Select offer. Avaya Aura Call Centre Elite are supporting our 600 seats contact centre & telesales operation. Join online class Call WhatsApp 0337-7222191, 0331-3929217, 0312-2169325 *Friday CLOSED. To. Hosted Service. To be able to use the Agent Web services, each agent must be assigned to an e-mail skillset. 0. Gtech was able to quickly deploy its 57-seat IP Avaya Contact Center Select (ACCS) without any customer disruption. 0. Provides a rich set of interfaces, including the Open Interfaces Web services, to enable the development of sophisticated contact center solutions. See readme with the application zip file for further. 1. 2 Reviews. This document provides information and procedures for agents who use the. The Email Open Interfaces enable the development of custom Web services that can be called from the Avaya Aura Contact Center Email Manager whenever an email is processed. Release 7. Avaya Aura Contact Center Release 7. The following screen will appear, select Avaya Aura CC from the Main Node drop down list, and Nortel CC6-Symposium RTA from the Log Scenario drop down list and. 4 lineup to Avaya Contact Center Select 7. 1 and Avaya Oceana solution 3. 3. Avaya Contact Center Select Installation Guide. Updated : Nov 12,2023. 6 Upgrade and Migration Guide. Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Communications Manager (CUCM) Unified Contact Center Express (UCCX) Mitel Open Integration Gateway (OIG) Mitel 450/500. AvayaThis tutorial outlines the basic steps involved in customizing the Avaya Aura Contact Center Multimedia (CCMM) Web Communication Reference Implementation of Web Chat. Your contact center connects your business to your community, enabling customers to order products, callers to request support, clients to make appointments, and much more. In the Create New Data Source window, select InterSystems ODBC as the driver, and click Finish. 02 10. The interface allows integration of customer Web. 0 Service Pack 1 Release Notes This document contains information on software lineup, known issues and. 0. Avaya Aura Contact Centre. Avaya announced the end of sales of its flagship product, Avaya Aura 8, along with the end of perpetual licensing. Avaya Contact Center Select Implementation and Maintenance Exam . Avaya Messaging must become the voice services provider for Contact Center. Product Overview. Page 1: Call Center Elite Using Avaya 96X1 SIP Agent Deskphones ® with Avaya Aura Call Center Elite Release 8. 77 Course Code 0362. 5get more information. 1 Release Notes This document contains information on software lineup, known issues and workarounds specific to this. Avaya Aura Call Center Elite Support Exam . After installation is complete you may re-enable Automatic Maintenance. 6 Upgrade and Migration Guide. h> ULONG rc = NIrtd_eOK; // authorization structure used by login andThe call flow consists of the following steps: The call comes into the PBX/ACD from the PSTN. The system is extremely reliable and easy to perform system administration. The Avaya Aura Contact Center and Avaya Contact Center Select Manager Servers (CCMS) support a range of programming APIs, in addition to a number of SOA web.